Can't say enough about the service here at Buds Bear! They went above and beyond on my vehicle…read morerepairs and are super nice and amazing to work with!

I can't believe the audacity of their service manager, Chad Layhue. I recently moved to the…read moreWashington area from out of state, and today was my 1st visit at Budd Baer. I booked an 80K service and transmission service online with appointment. Long story short, they charged me over twice as much for the transmission service - when I called and asked what the disconnect was, Chad had the balls (or lack of brain cells) to threaten to not release my vehicle if I didn't pay the updated price. He stated the online price is not correct (failed to advise me prior to taking my vehicle) and felt he had a position to keep my vehicle from me. WHAT A LOAD OF CRAP. So let me get this straight: you consciously know that the online price is wrong, and you fail to advise customers when taking in their vehicles, then threaten to not return the vehicle unless they fork up payment?? ARE YOU NUTS? At that point, I didn't even care about the price anymore, I went back for my truck as soon as it was done, and swiped my black credit card. YOU ARE NO ONE TO THREATEN ME WITH MY OWN PROPERTY. Now I know this is one dealer I don't have to take my business to, and will be ordering my wife's new Sierra at another location. Hope that extra $150 on the bill got you a killer commission, Chad. Your KPI's must be keeping that business alive.

I had check engine light come on in my car. Called the Washington store and spoke to Dave whom was…read morevery helpful on the phone and in person. He helped me figure out what was wrong and how much the part cost to repair. I would recommend visiting the store again!

If they tell yoo they will do an even exchange dont they ripped me off buy given my mechanic the…read morewrong part in exchange formmynpart with no ricite and told them dont worrie about it when they needed the old on back these fagits told me i had to pay 20 extra bucks fornthe part the part that was returned that i haf the original recite for and they never gave one for thebechange. Then these fagits forged a recite in my name with my id by the way never give them your id there fucken you over if they need it, and told me it was me last night now they had a recite in my name and i have to pay them the extra money. I have been going here for ten years and they lost my buisness plus that of my mechanic which has been there longer. Do your self a favore and go to oriley they have what u need and by the way the parts autozone ordered me are the wrong ones. And they wont here that they are they insist it right but it dont fit on my truck. This was the third time they screwed menit was the worst butnt will def be the last

I have been a mechanic for many years. I used to buy Napa Auto Parts almost always. I felt the…read moreparts were good quality, although more expensive than others. It does not pay to install poor quality parts on a car, they come back, and bite you!  Unfortunately, a few years ago it seems Napa changed their policy on quality. This happened around the time they totally changed the on-line site.  Around the same time, I started looking at Rock Auto on-line. Rock Auto offers each part by a few different manufacturers, quality levels, and prices. I started noticing that despite Napa still charging higher prices, they were now supplying the cheapest, lowest quality parts instead of the better quality they were known for.  Given that, why would a person order from Napa, when Rock Auto is surprisingly lower priced, and you have a quality level choice . Napa seems to be riding on their previous well known name, while keeping the prices artificially high.   Some prime examples of this is, I purchased a starter solenoid, (eckland, Napa's electrical brand), as a preventative measure. The third start-up, after installing, the solenoid froze in the on position, with key off, and kept the starter spinning and engaged until I could unhook one battery terminal. Burned up the relay, starter, and a couple wires.  I purchased a rebuilt alternator, took it from the box, and turned it, it felt rough turning, as if there was dirt in the bearing race or defective bearing components. I purchased Napa's best fuel pump, and it was very noisy from day one. I purchased a set of Napa Branded, 2 ton each, jack stands. One of them had a defective casting that would not allow the stop to lock in place. Although it seemed it locked, when weight was applied, it fell.  I purchased rebuilt Ford Front calipers from Napa, and with in one year, the unplated soft steel bleeder screws has rusted solid to the caliper! I heard from a NAPA rep, and he said due to competition, quality had to suffer, BUT WAIT, isn't quality the whole point. Especialy when still charging the higher quality prices.

AVOID PEP BOYS!!! I…read morebooked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys.

Had an appointment that was scheduled! Not only did an efficient job of service but also performed…read moremy service sooner than expected! Great job! Kevin

They professionally installed a front leveling kit in my vehicle and realigned the front end. The…read moreowners, Chris and Lee are super friendly and very knowledgeable, having been in business since 1974. It was a pleasure doing business with them and will continue to do so!

Just purchased a new Ford Ranger after my Great Toyota Tundra went out on me at 287,000 miles…read more Chris and Lee have been more than helpful with all my calls and questions. I had a bumper, winch and fog light install. Then I've had a Performance Cold Air Intake install as well recently. So I've been in 3 different times. These dudes rock. They told me how much, didn't have any hidden fees or charging me for extra hours. I was told it would be this much. Sometimes it would be less because it didn't take as long. I've been mostly dealing with Chris. Lee is cool too though. I just walked across the street had some really good brunch across the street. Once I had a hair cut down the street. This last time I had breakfast and came back my Ranger was done 15 mins later. Derek in the back has been awesome. I had a mouse nest in my old airbox. He was mad nice and wasn't judgmental about it. Glad I was having it removed for the new intake. But still, everyone there is super experienced and good at what they do. I will be back for more. My truck looks great. They did some amazing work under the hood and with my fog lights. They have been doing this longer than I've been alive. I recommend calling them for prices and work. They are local, it's good to support you're local business these days. I've been treated with nothing but respect with this business. Great location. I've actually saved money using them instead of a the big guys. You're not just a number. They care.