With a long road trip ahead of us for the weekend wedding of my daughter in West Virginia, I needed a vehicle that could carry my three grandchildren, all the items we had to bring and, of course me reliable My brother loaned me his Rogue (BTW, it drives amazing). Anyhow, to my dismay the rear seatbelts would not work. The retractor was locked. I was only two miles from John Sisson and on a time crunch, I drove straight to the service entrance and asked for help. The first man came out (I didn't get his name) and without hesitation, tried to help. When he knew he couldn't fix them, he sent out another tech. Enter Sean. If I owned a Nissan, and I had car trouble, I would personally ask for Sean. He was polite and diligent. Not to mention, even though he was young, I think he had a bit of the old school 'everything can be fixed' approach. When he thought the belts were broken, he still didn't give up. His perseverance paid off and I know it had to hurt his hand squeezing it into the plastic cover. I was so grateful for Sean and for fixing both those seatbelts. And you want to know what also touched me positively. Not one tech told me to sign in, they were eager to help and to me, that spells top notch service all the way around. Thank you John Sisson Service department, I will tell people about you. read more

I was just trying to buy a used car for my son and they had the closest to what he was looking for. Then I was told that if I wanted that car I had to pay for the lojack and some kind of interior protection that was already on the car. I should have walked away. I cannot recommend this dealership. read more

This is a great dealership, IF you want rock bottom trade in value for your vehicle while they get top dollar for their vehicles.... AND you like to be charged a non negotiable extra $699 for ceramic coating, an extra $699 for Lojack tracking and an extra $399 for some kind of electronic etching of the VIN on parts that could possibly be stolen. And oh yeah, NONE of these fees are on their website. Do yourself a favor and just stay away.... read more

Bait & Switch Dealership. Inquired about car online. They called me and asked if I'd like to test drive next day. They didn't say the car was sold. Called them 1 hour beforehand to say was coming to see car and I'd be a little late. They said that was fine, come on in. The didn't say car was sold. Drove an hour to get there. Waited for salesman 1/2 hour. Yet they didn't say car was sold. Spent 1/2 hour talking with salesman who asked about the cars I have, financing, my credit rating, .... Finally said we're getting ahead of ourselves and I just want to test drive car. Yet again, didn't say car was sold. Waited another 1/2 hour for him to get the keys. He comes back and tell me bad news and good news. The car I wanted was sold but he had another car, but the one he tried to sell me was $17,000 more. The same car I went to see is still on their website. I guess to dupe other unsuspecting consumers looking to buy a car. Highly unethical dealership. Will be staying away. Ironically, I did buy a car from them years earlier and they were fine. Will be disregarding any positive ratings they have as they've clearly changed. They ended up wasting 3 hours of my day. Not to mention time I spent online, another hour, looking at their website. Not a way I wanted to start a relationship with a dealer. But clearly, they are not to be trusted. Suspect the Mercedes dealership is the same. read more

I made an appointment with the Nissan service department to have my oil changed and get my annual inspection. I asked when I made the appointment what they were doing for safety during Covid-19? They told me they were following safety guidelines, and that I should wear a mask (I was gonna wear one anyway). When I arrived, none of the employees were wearing masks, and they actually had a sign on the door that said masks were not required. Myself, and a few customers in the waiting room had our masks on, but some did not. I was extremely disappointed, and this dealership has gotten worse under the new management. I have been a satisfied customer here for three vehicles over many years, and I may have to look elsewhere for a new dealer . . . NO CHEERS for this business! read more

If we could provide negative stars, we would. We stopped by the dealership on a Saturday, and started the process of purchasing a used Truck. The price was a little high, but we proceeded regardless, and put down a $400 deposit to hold the vehicle. The following Monday, we provided all of the additional documentation requested, which we never had to do in the past to purchase a vehicle. THEN THE SALESMAN, Joe Liberatore, when silent for two days. Well, we ended up going to Ron Lewis instead and purchased a newer truck, half the mileage, for a better payment. We then called John Sisson Motors for a refund on our deposit, in which the general manager was confused because he thought we already finished the process of purchasing the original truck we selected, in which we said no, as the salesman did not get back to us. We then received a complete ignorant call from Joe Liberatore, CUSSING US OUT FOR BUYING ANOTHER TRUCK AT ANOTHER DEALERSHIP. Excuse me sir, you failed to follow through and communicate, we are not on your time bud. Absolutely unprofessional and an utter disgrace. We called the general manager and left a voicemail, clearly we never heard back. Would not recommend this dealership or the salesman to anyone. Horrible business practices and incredibly rude. 0/5. read more

Terrible customer service. Made an offer on a Mercedes via EBay and called and left multiple messages. Nobody got back to me. I don't know how they can treat clients like this and stay in business. Horrible!! read more

The service and updates on my Benz were spot on. I was informed of everything that my car needed and the price of the repairs. Thank you Elizabeth. read more

What a great experience. We drove two hours to see a car. The staff was great. No pressure. Test drive on your own. Gave us more then KBB for the trade in. Had great finance options and extended warranty. I guess I should have said it was used. But they walked through multiple options. read more

Best experience I've ever had purchasing a vehicle! Rob Farrow (sales consultant) and Kaitlin Jones (finance manager) made the car buying process so simple and enjoyable. There was no pressure in anyway. I told them what I was interested in and they made it happen. I drove away in a 2017 certified pre-owed Benz coupe C300. It's stunning. I highly recommend this dealership to anyone in the market for a new/used vehicle. Thank you again, y'all are amazing! read more

John Sisson Motors - Mercedes-Benz C300 Coupe - Car Dealers Near Me - Washington, Pennsylvania

Fantastic sales experience with Steven and the GM. Was able to make a great deal that didn't feel like your cliche car sales experience. Thanks for working with us to find a car we love at prove that worked for us! If buying a Mercedes' in the Pittsburgh area, this is the place to do it. read more

For years, I took my 320E for service to Sisson. They did a good job of repairing and maintaining my car, at very high costs. After spending many thousands of dollars, only taking it to this dealer rather than seeking something more affordable, I had to leave the car at Sisson while battling with my insurance company. Sisson called and harassed me to get my car off their lot. They did not want to hold it even though I'd spent well in excess of $10,000.00 in service charges. Insurance Co. did finally haul it off and totaled it as I'd said it would but this relationship was strictly one sided. Sisson was happy to take tons of money, but when I needed this from them, they treated me very poorly. read more

Ronnie was extremely accommodating and kept me informed about the problem with my vehicle. He was able to give me a courtesy vehicle to work for my family and was just all around great at customer service!!! Give Ronnie a raise!! read more

Let me preface this by stating that I spent the last 11 years in automotive sales, just recently getting out of the business, working at a few dealerships including a competing Nissan store. I have seen good and bad and worked in multiple roles. I have never had a relationship with John Sisson Motors in any facet outside of being a customer of their service department. I have had many local customers of mine tell me about great experiences with the sales department. I have utilized their Nissan service department numerous times, with several vehicles of mine, as I worked right down the road. They are, by far, the most efficient, friendliest, and down to earth individuals I have ever seen in a service department. The only issue I ever had was when I brought my wife's Rogue in for warranty work on the front end and there had been an updated TSB put out requiring more parts. They were genuinely sorry for the minor inconvenience. They will pick up and drop your car off for no charge, and have always given the aura of a high end place even though it's just good old regular Nissan. Although I haven't dealt with them other than dealing with issues of used Mercedes that my dealership had in stock, myself nor anyone at my store ever had any issues with their MB service department. I will say that 70% +/- of the MB owners I've met do fit the a-hole luxury car owner stereotype (including a several of their customers), so I would take the negative reviews seen here with a grain of salt, although there is no dealership that doesn't have a legitimate issue from time to time... and yes, I could afford an MB. Not my thing. Even though I don't work in Washington anymore, I will definitely still be patronizing Sisson. read more

Very pleased with the experience here! Rachel Angry (sales) and Justin (service advisor) have been amazing and have earned my business for life. They were able to squeeze me in for an appointment that fit my schedule, and even provide me a loaner car. The loaner vehicle was very clean and the staff in the service drive was amazing. They helped my move my belongings into the loaner (I had just returned from traveling) and make sure I was familiar with the vehicle before i left. I'm very appreciative of a dealership that treats me like a part of the family when i come in for service. read more

Inquired about a car they had listed on both their Facebook and on eBay. Messaged for over an hour just to see what price they had it listed at. They couldn't simply answer a question, instead said I'll inquire and get back to you. They got back to me and said we don't know the price, you'll have to call a salesperson. Called 4 times. Not a single person was able to give a price for the Nissan GT-R they had listed. I'm across the country so couldn't see the vehicle in person, so it looks like they missed out on a sale for 100k car read more

SHADY. If I were you, I would drive to another dealership, before you deal with anyone at this Mercedes Benz location. We leased a 2018 Convertible as a company lease. We wanted our next lease to be the Mercedes GLS. We called twice to see what the protocol on turning in our lease was, and we were clearly told twice that there was a special on our specific vehicle. We were told that we can turn our lease in up to 5 months early without penalty. We made an appointment to turn in the lease and asked to look at the GLS. When we arrived, we were not greeted with a friendly hello, but "where are the keys!". We had to ask to see the GLS again and I asked if I could put our brand new (still had plastic on it) stroller in the back to gauge the room. The sales manager, Angela Marcinizyn, said "I have four kids, a stroller won't fit, just trust me". They didn't want to walk in the rain to show us the car. Didn't seem like anyone was happy that day or wanted to work. NO ONE SMILED. We signed the papers and asked if there is anything else we should know. They did not give us papers, or a lease closing statement when we left, simply " you will receive a bill with your vehicle turn in fee and any damages if it has any". No goodbye, no thank you. HORRIBLE customer service. We were ready to lease another Mercedes, but because of the lack of customer service, we went and spent $150,000 elsewhere. I loved my Mercedes and was disappointed, to say the least, that John Sisson would not value customer service and make it priority, or at least hire happy people. Then, we finally received our end lease statement, two weeks later. We had charges for unpaid lease payments, and an early termination fee on top of the vehicle turn in fee! We were told that we would not be penalized, twice! We would NOT have turned in our convertible at the start of summer, with it only having 13,000 miles on it, if we knew we were going to be charged anyway! We would have kept it for the summer! NO ONE WOULD PAY FOR A VEHICLE AND NOT USE IT IN THE SUMMER WHEN ITS A SUMMER CAR! We were TRICKED AND SCAMMED. We were not in a hurry to let go of our car, we would have kept it if we knew we were going to have to pay the payments anyway. To top it all off, when I called financial services and they agreed with me not to ever go back to that dealership as that's not how Mercedes wants to make their customers feel, they told me to see if the dealership would make it right first, and if not to call back. I called the dealership and spoke with Clifford Burns, another sales manager. Not only was he condescending, he threatened me over the phone making it seem like he did me a favor when they did absolutely nothing to make it right. I would NOT deal with this dealership for your Mercedes purchase. If you need more details, I am happy to talk with you. I've purchased many cars and I've leased cars. I have dealt with many dealerships and I have never been treated so horribly. They sold my car already (which shows what great care we took). In comparison, I have a Lexus and that dealership still calls me and asks me how my vehicle is YEARS later! My GMC Denali sales person also keeps in touch, Mercedes never blinked after the purchase then pulled out all of the manipulative, slimy car sales tricks at the very end. DO NOY BUY HERE. read more

Best experience buying a car ever Angela made my purchasing experience quick and easy. She took time to listen to me and uncover what I wanted. She made the experience about ME! Not what She wanted to sell. She gave me options and gave me things to think about. All from a "what's best for you". There was no pressure. None! Thank you Angela I would recommend Angela and the team at John Sission to anyone thinking about purchasing a Mercedes. They are a first class dealership and I know I will be returning for my next car read more

I had to get my serviced and when you have a Mercedes you can't trust anyone. They just opened a new service facility and it is top notch. They treated me well, had a rental available and repaired everything within 6 hours. Let's face no one wants to have to pay a lot to get their car fixed but at Sisson they take good care of you. read more

John Sisson Nissan customer service and owners loyalty is a joke!! I had my car (less than a year old) already in for repairs. They had the car for 3.5 months, with no loaner vehicle provided to me. Also, when I FINALLY pick the vehicle up, the bill says they only had 12.65 hours of labor working on the vehicle....FOR 3.5 MONTHS!!!! As a side note, they even managed to order the incorrect parts two months after having possession if the vehicle. read more

My car was serviced at John Sisson Mercedes-Benz recently. I was planning to wait for it while the service was performed. Unfortunately, my car had major issue that it took longer for repair. Service advisor, James Horney, quickly provided me with a loaner vehicle instead of for me to wait in their really nice service waiting lounge. He followed up with me several times while I was waiting in the service waiting lounge. I also received text message from James on my phone as method for me to quickly get in touch and get status update on the repair. Since I dropped my car off in the morning, James was attentive about my car issue and kept me informed about the repair to be done. The repair was done efficiently that by noon, two axle shafts were replaced and I had my car back. This was my second visit. My experience for both visits were exceptional with service advisor, James Horney. He an exemplary of exceptional service advisor. I am very pleased with my experience with John Sisson Mercedes-Benz and would highly recommend it for anyone looking for Mercedes-Benz dealer. read more

Last encounter with the Mercedes service department was plain despicable. Will never come back or recommend to anyone. Dropped my car off for a service - the same one they supposedly addressed 5 months ago and I paid for hefty amount of money. My request was very specific - to add some fluid that Walmart sells $13 a bottle and John Sisson Mercedes charged me $140 for just 4-5 months ago. I never asked to see what else was wrong with my car. Service Advisor Amy called me a couple of hours later to see if I am ok with them proceeding with the services as it would be a new charge for that fluid and on top of that $5,500 for other problems they had discovered, even though I never asked them to look into other problems. She gave me a detailed list of all the items along with the prices - never mentioned anything about diagnostic charges. I asked her not to do anything with my car untilI I call back. Amy didn't mention of diagnostic charge at that time either. My husband and I decided the pricing was unreasonable even for a Mercedes dealership service so my husband called back and declined all services - he literally told Amy, please, DON'T DO ANYTHING TO MY CAR AT ALL, we will pick it up as it is. Amy agreed and didn't mention the diagnostic charge at that time either. I was shocked to discover at the pick up, that in spite of our requests, they had proceeded with putting that fluid into my car and wanted now $300 from me to cover the fluid we told them twice not to proceed with AND a newly discovered diagnostic charge. Amy talked to me in a condescending tone, completely ignoring my words, in an obvious attempt to gaslight me by saying over and over again that the diagnostic charge is a standard charge and should be expected to be slapped onto the invoice any time we drop the car off at any service place, even in the case we never request a diagnostic test. Strange that Amy forgot to mention such standard charge before I came to pick up my car. Strange that I looked over my last 4 invoices from the same place and did not find said charge anywhere. Even stranger is that, after talking to my husband over the phone, whom I called 20 minutes later, Amy, supported by the manager who very obviously tried to avoid addressing the situation all together, decided to drop the diagnostic charge in exchange for my signing the paper that I am aware of the standard diagnostic charge should I choose to bring my car back. I find it strange because my husband did not offer any new information or arguments to Amy. I was treated the way I was treated for the simple fact that I am a woman and Mercedes Benz should be ashamed of the kind of service their loyal customers get from the service department at John Sisson Mercedes in Washington, PA. read more

I never thought I would give this rating to this place, and am very surprised to find myself doing so. But here I am. I'd bought a car from these people years before, and have known and liked them for those years. This would have been my 5th MB purchase, all but one of them either brand new, or ordered custom from Stuttgart. However, when I shopped with them a few weeks ago, this is what occurred. The salesman I'd dealt with before, and another, (new to me), had by phone agreed upon a price for the new car I wished to buy. The three of us agreed that I buy it in August for that price. On the strength of their word, I appeared at the dealership in person in August, true to my word, as agreed. I asked what they'd give for my vehicle trade, and their manager gave a written offer for my car, which I accepted. Then, they raised the purchase price of the new one that we had already agreed upon. When I corrected the manager and explained that the price of the new one had already been agreed and set, he changed the written price he had offered for my vehicle, decreasing it rediculously below the Kelly blue book trade value of my car. What bothered me most was that they actually renigged on two pricing agreements, one in writing. How can anyone deal with someone who doesnt keep the deal, who changes it every other minute regardless of what was already agreed? Obviously, I couldn't buy anything. It is now the steroetypic car salesman, a cliche, something I'd never seen and didnt expect from a place where I'd purchased before. I frankly expected better, and should complain to their corporate office. I dont know if they care, but these are not cheap cars, and for this kind of money, I think their behavior could be more professional, since it reflects upon the entire brand. Welching on an agreement isnt cool. read more

Purchased my 370z from them Nov. 2011. Ryan worked with me, giving me a fair price on a trade-in and I got a great price on the car. As a certified used car, I also get free inspections for as long as I own the vehicle, and they will even pick up the car and bring it back, so I don't even have to drive down there. The place is big, clean, and wasn't at all high-pressure. If you're in the market for a Nissan, I highly recommend you check here. read more

I had one of the best car experiences of my life here at John Sisson Motors. I have been without a car for two months and have been searching endlessly. I happened upon a 2016 Nissan Sentra on Car Gurus and decided to make the 40 minute trip to Washington, Pa and it was well worth it. A lot of dealerships tried to give me the run around-hid issues with cars, charge too much for a vehicle or pushed me to purchase when I wasn't interested. Ronda at JS Motors was so helpful. She provided me with the car fax and additionally let me look at paperwork the old owner had kept, which she was certainly not required to. She didn't make me put a set amount of money down for the car (one dealership demanded I put down $2,000 with no guarantee of getting it back). I put $500, which I was guaranteed to get back if I changed my mind. When I asked her why that is Ronda said, "That's just how we do business." They also delivered my car for me and allowed me to use a rental car of theirs free of charge until I received my car. Ronda was an amazing sales woman and didn't pressure me at all to purchase the car. That alone made me trust her and trust that my car was of good quality. In addition, if I ever decide to get my car repaired by them, they will come pick my car up and drop off a rental for my use until my car is fixed and returned. They will do this for any customer that lives within a 60 mile radius regardless of what state you live in. This is how you do business. I would tell everyone to come here for a good car and a good buying experience. read more

I went to the dealer this morning for a flat tire repair. First off, they claim that there is no tread warranty on the tires whereas if you buy elsewhere it is available. Secondly, they charge way too much $242 just the cost of the tire. The same tire was available at another local store for $176. After showing this, they got the cost down to $217 which is still a rip off. My car lease is about to come to an end. Will not consider this dealership as an option Murali read more

As a 22 year old female, when I walk into the dealership I can see dollar signs pop up in the sales men's eyes.. I had a horrific experience 4 years ago at a Chevy dealership and I was just not looking forward to buying a new car all! Finally I made it out to John Sisson and literally felt like a family member... Every person I talked to was just so honest and helpful! They put me in a brand new sentra and I love it so much! I'll be returning to them for a while read more

If there was a minus star I would give them that rating. I bought my 2106 Nissan Rogue brand new at a different dealership. Recently had a grinding noice every time I hit a bump. I took the car to John Sisson since it was the closer dealership. The first time I took it there they said they replaced my struts and springs of the car. I had to pay the deductible since the I had to use the extended warranty. I drive the car home and I noticed that the sound was thill there. Took it back in for the second time. This time they told me they took the struts and springs off of a new car to make sure that it was a perfect fit. Drive the car home and once again the sound was still there. Took it in again, drive with a mechanic so he could hear the sound. The mechanic says he hears the sounds and I leave the car there for the 3rd time. They call me and said the car was done and once again the had replaced the struts. Picked up the car and couldn't get off the parking lot before I heard the sound again. And I noticed that there was two big paint chips on my hood. Called them again and set up and appointment for the following Monday. The next day Tom, who is their service manager, calls me and tells me that I shouldn't bring my car back to them because apparently they can't fix my car and that I should take it back to where I bought the car from because they have to take care of people who bought cars from John Sisson. I was stunned by his comments. Never had a dealership call and tell me that. Especially since I have paid my deductible for them to fix my car and yet they didn't fix my car and they didn't even offer to refund me, my deductible. I called Nissan corporate for some help and they agreed to help. They sent me to a different dealership. The new dealership was very happy to look at my car. Dropped off the car to the new dealership in the morning and in the afternoon they called me back with what they found. The new dealership said my struts where never replaced like John Sisson said they did 3 times. And not only where they never replaced they where put on backwards. I was stunned. They new dealership replaced the struts and put them on the right way and my grinding noise is gone. But the sad part of all of this is in talking to other people they had told me about the same experience with John Sisson John Sisson lied to me and kept my money. Shameful such a dishonest dealership. read more

Their service department is first class, very professional with good communication skills. They have provided service on my mother's 320 SL for the past 15 years, at fair and reasonable costs. The car remains in great condition, to the extent that I am planning on driving it cross country. My mother recently passed on, and left me this classic, which I plan on enjoying read more

If we could post 10 stars, we would! Simply superior service, support and immediate response. Dan (service advisor), was instrumental in getting our RV quickly back on the road. This service center (John Sisson at Washington PA) IS OUTSTANDING! read more

Worst customer service in repair center ever. My vehicle has been back 3 times for same issue. They don't communicate and Britney my service rep hasn't called all week. TERRIBLE read more

Worst place to take car for service! I called weeks prior for a appointment for my a recall on my infinity. Told the lady I had papers from my mechanic told her what part was bad. Asked if Nissan deals w infinity recalls. I show up for appointment, give the lady the papers on the part and recall. She asked if I wanted it fixed which was odd seeing I don't kno y else I would b there lol. Say yes and go to waiting room. After a hour I'm told it's done. Go to service and she said they have to order the part. Which I asked y the part wasn't there when I told them multiple times I knew what was wrong. I get a blank stare and told my total is over $100 for them to look at it. I asked again y I'm being charged for them to tell me what was wrong when I told them what was wrong when I signed in at desk. The lady sat there arguing with me about it. Then after all that she shows me a paper that my car is not under warranty... thing is I never said it was I said it was... I said multiple times it was a recall. Worse customer service. Worse experience ever at a dealership. Crooks all the way around! I'm not sure how else to feel here. Never again! read more

Worst experience of my 60 years of life. These guys could care less about the customer. Tried purchasing a Mercedes from them. I live in mass and found it online. They treated me like I was a criminal. Got a price that was acceptable to all sent all docs and gave $1000 deposit and sent insurance binder. Then they simply ignored me so I asked for my deposit back and they responded with Deposit refunded. Don't ever shop here. They must be too busy and don't need the money because all I was waiting for was the wiring instructions to send them $92,000. Horrible horrible horrible terrible terrible terrible rude rude rude ignorant ignorant ignorant useless useless useless POS! read more

I cannot speak for the NIssan dealer, but I can certainly for the Mercedes-Benz dealer. I had my vehicle serviced here and still bang my head off the wall for going here. First off, it does not matter if you are going to spend $5,000 on work to be done to your car, they are unwilling to give you a loaner car. Sorry that I'm an 18 year old with a professional, high paying job. I need a car, and your unwillingness is rude and childish. Secondly, the idiots who work on the cars do not place things back properly, enabling the plastic under-panel to fly off on the highway, risking the injury of somebody in back of you. And thirdly, my car had to be towed back to the dealer from my house because another idiot did not place the transmission plug back in, allowing the oil to leak out. I do feel childish and stupid for calling people idiots on an online review, but this is honestly ridiculous to spend this much money and be treated like dirt. I've had better service at a GMC dealer. Your servicemen need trained better before working on these high-end cars. read more

We bought a CPO R Class Mercedes January 25, 2014 and it has lived at the service department ever since. In less than 90 days this "certified" car has needed a new engine thermostat, a part in the steering wheel replaced, a door fixed that can't close properly, a window fixed that leaks rain onto my child's car seat, the sun roof repaired, the CD player replaced because it can't load or eject CDs... now we tested the multimedia (iPod connection) and it doesn't work either. Clearly this car was NOT thoroughly inspected. We paid a premium for it's special status, but clearly it is not the worry free investment it was advertised to us as. If you want to buy a Mercedes pick another dealership where CPO means something. read more

I purchased an E350 in Youngstown, Ohio , but was assured that I could have the vehicle serviced at any Mercedes dealership--( all are 1st class operations -highest integrity-- all very honest yada yada yada) Four months later I cracked the drivers side view mirror. I took it to John Sissan -- they quoted me a price of $ 2116.00 plus tax and made an appt the following Thursday (when the ordered part would be in). I decided to turn it into my insurance co. ( ERIE ) and pay the $1,000 deductable. The adjuster spent almost an hour taking the mirror apart- looking up prices- putting the mirror back together and informed me there was NO WAY the damage should cost $ 2,116.00, and he put his estimate at $513.60 !!!!!! TOPS. I took the car to Pruni and didn't mention the other 2 quotes and he gave me an estimate of $ 502.90. I hired Pruni , they did a beautiful job and even delivered the car. To ad insult to injury Sisson called me and was quite irate that I didn't bring the car in as scheduled. I called the service managed and explained what happened -- HE said he would "check it out" and get back to me. NEVER HEARD FROM THEM AGAIN!!!!!!! What really ticked me off was when I called Mercedes in New Jersey ----- Their reaction was " THESE ARE INDEPENDENT FRANCHISES AND WE HAVE NOTHING TO DO WITH HOW THEY OPERATE THEIR BUSINESS" Deaf ear !!!! The moral of the story -----Mercedes may be a fine auto but you better not need it serviced!!! as they are INDEPENDENT FRANCHISES AND MERCEDES INC HAS NOTHING TO DO WITH HOW THEY OPERATE THEIR BUSINESS !!!!!!!! I sold my E 6 months after I bought it. I now drive a luxury American car --LOVE IT__ GOOD SERVICE ALSO HONEST read more

I took time from my schedule to attempt to schedule an appointment online with John Sisson Motors. I followed the instructions on their site informing me to do so. It took 15 minutes or so to complete all of the pages, to pick the date and time available to have my car serviced, and to describe all that was involved. After completing this process, I called to see if their shop had rental cars for customers who left their vehicles there for service. The service representative told me on the phone that "we don't use that online system because it is different from ours and you can't even guarantee that your car will even be looked at if you use it." He proceeded to tell me how the system was stupid because it asked for customers to pick times on the quarter hour (:15) and that they didn't do that. In fact, they said they were booked for the day I planned to drop off my car and I should try to find a different time. This is TERRIBLE CUSTOMER SERVICE. I will gladly go to another dealer to get my work done, which I did -- Wright Automotive Group in Wexford, PA. This group at John Sisson is terrible and will keep me from going there for future work, to buy a new car, or even to refer anyone else to this establishment. They clearly do not care for their customers. VERY DISAPPOINTING. read more

I needed an SUV for my wife. My experience with them from a family member is what made me got to them first. As expected, I recieved two great products, a car and service. The car pick up and drop off service is wonderful for my wife who isn't too familiar with the area. I would highly recommend this dealership. read more

Just dropped my car off early for an appointment tomorrow. I was running a little late to meet someone. The Mercedes service department had me in and out in under 5 minutes which included securing me a loaner car! The team was very professional but still made the visit casual. Great service experience. read more

The worse service department ever. My car was there for 12 days and have had nothing but one excuse after another. Still waiting for my car to be fix. read more