Mokanex is great! Scheduled an appointment literally the day I talked to them. The two mechanics…read morethat came to our house, diagnosed the problem (I thought it was a faulty fuel pump but they determined it was spark plugs), and fixed it in my garage! Really awesome cause if I took it to a shop I would have had to pay to have my car towed there. So convenient.

Had work on my vehicle to replace my power steering pump. After the pump was replaced the work was…read morecompleted,i was told my car was good to go.So I took my car on a test drive.One hour later my steering tighten up check the power steering fluid it was empty.The power steering return hose line was off. Not tighten to standard.The new pump was damage. Call 2 or 3 time MoKanex Auto never reached out to me,no call back not Professional.

Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

BEWARE THEY ARE DISHONEST!…read more I was a first time customer at Cochran Subaru and took my 2011 WRX to have a new clutch and suspension installed. The initial quotes I got were reasonable. I was already spending thousands, but was gauged hundreds in extra costs, some of which I feel were not justified. At one point, Eric called and said the rear toe adjustment arms were seized, and it would be an additional $800+! ($500+ for parts, $300 labor). I found that price hard to believe, so I asked him for the part numbers. After looking on subaruparts websites the total was only $200 for parts. I called Eric back and he seemed flustered and put me on with his parts guy. The parts at Cochran were actually $277 NOT $500+! Hmm??? However, the labor was still $300 for what literally amounts to two extra bolts added to the suspension work already being done. When I picked up the car, the first thing Eric said was "I told you about the exhaust gaskets." I said "no you did not." He said they had to replace two exhaust gaskets (which makes sense) and that it would be another $190. When I was surprised at the price he said, "well they had to drop the exhaust." I wish I would have pushed back then, but I was intent on discussing the $300 labor for the two extra bolts. But dropping the exhaust is part of the $2850 clutch job already. So I was being charged for that labor twice. There is no way to replace a clutch without dropping the exhaust. So I would call that double dipping! A few times during our discussion, Eric said "well I gave you good pricing on this to begin with" as if that justifies then gauging me later. When discussing the rear toe arms, Eric called his manager over. The manager said that his guy had to do the alignment twice, and that's why it was $300. That made more sense to me, and though it still seemed high, I relented. Imagine my shock when later finding on the bill, that not only was I charged the $300 plus $270 for parts, but I was also charged $160 for the alignment! So in the end I paid $730 for an alignment and two toe arms. Ridiculous. It's clear they were just padding the bill. The impression I got was I wasn't a customer, I was an opportunity. They had my car, I was getting a lot of work done, so I was an opportunity to squeeze as much money as possible while it was there. I don't mind spending extra when it's warranted. My view is, get it taken care of while it's there. Spend the money now, avoid the headache later. But here I don't feel they were being honest with me. They were double dipping and over-charging for labor. Milking me for hundreds of extra dollars on what was already going to be an almost $5000 bill. That said, the work itself seems (so far) to be good. Everything on the car is performing as it should. So I would say the mechanics did a good job. But it's the dishonesty I can't abide. I pay premium rates at dealers to get quality work and honest brokers. The competition - Baierl Subarus' estimates were higher in this case. But at least there, when extra work is found, they send pictures of everything, or take you back and show you. And they don't gauge you. After this experience, I don't feel I can trust the guys at Cochran Subaru. I will not be doing business with them again.

Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took…read moremy money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying.

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave…read moreus false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center.

CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My…read moredad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went.

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

No way that f..ked up my vehicle I had more problems with it and I got it back from the shop. Total…read moremorons a specially Denise the manager total piece of shit does not care about your vehicle.

Customer service advisor would never call back. Also not very polite. Had vehicle in for $4500 of…read moreservice. Picked it up on a Friday. Later that night tried my windshield washers and they did not work. Motor was not even running. The work they did consisted of taking dash out and a lot of work under the hood. They are saying just a coincidence that it stopped working at same time. Will never go back there. Always had great service at Biondi even though it's further away.

Nice people. Great service on my BMWs when I need special skill sets. I've also used the loaner…read morecars before so I can drop off the car. I'm always pleased with their service.

We have brought our cars to Foreign Traffic for service or repairs for nearly ten years and have…read morealways received prompt, thorough and honest service at a very fair price. Highly recommended.

I received a recommendation from a friend about this place after I needed some work performed on my…read morecar in order to pass inspection. I always had the impression that these guys didn't really do work on cars (I had read that they do alot of trucks and commercial vehicles). In my experience there, I spoke with Ryan, the owner, for any update I needed on my car. The work that was performed was great and the price was very fair, as opposed to having my dealer do the work. I would recommend this place for any personal vehicle work that you need, as I will definitely go back.

Ryan and Tara worked with us to develop a sensible and cost effective solution to our very…read moreexpensive commercial truck issue. No one else we took it too spend more time and took more consideration when dealing with our problem. I will take my vehicles no where else. Thanks Pgh Fleet