Only purchase a car here if you are looking to buy a brand new lemon. Drove over 2 hours to purchase a 2024 Miata with 10 miles on it. We paid cash. Didn't even make it home and had warning lights come on saying their is a brake issue and do not drive it. Had it towed to our local Mazda dealership because we obviously could not drive it back to PA. Been sitting at our local dealership for over a week with no end in sight. Bud Baer refused to take the car back, and refused to even compensate us for our issues. Jen the sales manager is a complete joke and the manager Greg is even a bigger clown. They got our money and gave us a big "f#@k you". Don't believe their ads stating how they are a family dealership and take care of their customers. They don't care about anything but getting the sale. Avoid this dealership and any other ones they own. Their poor reviews speak for themselves. read more

After spending $1,800 a few weeks ago in the service department, a new problem arose. The coolant reservoir had a slight crack and I lost all fluid, and car overheated. After contacting service, the parts department ordered a part. I noticed it didn't look like the one in my car, so it turned out the reservoir for a 4 cylinder 2.5L was discontinued. This is in a 2019 Buick Lacrosse, only 6 years old! Budd Baer wanted $300 for a $30 used part and an additional $180 to install (it's a few minute job). I was able to find one myself and had another garage install. So I paid a total of $60 for part and installation versus $480 plus, from the dealership I bought the car from. Please be aware if you have this same car, this part is not available from GM or any aftermarket company. You have to find a used one or basically junk your car. I couldn't afford to do that. Thanks Budd Baer! read more

I bought a used 2016 Subaru Crosstrek form Bud Baer in July 2024. the car had 54,340 miles on it. I took it in for inspection in July 2025. I did not put 4,000 miles on the vehicle. I was told that the car had a blown head gasket. I believe that the head gasket was bad when I purchased the vehicle and was only passed for inspection in order to sell the car. I am now in the hole for a $5000 repair to replace the head gasket. I called the dealership shortly after purchasing the car and reported that I smelled oil ''cooking" I was told it was just oil that was dripped on the manifold. Stay away from from Bud Baer at all costs. They will do and say anything to sell you a vehicle. Forget the hype and friendly ads that purport to be a home town dealer. More like a hometown ripoff. read more

I am sorry that I bought a vehlcle from this dealership. I purchased a 2024 Crosstrek sight unseen because I needed a vehicle. Granted I did fall for the salesman talking me into the Auto Butler contract. It is impossible to get an appt to have it done. I contacted the service dept this morning for an appt and since I have to wait for the service the earliest appt is 28 SEP..that is 2 months. Since I do work 2 jobs and do not have my work schedule I could not make that appt so looks like I will have to let the contract expire. The last time I had the service done I had a loaner vehicle and was told not to go far ( I live 40 minutes away)...the vehicle was done is 30 minutes, My words to the wise...do not use this dealership for any purchase or service. I know they pride themselves in the free car wash..it is a do it yourself drive thru. When I used it one time (since I do not live close nor am I usually in the area when they are open) the code did not work and someone had to come out and enter a different code. read more

Answered advertisment for a car. Drove two hours to view the vehicle and immediately recognized it wasn't what the ad said it was. Ad said it had leather interior and navigation. It had neither. However it did have a couple of baseball sized dents in the driver's rear quarter panel that were not visible in any photos. It also was sporting a major cracked front bumper. When I pointed these things out, the salesman said that the leather and navigation were items that could be added. I'm assuming I could also fixed the other issues as well. He wouldn't negotiate on price at all. Ended up leaving after wasting 5 hrs of my day and a half tank of gas at $4.50/gallon. BTW, car wasn't even washed or cleaned. read more

Budd Baer Subaru - Car Dealers Near Me - Washington, Pennsylvania

This place is worse than terrible. There service department is incompetent. I took my virtually new car there with less than 6,000 miles on it with an engine problem and they couldn't find it even though there was a service bulletin on it. I am not sure they even checked the car out. I subsequently went to another dealer a little bit away and they found the failing part and replaced it right away. By the way, their new car prices are relatively high and their selection is very, very poor. I would not recommend this place to anyone. Their service prices for like oil changes are also higher than other area dealers. (The body shop across the street is OK though.) read more

Do you wanna buy a car....Yes Do you work and get done at 5pm.......Yes Then don't bother visiting the Budd Baer Mazda Dealership. We were just there on Friday 12/20 and couldn't get anyone to see us. Pretty funny actually - Everyone ran and hid behind the desk so nobody could see them. So the moral of the story....If you really want to buy a car, then this place is not for you. We ended up calling another "Popular Mazda" dealership and buying our CX-9 there and will pick up on Saturday. Thanks for keeping us from making a BIG MISTAKE!!! read more

We had an amazing experience buying our Mazda CX-5. Mike and Nate were awesome! We've had horrible experiences buying cars and Budd Baer Mazda exceeded our expectations. Also, Rose in finance was so sweet and informative. I cannot recommend them enough. read more

Budd Baer Subaru - Mazda CX-5. - Car Dealers Near Me - Washington, Pennsylvania

Waste of time and money!! My mom took our Subaru to get a diagnostic done. They charged her $160. Verbally told her what was wrong (she's 80). They never gave her a list. They charged her. She left not even able to tell me what was wrong! I called and asked for the list. They said they would email it to me and NEVER DID! Thieves, in my opinion! read more

We bought a used Outback from Budd Baer. We trusted that we were getting a decent car for our money. We bought it "As Is" trusting in faith, that we were getting a good car. When we took it home we found out the oil was over full. So we called and they said to bring it back. We did and they checked and said it was fine. We were going through oil really fast. ( a quart about every hundred miles) After we had put a couple quarts in. We called them back, took it back over and they said PC valve was bad and they replaced it. Now 10 days approximately 100 miles we added another quart of oil. Even though we bought this car " as is ", there was no way to know that this car would use oil like it does. No one takes a test drive for 100 miles. We are elderly and disabled and feel it's unfair that Budd Baer would sell a car like this. We feel that we were taken when we bought this vehicle. We believe they knew something was wrong because it was overfilled with oil when we purchased it. It is sad to think they would take advantage of customers. Be Aware when you purchase a used vehicle from Budd Baer. read more

I guess their phones never work. I called 6 months ago and left a message with the warranty clerk, still haven't received that phone call!! I called today to talk to sales, left 2 messages, never received a call back. NEVER AGAIN. You spend money, but then can never get through to anyone, it's a shame!!! I have never been treated like that at any other dealership. I hope management sees this and decides to do something about it, if not, I guess they just don't care!!!!!!!! Shame on you. Pick up the phone read more

I called your Mazda dealership yesterday and was connected to Beth in sales. She stated to me she would work out numbers on a white CX-9 with a sunroof I was interested in. She said she would call me back by the end of the day to give me those numbers. Never called back! She could've gave me at least a courtesy call to say she was still working on it but never did. That's completely unacceptable. I called back and Jen told me she left for the day. Jen also told me that the manager wasn't available. I left him a VM asking for a callback on the same day but never heard back. I felt like my potential business wasn't wanted by you guys. read more

We are completing our third purchase from this dealership today. They have been amazing, accommodating, informative and flexible!!! Already planning a fourth purchase for my daughter. read more

Poor management ran by same people rand my car in their cheap car wash and destroyed my paint I didn't agree to have my car washed

Ed is the MVP of car salesmen. Had originally walked in and was told they didn't have Ascents by a gentleman in a rude manner. Ed overheard, pulled me aside and we purchased a car in the next hour. read more

It's been frustrating to find the right vehicle at the right price. My initial trip to another Subaru dealer, looking for a Crosstrek fizzled out. (Overpricing of $42, 000 for a new Subaru with horrible financing options.) I thought Budd Baer may be a reasonable option. (wrong) This dealer had a couple newer used options, close in price to MSRP for 2023. The used one I viewed on Saturday am was gone when I arrived. Initially, good impression. Someone appearing to be a manager greeted us and found a salesman to help. Out of courtesy I won't mention his name. He seemed so-so, not a real go getter. After deciding against the used Crosstreks, I did receive a very realistic price without a lot of the add-ons as from the other Subaru dealer. I was pretty much sold! Unfortunately as we were having chit chat back and forth about current gas prices, our salesman seriously said "You should be happy to be paying $5 per gallon for gas, other countries are paying $10 to $15 a gallon." This led to his unsolicited political review of the war in Ukraine/Russia, as his prediction of Trump going to jail shortly. I was stunned, speechless and it seemed unreal. In order to get through the appointment and out the door, I remained polite and calm. The salesman not only ruined the sale, but ruined my entire day thinking about this bizarre incident! I'm just a granny looking for a reliable vehicle and not at all interested to discuss politics with a car salesman. Whatever happened to no politics or religion in the workplace? So I stopped looking for a Subaru or any car after that fun episode. I really was tempted to report to the management, but obviously the salesman will need this job in order to be happy about paying exorbitant amount for gas. read more

If I could give a zero star review, I would. I got my car inspected in August of this year (I purchased it in August of 2021) and they said that my cam carrier needed sealed, but they didn't have the parts, so they would call when it came in. They called me at the end of August - they told me that the repair would take a "couple of days", so I didn't ask for a rental/loaner because I work from home the majority of the week. Well, a couple of days turned into 2 weeks, so I called for a loaner. At first I was told they didn't have one but they miraculously found one for me. They had my car another two weeks after this. I had my car for back for 4 days and the check engine light came on. I called and was told that they couldn't give me a loaner until the end of the week and "as long as the light isn't blinking, it's probably fine. Check your gas cap". It wasn't the gas cap. So I took the car back and they had it almost another week. They cleared the code and couldn't get the light to turn back on, so I picked it up. I drove my car home from Washington (about 20 miles) and two days later, as I'm driving to the grocery store, the light comes on again. I called Saturday morning at 8am when they open and left a message. No one returned my call, so I called again at 11:30, where I was asked if I could get there before 12. If you had called me back at 8am, I could have made arrangements, but I live 40 minutes away. I had to then call again this morning (even though i was supposed to receive a call first thing - I did not). I explained what happened, again, and was told to take a picture of the light so "they could see it" - right, like I'm lying. They said Enterprise would give me a car on Wednesday and Enterprise just called me and said they can't get me a car until Thursday! They didn't even check with Enterprise! I'm so done! read more

My interaction with this dealership began with me calling and informing them I would be purchasing a vehicle they had listed on their website. I let them know the time I would be there, at roughly 630pm. I arrived without test driving the vehicle because it quite simply a lower grade car and had relatively low miles. This is where the issues start. I was the only customer in the building and I didn't leave for an hour and fourth five minutes. I have no idea why this process took so long. The person who I dealt with signing all the paperwork took her good old time with everything after expressing I did not want any extra insurances or such. I would hate to be a customer there when they had two or more customers buying a vehicle, who knows how long it would take. The salesman was very nice and did his best to get me out the door as quick as possible, I think. The vehicle wasn't cleaned up by any means but they said when I come in for tires and inspection, they would give it a decent detail. Again, this is not a fancy car, expectations very low. After I received the car from getting inspected and tire installation, the car looked like it was hosed off in lazy way. There were soap stains and just missed parts that could have used some cleaning. The inside of the windshield where the sticker goes was smudged with finger prints and swirls ALL around the corner of the windshield. All in all, they really disappointed me in their services. read more

Rick Riggins as always did a top job of getting everything correctly done to my wife's vehicle in more than a timely fashion. Great job!

I highly recommend Joe Gill for his friendliness, competence, product knowledge and willingness to go the extra mile to make the deal. Highly satisfied and will return for my next vehicle. read more

The worst experience and the worst business tactics!! Do not go to this dealership to buy or lease any type of car. My experience here began very poorly and just ended horribly. I am a 21 year old male who was looking to buy my first car. My mother went with me for moral support and to co-sign. From the moment I walked into the dealership, I got absolutely no respect. I completely understand that respect comes with age, but when I go into a dealership with a trade in and a substantial amount of money for a down payment I at least deserve the time of day. The salesman, Carlo, automatically defaulted to my mother and almost completely ignored me the whole entire time. He came in with a horrible offer and a horrible offer on my trade in. So, I respectfully declined the price and wanted to leave. The only problem was, Carlo's sales manager still had the title to my car. I was stuck in the dealership for another ten minutes while they "came up with a much better deal." Upon getting back home, which was over an hour away from the dealership, I received a call from the salesman with a "new deal." It was just as bad as the last one so, I asked him politely to not waste my time with these games and if he was going to call me back he should have his best offer. Hours later I found out he began calling my mother and worked a deal out with her. Not only did he work out a deal with her, but he got her to put down more money. After hearing this I became extremely offend and upset that he essentially went behind my back to make a deal. Not only that, but he got money out of her, which she could barely afford. I thought I made it very clear that I was buying the car, it was my car I was trading in, and it was my money I was putting down. This obviously never got through the the salesman. After multiple calls to my mother, in which she ignored, I finally got a call back. I then went into explaining that there was no way I was dealing with him because of how I was being treated. The salesman then went into a lesson/lecture on how I do not know how cars are sold and how I did not go to school for business. Both of those statements being true, but still I know/believe people buying cars should be respected and treated fairly!! Not wanting to hear this man rant, I told him I was simply going to hang up the phone. He told me I was not, and when I did he called me, "a punk ass kid!" That is a direct quote from the salesman. In conclusion, I would never recommend this dealership. This would be even more true for young adults (18-24 years of age). They use cheap and disrespectful tactics and are in general just horrible to their customers. read more

Once you buy your car and leave the lot, all of the pleasantness and promise of great customer service is out the door. You will only get one lie on top of the other to just get you off the phone. Sales are the only thing they can doo. Satisfaction is not one of their products, so don't expect it. read more

My vehicle broke down during a trip on a Friday and after calling around Budd Baer told me they could have the repairs done Monday. I had my vehicle towed to them and they didn't even finish diagnostics until Monday evening. I was quoted $1100 with about $600 being parts. I was able to get ALL the parts I needed with a couple extra for under $200 at Auto Zone. I brought them my own parts Tuesday morning to save cost when they opened (7:30am) and at 1pm I was told it would be another couple hours. They were unwilling to help with getting a loaner vehicle or any sort of help knowing I lived 300 miles away, had no where to go while I waited, and I had my 14 month old daughter with me. The service manager was completely unhelpful and basically gave a sorry for your luck with no hint of even trying to be helpful in the situation. Overall the service department is substandard. Their communication is poor to nonexistent. "I'll call you" translates to I have to stop by 6 hours later for an update. Maybe I would have had better luck if anyone above the service manager was present but all 3 were on vacation. (Nice scheduling). To sum it up: if you are looking for speedy reasonably priced service STAY FAR FAR AWAY! read more

Short version: Avoid this place at all costs. It will save you a massive headache. Long version (Only Budd Baer role in my situation): Budd Baer messed up bad. Again. With the recalls, Subaru's been a little swamped. The last time I was in their dealership for service was months, if not more than a year ago because I got tired of the headache. It was literally less headache to drive 50+ miles to do anything I needed. They were my last resort for a warranty turbo replacement on a short timeline. Hesitant, because of the past less than 50% chance of good service, outside of an "express oil change", I scheduled an appointment. I scheduled for June 13th to have an "Engine Repair" with notes. I specifically noted to contact me. I stated I had a bad turbo - sounds like a bearing, checked anything that could be loose, etc. Sound's coming directly from the turbo and there may be some flutter on the deceleration, but it's hard to hear. I can send videos or bring it in for a 5 minute check, if you need to verify I'm not stupid. NO RESPONSE. Call them. NO ANSWER. NO CALL BACK. I think: "Eh. Maybe they're busy and have things under control. Boy was I wrong. I take my car in for the service - I asked them to also check out / replace a sway bar link or shock on the passenger side. I told the service adviser that although I wasn't in a hurry, I needed to have my kid to his game at 5:30, so please have it done before that. 3:45, I get a message "Parts won't be here until mid next week so we'll need to reschedule. I know, you wanted it to be done same day. The technicians said getting into that turbo will be a 2 day job or so prepare for that when you bring it back." So, I get hauled back, I'm given my car back, and I was told "The parts will be here before Wednesday. We will call you to have it scheduled that week. Thursday is when our best turbo tech is in, so we'll schedule it for Thursday and you can get it Friday evening." Needless to say, by Wednesday, I didn't receive a call. I called. "We'll check on the parts and call you back." Needless to say, NO CALL BACK. Thursday. Guess what. NO CALL BACK. It wasn't until I called Subaru of America on Friday that I received a call. First they tried to schedule me for "mid to late July" because it was a "5 hour job" (PS. I knew you were full of shit - 2 days to swap a bolt on.) I said I didn't need a rental for 5 hours, so I was scheduled for July 2nd, 3 weeks after my initial appointment to have it fixed. So now I'm sitting here with a bad turbo bearing, avoiding catastrophic engine failure, unable to go to my office, because these ass hats didn't even offer me a rental when they fucked up the first two times for this repair job. The trend keeps on going. *EDIT*: If you want to hear my previous experiences that turned me away from the dealership, except for this instance of desperation, feel free to message me. read more

Stay away from this service department!! I am from Ohio, and was in the area for business when my Legacy started to act funny and the CEL came on. They told me that I needed a new engine. I didn't believe them, so after paying $700 for them to replace the battery and look at it, I rented a u-haul and took it home. The dealer I took it to in Columbus figured out the problem in a day, and it was only a clogged catalytic converter. I would give them 0 stars if I could. read more

Dealing with them is very frustrating and not worth the hassle.We originally saw a car on their lot on a Sunday but when we inquired about it on Monday morning it was already sold. So we decided to look at other cars they had. We found one online but the salesman couldn't find it anywhere on any their lots. During out test drive of another car he even asked is to drive around a lot to look for the car. After hours he discovered that although it is listed online, the car was not actually at the dealership. That wasted 3 hours that evening. After many excuses and delays it arrived one week later but immediately had a recall. We were informed the part was available and it would be fixed, but again after many excuses they told us they had no idea when they would have the part. The had another car in a different color so we went to look at it. Our salesman was busy and handed it off too someone else. We went for a test drive, talked for a few minutes and decided to buy the car. He said the fiance person was very busy and we had to wait. We waited for over an hour and had to finally go find the salesman again 10 minutes before closing. He said she would free soon but when finally saw her for financing, she advised she was only informed we were waiting a few minutes ago! We were the for 3 hours! We walked out after that. very poor service Also after the first log delay we ask about splash guards/mud flaps being added to car for all the problem They advised the cost and wouldn't do that Very very poor service. Also I checked and the car with the recall is still online as available. read more

We have purchased our last two new cars from Budd Baer, and overall, we have been very happy. Ed has been great to work with, and we have actually brought our newer car in for scheduled service and state inspections since they have Saturday hours. Cindy is always very helpful when I need to schedule service appointments, and the GM Service Team has never disappointed me. If it weren't for a horrible experience with the collision center (see Budd Baer Collision Center for the other review), I would give them five stars... but they have a lot of room for improvement there, so overall they only get four stars from me. read more

Where do I start? I had recall work performed the previous Saturday, June 1st. I arrived at 7:30am to make sure my car was serviced right away--as they are open till noon on Saturdays. I go into the front desk to check in where I'm told, this will be simple and "you'll be in and out". I'm a patient person but this took AN HOUR AND A HALF, with no check in of the status of my vehicle. Around 10:30am, the service rep comes over and explains to me that "the part has to be ordered" and that I have to schedule another appointment. First off--they sent me a letter in the mail saying the parts were ready and to come and have it serviced. I'm not sure how many Vibes are in my area but this letter was received the same week I scheduled the appointment. Annoyed, I leave and have breakfast with my family, then upon returning home there is a voicemail on my phone from Budd Baer saying they DID install the recall kit. Wait--did I miss something here?? First, you heavily underestimate the time then tell me a part has to be ordered, then say it was already installed? HOW do you miscommunicate that?? I tried calling back (this was close to 11:30am) and with no success, voice mailboxes--open till noon? I don't think so. The following Saturday, June 8th--I scheduled my state inspection, because how horribly wrong could that go? How wrong I was. Similar setup time--8am. I even dropped my car off Friday evening so they could have access to it first thing in the morning. This particular Saturday, I had a planned party from 1:00PM-4:00PM with 50 guests. I figured, a state inspection could take no longer than an hour. At 9am I received a call saying that a front tire rod needed replaced, a realignment and 2 license plate bulbs to be replaced...after "said and done" it was going to cost $450. I had alignment done on my vehicle end of April at Monro, that is RIGHT down the street. If anything was wrong with that part, they would have found it. I went over to Budd Baer with my dad and we explained this to the service rep, and we said, ok, we're going to double check at Monro, since they did the alignment not too long ago. You could see the hesitation and unease wash over this service rep's face...."Oh.....ok.....uh, we'll have your car down in 10 minutes. We close at noon today. Your car passed emissions but we cannot issue a state inspection sticker until there is proof of repair on that part". 30 minutes go by and when I finally had my car keys handed to me, they made me pay for emissions AND state inspection (even though the sticker was not issued). We go down to Monro and the car is checked. The employee there comes out and looks at the invoice of my billing from Budd Baer--whoa!!!! X amount of dollars for this part??? Let's check out your car. They put it up in the air, he comes back--"Well, I don't know who looked at this but there is absolutely NOTHING wrong with your car. Nothing at all." Completely distraught, I explained that I needed proof of fix to get my state sticker. He gets on the phone to Budd Baer, took forever to get through--hitting voice mailboxes left and right, this was at 11:00am. 11 is NOT noon, so people are not answering the phone. After finally getting through, the Monro employee asks who inspected the vehicle and asked them to come down and SHOW him what is wrong with the part, because in fact, nothing really IS wrong with it. They refused to send any employee down. After they were called out on LYING, they still didn't take full responsibility of (nearly) ripping me off. I'm going to take this time to commend Monro on their FANTASTIC and HONEST service. If you live in Washington, PA, I HIGHLY RECOMMEND going to Monro. They are honest and wonderful people!!! He explained to us that if I DID need that part, not only would they repair it but they would HONOR the alignment, meaning after the part being replaced, I wouldn't have to pay for realignment (that is a special situation however, they were going to honor it because I recently had it done by them--nonetheless, very nice!). On top of Budd Baer trying to rip me off included the wanted charge of $22 for license plate bulbs. My dad and I went over to Wal*Mart and got BOTH of them for $4 and Monro installed them for me. Their mantra expands to all employees--don't lie & don't steal. Tom, the employee who works there mostly all of the time says, "If you don't need a part, I'm not going to sell it to you--if you need it I will." I don't live in the area anymore, I actually live in Pittsburgh, but finding a good mechanic or place to take your car can be an arduous task and finding someone you trust and who does good work is very hard to find. They, however, are most definitely worth the trip down and will take excellent care of you and your car!! On Wednesdays they have a "ladies day" where oil changes are only $17.99!! read more

Worst car shopping experience EVER! The sales person, Carlo acted as if we were bothering him. It was a very slow Friday late morning?? Not sure what we were taking him away from? Carlo was obviously bored with our presence, very short answers to our questions. However we were there and liked the vehicle so we went thru the painful experience of him giving us pricing!! Now I know why people dislike car salesmen! He was kind enough to show us no other options but msrp for pricing! Even went as far as bringing some bogus paper with the "invoice price" which was a whopping $90 different from the MSRP! When we asked a few questions about different options or incentives he put his feet up on his desk and started reading text messages that appeared on his phone! That's when we decided to leave. He took us on a test drive, never asked for a license, never asked for an owners card for our trade??? I know this is standard because we visited other dealerships. He obviously doesn't believe in follow up! Mr. Budd Baer hope you read this, we were happy to purchase a Buick from Cochran where we were treated like humans! Also stupid Carlo never asked...we were looking for 2 vehicles...We got them both there! read more

The salesman Rick Adams made the purchase of my truck a real good experiance. It was a pleasure working with him.

Was initially happy with a Subaru Legacy that my wife purchased, but have had nothing but bad luck with this dealership and the car since then. At two years old, the battery has failed, the electrical system needs repaired/possibly replaced (i.e., some switches have lost functionality), and the factory installed metal tire valve stem caps corroded to the tire. That last issue (we were told by the mechanics on the phone) happens pretty often, and they get a good bit of service work for their garage because of it. Despite knowing that people will have issues from it, they continue to sell cars with this 'feature'. We have since moved from the area and so were unable to take it to their garage. I called to let them know, and the dealer said (loudly in front of some other customers that he was 'assisting') that he would gladly reimburse us. Later, the craven sent us an email letting us know that he would not be able to, since "it happens pretty frequently." If anything, that should be reason TO reimburse us, and to NOT install them in the first place. We no longer live in the area, but we will be letting our friends and family know not to buy from this person. You can buy a Subaru anywhere, get one somewhere else - where the owner will back up their product. read more

Our experienced started out good, but then got bad quick and didn't get any better. Our salesman was really nice when we went up. We couldn't work out a deal. We decided to call them and try to get more on the trade, which they did so we drove up to do the deal. We are2 hours from the dealer, and 20 minutes away they call and say don't come up we don't have the title. So we go up and they are able to give us a dealer tag to drive on but this creates another trip having to come up and do paperwork and get some chrome put on. After we made that appointment we went up and they didn't even get the right parts, so we were unable to get all of the parts fixed so they tried to get us to come back up. The only person we ended up liking in this whole experience was rick in the service department. We caught our salesman in 5 lies. The big ones were oh no one has even touched it since you guys test drove it, but there were over 500 miles more put on it. The next lies were that we would get xm/onstar for 2years. Then he told us that they would transfer the plates and everything there, but turns out we still have to go to the dmv here. The last lie was that we drove the car and put about 1000 miles on for free. No the lady in the finance department said we can't do that and scratched his new miles off. We are happy with the deal of the automobile but the service up there is horrible. I also have to say they are no where near close to "the honest dealer" read more

went to buy a new subaru here. i had a trade in. they offered me 12000 on a vehicle that had a trade in value of 17900. the salesman said they are only paying auction prices. they want your vehicle for auction price but want you to buy at kbb or nada prices. would not recommend. read more

Went and bought a 2008 Grand Dodge Caravan. Told us it was given a clean bill of health. Their mechanics must be blind. On the way home it was raining, I was following my husband, he went to use the rear wiper and it fell down trying to wipe rain off the licence plate. Called them about it, they said they'd fix it. Second time we drove it, two days later, the back brakes were smoking and hot to the touch. We called them up and they said it is most likely a ROCK stuck some where. They said to bring it out, we told them there was no way it was safe to drive. They said they wouldn't cover the cost of a tow. Took it to our mechanic to check if it was safe to drive. He said it look like it had been standing in water; it was all crusted underneath. It needed both back calipers rebuild. It also needed new brake rotors and ceramics on all 4 tires! Needless to say we let our mechanic fix it. How could you trust someone when they missed so much in the first place? Emailed the company on Wednesday and have heard nothing back. Not even a gee we're sorry; but there isn't anything we can do, blow off email. An honorable company would admit their mistake and cover the cost. I would never trust Budd Baer ever again. Spread the word folks. The company is crap. read more