I really hate posting bad reviews and even gave it more than a week before I do it so that my…read morefeelings aren't taken away from my reviews. My friend wanted to spend her birthday at a bath house. We've tried Jeju and SpaLand before, but wanted to try something different. There were a total of 4 of us. Roman Holiday Sauna is in that Red Green Brazilian Steakhouse shopping center all the way to the right corner. When we got there, it was completely empty except for the people that was working there. They gave us 4 a quick tour and we started out on the lower floor where the saunas, lockers, and restaurant are. For those of you that have a hard time going up and down the stairs, their elevator is currently not working.
When we got there, guess what? There were no baths! We did read about this on the reviews, but when we called prior to our visit, they claimed that there were baths. Nope...it wasn't even built for a bath. We had all purchased the body polish and they said that we can just eat first, steam and then do the polish. They wanted us to wait an hour. We said okay.
Went to the "restaurant" and they claimed that their menu wasn't printed nor was the tv working where the menu was. So we had to try to figure out what their "handwriting" menu was. 2 out of us 4 ordered soup. Foods took awhile b/c it was just one lady cooking and it seems like they weren't really prepared....they literally said that they don't have 70% of the items from the "menu" because they haven't went grocery shopping (more like because they don't have enough customers). While waiting, they left the door open to the outside part behind us. Their employees kept on coming and going and the cigarette smell was getting stronger and stronger. I tried to go to the door to close it, but they kept it propped open and I can see where all the employees were back there smoking.
Foods arrived...it was good. Since it took them awhile to cook (more than 30 mins), the body polish ladies kept on coming to us asking if we're ready yet. We told them that we literally just got our foods, they told us to be here for at least an our, and we wanted all 4 of us to be polished at the same time. Before I proceed, we did asked the front desk lady if there's enough staff to do the massages and body polish at the same time...she kept on trying to convince us to get the $160 package. We said that we will only get it if we can go at the same time...she kept on saying yes.
Finished our foods, went to the polish area and they said to go wash our bodies first and go steam. We did all of that. OHHH! Before I forget, we all used the restrooms prior to this and the ladies that were working there did too. They were using it for awhile and when they came out of their stalls, not a single one of them WASHED THEIR HANDS!!! We're thinking to ourselves, these will be the same hands touching us, but we tried to think positively that at least they will wash it prior to polishing us.
Here's where it all went down...if you're still following along...after the steaming room and they called us all out that they're ready, they only prepared 3 out of the 4 beds...we're like okayyyy. I told them that I'll just go lay on the infrared floor and wait, hence, the body polish is 90 minutes. It is what it is and we were all planning to be there all day anyways. After they rushed through one of my sisters, they told her to go ahead and go upstairs for her foot massage. She repeatedly told them that she's waiting for us. I'm still laying there on the darn hard floor rotating front and back waiting for them to call me. Next thing I heard was my sister coming back from the locker room asking them why did they started on someone else and not ME?!?! I lifted my head up and saw that they completely skipped me EVEN THOUGH I WAITED 90 MINUTES!!! What the F*CK?!?! One of the ladies there tried to lied to my sister and said that that lady was waiting for a long time already and was been there. Sis said, "No...there was nobody here before us. You knew my sister had been waiting, but you still proceeded to take someone else". They said they had a system going and my sister didn't understand. That's what got me riling up. The front desk lady (not sure if she's the mgr or what not) came downstairs and tried to talk too....the moment the staff said my sister didn't understand, I said, "forget it...I'm cancelling b/c I'm not waiting another 90 mins and you can just refund me". They tried to say, it'll be another 10 mins. Why? So that they can rush through my 2nd sister and friend?
Went upstairs and got my refund and the desk lady kept on apologizing that they're short staff and didn't know until "yesterday". I told her that was not the point. I didn't mind the wait b/c I was already waiting, but to have someone skip right in front of me after I PATIENTLY waited and then to try to gaslight my sister? Oh h*ll no!
*can't type anymore b/c Yelp have a min*