Usually eyeglass stores are like car dealers, where you have to fight them off with a stick - but the employees at this store didn't even greet us, let alone offer any kind of assistance as my sister & I walked around trying on frames. And the store was basically empty, so they were literally just standing in the middle staring at their phones. I asked one lady a question, and she did answer it. But that was that. Not even a follow-up "do you need anything else?" We left after maybe 15 minutes of looking around, and they didn't even say goodbye. Weird. ‍ read more

They fix your glasses with such precision. I wear religious head covering and the staff was very considerate and did a great job tightening them, free of charge. read more

The doctor was really personable and knowledgeable. We also appreciate the staff up front. Hardly any wait time, and everyone is so helpful and nice. Just a great experience from start to finish. Our insurance also covered a big chunk of the cost, so don't forget to check your insurance if you have. Otherwise, their prices are still very reasonable. read more

It was one of, if not, the best buying experiences in my life. My appointment was set for 11:45 AM. I had just set the appointment 30 minutes prior. I drove to the mall and walked into the store. They asked how I could be helped. I told them who I was. They escorted me to the exam room, and after the exam I chose my frames. I selected what I needed on it, paid for the exam, and paid for the frames. With my insurance I could not have asked for a better price. Out the door 35 minutes later, hassle-free & seamless. read more

For the first time in almost 4 years, I have the right prescription and glasses to see well. Dr. Wah at WP Tysons patiently spent 30+ minutes with me to determine exactly which lenses would work with each eye. read more

Not happy with how customer service lied to me on pending orders. I came into the store to check out frames and I wanted a quote on how much add-on's like transitions and ultra light would cost and the representative said the only way she can give me a quote that I can keep is to create an order that's pending, I'll receive an email where I can finished the ordering process and I won't be charged until I confirm the order on a link in the email. That's a lie, my credit card was fully charged for the order, the transaction was posted instead of in pending status. To be fair, customer service while selecting the glasses was good, the rep helped me pick out different sizes and gave good suggestions on what styles will better fit my face and nose shape. Maybe she didn't know that the order would be fully charged either, Warby Parker need to train employees better. I called the store and order was cancelled immediately, so that was good too. read more

One of the worst experiences ever. I made an appointment for eye exam and glasses and ask them if my insurance will cover and told me that everything will be covered (eye exam and part of frames). The night before call again to make sure and told me that don't it is covered everything. When I went to the store they told me that they don't accept my insurance for eye exam and frames only $100 (it was supposed to be $200), told them that i was informed that it is covered but the 2 employees there told me that nothing can be done , simply that it won't cover it. They made me lose my time and money and it was a horrible experience, first time in this store and definitely my last. Will never recommend this business to anyone because it is the worst!!! read more

I've always been apprehensive and self-conscious about the process of admitting that I might losing your vision-- one of the most intimate parts of one's experience. I am roughly 30 years old and I've never worn glasses before but, historically, everyone in my family has precipitously lost their sight starting at 30-- after not needing a glasses their entire lives. On top of all this my grandmother lost a grueling battle with glaucoma. So I walked into the store with a lot of anxiety to the fact that I saw ed out of place since I don't know what I'm looking for since I'm not part of the vision impaired club. But this fog of self-doubt and negativity virtually dissipated when I saw how artfully each and every pair of glasses were celebrated for their infectious attitude. When I walked in I was greeted by Anne and Jewels and Karen. She somehow through some sort of alchemy made me feel like the ONLY patron in the store as she allowed me to unload all my reservations and qualms about the process. Due to her thorough knowledge, vast well of personal, industry, and striking problem solving skills: she was able to allay virtually all of my qualms; I could now think clearer. I think what makes Anna effective is that she is very sympathetic and is a great listener. She is able to inhabit the mind of the customer. Similarly, Jewels seemed to have a sixth sense where right before I would gesture or telegraph to look for an employee for assistance: she would already seem to be organically reading and diagnosing the Genesis of symptoms of my frustration or disquiet. For example, the ladies were nice enough to crudely chronicle, catalog, and color contrast my selections on scratch paper: when I had (internally) lost the internal color scheme that was set in motion--- jeopardizing my progress, virtual showed up; and from helping another customer and. minutes recalibrate my color scheme and remind me not to violate the color choreography with random glasses. She refocused me on the the harmony that she and I had established. Karen, Anna, and Jewels provide the best customer service however experienced at least in all of 2023 and 2024! read more

Warby Parker Tysons Corner - Anne, Karen, and Jewels helping me! - Eyewear & Opticians Near Me - Mclean, Virginia

I needed new glasses so after hearing about their excellent customer service, I decided to give them a try. I used to walk by their boutiques and never really understood the "hype" and but now I do. When I went in I was immediately greeted, assisted and then left to peruse some frames, which I loved the fact that no one was following me around like a puppy, lol. It is a smaller place in terms of selection and at first, I didn't think there was much of one but there actually is. You have to keep in mind that they are only selling their wares, not like most stores that sell all sorts of different designers. I suppose this may turn some people away but you should really give them a try before you go anywhere else. The quality of the glasses is amazing. They take some insurances but make filing a claim very easy if they don't accept yours. All their policies are super customer friendly and they give back to society, which is a huge plus in my book. The selection is good, the pricing is competitive, even a bit less, and the service is stellar. The entire process from start to finish was seamless. My only suggestion would be to have more colored frame options, but for now, I am very happy with my new "eyes". read more

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I only popped in for a quick look around & ended up buying a pair of Readers. My Sales Associate (I lost the card with both his & the Dr's name) shared all the insight on WP & the hoopla that comes with it...I bought in. I was happy to use my Health Insurance Flex Card as it was a better paying route then using my insurance straight out. After selecting my glasses, getting my face measured, confirming my information, submitting payment all on the iPad, my glasses were ordered & on the way...5-7 business days via USPS. After ordering you'll get some informative emails & not badgered with usual numerous marketing emails. You can get your Warby Parker frames adjusted for free at any of their stores. Great part is that you can exchange or return your glasses without question or additional money (unless it's an upgrade) within 30 days & a your receipt. Extremely simple process & price in buying a new pair of glasses. read more

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Honestly this location was a bit frustrating. While they have two large walls of glasses to choose from, the staff were so busy that it became somewhat difficult to get assistance at times (end of the year rush). The lady who we helped us was knowledgeable and provided good feedback on how to select the correct frames. After selecting frames, it became more upsetting. We were told that it would be better to do the "fitting" there as she is a licensed (optometrist?). When doing the fitting, all she did was use an app on her phone, just like we could have done from the comfort of our home. This money/commission driven attitude was very upsetting to us and made us not want to return, unfortunately. read more

Great service and products. They're more than happy to help you every steps of the way to getting high quality eyewear.

Great company, horrible location. We spent an hour in Warby Parker and weren't ever greeted by any employees. After selecting my frames I approached the back counter and after 20 minutes of waiting was told to go stand in the middle of the store at one of the tables. We stood there and watched as employees helped others, put away glasses and even help customers who walked in after us. My husband then reapproached the back counter and spoke to a manager indicating that we were STILL waiting for assistance. Without going into specific detail, just know that MOST of the employees here behave like pubescent adolescents. We finally placed our order which took a total of four minutes because my prescription is already online from the past. Imagine that with only four minutes of time spent, a customer buys two frames. My advice to potential customers is to order from another storefront or online. Avoid Tysons location unless you like being unessecarily ignored or fighting for assistance. The customer service here is non existent. The current staff needs intense training on how to interact with customers. After contacting corporate to discuss my concerns, I do feel like our concerns were heard, but I will not be going to this location again. read more

Went on a weekday afternoon, when I walked in I was helped immediately, the woman gave me brief rundown and let me browse around for a bit. After a while a young guy came to help me narrow down my choices which I desperately needed because I'm pathetic at making decisions. This guy, wish I got his name, he was super helpful, fun, just made the experience f---ing great. By the time I had narrowed it down to 2 glasses, we asked opinions of a couple other employees too, which was exactly what I needed to make the final verdict. Everyone was so sweet and helpful. And I freaking LOVEEEE my glasses, they're exactly what I wanted, they're so cute. SO glad I went there, I don't think I would have selected the right pair on my own! Warby has WAY better selection + price than the eye doctor. read more

Staff seem knowledgeable, but aggressive competition amongst employees is awkward and distressing. The salesperson I selected upon entering the store was repeatedly interrupted (rudely) by another salesperson who kept directing me away from her. My original salesperson kept her cool, but quietly left the showroom after the fourth or fifth "diversion." I left the store. Not an employee-friendly environment. read more

Warby Parker's Customer Service Team is the best I have dealt with in my 64 years on the Planet! I was headed back to work in Saudi Arabia in 3 days when I discovered their website while looking for new glasses. I bought about 8 pm one night and told David I needed them in my hands in 2 days. They pulled off the impossible task of making the glasses and getting them to my house a day EARLY. I don't know what their Man Behind the Green Curtain does back there but their customer support and customer relationship management models should be Industry Best Practices if they are not already. My gracious thanks to David, Liz and Angelina for their innovative and aggressive approach to making this happen. All 3 should be retained, developed for higher rank, and promoted. Harvey Speer Great Falls VA read more

Very impressed with our experience over here! The person who helped us was very knowledgeable about glasses. She brought up great points about the need for the eyes to be centered in the glasses and how that can not be adjusted. I was surprised how helpful she was. I do not wear glasses but probably the best experience we have ever had choosing and purchasing glasses. She did not make up things like we can just adjust your glasses to fit your head, which may or may not help. The price for the glasses were amazing too! We could probably get another pair of glasses over here for the same price it cost for one pair at other stores. The representative was so nice and helpful when selecting frames. She chose great frames that fit my wife's face, and actually gave us her good honest opinions on ugly frames I was choosing! They also will adjust your glasses for free whenever you need, and if you are just not happy will take your glasses back after 30 days. The glasses came in the mail like 3 days after we got them. Warby Parker is legit awesome! Great policies and great service! Please do not change anything you are doing! read more

Warby Parker Tysons Corner - Nice glasses great service!! - Eyewear & Opticians Near Me - Mclean, Virginia

Easy to pick out glasses and the store was laid out nicely. Friendly staff and good prices.

I was helped by Mushtaque and he was very friendly when I could not decide my pair of glasses. I got two of them and they arrived on time. Quality of the glasses are really nice, and I have no problem to recommend Warby Parker Glasses in Tysons Corner. Thank you Mushtaquee for your service! read more

I came to this location today to get my lenses fixed since they were very crooked because my little brother stepped on them. I was helped by a great worker named Travis who not only fixed the glasses but made them wearable again. He had great customer service and managed to fix my glasses in less than 15 minutes. I would highly recommend this location! read more

When I needed to have my eyeglasses repaired quickly, I walked into Warby Parker and they immediately fix the problem. This is despite the fact that the glasses were from Costco, which was too far away to get them fixed in time for my flight. read more

Where was the customer service today? I came in browsing for a pair of frames and was looking around and although one of the employees did answer my question, it seemed that no one in the store bothered to speak to me or ask me if I needed any help. I guess I was just riding on my past experience's expectations coming in, because last time customer service was very attentive and friendly - I felt that I was a valued customer and any questions or concerns I had were quickly addressed by Warby Parker employees. However in the store today I just felt like I was invisible... I understand that there's only so many people on the floor helping guests but I would hope that the service improves so that if there are customers that have been perusing around for some time that they get some level of attention. I had a need to get new frames, but still not sure what kind of purchase to make at this point. read more

It's taken me months to write this review and I am not happy to do so but I think what I have to say is very important and could help someone in a similar situation avoid the hassle. Earlier this year I had purchased a pair of glasses from Warby Parker and had provided my prescription and PD. I have VERY high astigmatism, not low, not average, but high. And I wish right then and there they would have told me that they wouldn't be able to make my glasses... Anyways I get my first frames... Can't see a thing. Go in, wait hours, they think it's because I measured my PD online so we adjust the frames. I go home give my eyes a week to adjust like they asked, can't see a thing, everything is blurry and unfocused and my head hurts. I go back in, wait several hours, get remeasured with the binoculars, and they send my frames back to get adjusted. I recieve them a few weeks later... Still nothing. I go back AGAIN and they think I need a frame with bigger lenses because of my prescription, we exchange frames, I wait for my new pair again and NOTHING. I still can't see properly. At this point I just was a refund. I've spent too long in the store going back and forth and I just want to go to a regular eye doctor. But now the refund date has passed and they can't do a return. Someone was nice enough to try processing it anyways, and she said I'll get a check in the mail of $130 so I gave her my glasses and went home. I waited several weeks and got no check. I went back in AGAIN and they said a check wouldn't have been issued, it would have gone back to my card. It did not. Also at this point they can't even find any records of my original purchase. In the end I ended up with NO GLASSES and I'm $130 less AND I've wasted countless hours in this store. Warby Parker doesn't make you consult with a real eye doctor first, the employees running the store are just opticians and barely qualified to probably know that a high astigmatism prescription is usually made in a special lab, one that they clearly must not have. I've been wearing glasses for about 18 years and I've NEVER had a new pair that I put on and immediately knew it's all wrong. I've never had to send a pair back. And it really sucks that I have to share this review because my husband always gets his glasses from Warby and loves it, but personally I had such an awful experience that I would never consider trying them again. Moral of the story? If you know you have a specialty prescription, save yourself the time, money, and hassle and just go to a regular eye glasses store. I wish someone had told me this. read more

I have been a Warby Parker fan for years, but I recently starting coming into this location so I could try on glasses in person instead of doing the at home boxes, which limits me to 5 frame try ons at a time. I found the staff in this location very helpful. I seriously have about 20 pairs of glasses from this company through the years, and rarely have an issue, but I had a very helpful associate recently completely resolve my issue, going above and beyond. This company has great customer service on top of high quality frames, and as someone with terrible eyes who used to spend a fortune on 1 pair of glasses before, I am so glad this company came along. I'm glad this location exists, too! read more

I stopped by on a Wednesday evening with the intention of trying on some sunglasses frames that I'd seen on the Warby Parker website. I had previously bought regular glasses from Warby Parker using the try-at-home option, but that wasn't available for a lot of the sunglasses frames I was interested in. The store is small but there are tons and tons of frames displayed that you can browse. I was immediately helped by a woman named Farrah, who helped me find and fit the frames I was interested in. I originally hadn't planned on outright buying the glasses that evening because I didn't have an updated prescription with me, but Farrah said she could get me fitted and put in an order on my behalf on the store tablet, and they wouldn't start work on it until I submitted my prescription online later. I decided I'd go ahead and do that. Farrah then did a lot of measuring, including using a machine that you hold up to your face, so I was pretty comfortable that the frames would fit when I got them. I would however recommend that you do some pretty thorough research on the site before going into the store to get fitted. For example, Farrah recommended that I get polarized lenses because my prescription is strong. I had previously gone through putting items in my cart on the Warby Parker website and had seen that upgrading to polarized was expensive (over $100), so I was prepared for that, but I think if I hadn't known that beforehand, the casual way Farrah recommended the polarized wouldn't have given me pause and I would've been blindsided by the price. I got an email confirmation when the order was put in, and later I was able to submit my prescription online. My sunglasses arrived about a week after that, and they fit really well. I was glad I got them fitted in-person, since these were wide-fit and not really designed for a low nose bridge (which I have) so I highly doubt I could've gotten them to fit without going in. read more

Well kids this store is cool and the designs are cool and made of .99 quality plastic like all other optical places. The trouble started when I received my glasses and had to go all the way back to Tyson's for a fitting and the fitting was terrible. The lady didn't know squat. Made two more trips and finally called Warby and they say "go anywhere for an adjustment and we will pay". Clearly this happens regularly. This simply isn't worth the hassle. The value is not there but the styles are nice. I'd rather work with real professionals than rely on millennial models teetering around like they work at the gap. read more

I've wanted to try the at-home try on thing that Warby Parker has on their website for such a long time now, but never pulled the trigger. Cut to last night - I had an event at a restaurant nearby and surprisingly saw the Warby Parker store inside Tyson's Corner Mall. It was conveniently close to my event so I stopped in beforehand and made a note to come back in after. And I am so glad that I did. David helped me out tremendously from beginning to end and even walked around with the most patience while I tried on about 97 pairs. He helped me settle on a pair that I am SO excited to get and the entire process (after my lengthy decision-making) took all of 10 minutes for them to measure things, get my Rx submitted, my shipping information, etc. You have the option of picking up in store or shipping to your home - all for free and within 7-10 bus. days. You also have 30 days after you get the finished product to either exchange or return for a refund. Yes - all of the things I like to hear. Love this store - clean and bright with nice, trendy and AFFORDABLE eye and sunglasses. The easiest and kind of the most fun time I've ever had picking out eyeglasses. Thanks David! And thanks Mr/Mrs. Parker. read more

I purchased a Hawthorne frame from Warby Parker in September 2021. The leg paint started pilling off only two months after the purchase. In March 2022, the paint on the front of the frame also started pilling off. I contacted customer service and received a new one in May. But the paint of the second frame started pilling off in two months again. I requested an exchange but was denied. The quality of the frame is really bad. I regret paying $176 for this crappy product. Don't buy from this brand. read more

The minute I walked in, I was greeted by Travis, who immediately took in what I needed and got the ball rolling. I needed my glasses adjusted and a repair done on my prescription sunshades. Travis took care of the adjustment and handed my shades to Thomas. Both men were meticulous, courteous and professional. They knew what they were doing and got the job done. Will definitely come back and highly recommend their services! Paree read more

Don't buy glasses at Warby Parker unless you have plain-vanilla eyes and are not very myopic. The frames are good looking and it is nice to see how they look IRL. But if you are hoping for expert guidance, you won't get it at the store unless you push for it. The salespeople (not staff) are decorative post-teens, who are poorly trained or not trained at all. I have been sold glasses that were the wrong prescription and had to be remade, because the staff wrote things down wrong. There may be one or two people in each store who actually have optical training -- seek them out if you want good service. If you need high-index lenses, Warby Parker may not save you any money. You may pay just as much as if you went to a real optician. Warby Parker also makes it impossible for you to directly contact any of their physical stores, for instance the store where you got your glasses. The only customer service is through a call center. The call center people are nice enough, but simple questions that would take 30 seconds to resolve by phone end up in an endless email chain. read more

This place is hands down my favorite eye glass store!! I already want to buy another pair. So many too choose from! The staff were very friendly, helpful, and welcomed us to the store. Ordered my glasses and a week & a half they came thru!! Andreas helped me out once I figured the glasses I wanted. He took measurements on my face and my eye glasses were a perfect fit! Didn't even have my prescription with me so they called my clinic and saved me so much of the hassle to go back too the store!! Definitely recommend this place if y'all need a new pair of glasses!! read more

Warby Parker Tysons Corner - Eyewear & Opticians Near Me - Mclean, Virginia

This location definitely has the least friendly staff of all the DC area locations I've been to (Shaw and Georgetown). The staff generally seem more interested in their own personal conversation than talking to customers. When I purchased a pair, rather than asking me verbally to hold the pupillary measurement device (or whatever it was - who knows? she didn't bother to tell me), she reached over and grabbed my hand and put it near the device. That was pretty damn rude. When she pulled up my account, even though my name was displayed, she called me the wrong name - again, just sloppy service. You should also know they do *not* offer eye exams at this Tyson's location, as they do in other retail locations. When I receive my glasses, I'm definitely going to the store in Shaw to have them adjusted rather than come back here. (You can also have the eye exam done at Shaw.) If it weren't for the nice eyeglass selection, this would be getting one star. But hey, at the end of the day I like their selection of frames, and as prescription glasses go, they're inexpensive. So +1 for the frame selection. read more

This was a great way to pick out frames, and a lot easier, I think, than going through the online process. This location is in the mall, on the second floor. It's set up kind of like an Apple Store - very modern. There are tons of frames lining each wall, as well as plenty of mirrors. All of the frames are either $95 or $145, which really is a bargain when you realize that your rx is included! For most of us, you'll need to pay an extra $30 to have the slimmer lens profile. Most of the frames are plastic, though a few are metal. They have tons of options, though they generally fall on the "modern" or hipster side. When you pick out what you want, they measure the distance between your pupils, take down your rx information (note: they don't offer eye exams), and your glasses are shipped for free, either to the store or your house. They check you out on an iPad and swipe your card. For the price, these guys just can't be beat. My eye doctor offers frames, with a "discount" from my vision insurance. All in, their frames and lenses were quoted at $287, with that "discount." By comparison, anyone could get the same product at half price at Warby Parker. What's not to like? read more

Update: Turns out the quality is fine. The issue is that if you opt to have them shipped to you, they come with no standard adjustments and adjustments are definitely required to enjoy your glasses. read more

The staff is nice and friendly, but if you have a problem with quality of glasses they can do absolutely nothing to help or address your concerns. I have bought glasses there for three years, appx. $1,000 spent. Each year they had to be replaced, because lens gets scratches just from cleaning with the cloth they provide. I showed them how it wears and they have no answer. I will be purchasing new glasses where I used to go. Never were any problems with lenses, just costs me $75 more. I replace them every 3 years, so cheaper than Warby Parker. Bye, Bye Warby Parker read more

Could not have asked for a better experience. Came into the store on a Sunday afternoon. All of the frames were organized and on the correct spot, unlike the Georgetown location which is a total cluster! There were enough people working that they weren't on top of you so you could take your time and try the frames on but were available if you had questions. When I finally picked frames out I didn't have to wait at all to finalize the purchase. The employee who helped me was very knowledgeable and efficient. It was nice to be able to do everything via the iPads. She made sure I triple checked my details before finalizing the transaction. Smooth process! I would come to this location over Georgetown any day. Very clean and organized and helpful staff ! read more

I always have great service here! Choosing glasses can be stressful, but the people working there are always very kind and helpful. Most recently, I went in to get new glasses and have a broken pair (my favorite) looked at. They'd been broken for several months and I hadn't been able to fix them myself, despite multiple attempts. An optician fixed them for me within a few minutes! read more

Reinas has provided me and my family with the best customer service ever! We have been customers of another company located in Tyson's corner but decided to try Warby Parker, and because of the great service, attention to details and most importantly the attentiveness of Reinas we will continue to buy only Warby Parker brand ( I got over 6 pairs so far). Reinas has always made our experiences memorable, she is a great brand ambassador. Thank you. read more

Ask for Renas she was so helpful! She helped me set up an appointment with an eye doctor and showed me some really great choices for Frames

I had a great experience! Staff was friendly at the mall location, gave me opinions but not in a pushy way, and were always close by. I didn't feel pressured, found a rear pair, and checkout was quick and painless. The real testament to their customer service was when my original pair was "delivered" but never came. I waited two days, checked everywhere, but think the pair must have been stolen :( After sending proof and asking for help, they expedited a new pair to me. Talk about customer service!! I will be back for my next pair! :) thanks Warby Parker! read more