Great product and customer service at this location! After using my insurance for bifocals, I needed a pair of reading glasses I could afford w/o insurance. WP took my existing prescription w/o the cost of another eye exam with them, there's a wide range of stylish reasonably priced frames, and the glasses were packaged safely in a hard-sided case and shipped direct to me in about 2 wks. Once received, I got a follow-up text letting me know I could come in for any adjustments. Parking is metered on the street but there is also a large free public parking lot across the street. I highly recommend them. read more

Warby Parker Studio City - Glasses, hard-sided case, box for the case with a lens cloth - Eyewear & Opticians Near Me - Studio City, California

I haven't been wearing glasses for that long, so I was already nervous about ordering them. Then, when you have something delivered to a garage instead of a door and the delivery company is horrible, this is what happens. They refuse to send the package to the store, even though I specifically told them not to keep attempting delivery. Now they're going to keep trying, and eventually it will be returned to the sender. Then I'll have to wait another 14 days to get my glasses. It's incredibly frustrating. Definitely the first and last time I'll order from them. read more

Warby Parker Studio City - destroyed glasses - Eyewear & Opticians Near Me - Studio City, California

Very good prices for frames ranging from $95-$195. They were busy but provided great service once someone was available. Caleb was helpful, friendly, and informative. He wrote down the details of my quote. They can ship your order directly to you at no charge or to another Warby location. Good selection, but unfortunately not many frames I liked for my wide face and lower nose bridge. Still undecided about getting eyeglasses here but appreciate a good shopping experience. read more

The Warby Parker store in Studio City is the perfect sized store. It's clean and feels comfortable. There are plenty of paid metered street parking on Ventura Blvd. However, I just parked behind Starbucks where there were a couple spaces available. The customer service here is remarkable. The staff is all friendly and welcoming. I was greeted and asked if I needed assistance. I found what I wanted and was processed and the transaction was completed in a timely manner. I think regular eyeglasses with prescription is kind of a steal, but prescription sunglasses are kind of a scam, in my opinion. I bought with my heart and not my wallet this time. There was an irate w**te lady that complained and got the red carpet rolled out for her, which is so typical to cater to Karens. Nothing for a regular client or consumer, which is so sad. Let me stomp my feet, yell, and berate your staff and I'll get treated with extra grace and privilege. If you happen to be a Karen, Warby Parker welcomes you with open arms. LOL. read more

This is a review both for this location as well as my recent experience w/ WP the business. I came in about 3 times before picking the frame I wanted since I normally keep the same frame for years so I wanted to be sure I was a fan. I was advertised that it would cost $100 with my insurance for the frame + lens I needed (high index refractive since I have a high prescription). To start off; this was more than $100, it was nearly double and I was already annoyed by this point but just tried to push through and focus on my new glasses. I was told it would take up to 2 weeks to receive my new pair which is why I purposefully ordered them prior to leaving on vacation so by the time I would return, I would have just a few days left of waiting. I ordered a pair on Oct 8th and did not receive my glasses until nearly a month later on late November 6th. I received no communication about this delay until I called W{ to check in on what exactly was going on with my glasses. This was when I learned that they had finished making my pair sometime around the late Oct 20s and made them defective, requiring them to be sent to another facility and be remade. I honestly think this speaks to the quality of glasses that WP is selling if this is the case with glasses they are producing. This was my second pair from WP and it will be my last. Sad to see that this company has gone downhill from when I last ordered from here pre-COVID. read more

Beautiful shop with some great glasses. The staff was very attentive and helped me find my prescription sunglasses quick. I've been a warby parker customer for many years now, and love many of their frames (super stylish and still affordable). This shop is the nearest to my apartment, and right nearby salt and straw and the main drag on Ventura, which makes it easy to make a day of it when you want to. I'll be back! read more

I came here last Wednesday & was super upset that my glasses broke from LensCrafters. I came here as a recommendation from a friend & was greeted by an employee named Jahmal. He saw i was upset & frustrated as I can barely see without my glasses. Immediately he sympathized & helped me out with getting me started on the process to get new glasses. I appreciate his help & as for my first time coming here it definitely left a positive impression. Thank you read more

Warby Parker Studio City - Eyewear & Opticians Near Me - Studio City, California

The gentleman who helped me out yesterday, Jahmel (I believe) was absolutely amazing. He was so understanding and incredibly helpful. I came in for an adjustment on glasses I received from an online order and he made sure that I was 100% satisfied before I left. He never once made me feel like I was being picky about it or a burden. The guest service he gave is unmatched and I told all my glasses wearing friends about him and Warby Parkers incredible service. read more

Been in here several times as I have 3+ pair of glasses from them. Anytime I come here, the service is fantastic. There has been one time where I've walked in and nobody greeted me, but it was a rare occurrence. Will always come back as Warby Parker eye glasses are the best and look great too. read more

Glasses were lost and replacement order still missing with no updates. It is very hard to get information out of Warby Parker. Definitely will not recommend for someone who relies in their glasses and never oder from them again! Zero stars! read more

I went there looking for a specific frame that I saw somebody wearing. They quoted me $145 but to my surprise when I left and I looked at receipt, I could see I was charged $175. I don't know if this is because I chose not to get my prescription but definitely shady. I called customer service and they refunded me the $30 shady shady shady. read more

I had an appointment with this company on Saturday at 9:45am. Got there around 9:30 and it was closed. So I waited until 9:40 to walk back to the door and they are still closed. The door said store is open from 10 to 7, so I'm confused on why would they give me an appointment at 9:45. So I waited until 9:45 I went back to the door. The girls in the store saw me...now this is for the second time at 9:45. Still nothing. No one came to the door to open or to greet me. So I waited until 10:00. The girl finally came to the door at 10:00 and she still refuse to let me in. I told her I had an appointment at 9:45 but you guys were closed. She said oh yeah well you missed your appointment...so I would have to reschedule. I'm like no I didn't. I was here. You saw me at the door both times. She said oh well I thought you were a customer. I'm like exactly...I'm a customer waiting for my 9:45 appointment. (I knew I was going to have issues when they texted me about Allen's 10:05 appointment the day before.) So I said...If your store doesn't open until 10:00am why would you schedule me and see me come to the door twice if you knew you scheduled appointments before you actually open up your store. So now I'm extremely upset...so I asked to speak to her manager she tells me she's the supervisor. At this point the other employee walks over to de-escalate the problem. I told her if you guys know you don't open until 10:00am, then why would you schedule an appointment before that time and why wouldn't you let the customer know that if they have an early appointment, just wait at the door until someone opens it? She agreed and said it's a situation and problem that the store needs to work on. She was really nice because she knew I was really upset. The supervisor however needs to find a new job because handling situations and people skills are not her forte. They lost a sale and a good customer. I will never forget how that supervisor made me feel. So I took my business to Lens Crafters and they made a $900 sale. I will be calling corporate to make a complaint about the supervisor. Her nonchalant attitude was not acceptable. read more

I was helped by my dr. Nareh she was very nice and I felt very comfortable. She went in depth with my eye exam took her time asked if I had any questions along the way, and her assistant was also very nice the team if I am forgetting anyone was super awesome and I will definitely be back here for my eye exams read more

Warby Parker Studio City - they also gave me a free bag! - Eyewear & Opticians Near Me - Studio City, California

I had a phenomenal experience with Warby Parker and highly recommend them to anyone in need of an eye exam or new glasses. I came in with broken glasses, and an employee kindly took my lenses and placed them into donated frames, saving me the embarrassment of wearing glasses held together with duct tape. I also received my new glasses in less than four days after ordering. I was very impressed with the service and would definitely recommend Warby Parker! read more

Absolutely horrible customer service. I wish I had never gave them my money. Avoid at all costs. They have developed a system to get your money by saying anything you want to hear but then not responding to your concerns in any effective manner. Glasses did not come in time. Agent upsold me to make money. Made a false promise about when I would get glasses. Took my money of course. Now there's no way to call the store and national line says too bad and disconnects customers. *** 03/23/25 If you see this review and think that the business tried to make things better, you'd be wrong. They do not have phones in their locations. The phone numbers with local area codes direct you to a national center that has no way of connecting you to the salesperson who misrepresented their products. And if they were so interested in helping me after reading the original review, then why not use my phone number, email, or address to communicate with me since so have ordered from the multiple times before? read more

Not helpful & the manager didn't care to help his associate. I was the only customer. Go to silverlake or pasadena, avoid this location. read more

This review is based on getting contacts for my daughter. I took her into the opthamologist, who said she had a very complicated perscription, and contacts would take 3 weeks to get the perscription. Turns out, it would have taken SIX weeks. No communication by the store, and I never received the perscription until I complained to corporate and asked for a refund. They refused to refund me until I escalated the situation. If you have a "basic" perscription they are fine for glasses, but anything beyond a -2, go elsewhere. read more

I can't say enough good things about my experience with Dr. Nareh Keshishyan. She fit me in for a last-minute appointment, and I immediately felt I was in caring and capable hands. During the exam, she noticed something concerning and didn't hesitate to act--she insisted I stay and fit me in around other patients so she could dilate my eyes and continue a more thorough exam. What stood out most was how seriously she took my case. She stayed after hours, personally calling multiple retinal specialists until she secured an appointment for me in the evening because my case had become emergent. I am incredibly grateful for her dedication, professionalism, and genuine concern, and would recommend her to anyone without hesitation. read more

What a miserable experience.! Wish I could give them negative stars. I ordered glasses from this location on July 27, 2025. Finally, on August 13, 2025, I receive a notification that my glasses had arrived and were delivered to my mailbox. I wait a day, and still no glasses. Then I find out they had the glasses delivered to an address that I have never been associated with, about 15 miles from my residence. I call Warby Parker and they want me to wait at least 12 days to get glasses delivered to my correct address, when I have already waited 16 days. They outright refused to overnight the glasses to me. Now I have to wait for a refund. I will never do business with Warby Parker again. They don't know what they are doing. read more

Warby Parker as a whole is great -- I've been a diehard customer ever since I started wearing glasses. I mean, who doesn't love amazing/kind customer service and a wide array of frames/lenses at an insanely cheap price for what they are? However, this review is primarily aimed at Chad, who adjusted my Warby Parker frames that kept creaking. Other Warby Parker stores did their best to reduce the creaking and made substantial improvements, but Chad made my glasses nearly silent without any added tools -- strictly by hand in barely any time at all. These guys truly employ the best! read more

To be honest, I wasn't going to come in at first due to the negative reviews. I went to another store down the street before. However, their doctor wasn't going to be available until a few days later and I needed to get prescription glasses asap. So I took my chances, walked in and asked if they accepted walk-ins for exams. Lucky me, the doctor was available to see me right away. The exam was quick and easy. I found Dr. Cohen to be very pleasant and understanding of my situation. Knowing that I needed the glasses asap, she said they could have them expedited or I could take the prescription and go somewhere else. I browsed the store and found a lot of styles I liked. Hugo, the general manager, was extremely helpful and recommended a pair I would not have thought to try on myself. I ended up liking those the most and going with 'em! Now, having gone to some great private practice optometrists in the past, I found this experience to be very positive and a lot more affordable (especially because I don't have vision insurance). Thank you, Dr. Cohen and Hugo! I'm looking forward to receiving my new Keiko glasses in the mail in a few days 8) *UPDATE* Pleased to report that I received my new Keikos within 3 days. Much faster than expected! I've also already received so many compliments! And my bestie even said they look better than the pair of Oliver Peoples that I lost. Very happy overall! read more

I visited this location during the past week and received excellent help from Dahlia, an optician there. She was knowledgeable and very helpful while I was choosing my new glasses with Progressive lens. She suggested I buy a second pair of glasses which was quite a savings with the promotion that they have going on now. I have been at that location before and the staff was always helpful and personable but this time I had the most through service so far. Thank you! read more

I have had my last several pairs of glasses made by LensCrafters. I just always assumed that there was something wrong with me. Then, a Warby Parker store opened near me. I took my prescription... from LensCrafters, BTW... to Warby Parker,, and in less than 15 minutes, they had processed my order and made me feel very welcome. My glasses arrived within seven days. I must tell you, that I have a very complicated prescription, and they got it completely right, which LensCrafters never did. I am very very very happy with Warby Parker, and will be using them in the future, including their optometrist. read more

As we enter Q4 of the year it's the perfect time for a WP shoutout! This is my home store but I order everything online or through their app. If I have remaining HSA funds at the end of the year I'll usually buy another pair of glasses and I like to stop in here to try everything on in person and see how they look on, with hair up, hair down, in a hat, etc. I know some people love the look of glasses for fashion, or even blue light lenses but my needs are a wee bit different. I mainly wear contacts but I'm basically legally blind with a very high rx so I'm a rare one who actually wears glasses nowadays because I actually need them, and not just for fashion. I always op for the add on with my lenses since they are generally pretty thick due to my script. I go single vision, classic but add on the option for the thinner lenses since I'm a -7.50. Warby Parker has had the cutest frames for a long time, always coming out with something new and different and while I primarily wear my contact lenses and probably don't need FIVE pairs of different frames ;) I can't keep myself from purchasing new pairs. I own the Laurel in Tea Rose fade, the Tansley's in tortoise shell, the Faye's in layered Rose Quartz and TWO pairs of the Alston's because they are so adorable, one in Champagne and the other which was significantly more in cost, the Poblano due to the gold accents but made in Italy so totally worth it. All of my pairs have held up year in and year out. I absolutely love this company! They make ordering glasses a seamless process that I can do on a whim in about 2minutes or less if I'm clicking quick enough. I still visit my regular optometrist annually for contacts but always get my glasses Rx to keep on file with WP. If you have VSP you can also submit for reimbursement if you order from here, I've used my benefit in that way before but really VSP is just better for my contact lenses at this point. When I wander in to try on new frames I've seen online or just want to check out what's new in stock, service is always friendly! I'd highly recommend Warby Parker. read more

I walked into Warby Parker today looking for new sunglass frames and I was helped by Maddy. She was extremely helpful and she even offered to clean my current prescription glasses. She noticed how scratched they were and I told her I recently got them but I dropped them and they got pretty scratched. She asked if it had been over six months since I last purchased them and I told her I wasn't sure she went online and checked for me and it turned out it hadn't been 6 months. I had no idea there was a warranty, I got my frames replaced and that made me so happy. So grateful to be a long time customer of such a great establishment, also very excited to get my new sunglasses. Thanks Maddy & Warby Parker read more

I've exclusively worn Warby glasses for many years and always been happy with the level of service, reasonable pricing, selection of styles, quality of the lenses - - and the one-for-one donation policy. But when I walked into this store on Saturday, I was in need of an extreme adjustment on frames that took a beating when I tripped in a parking lot and the frame/bow corner prevented my head from slamming even harder onto the concrete. Neither of us came away unscathed. The frames were scratched, the bow was sprung out at a 45 degree angle - and I required stitches. Somehow the lenses were intact and when Emily declared the frames to be beyond repair, she located another pair, popped the lenses in, adjusted to fit - and sent me on my way...at no cost! Service and value above and beyond! I'm a fan for life! Emily, you did WP proud on this occasion! Thank you so much! read more

I have always purchased my glasses from WP so I went to this location to buy a new pair. I walked in and felt so unwelcome. The employees just stared at me and the entire time I was there no one asked me if I needed help. Terrible customer service and attitude. read more

7/2/21 I'm back again and love this location in Studio City! Wonderful service, the arm broke off my glasses and Jory fixed it for me and cleaned both pairs. He's AWESOME!! read more

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Half decent value for half decent specs Consumer grade quality cheap glasses But service was great V helpful and specs arrived in a timely fashion read more

My favorite eyeglasses store. I have bought directly from this location as well as online and am always satisfied and they make sure of it! This location also has a great eye doctor to stay current with my prescription needs. The selection is so vast that it is very hard to choose sometimes. Parking in this area is a bit dramatic but well worth the visit. read more

I've heard about Warby Parker from several friends who loved their glasses for years and finally pulled the trigger. I couldn't be more happy that I did. What an amazingly seamless way to get glasses. The selection, quality and service is excellent at at an affordable price point to boot. I've long since tired of spending $$$$ for a pair of glasses. I was able to order a great pair online and brought them to the store to make adjustments. They were so great to even make some adjustments to other pairs that were not Warby Parker specs. Excellent service! I will be purchasing more pairs to add to my growing collection. read more

I am shopping area for prescription sunglasses so I decided to give Warby Parker in Studio City a try. My first time in one of their store, I have heard and read good things and wanted to see if they have good deals as they are known for. Customer service was very good, I was welcomed in and helped right away. The place is clean, not too big, their decor - well, not my things, books are meant for decorating, I am a book worm so.... Covid protocol in place, hand sanitizer everywhere. Every pair you try, you place on a tray for them to clean afterwards. And boy did I try, but their style doesn't go well with my face, so it was a no in terms of choices. Prices $95 and up! Not for me, my style, but I would be open for another visit at some point since customer service was decent. read more

Had a great experience at this location today. Really great selection of frames, clean store, and friendly staff. Elizabeth was kind, helpful, and had great taste helping me find some frames. I ended up with 3 and was checked out easily and quickly. Very grateful they take FSA but the parking sucked. Meter parking along Ventura Blvd and some meters were broken which made things a little more difficult. Totally with it though and i love their warranty! I will definitely be back since I got 3 stylish pairs at a great price! I definitely recommend this spot and you can go eat after since there are so many great spots! read more

This place is great. All the employees are very attentive. Another location messed up my glasses when they tightened them and this location figured out the problem so quickly and got it resolved. Thanks so much! read more

I've gotten my last two pairs of glasses here and I've been content with the design and quality. They're not the best frames, but you get what you pay for. As far as this specific location goes, I kinda dread walking in because as soon as you enter, about five different employees all stop and stare at you. It's especially awkward when they don't greet you, they just look at you until you decide which one you'll approach. Management--please strategize on how to provide your customer service. You can have one person designated to greet people at the door, who knows. Just stop making people feel so awkward. read more

Very helpful staff. I was dreading having to try on glasses but the employees made the process quick and easy.

These folks were super solid. I only had to go in for an adjustment on glasses I bought years ago and they were very happy to do it and on top of that while the guy was working on them I liked the look of their smaller case and he gave it to me for free with a wipe. So nice. read more

The visually impaired portion of my family is all in with Warby Parker. There's eclectic colors and designs, 1 year free lens replacement, plus the in store customer service is top notch. Shout out to GARY-what a wonderful human being (with a voice on the same level as Morgan Freeman's!). There was a lengthy issue processing my mom's order from weeks prior and he went above and beyond to close it out. When he had to put me on hold he checked in frequently so I wouldn't feel forgotten. When he knew the length of time would make elevator music live in my head for days, he let me know he'd follow up via email in 15 minutes-and true to his word he did. I hope to forever get Gary and Gary-esque people every time. read more

I brought in some frames I purchased back in 2019 and they were able to replace the lenses with a new Rx at a reasonable price. Also, their customer service was excellent; I dealt with Elizabeth and Sergio who were both knowledgeable and professional. read more

Finally decided to try Warby Parkers instead of my regular optometrist's store where I always have a tough time finding something fresh and flattering. Well, my biggest problem at WP was deciding between so many options! Can't beat the price so I bought cute blue frames and had my optometrist fill the prescription as it was covered by insurance. Little did I know that WP could have done that for me and it would have come with extra coverage like no-charges for adjustments or remakes for 30 days, even if they're broken! Coulda shoulda woulda because li and behold, my new glasses were crushed on a hay wagon ride and I had to start from scratch. Which I did...with a second WP pair that I had the Studio City store fill the prescription for this time! read more