Just got off the phone with "Jim" asking about high-end Madone or equivalent. He's was incredibly rude when I asked him specific questions about stiffness of the frame compared to other bikes. I would recommend anyone looking for a Trek go ANYWHERE but here. Thanks Jim. Great customer service and a lost sales opportunity. read more

I've purchased bicycles from three shops in the bay area in the last 5 years and Walt's was definitely the worst. The staff was young and inexperienced. The mountain bike that I purchased was setup unsafely. Disc brakes were not aligned and I didn't realize it until I was trying to navigate a steep downhill section and was unable to slow myself down. The brakes just squealed as I pulled the lever so hard it felt like I was going to snap the cable off. I readjusted the brakes myself and they work fine now but I wouldn't trust this shop with adjusting your bike. read more

Love this bike store. The salesman's name was Mark and he was so nice, I didn't want to go to look at bikes without the ol' boyfriend because I really don't like pushy salesmen. He was super nice, very helpful, and let me test drive lots of bikes. They had a lot of Trek bikes, which was what I was looking for, I've had a women's Trek 820 since I turned 12. Great bike, only reason we needed a new one was because I'm kinda tall and needed a little bit bigger frame. My boyfriend bought me a Trek 3500 with disc brakes..for 439$ a lot of their bikes were priced some under the MSRP. Anyways, love this bike store. Highly recommend if you're looking for a relaxed environment, with non-pushy sales people. And great prices. read more

I bought a Trek bike earlier this year. The salesman was friendly and he didn't push me to buy a certain bike. He explained the different types and speeds. He was very knowledgable. The prices were right for my budget. A great bike shop. read more

I bought my road bike at Walt's last December and have loved every second I've commuted to/from work on it. Jim Junior did an incredible job understanding my need and prescribing a bike that would suit my circumstances. Living in the area, I've learned to take my bike into Walt's when I have questions or situations where I would like an expert's opinion (type of headlights, getting hit by a car, how to properly dissemble certain parts, etc.). This is where Walt's 5-star rating is earned--the level of service is unmatched in any field I've been a consumer. I love learning from the staff (and Jim Junior, who treats me like a good friend) how to enjoy and maintain my bike as best as possible. Thank you, Walt's! I am a proud customer and will continue referring patrons to your shop. read more

My experience with them can be summed up to, "they be good but they don't be cheap". To be fair, they told me what I might be paying up front. My only issue was that the amount was really high for the service that they were offering. I went for it anyway and I'm very satisfied with the service. I wish bike repair was cheaper. read more

I've visited Walt's several times now as I am feeding my cycling habit. Every trip is met by their extremely helpful staff. Most recently, there was a snafu with my purchase of Bontrager shoes. The manager, Jim, handled the transaction smoothly. I recommend Walt's for browsing, repairs and any of your cycling acquisitions. read more

My friend was test riding a bike while I waited in the store. After 5 mins, he told me to go out and look out for my friend. The tone of voice was distrustful as if my friend didn't know what he was doing. Later, they said their service was better than Chain Reactions, but when I turned around they the owner whispered something to his friend. It sounded like snickering. Needless to say, I didn't have a good experience here. read more

I found Walt's Cycle through San Jose Bike Party as they were one of the accessory vendors at the Bike Party meet up. I saw their van and thought that if a shop went so far as to go out of their way after hours to promote bicycle culture and local shop support, they were worth a visit. My first visit was just a browsing tour. The store was well stocked with road, mtn, cruiser, kids, bmx, single speed, comfort, trailers and various styles of bikes. I often judge bike shops by their availability of options, accessories, and of course customer service. The selection was fantastic for the average mid range price shopper. They had plenty of accessories, lights, reflective, tools, helmets, etc. A surprise feature of this store is the used bike selection! It's a great way to save a buck and be a little more green about your purchasing practices. The topper of my visit was finding a BMX scooter just leaning against the kids bike rack display. I had been looking for one of these for a long while, so to find it here and for a reasonable price was a smile maker! I only posted 4/5 stars because I haven't used their service department or purchased a brand new bike from them as of this posting. As for my experience so far, GREAT SERVICE with a smile, friendly conversation, enthusiasm and love for bicycle people. Walt's Cycle, i'm a fan! read more

Avoid if you can. Rude attitude. Goto Cognition Cyclery in MView for a better experience. read more

Pricier than most bike places around, go here if you agree to pay more (and hear everything they have to say to convince you).

This is a great place to buy bikes. I got my bike from Walt's. The guy who helped me pick a bike was super helpful. He asked me the uses of my bike before suggesting what I buy. They are not looking to just get money out of you. They genuinely help you select the right bike for a great price. I also got my bike fixed here after a minor accident and they were super helpful. I went in and was out with everything fixed in about 45 minutes! Love this place and totally recommend it for all bikes and accessories. read more

Extremely unprofessional. Called an hour in advance to make sure they had a specific part I was looking for in advance. Just to come in to hear them tell me they dont actually know what it is but if I showed them they could order it. Cool. Thanks for wasting my time. read more

I've been here twice and to be honest the first time was because I had 30 minutes to kill and no where to go at the moment. The second time around the gentlemen with the spectacles and dry wit was amazing. But to be fair, everyone there's amazing. If your not a fan of dry wit, well that's your problem and you should still go buy a bike there! Great attention to detail, he took care of my specifications (I'm a big guy at 6'2 and 320 and they found a bike that is comfy and I'm not going to break even if I tried) as well as my wifes and I couldn't be happier. Is it expensive? Yeah, but that's the point when you want a high class vehicle and when it comes to getting a good bike you get what you pay for. Great help, great people and by the way the bikes are freakin gnarly. read more

so i've tried some of the larger bike stores in the area, and some of the smaller ones as well, but the service at the others has not compared to walts. not only did i want to give my business to a local instead of a large chain like REI, i felt they had a really good selection at prices for people like me that dont want a full carbon bike, but dont want a target brand either. the service was outstanding. we had 2-3 people help us out during the entire process. if the first person had to do something, he got another associate to help us out immediately. michelle (i think was her name) was extremely helpful in picking out the bike, helmet etc. she spent so much time with us describing the products, and was enthusiastic the entire time. i will definately go to Walts for all my bike needs going forward. read more

Coupled with extremely over priced goods and egotistical staff this shop fits the mold of what I have come to expect out of bay area bike shops. Though they do have some solid bikes + accessories if you're willing to put up with the staff and the cost. read more

If you don't know the difference between a KMart bike and a Trek/Raleigh, your kids do. And so do the folks at Walt's. They've helped me pick out bikes for my kids since before they were toddlers. They've repaired them through the years as I've passed them down through kids, and given me no-bull answers as to when to salvage a bike and when to purchase a new one. I trust these guys. read more

Good and professional service, covered almost everything you need for biking. I had both tires changed here in an hour on busy Sunday, really good. read more

I bought a very expensive Electra @ Walts a few years back, (service was amazing) therefore I always relied on them for maintenance. The shop has changed around a bit. I very much like shopping close to where I reside to support my community. On my most recent visit the staff doesn't even greet you...they just stared with their mouths open. I had to smile and say hello for anyone to 'wake up'. A man who the staff kept running to ask questions must have been the manager who walks around with smirk on his face, and an arrogant attitude. You have to visit this shop on a GOOD day. read more

I bought brake pads here and asked for them to install them for me, a simple 4 minute procedure. They wanted to charge 25 dollars "for labor". I opted to buy the tool I needed to do it myself and my total tab still came out to less than their labor fee. I've been to many bike shops and they've always done simple installations of things such as tubes or pads for free when you buy from them. Overall, I'm not impressed. read more

I went to get a helmet and lights, and to find out a bit more about road bikes since I was thinking of buying one. I don't know much about bicycles so I was worried that I would have a difficult time at the shop. The shop has an excellent selection of gear. A man was helping me out the entire time. He explained about all the different types of bikes and their features. He showed me all the different lights they had and answered all the questions I had. For the helmet he measured my head and recommended the helmet that I should get. He even answered some maintenance questions that I had. Overall, an amazing experience at the shop. This shop will definitely be the first place I go next time I need to go to a bicycle shop. read more

Funny. I wanted the regular tune up, like true the wheels, adjust the gears. They made big eyes. Your wheels are not true!!! Your gear sequence is broken!!! Your bracket is loose. $150 and more than 5 days. Went to another place. $50 and ready tomorrow, no problem just regular tune up. read more

I had Walt's work on my mountain bike, for a number of things, including a troublesome rear tire that kept deflating during rides, despite tube replacements. After a couple of weeks, I finally got the bike back, but they weren't sure if they actually did work on the rear tire. They told me they filled it with air, and it didn't leak. I will note that they took the rear tire repair charge off the bill, but I brought and left them - for weeks - the bike to be FIXED, not ignored. Sure enough, the first ride after I got the bike back from Walt's and what happened? A deflated rear tire. read more

I bought my grandson's bike here a few months back. They offer great customer service, a nice selection and reasonable prices. I will definitely be back next time we need a bike. read more

Helpful, friendly environment. Willing to answer questions and spend time with me and my son. Found the parts I needed, but have not done any service with them, so I can't speak to that. Everyone is friendly and knowledgable. read more

Went here since my bike tire was flat. The service man was in a great rush - although there was noone else there for repairs. Didnt even bother checking what the problem was. Just changed the tube and thats it. $18 labor charges for that..And the next the day, the tire is flat again! Wow! If people bring their bikes to you with a problem, at least make an effort to get to the bottom of the problem and fix it. Wont bother going here again. read more

The staff at Walt's are very helpful. My fiancee purchased his bike here and received cheap lubing and flat tire repair. The people at this store seem to care more about the bikes than some of the other stores in the area and I think that makes it a great place to shop! They are knowledgable and helpful as well as affordable. read more

I came in here last week looking for a couple accessories for my commuter bike. The girl that helped me was very nice and friendly, but a little in experienced. I asked her how a couple of the foldable baskets worked and she really didn't know. I also needed to replace the nut/screw that held down my seat post. She sold me the wrong one. I came back and got it replaced no problem, but I wish I didn't have to return to get it done right. It's my neighborhood bike store so I'll come here for parts like tubes, co2 cartridges for my road bike. The store is designed more for the beginner/intermediate biker. They don't carry much high end stuff here, but for commuters and weekend bikers, this store is fine. read more

Great family-owned and local bike shop. Phenomenal customer service and a very good selection. Little William is a great salesman and I am happy to be a customer. read more

Just bought a hybrid bike here. Love the service I received. Can't remember his name. Jonathan? He was about 5'6" , tan skin, and young. He was very nice, helpful, and attentive without being pushy. They offer comprehensive tune up for first year of purchase, as long as you show receipt. Will definitely return to buy my next bike here!! read more

Great customer service and great selection. Christina was super helpful; she answered all our naive questions and all the questions we didn't know enough to ask. She explained the difference between various models and price-points. And once she introduced us to the right bike, she adjusted it for a custom fit for maximum comfort. She even laughed and played along with preposterous jokes. We never felt hurried or pressured, even with other customers in the store. We bypassed any number of chain stores and local shops much closer to us, just to hang out with Christina again and purchase the bike from her. Even the guy who tuned-up the bike before we left the store was happy to give us a thorough demonstration of how to remove and replace the wheel. read more

I've been to the store many times. Ben was very helpful and friendly and resolved my issue quickly. I would be happy to trust him with a tune-up or maintenance for my bike. read more

Not a week or so after getting my bike back from being serviced my chain started coming off 2 or 3 times a ride. Don't know if they are related but I suspect that they were. Nice enough staff, though! read more

I walked in and people helped me find a bike and attach a lock. It didn't take long.

I'm always getting exceptional service here. Today on my way to work, I stopped by because both my tubes were leaking air, and Jim (who cannot be praised enough) immediately recognized that I was commuting, and squeezed me into his probably busy schedule for a half-hour of work. He even re-lubed my chain while he had the bike up on his workbench, so it's just rolling wonderfully now. read more

I've had issues with repairs here taking a while to come back. However once I decided to purchase the tools and parts and do the work myself the staff was more than happy to go over the tools needed for the job with me and find the replacement parts on hand. read more

This review is for a tune-up. My uncle gave me his old bike recently, since he's no longer riding it. Since it had been sitting around in his garage for the last couple of decades, I took it to Walt's for a tune up. I was impressed by the customer service. In particular, I never once felt like they were trying to sell me something. Jim, himself, gave me an assessment on the spot that was basically that the bike was in good shape and that it didn't really need any work. I decided to get the tune up anyway, and they gave me both a reasonable time and price estimate, both of which they beat. Good service. Reasonable prices. Knowledgable staff who doesn't try to sell you things. read more

Traveled from Livermore, since it was the closest place that carried Torker Trikes. Was in and out of there quickly and love my new bike, at a fair price. Thank You! read more

The thing to understand about Walt's is that there are many kinds of cyclists. There are mountain bikers who like to throw up dirt while doing phenomenal downhills (yet strangely getting no real exercise). There are road bikers who drill holes in their in-case-I-need-to-buy-another-tube credit card to save weight. There are triathletes and time-trialists who secretly wear corsets to work to try and develop a more aerodynamic form. Walts seems to be a place for people who don't want to spend a whole bunch of money and who actually use their bike for rational things like having fun and commuting. So they had an excellent pair of bay-area-winter cycling gloves for $29, which is far less than any other place I'd seen. But if you are looking to shave a few grams off your carbon fiber machine with the latest MondoUltraSuperUltrega groupo, not your place. I've gotten fairly good service here. Not much bullshit. The salespeople I talked to seem to know who Sheldon Brown (RIP) was (and were able to repeat points from his website, so it was clear that they had read it). They let me avoid paying them to switch out the tire by doing it myself and even brought out a chair and one of them dropped by a few times and made sure I wasn't about to do something stupid. I've never tried to buy a bike from them, just various cycling bits and bobs, so I reserve the full five stars for the next time I try and buy a bike. read more

Came here about a week ago to get a flat tire replaced. A nice but seemingly inexperienced older technician advised me to get new tube and tire, since the tire had some wear. I paid about $50 altogether for the tire, tube, and labor. The tube tore on the car ride bringing the bike home(2-3 hours after it was replaced!). I took the bike in again the next day. The manager and a younger technician were very condescending and rude about it, as if it was my fault. They charged me for a new tube(thankfully not the labor). The tech would not let me watch the repair and sat me down on a couch on the other side of the store(why the secrecy??). The tech put some tape on the rim to protect the tube. After 2 days of riding, the tire went flat again. The younger tech had missed a sharp point on the rim, which I found out later after going to Sports Basement(which I would recommend highly). It's a NO to Walt's. read more