Unwelcoming and misleading experience. Employees complaining about working during holidays. I was told the only frames available were the ones on the wall, yet I clearly saw additional styles and sizes in drawers. When I asked, I was shrugged off and then confronted just for looking. Staff tried to pressure me into buying lenses I didn't want. Felt uncomfortable and walked out. Won't be back. read more

Just went in and had a bunch of questions about insurance/pricing for different frames and lens. I walked in around 6:50pm and met with James. He was super welcoming, helpful and easy to talk to! Despite the time I walked in he never rushed me or put pressure on my browsing or my questions. I will return again! And will be looking forward to getting helped by James again. read more

As of 05/17/2025 the Walmart Blue Diamond Vision Center has NOT closed! Please remove the false closure post!

The employees are great here and have worked together many years at this location. They are very helpful. I always go to James he has helped us several times. He goes above and beyond your expectations to give you great service and make sure you are well pleased with your glasses or contacts. They have a good selection of glasses for all members of your family. You will get your glasses in a week or less. Happy shopping at Walmart. read more

No matter how many times i give Walmart another try they show how unprofessional they are . Terrible customer service and with the amount of money this company makes you would think they could put in some effort . Made an online order to avoid the zoo this place is . They canceled it because the "driver" had an emergency.. how does that translate to my order being cancelled. Don't worry the offered a 10$ voucher . #boycottwalmart read more

Walmart Vision Center - Optometrists Near Me - Las Vegas, Nevada

Love this location! Gary was the best! I had broken my glasses from Pearle Vision and they had completely screwed me over concerning my warranty and said there was no way to fix my only pair of glasses. So knowing how well I had been treated at the Vision center I went to go find a new frame. I told Gary that I NEED my glasses bc I have keratoconus in both eyes. He took my glasses and in just a few minutes replaced the screw and added a bolt just to keep it in place for the time being. Two weeks later I came back to him to order a new pair. We went through the whole process and just when I was about to check out I had realized I didn't have my credit card. i told him I would be right back and he kindly waited, not once showing any sign irritation or impatience. Once I came to complete the purchase he was still so kind and happy to help. I am just in awe of how all the workers at this location are so helpful and patient. I definitely recommend them! read more

Doctor Dr. Todd Hebert, O.D. seemed disorganized. He complained I was taking too long. I'm a person with medical conditions. Don't be mad at me if you over-scheduled. read more

Gary @ the vision center is the best. Been providing superior customer service for years. Thank You Gary!

I have been going to this location for the past three years. This location was convenient because I live inside of Mountains Edge. I've seen two of the doctors that they have on staff and they were great. The equipment is all up-to-date and new which is nice as well. However, the office staff has never been nice or helpful. I have had many incidents where they can never find my insurance. One time the receptionist wanted me to pay $300 out of pocket to have my sons eye looked at when I was coming in for a regular visit. I told woman over the phone that his eye was itching and she then told me it was a medical visit. The doctor later informed me it was just a regular visit and not a medical visit because his eye was just dry due to allergies and they did a vision test. My last and most recent encounter with the staff was for an appointment I had scheduled three weeks in advanced. I purposely scheduled my appointment the way I did because I wear contacts and I knew I was finishing up my box. My vision always changes so I wanted to wear the last pair of contacts knowing that I would most likely be receiving a trial pair. On the day of my appointment about 40 minutes before it was time for me to arrive. I got a call from the office letting me know that they could not find my insurance. I asked them if they could check my records because my insurance hasn't changed. The girl informed me I could pay full price since she didn't know what my deductible was. The girl then told me that she couldn't look at my old visits because she needed "to see it for herself" on the computer although I had been there last month with my son. Then she informed me that I needed to call VSP and find out what my coverage was myself. So I did that and I gave her a call back to let her know what they told me. She then told me that she couldn't go by word-of-mouth. At this point I was getting very irritated because I knew that she could call in to VSP to find the information out but it seem to me as if she was just being lazy. When I suggested for her to call VSP herself she did tell me the wait time was two hours to find the information out that "she needed". She asked me if I wanted to reschedule. No, I wanted you be seen at my appointment time and I had a babysitter already at my house. Why wasn't my insurance called in weeks ago? After about 30 minutes on the phone I finally was able to speak to somebody ELSE. She was very friendly. However, she informed me that they no longer take the VSP in the office. They had no idea and I realize that this whole time they have been charging me my full out of pocket. I ended up having to scramble to find a new doctor in order to get contacts. I will never be going back to this office again because clearly they are very unorganized and the office staff that's working there has no idea what's going on. This sad to say because the doctors were great and I loved the convenience of the office. read more

Excellent staff. The Optometrists here are super helpful and do not rush you or your needs at all. Very nice and lovely people.

I had a wonderful experience with Dr. Chang. While I knew I had a mole on the back of my eye, no doctor before had ever explained to me that the sun affected it just like the moles on my skin and I needed UV protection to prevent it from worsening. She also took extended time to fit my contacts; adjusting the shaping and accommodating for an astigmatism. She is incredibly knowledgeable and will explain everything if you ask!! Go see her! read more

Dr was professional and attentive. I didn't have an appointment, but they took me as a walk in. It took a few extra minutes, but the staff worked me in. I bought glasses as well as contacts from the Walmart Vision Center. I checked them out online, and Consumer Reports rated them number one. I got the same brand and make of lens for $200 less than the last place I went. Contacts were better priced than online. Glasses guaranteed for a year against breakage, free warranty, lifetime free adjustments. I'm supper happy I came here, super happy with the service and I can see perfectly. My wife has an appointment here next week. She plans to buy contact lenses, and the optician said they could put new lenses into her Dior's. read more

Excellent service from calling to make appointment to picking up glasses. Todd Made me feel comfortable during the eye exam and trying in frames at Wal Mart was a breeze during this nuttiness. Gary took good care of me fitting my glasses and ordering my contacts. Frames, lenses and contacts at a very reasonable price without insurance. read more

I'm so happy I went here instead of one of those other stand-alone eye places. The staff was SO nice and it was a very calm atmosphere. Dr. Shih was professional, friendly, and just made the whole appointment quick and simple. He was also very communicative and answered all questions very well. I also appreciated that they aren't over priced for someone like me who has no insurance. Only $110 dollars for my eye exam and got a free trial pair of contacts to take with me. They also give you your prescriptions so you can buy your glasses and contacts from wherever you want! Doesn't have to be through them! Overall, great experience. It made my day to be honest! Go here for sure ! read more

I went here today to get my frames adjusted and the lady was so rude. She gave back my glasses with her finger prints all over the lenses. She didn't even bother to clean it. I asked about getting a scratch off my lenses and she told me that the other guy was coming back soon and asked me if I wanted to wait for him to come back. I don't understand why she couldn't assist me with my lenses when she already had her finger prints all over it. Thanks for nothing. read more