The staff were efficient and friendly on my visit. Especially the optometrist! She was super friendly and personable. The entire place was clean and welcoming. My check in process was so quick and easy, that before I finished filling out my documents for kid #2, they were already calling for kid #1. I loved it! Totally recommend. read more

My experience here was mostly okay. The doctor was informative of why I needed glasses (for context, I've had glasses all my life but I've gotten 3 different answers over the years on the real reason why I needed them but none of them made sense...except for my lazy eye when I was first diagnosed), the gentleman who helped me with reusing my frames was very nice and pleasant, and they got me in and out of there relatively quickly. The receptionist left a sour taste in my mouth though. Asked me if I was in for near-sightedness or far-sightedness and I told her neither (read quick context above ^). Then proceeded to look at me and ask "then why do you have glasses if you can see?" Like, lady, have your doctor educate you real quick. My lenses needed a re-coat anyway since the blue light protectant was peeling off. read more

Ron, is amazing and so thoughtful. He's professional and customer friendly. He also goes above and beyond to assist customers.

It's been ages since I been here since 2019. Mannnn, I'm glad I came today, cause my eyes were hurting me. I didn't have an appointment, I came as a walk-in & when I walked in, the people were dope. The reception lady I forgot her name ( Asian) was knowledgeable & got straight to the point!! That's what I love. I forgot the other lady (Spanish) she took me to the other room to do the examination & great customer service. Shoutout to my girl Dr. Davis!!! I love her personality & vibes. Dr. Davis, energy is on point & I love the fact that she knows her shit!!! I'll definitely only deal with Dr. Davis GHAZala was very sweet & didn't push me to buy anything. That's what I love, & I felt comfortable buying the extra features. Overall, im glad I came back to Vision Work. Like I say I been gone too long. The staff and the vibe are so chill. Thank you so much, see yah in 2 weeks to pick up my glasses read more

Deo, Thank you for your customer service and adjusting my wife and I glasses! We truly appreciate your savvy service! Any one looking for glasses I highly recommend this place and ask for Deo! read more

Visionworks - Optometrists Near Me - Las Vegas, Nevada

We had an exceptionally pleasant experience. Personally, I am not fond of going for eye check-ups due to negative experiences in the past. However, the courteous and highly capable staff at Visionworks alleviated my concerns. They were accommodating, friendly, and informed me of various options available for my glasses that I was previously unaware of. I express my gratitude to Visionworks for their exceptional service. read more

Visionworks - This is my sunglasses created with my eye prescription - Optometrists Near Me - Las Vegas, Nevada

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I went to this location because my past experience was good and they have a good selection of glasses. The lady who assisted me in finding a pair of glasses was great. She talked me into getting a second pair due to some special prices that they had going on. However, my experience picking up my glasses was awful. I think it was the manager who assisted me. He was not very nice. After the first adjustment with the first pair, he got upset that I asked my husband for his opinion. He said he was the expert in how my glasses should fit! Then he didn't like the fact that I used the mirror on the desk to check the fitting. He actually moved the mirror and put it behind him. I had to get up and go to a mirror that was on the wall. He demanded that I look at him. I reluctantly accepted the fit he made but the glasses still need to be properly fit. Then for the second pair, I said that they need to be tighter due to how wiggly they were. He wanted proof so he asked me to shake my head...then he agreed. I wanted so bad to get out of there that I accepted the first tightening but they still fall to end of my nose when I look down. I am in need of an optical store that can fit my glasses to my satisfaction. read more

I went to Visionworks on Blue Diamond needing a new pair of glasses with my new VSP coverage. Ron was the best in making sure I got the most bag for my buck. I got a great pair of multi focal transition lenses plus a pair of mult focal Maui Jim polarized sunglasses for half the retail price. I was so impressed with his care & style as well. You're the very best Ron!! read more

Tina at Blue Diamond Road Visionworks was very attentive to my vision fitting and needs. She truly made me excited to update my glasses. This is the best VW store in the Las Vegas area! read more

I love coming here for my eye exams. Dr chandler is the best. She is patient and makes sure your prescription is correct. I had to keep adjusting my contacts until they were just right and she was patient and made sure I was happy with how my vision was before completing my contact prescription. I would recommend her to anyone read more

Pls update the open hours in this location. It says open @ 8AM (updated days ago), I went this location @ 8AM to pick up my glasses, the LADY said we are not open till 9! read more

The store has lots of frames, a great Dr office attached, helpful glasses technicians to work on fit and such with you. They do have some basic frames available for a reasonable price. My husband needs non-polarized sunglasses for work to see the displays and they can customize the lenses to an incredible extent as far as colors of tint, etc. We also get Warby Parker glasses, which are hip and cheap, but they are limited in their offerings. It's nice to have access to a full service lab. read more

I've been going here to see Dr.Davis for years. She's amazing and very quick. She gets you in and out while taking care of her clients.

I have been coming here for 10 years and never had an experience like I did today. Ana and Carole were incredibly rude. They said they want my 7 year old who is literally blind without his glasses to go without glasses for three weeks. When I said that last time they had to change his lenses they didn't have to take them. Ana said if I wanted a place to do that I should take my business some where else. When I asked for the corporate phone number when Ana brought me my receipt she said "I'm only going to give it to you if you say please" in the most condescending tone. Not only did both employees not listen to their customer but they were both rude as well. I was flat out told to take my business some where else which is what I intend to do after this terrible experience. read more

Two of my glasses were broken and they helped me fix it right away (: they were so nice and helpful

Made an appointment with Eye Doctor Dr Davis! Filled out my patient form online prior to my appointment. She was so Kind, funny and very knowledgeable! I could tell how much she loves what she does when we talked! Had lasik couple years ago and I guess I am having trouble seeing close now ... She did my eye exam, wrote my glasses prescription. Within 30mns I was done. I will for sure come back to her if I ever need another eye exam. Thank you Dr Davis!!! Then I got my glasses at the very same store. Picked my frames, for some reason I though you could get the glasses the same day. Placed the order and paid, delivery within 10 days. The store has most brands and a very large selection of frames. Staff is friendly. Location is great on Blue Diamond by Target read more

Visionworks - Optometrists Near Me - Las Vegas, Nevada

Great, friendly customer service. Dr Chandler was amp and very informative. Didn't feel pressured to purchase glasses at their store after the exam. Great experience! read more

Friendly greeting right away. I just needed an adjustment to my frames, no extra charge for the service. They even cleaned my lenses. I left with better fitting and clean glasses. read more

My wife asked me to go with her to her appointment and the dr was great, but our experience after that went downhill quickly. When it came to buying glasses I was shocked that they were trying to say a normal (non designer) pair of frames with her very mild prescription and no blue light filtering or transitions or any of the extra add ons was $550 (before insurance discounts etc). Our out of pocket would still have been $245 plus taxes! Are they serious? I recommended that my wife take her prescription and look elsewhere or online because I didn't think those were honest prices and the woman helping us became immediately hostile and nasty. Her name was Ghazala H, and I don't think I've had a worse customer service experience in years. I asked about my wife's pupillary distance because it wasn't listed in her prescription and she had just taken that measurement and you guessed it, she refused to help with a smug smile. I guess her way at getting back at us for thinking the pricing was predatory? My wife may still come back here to see her dr who she likes, but we will not be giving any business when it comes to glasses. read more

Highly recommend this store for all your eye care. TONS of frames to choose from. Worked with the GM Sandy today and hands down by far still the BEST place to get your eye care. NO REGRETS read more

Visionworks - Optometrists Near Me - Las Vegas, Nevada

I went in and it was bad from the start... I understand we are in bad times but you would think people would be happy to be at work and I felt like a bother... Wear these gloves, wear a mask, don't touch anything... I get it, but say it nicely!!!not rudely !!! I am a customer and I felt like an outcast ! I won't be back... read more

Recently I purchased 2 pairs of eyeglasses at VisionWorks (Fort Apache and Trop). I was assisted by Gabe V. who made the experience for the second time/visit very pleasant. From the moment you walk in the store he greets you with enthusiasm and great customer service! Both experiences were pleasant and I would definitely recommend this location! read more

Was In town for a huge volleyball tournament. While my daughter was playing, I got slammed in the face by a volleyball! Yea...It broke my glasses,my nose was bleeding...and I couldn't see! What a mess! I took a Lyft over to Visionworks and Chris, the GM fixed my glasses and got me back in business in under 10 minutes! Great customer service! Had it not have been for them, I wouldn't have been able to drive back home to Reno!!! Thanks Chris! read more

i've been getting my glasses from the same place for years, and Tina has been working here the exact same number of years. She's always very friendly, always smiling very encouraging and when she's not there, the team is very friendly, very nice very kind and accommodating. I will always plan on coming here, even when the doctors office attached does not accept my insurance read more

My family and I have been going here for two years. We would never come back. The doctor said I can only have one brand on my contact lenses prescription because they want me to purchase it with them. read more

I bought my glasses less than 7 months ago and scratched a lens. Easy fix being an Eyeglass World customer in the past and they replace the lens for free for under a year of purchase. I had to switch to visionworks due to a change in insurance. I was told since it's over 100 days it would only be a 25% off the cost of the lens. Yes, lens as they have to replace BOTH lens. I was then offered a 60% discount on the lens, but still at $307 for lenses on a pair of glasses I bought for $500, needless to say Eyeglass World made a customer for life and I will never purchase another pair from visionworks. read more

Dr. Kevin was just wonderful. He was very thorough, explained everything in detail and was very knowledgeable. Very pleasant and very pleased with the service he gave. I hope he becomes a permanent doctor at this location. Definitely recommending him to everyone I know. read more

Beware, they do not let you bring you infant child with you to an eye exam due to covid. The lady on the phone advised that anyone coming with me should stay in the car during my appointment. IT IS AGAINST THE LAW TO HAVE AN INFANT CHILD STAY IN THE CAR BY THEMSELVES, NOT TO MENTION UNSAFE. Find another doctors office, these people don't seem to care about their patients. I immediately was able to find an eye doctor that would allow me to bring my infant with me to the appointment, however now they pulled my insurance preventing me from being able to see another eye doctor without calling into the insurance to have this company released. I called the insurance to get the release and was informed by VSP that visionworks could have done the release on their end too. A lot of headache and wasted time VISIONWORKS. horrible customer service. read more

FYI I followed up with the VA's eye clinic to proceed with the cornea replacement you said I surely needed. Their diagnosis was that I had dry eye, and prescribed eye drops. They said I wasn't even close to borderline need of a cornea test. They also made a prescription that got me to 20/25. I can use dollar store 150+ glasses and read again, for hours. I have no problems driving at night and into shadows or bright lights. The glasses I bought with your prescription are useless, they make my vision worse. What is the chance of a refund? Your ex patient, George Cloake read more

called in to see about prescription and the representative, Laura, wouldn't even let me talk. terrible place, with expensive glasses.

This was by far the best experience I have ever had at a doctors office! Everyone from the receptionist to the pre-screening was truly wonderful. The doctor ( Dr. Lesa Davis) was so friendly and informative. read more

dont go here ! first impressions of the place begins with the front . i made an appointment online , the receptionist that contacted me was straight forward and spoke really fast . She said that i would have to reschedule due to insurance issues which she did not identify directly that i was covered . Gave me the round about information that was not factual and was rude . I was actually recommended by a friend to go here l, but not anymore . wasted my efforts trying to find a great eye doctor when they can barely get there facts straight. read more

GO TO TARGET OPTICAL IN THE SAME SHOPPING CENTER!!! I have been going to this Visionworks for the last few years for 3 of my kids and this location has really gone downhill. Everything from being completely understaffed to SENDING MY 5 YEAR OLD DAUGHTER HOME WITH THE WRONG PRESCRIPTION. How sad is that. Didn't find out till we went to her Optomitrist appointment 6 weeks later and they tested her glasses and told me they were not correct. Last week I went with my daughter to get her a few pairs of glasses and they were so busy and completely understaffed. Waited patiently because I didn't have plans after, but from start to finish it was about 3 hours. Went back today to pick up her glasses and they were again completely UNDERSTAFFED. There were only 2 people working, one that JUST was a salesperson unable to fit people for glasses or size the glasses for people just picking them up. Completely unacceptable. They expected me to WAIT HOURS for them to take 5 minutes to size my daughters glasses on her ears. UNACCEPTABLE. I did a search on yelp to see if any other stores in the area were open and available to take 5 minutes to size my daughters glasses. To my surprise there was a TARGET OPTICAL in the same shopping center!!!! I go there all the time but didn't realize there was one there. It's kind of hidden, but awesome. I was in and out in 5 minutes. I will never go back to Visionworks. Like everything else Target does everything better. read more

"Walk-ins welcome" is plastered all over their website and their front door, but what they don't tell you is that they DON'T welcome walk-ins after 3pm (Arrived at 3:45pm as a walk-in). Had called ahead and was assured that they take walk-ins. Place was completely empty. They close at 7pm... read more

I have been coming to this location for about a year and half now. The service has been great. Each time I have an appointment scheduled they are great at giving me a call and confirming my availability for the scheduled appointment. They take most insurance plans and if not accepted, they will call and let you know before you show up to the appointment. The optometrists were well qualified and thorough during the exam. The optometrist did not hesitate to ask me to take one of the exams again to verify the fitting of my contacts. She was very patient and determined to give me the best possible service for my eye exam. I will definitely be coming back for annual eye exam. read more

Visionworks - Optometrists Near Me - Las Vegas, Nevada

I have been dealing directly with the manager-Sandy. She has been much more than accommodating. Her demeanor and expertise are rare to find in this day and age. Additionally, while waiting to meet with her, any other employee with whom I have interacted has been pleasant and caring that I was waiting. I highly recommend this location, regardless of where you live in the valley. The drive will be worth it. read more

Dr. Kevin is amazing! unfortunately the front office staff is super bitchy and not helpful.

Nice store and excellent service. They give a 60 day guarantee...and they mean it. I bought glasses at a Corning, New York Visionworks store with a faulty (non Visionworks) prescription. Visionworks on Blue Diamond replaced the lens free of charge using a new prescription. That's beyond customer service...that's unbelievable. We will definitely be buying all of our eyeglasses here from now on. Ask for Barbara she is very professional and helpful. DGN...a happy customer. read more

Visionworks - Optometrists Near Me - Las Vegas, Nevada

Went in to have my glasses adjusted that I bought at another store and Juan took great care of me. The glasses were digging into my nose and were not right. Juan spent at least 20 minutes with me to make sure that they were correct, even changing the nose pads. You need more employees like Juan in all your stores read more

My name is Mary I am fostering my two nephews and the youngest one had an eye appointment today, we found out that my youngest nephew who is 1 needed glasses. So the doctor sent us to that specific location to get glasses with 30 min to spare they said that it was to late and couldn't take a second to get anything started, they said to come back tomorrow and they will deal with everything and had no customer service at all, my 1 year old cant see at all and especially with autism thanks for making him feel better about himself. We are never returning to this location again its bs and all they did was argue with us and go back and forth. I'm reporting this to the better business bureau if this problem doesn't get resolved. read more