The frame on my glasses broke,so I went to frame fixer.i spoke with brittany Who told me they are unable to fix the frame,however she offered to take my lenses and put them in a new frame. I had brought some old frames that I really like. Brittany said there is a chance they could shave down the old lenses to fit my old frame,as it turned out my new lenses fit perfectly into my old frame. Brittany popped them in. But here's the most impressive thing,no charge. And when we went in they didn't try to upsell us That's hard to find in this world now. Honest nice friendly people who put helping you before profit. If you ever need eyeglasses Or need any type of repair I highly suggest you go see Frame fixers,you will be glad you did. read more

I bought glasses from Warby Parker that had no nose piece. I loved the design but sadly with my nose the glasses kept falling down. The Warby Parker employee recommended coming here to see if they could place a nose pieces on my glasses. I paid $130, which is 100% worth it since I wear my glasses everyday. The outcome of my glasses was better than I expected. The work is extremely exceptional and well done. Everyone at the store was so nice and helpful. It took a week for my glasses to be done. read more

Frame Fixer - Added nose piece - Eyewear & Opticians Near Me - Las Vegas, Nevada

See all

Some one in a fancy pants truck closed door and walked away as fast as a cat in water ! Were came from out of state my special needs daughter accidentally broke her frame ! But we fixed our self's ! Back home a real mom and pop shop with a young person owner help us out he said 45 mins ! We felt better giving our business to hungry business owners ! read more

Fat lady, (didnt get her name), was not kind. These people are highly overpriced and take a while to get work done. They will hstle you to the best of their ability. They also DO NOT TAKE insurance here. 130+ tax is their cheapest frames and thats not even including labor. Also saw the fat lady hustling an older couple saying they need to grt everything from a-z and it'll cost $650+. When they asked if their is something that can be done for the amount, she said their is nothing they can do as they have to get all these extra little services in order for it to be right. I wish they wrote a review instead of actually buying. They definitely got suckered. This place is absolutely garbage. read more

They are very service oriented and are good communicators. I had a very small job for them and they took great care and charged a reasonable price. read more

They fixed my problem, but it was expensive. They are a specialty service provider so I understand. But they also told me what to do so I won't be using term again. read more

Super customer service. Prompt and reliable. Excellent results and friendly too. Tough to find these days.

I had a wonderful experience with Frame Fixer! I brought in several different pairs of glasses with differing issues- all of which they were able fix beautifully and efficiently. The young lady at the front desk with the glasses was absolutely lovely, and the gentleman that does all of the repairs is truly talented. I will definitely come back with more repairs in the future! read more

I purchased the frames online and needed to adjust them for fitting. Took them to Walmart at first and they declined helping but recommended this place. So we drive there and the lady helping us was super friendly, down to earth. She did not turn us away and proceeded to help with the caveat that if they break, this place is not responsible since we did not purchase the frames there. Fine, no problem. She gave it 1 try and they fit great! She didn't even charge is and was personable. Overall, that was amazing customer services there! FYI: This place is located in a small plaza, right in the corner of that plaza. It looks unassuming from the outside but on the inside, they have a great selection of frames. We'll keep that in mind for future needs! read more

Brittany is fantastic! They did a terrific job repairing my broken frames and giving my back up pair of glasses a tune-up. Plus, their assortment of frames is really diverse with excellent styles and quality materials. Best in Vegas. read more

Zero stars, very unprofessional customer service and way overpriced. Lady working the counter is super rude. Do not waste your time and money. read more

My favorite sunglasses (and most expensive of course) fell off my face while I was riding my bike and I ran over them. They were bent, scratched, and misshapen. Googled Frame Fixer and so glad I did. Reasonably priced to completely and perfectly fix a pair of Prada shades to like new - and only in a couple days. Plus they have great service and are so sweet!! Highly recommend. read more

Excellent services and service! I am very thankful to have found them. I highly recommend and will use them again!

The worst customer service I've every seen. There prices are ridiculous and they are rude. Very few people in town fix glasses. They know it, there prices and attitude reflect it. I will never return. read more

I will be returning in the future. Although the price did seem a little high, they did a great job of repairing my favorite glasses.

This place is a hidden gem a word of mouth place. I had a pair of custom eyeglasses that I had broke and no place would touch them because they were made of wood. They were were able to fix and make good as new !!! When I say I'm so glad I found this place!!! I'm so serious the guy there fixed 2 different glasses for me now and his work is everything read more

Very Rude. Namely a woman named Gloria. She said they couldn't fix them so I found someone else. Then said she might be able to but I told her not to. She said it was too late and said called me. She did not! Bad experience. Any time a business has a sign saying the right to refuse service, beware. That means they've had a lot of problems with customers. I highly recommend not to any business with them. I sure won't! read more

I needed my glasses to actually fit my face so I decided to try this place close to my office. They put "feet" on my frames and now my glasses sit on my face the way they're supposed to. The nice lady that took care of me was super sweet and on top of making my expensive glasses fit the way they should, we had a very pleasant conversation. Will definitely be back if I ever need anything else done for my glasses! read more

Frame Fixer - Eyewear & Opticians Near Me - Las Vegas, Nevada

The two ladies who work here are super sweet! I was given a fair price to fix my glasses and it was a pleasure doing business with them. 10/10 would recommend. read more

If I could choose no stars I would. My 11 year old son and my father who is deaf went in because one of the temples broke from my sons glasses. My dad didn't call me so he wasn't aware that they were under warranty. I was told that they were given two choices; either fix the temple (BUT it wouldn't be the same color) OR to buy a whole new frame. I wouldn't consider they were given much choice because my father ended up purchasing a whole new frame and lenses. Upon talking to my son I was informed that the sales people were pushing them to choose the more expensive option by having him try on a bunch of different frames. When my son said "oh we can just fix them" the sales person said "oh so the second option". I see this as a form of predatory salesmanship, because who lets an eleven year old boy who hardly can translate for his deaf grandpa make the choice to purchase whole new pair of glasses when the alternative option of fixing them would be the most cost effective for the customer. I called the store to cancel the order and ensure that my dad was able to get a refund. This is an example of poor and unacceptable customer service. Considering the fact that his aunt was able to pop the temple back into place and add in a screw with an at home eyeglass kit. I am very disappointed in this experience and recommend anyone who is deaf or hard of hearing to bring a translator. I will be taking this into my regular eye doctors office to get properly fixed. read more

Frame Fixer - Temple of glasses, popped back into place. - Eyewear & Opticians Near Me - Las Vegas, Nevada

See all

This place is A+ and we will definitely be back! My mother, who has Alzheimer's, broke her glasses in her memory care facility and everyone else told us the prescription could t be copied for new frames. This place was very compassionate about the situation and helped us with express service and now my mom has a nice new pair of frames with her old lenses in them. So thankful for this company. Prices are reasonable too! read more

I have gone there for years and they were always very good and fast at repairing my Glasses frames. also reasonably priced. It's been years since I last went there and we are going again today. If it's a different review I'll post it. read more

Wonderful experience. They repaired and improved my glasses. Through my own use and neglect my Tom Ford glasses were missing the nose pads, scratched and bent. Las Vegas Optical Frame Fixer repaired and absolutely improved them. The Customer Service Representative and Optician were absolutely wonderful. My glass look just as good as wen they were new. Thank you.....I will recommend your services to you everyone. read more

See all

My expectations were exceeded at this business. From the moment I stepped in, I was helped by the nicest women. She was so polite and helpful. The price of the repair was fair and lower than I anticipated and the scheduled pick up was way sooner than I was anticipating. When I got my glasses back, I got them back better than when I actually bought them! Overall I'm very impressed by this place and will definitely think of them first when I need my glasses repaired. read more

I needed 3 screws for my frames. Nobody else had them so I had no choice but to pay $15 each screw. I was definitely SCREWED! When they got ya, they get ya read more

My eye Dr suggested I go here to have my glasses repaired. To be honest, I was nervous after reading the reviews... People either love them or hate them. I did go to them, and they do charge upfront, and it was $65.00 to fix the spring of the arm. I know it is odd to pay upfront but this is how they do business. They spent a little time with me, educating me on glasses, and how to handle them, as I am relatively new to wearing them. And I appreciated the education. Things that my doctor's office person did NOT talk to me about when buying glasses. I also spoke to them about the pricing of new glasses, specifically progressive lenses, and already they are better priced than at my doctor's office. I am not saying I am buying my new glasses from them, I am checking around for pricing. I am a member of Costco, so I will be checking out their prices as well. If Frame Fixer beats Costco pricing, I would not hesitate to use them. I can say, my experience getting my glasses repaired was excellent, and I have no complaints. I would use them again... read more

This place was great. My prescription glasses were damaged and i did not have a back up pair. I thought for sure they were broken beyond repair. Not only were they fixed same day, the customer service was great.. Thank you Gloria. (Fellow vegas native. ) Im sorry i forgot her sons name he is the one that did the repairs. (Thank you!)I recommend this place for your eye wear needs. Oh and they have 2 locations!! read more

Over priced .... She thinks of every word in the dictionary to describe what's wrong with the glasses she quoted me 90$ to fix my glasses and the only way to fix them was the way she described....lol I went 6 minutes down the street to vistech and paid 15$ .... I'm so satisfied with my decision read more

In Vegas for convention,, and 5 days till I get home. What do I do? Step on my glasses.. My thin framed Silhouette glasses. At 4:30 PM, I was recommended Frame Fixer after calling a few other shops. By 5:30 Frame Fixer had found a replacement part and fixed my glasses at a more than fair price. They were really nice to work with as well. Highly recommend. read more

I broke my glasses on the first night of our vacation. We went the next day at 1pm and they had them fixed by 5pm for a very reasonable price. A very nice woman helped me out and provided comfort in my distress. The guy that fixed my glasses came out to make sure they fit. Highly recommended! read more

Frame Fixer - Broke glasses frame - Eyewear & Opticians Near Me - Las Vegas, Nevada

I found them online, walked in and there was no one there. I was greeted right away, handed over my Louis Vuitton Sunglasses for inspection and was told that it would cost $20 to replace the screw. I was quoted $145 by Louis Vuitton and told it would take 8 weeks. I paid and before I could even take a seat, my glasses were completed. The service was the best I have received in a long time. Thank you for saving me 8 weeks and $125!!! 10/10 recommend and will return if I ever need to. read more

They repaired a pair of sunglasses that I had previously broken and couldn't get fixed at the brand store where I purchased them. I also had them repair some other sunglasses this time without hesitation. It's a trustworthy shop. read more

People say if they could give Zero stars they would, this is one of those reviews. I've been here a couple of times and both Gloria was extremely rude. That woman needs to be stopped. How hard is it to be nice? Just be a human being. The first time I gave her the benefit of the doubt because everyone has bad days. But no she's always like that. Unless that woman is gone I'll never be back and even still I don't know. read more

One of a kind in the valley to fix most frame breaks, including welding on complicated breaks.

I am pleased to say that I will never shop eyewear anywhere else. Danny did a wonderful job on fixing my frames for $42. It was an excellent price for the abuse that I put my glasses through. Also, he will have my new pair next day. If anyone needs good and honest work, this is the place. Juanita is his Aunt and she works in front at the counter. Very honest quality family owned business. Thank you forever to you both. Donny Moody read more

If there was no star would be better. I called asked if they replaced hinges, was told yes. Brought in my glasses , was told they'd be ready this afternoon. I called they were too busy to talk & they'd call me back! The lady said all it need was a screw because it was the wrong size screw. $20 for a screw, I could buy a lot of screws. She said come pick up your glasses! Beware they want $ before any work is done. Picked them up, brought them to Optic Gallery, who fixed them for Free! BEFORE I FORGET ALL THOSE 5 stars must work there, POOR CUSTOMER SERVICE read more

Came in 2 days ago with my frames that I thought were not going to be able to get fixed and let me say this place was able to fix them in 2 days!! Also when I came to pick them up they were very detailed in explaining the repair read more

See all

My eye doctor recommended them as I had a pair of Theo frames that they could not fix. They were great - fixed my eyes twice! They also had a very nice selection of designer frames which surprised me. read more

Great pricing, fast and friendly service. Recommend.

Second time this place has saved me with one hour service. Other places want two days to replace a screw and aren't open on weekends. They even refused the rush charge I offered to pay to get them back fast (20 minutes) Don't even think of going anywhere else!!!! read more