Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

Saw me as a walk in to repair my sunglasses that was missing the end of a screw. Got me in and out…read morein 20 mins. Front desk woman was amazing, thank you!

After waking up with excruciating eye pain, I immediately called my ophthalmologist, where I have…read morebeen a patient for many years. They would not see me until very late in the day. No early emergencies would be accommodated, and were frankly very abrupt on the phone. I knew that eyes are serious business, and I could not wait. I called First Eye Care, as they had seen me once before, under similar circumstances, and they told me to come in immediately. The reception staff was so nice and I was promptly seen by Dr.Kumar. She was so kind and shared extensive information about my condition, a severe corneal abrasion, and provided excellent care. She confirmed that I should not have put off seeing someone as soon as possible. Needless to say, I gave my original eye care provider a second chance to step up, and now I definitely won't be going back. First eye care Downtown has my business going forward. I highly recommend them!"

Definitely needs improvement. They came off as being super pushy on my first visit (I only stuck…read morearound because it was close to home and I needed to use up my 2017 benefits). They must not offer customer service training. When I picked up my eyeglasses, they didn't offer to have them fitted. A few days later I ordered sunglasses. They were supposed to arrive before Christmas. When I called to check on the 23rd they said they would have to call Oakley (don't they have the tracking number? ‍). Eventually we reconnected and found out that they have been delivered, but to the other location (‍). They said they would be ready to pick up on the 28th. OK.... I show up on the 29th and they can't be found. Only reason I'm giving them more than 1 star is they carry decent brands and have a decent selection.

Purchased 2 pair of very expensive glasses. took them back to have lenses changed last year with a…read morenew prescription. I went to my opthamologist this year and she said my lenses hadn't been changed from 2 years earlier. I paid $600 per pair for the change but 1 year later I can't prove it. I never would have known if my ophthalmologist hadn't questioned it. TERRIBLE BUSINESS!!!! Do not go there!!!

OMG--the whole team at GooGoo Eyes is amazing and so helpful. I have purchased a few pair of…read moreglasses over the last 10 years or so and been very happy. The selection is stylish and unique and they have good insight into what looks good on your face shape. Just recently, my hubby accidentally ran over my glasses with the car and total crushed one hinge. These guys were able to repair it! I could not believe it was repairable and I am so grateful. Highly recomend this wonderful store and the people that run it!

Needed to have my glasses repaired, and brought them to Payrite Optical. They fixed the glasses…read moreeven though I did not purchase from them. Their service was same day. what a relief to have a place to bring my glasses and definitely intend to make my next purchase thru them. Thanks Matt and Sean.

This review is from years ago, when Arman was the owner( I think that was his name). He was…read morewonderful to work with and had the best prices. I still remember the service and looked them up and saw they were under a new owner. Will call and make an appointment and hopefully will be the same.

Dr Safir and staff always make me feel at ease whether I'm getting glasses or contacts…read more They're always on time for my appts. They take time to answer all of my questions and They have an excellent selection of eyewear from which to choose. Highly recommend!

I've been coming to Doctor EyeCare for a couple of years now. The front desk staff is really…read morewelcoming and kind. Dr. Safir is very quick and professional and doesn't keep you waiting. I always recommend him to anyone I know looking to be seen by an eye doctor. They offer a lot of options for frames depending on your budget. Highly recommend this office !

Thanks for fixing my glasses, Shawnna!!! The service, expertise and selection are worth the hour…read moredrive. My dog knocked off and twisted my glasses (bought from here), but Shawnna was able to return them to their previous shape. There was hardly any wait, and I left with spectacular specs again.

A few years ago, during a visit to Dallas, I ordered a pair of Ray-Ban sunglasses from Tom Barrett…read moreOptical. Malerie guided me to a frame that was such a perfect fit and style I'm now buying the same pair again. Her sense of fashion and talent for matching frames to face shape was such a relief, turning what is usually a stressful task into an effortless process. Living in a small community, I don't have access to this quality, selection or expertise, so discovering Tom Barrett Optical has been a real blessing. Achieving the perfect prescription and fit has always been a challenge, but with their team it became seamless, stress-free and precise from the very beginning. Last fall, I returned to their delightful store for updated measurements and fitting details. Recently, I sent them my new prescription and promptly received my new bifocals and readers via UPS. I am astounded by the precision of the fit and the prescription-they are comfortable, stylish, and have enhanced my vision. Their wide selection of high-quality frames is very impressive! Even more impressive is the personal attention, professionalism and genuine care they show every customer. I am so grateful to have found them and wholeheartedly recommend them to anyone seeking quality eyewear that blends fashion, quality, precision, and exceptional service.

First time coming to Eye Pieces in West Village to see Dr. Chris, after being with the Key-Whitman…read morepractice previously for 12 years, and must say that Dr. Chris and and the entire staff were all outstanding and all had a great 'bedside' demeanor! I never had such a 'stress free' experience at the eye doctors before... I look to coming back next time I am due for a checkup..

Very overpriced But the doctor is very nice but money is a…read morething so consider before you go

My children both got their eye glasses from here . I am confident knowing the warranty works very…read morewell here. The receptionist and staff are very friendly. Rosa is our technician that helped get the new glass frame installed to our lenses. They have a great selection of eye glasses. I highly recommend this place because of their great service.

At first the front desk told me my order was shipped and then when I called back, they said it…read morefailed quality inspection. I've gotten the run around several times. going on 3 weeks now... $800 prescription glasses and they can't be transparent.. shady

The good: The exam was good…read more The Bad: The new glasses themselves were shockingly expensive, and the lenses are not as good as the 12 year old glasses they are meant to replace. I sent them back to be re-done because the first time they were like straight-up readers (not what I asked for). When they came back the second time they were slightly better but feel almost like progressives because they are still too "reader like" and the prime focus area is below-center. I don't know how to say "I want the best focus to be 4-6+ feet away" The Ugly: I doubt I'll ever wear these glasses and will stick to the beat-up,scratched-up ones that just work.

Customer service was beyond exceptional. Was allowed to come in without notice and be seen…read moreimmediately.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.