Dear Office Manager,…read more I am writing to file a formal complaint regarding my recent experience with your office, specifically involving a staff member named Shaye during several phone interactions. I contacted the office multiple times seeking assistance and clarification about services and coverage. During each call, I remained polite and respectful. Unfortunately, the tone and manner in which I was spoken to felt dismissive, unhelpful, and unprofessional. I did not receive clear guidance despite calling several times, and the conversations felt focused only on payment rather than patient care and understanding. As a Medicaid patient, I left these interactions feeling judged and unwelcome. This experience was deeply upsetting and made me feel discouraged about seeking care through your location. No patient should feel uncomfortable or ashamed when trying to access medical services. I am requesting that this matter be reviewed and addressed. At minimum, I hope additional training can be provided to ensure all patients are treated with respect, fairness, and professionalism regardless of insurance type or background. Thank you for your time and attention to this matter. I would appreciate a response regarding any steps taken to address this concern. Sincerely, Lisa Harmon

After writing the review they did end up ordering the newer frames for me. The didn't charge me for…read morethe upgraded frames. So I ended up getting $400 frames for $350 instead of $300 for $350 as it was originally. In the end they made it right but lying to me about the lenses from the frames which became discontinued, not fitting into the Gen 2 was confirmed to be a lie. In the end it saved me $50 but cost me a months use. Lenses are like rentals. I lost a months life on them as they sat on a self.

This was my 1st time coming here and everyone was amazing. They took a picture of my eye and she…read morewas able to tell me to talk to my GP because of lines she could see I was on the verge of high cholesterol. No other optometrist had done that before. She also fitted me with the lenses right there in the office another 1st for me. I was able to see how I would be seeing when I would receive my new glasses. I went to this place specifically because I wanted DIFF frames & they carried them, DIFF gives back when you buy a pr. I found the ones I loved & they were ready in a week 1/2. Easy peasy! You should run here to get your next pr of glasses, sunglasses, or contacts!

I've been going to First Eye Care in Bedford basically since I first moved to Texas well over 10…read moreyears ago. Dr. Catuncan is such a warm and reassuring person that is great at explaining things and helping you be proactive with your 'eye' health. She has always had a great staff as well. Staff there have come and gone, but always seems to be with people that seem happy to be there and very customer oriented.

I went in to get a lens reinstalled in a pair of glasses. They were able to get the lens…read morereinstalled on site in a matter of minutes. Not only did reinstall the lens, but cleaned the glasses and they look like new. Thank you for going above and beyond for such a small job.

I have been taking my family to see Dr. Bui for 3 years now and we are very pleased with the care…read moreshe has given us. She goes above and beyond to give us personalized care. The office is beautiful and has great hours. The staff is so patient with us to help us pick out glasses and to explain the options. They work with our insurance and have state of the art equipment. I'm so happy we found simply eyes!

Yes I whole heartedly recommend DrDavid I call him !! I went in for frame replacement which had a…read moretruly full year warranty and they are the BEST FRAMES I've ever had !! They really are amazing and Dr David is a breath of fresh air compared to a lot of these big bulk who try to add on so many features that really do not benefit as they say ! But not Dr David he doesn't believe in compounding prices he seems to believe in the quality of your vision and he'll tell you if you would benefit or not from the extras but he doesn't pressure you in any way !! And he knows eyes and glasses !! I promise you will not be disappointed with your visit and if you have questions he takes the time to explain everything in terms that leaves you confident in your eye care as well as your eyewear !! Give him a try !!

Unbelievably talented very nice gentleman! I read extensively, and he has made life so much easier…read more In fact, I flew from Florida back to see him.

Dr Gendelman are her staff are very friendly and explain everything.I highly recommend.read more

DO NOT BUY YOUR GLASSES HERE…read more Although the eye doctors associated with this particular Pearle Vision are excellent, I highly suggest you take your prescription and go elsewhere to purchase your actual glasses and/or contacts. I previously had purchased my glasses from this Pearle Vision so when I got my eyes examined I went over to the shop to purchases my glasses. For 2 pairs of glasses it was going to be $900. This was for one pair of no line bifocals and one pair of reader glasses. Oh but wait, there's more. I also wanted to change out the lenses in my Maui Jim prescription sunglasses to match my new prescription. $750 just for the lenses and use my current frames. I went ahead and ordered the Maui lenses but decided to shop around for glasses. I happened into Costco that day and did you know they have an eye glass area? I didn't until that day. I got one pair of no line bifocals and one pair of reading glasses for $312. So basically 1/3 of what I would have paid. They don't do the Maui lenses so I was stuck with Perle Vision. Two weeks after I order the Maui lenses I call and ask if they're ready, nope. A month goes by, I call again, are they in yet, nope. This was on May 15th. Every time I get in the car I think, I sure wish I had my sunglasses. Today, June 7th, I call again and the sunglasses are there and they tell me they've been there for over a month! What? They said they had called and left a voicemail on May 3rd and May 28th. No they certainly did not as I have had 2 voicemails on my phone since April 26th and neither was them. I also have their number in my contacts and have had no missed calls from them. So I go to get my glasses and I speak to the manager who is evidently the owner of that store. She's pretty much like, oh well. Then I ask for the name of the district manager and she says she's is the DM and there's no one above her. She ended up giving me $50 off so they only cost me $700 for lenses with a lot of inconvenience. That is the absolute last time they will receive any money from me, ever!

All the staff are great! Dr. Yip (super professional) and Teddy are Super on-point with their…read moreservice and they are friendly, warm, and welcoming. They always are extremely timely and make sure you are in great care while visiting them. They helped me on a weekend, being open on a Saturday as I had an emergency from a facial getting chemical in my eye. I'm all good now!

Love Lumi! When I first came last year for an urgent visit without vision insurance, Dr Yip…read morepersonally answered my call and offered to accept my medical insurance. I had called four different optometrists, and he was the only one who offered this option. Teddy assisted me with the information and appointment, and the doctor took great care of my eyes.

Vida does an amazing job! Even when it was very busy, she managed to be so helpful and somehow…read morepatient and fast at the same time. (Patient when that was appropriate and fast when that was appropriate, I think.) And I love my new glasses!

I dont know why Target would remodel, start charging more money and expect me to self checkout. I…read morealways came to Target instead of Walmart for the customer service. The stores are about a half mile from each other and Walmart charges less.....so if Target is only going to have one register open and expect me to self check out while four employees stand there talking about how the lines are long I will shop elsewhere.

I would give 0 stars if I could leave a review with 0 stars…read more This store has terrible deceptive practices from their advertising and overall unfair business practices. Taking advantage of people that don't understand your complicated billing practices is wrong. The manager, Lenia Cordero was absolutely no help at rectifying this problem. I would never recommend this business to anyone, go across the road to Stanton Optical, they are honest and will help. They honor and explain their advertising and promotions, they are not deceptive.

As in previous reviews you will see that I have been in several different America's best stores…read more This time I am in the euless store and these folks are fantastic in assisting me with adjustments and nose pads. It will be very difficult to find any other place that takes great care of you. Thank you so very much Christy and Dezirae!!

I've been using LensCrafters for decades and they've always exceeded my expectations. After…read morecataract surgery in both eyes, my prescription changed due to my vision improving. I love my current frames so all I needed was new lenses for both pairs of my glasses. With my insurance and the discounts, all was great. Thank you LensCrafters for the excellent service throughout the years.

Lens Crafters to the RESCUE!! I took my glasses in that needed fancy screws, the kind that need a…read morefemale end & a male end to cone together. I was sweating it es hen a repair shop turned me away, but Lens Crafters fixed them for free!!!!!!!!!

I Can See Clearly Now... Thanks to the Dream Team at MyEyeDr!…read more I had my full eye exam done by Sambridhi Paudyal (say that three times fast!) and let me just say--thorough is an understatement. She gave my eyeballs the VIP treatment and found I only needed a slight tweak to my prescription. My ego was relieved. Then I got passed off to the optical tag team of ERIK and EMILI--aka the dynamic duo of frames and insurance decoding. These two made picking out glasses feel less like a chore and more like a stylish adventure. No pressure, no upselling, no weird awkward silences... just a lot of laughs, genuine conversation, and good vibes. Erik broke down my insurance coverage like a friendly optometric accountant, and Emili was right there with him as she took it all in.I felt like I was in a high-end eyewear boutique (without the high-end guilt). Honestly, I'll be coming back for my next exam just to hang out with them again. Glasses? Vision? Yeah, cool--but Erik and Emili? They're the real vision! Highly recommend!

If you don't mind waiting 3 or more days to get an estimate on eye glasses and empty promises they…read morewill call you when they have the estimate then this is the place for you