I went in to get a lens reinstalled in a pair of glasses. They were able to get the lens…read morereinstalled on site in a matter of minutes. Not only did reinstall the lens, but cleaned the glasses and they look like new. Thank you for going above and beyond for such a small job.

I have been taking my family to see Dr. Bui for 3 years now and we are very pleased with the care…read moreshe has given us. She goes above and beyond to give us personalized care. The office is beautiful and has great hours. The staff is so patient with us to help us pick out glasses and to explain the options. They work with our insurance and have state of the art equipment. I'm so happy we found simply eyes!

Dr Orth is a nice eye doctor…read more however I made an appointment and when I showed up NO appointment The lady remembers talking to me but no appointment and can't be fixed Little concern on her part So i Won't be going back If you do go there Make sure you double check your appointment

This was the first eye exam that was done with natural lighting. When I was finally able to pick up…read moremy trial pair of contacts, I wore them for about a week and told them I couldn't see the letters on my computer clearly. Now, it did take me some months to pick up my contacts because I travel for work. When I let them know about the issue with my contacts, they wanted my primary insurance information and stated I needed a new exam because my eyesight could have changed in 4 months. Why is that? We are told to go yearly, and I have never heard of someone's eyesight changing that drastically in 4 months. Not to mention, I can see the lettering on my monitors just fine with the glasses that I have had for two years. I did purchase the contacts, but I'm not sure I'll ever use them. I'll wait until the beginning of the year when my benefits start over and get a new exam from another place. This time I won't choose the place based on convenience. Also, it's funny with every other call, they left a voicemail to tell me my trial contacts were in and left reminder voicemails when they would call. I called today to see if my contacts were in, and they have been there since November 10th. I received no call and no voicemail.

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

Don't waste time in calling to get the appointment. Reception is very slow, and they are not…read moredirecting in answering questions. waste of time.

Been a customer for 10 years. Exceptional in explaining and lenses made are perfect in how I am…read moreable to read on devices

After a lackluster experience with our former optomotrist in Uptown/Park Cities, my mother came…read morehome yesterday excited about finding a new optomotrist for our family, closer to our home near Las Colinas. She's had a severe eye infection for over a week and needed to be seen. The front desk staff greeted her when she arrived and was very welcoming. She was even more grateful they still saw her after being unable to find the online appt she had made the week before. She said the doctor was amazing, personable, knowledgeable and most of all caring. She was in and out for her appointment and very pleased - a 5 star visit! Today, my mom woke up with blurred vision so my Aunt went to get her prescriptions but there is only one. The doctor specifically told my mother to call the office if there is a problem with getting an eye ointment she prescribed. My mother calls the pharmacy to inquire about the eye ointment and they don't provide a reason yet suggests she calls her optomotrist as well. Remembering what the doctor told her the day before, she does just that. My mother is on speaker when she calls the office. The staff who answers the phone goes quiet after my mother provided her name and reason for calling so my mother thought the call had dropped. As my mother continues, the staff member interrupts, then goes quiet again as if she's bothered. Needless to say, I did not like how the staff member was handling my mother but I remained quiet and kept listening. Apparently, the eye ointment that was prescribed was not covered but my mother did not know this - because she does not work for the pharmacy, insurance company or doctor's office. She ONLY called because the doctor instructed her to do so if she encountered a problem attaining the ointment and she just wants to get better. The staff member continued to be condescending and facetious after informing my mother her insurance does not cover any ointments but it was when she passive aggressively stated "unless you want to pay $200+ dollars for the ointment...." I was floored! As if to imply my mother did not have the funds or capacity to do so! This is where my problem lies, who are you to infer where or what my mother spends her money on? She paid $3500 out of pocket for her eye surgery so $250-$300 is not going to hurt her financially for a medical prescription IF she needs it to get healthy. She's a Director over 11 financial institutions in Dallas & Houston, a philanthropist, a professional, makes over six figures and spends that on lunch so how dare you infer that paying for the prescription OOP would be a problem as if to put her in her place? In the interim, I digress. Again I'd like to reiterate per my mother, the doctor is phenomenal with great bedside manner, the office is nice and clean and boasts a lot of options for glasses and contacts, and you're in and out without waiting. She really didn't want me to mention anything because anytime we tend to have an issue or grievance, it's depicted as "Angry Black Woman" syndrome so she overlooks minuscule things. Well I don't and I feel like the office and public should be aware of this one staff member in case they encounter her. She's in dreadful need of etiquette, empathy and customer service trainings but we shouldn't allow one bad apple to ruin the bunch.

Might be the best Dr experience I have had in forever! The entire staff including the Dr completely…read moreCARES! Great work Dr!

100% is all I can say. We (my entire family) have been seeing Dr. Zebrowski for at least 30 years…read morenow. He is always personable and extremely knowledgeable. Staff changes, of course, but they are always accommodating and nice. I trust him implicitly with my eye care.

I came into the center with my mother wanting to switch to contacts and get new prescriptions, so…read morewe both needed exams. I got set with doctor Maria Soto, when she came in she seemed a little stressed when I first met her. I was a little concerned something was wrong so was genuinely asking her if she was okay. She said she was fine and I dropped it, after that we seemed to be alright. I had questions about payments and she directed me to the front desk, the ladies there were really nice and we sparked up a decent conversation as well! When I came back to the examination room she said she was offended by me, I was confused by this since I never said anything or implied anything offensive. I asked her what she meant and she said how I asked how she was doing "pissed her off" I was genuinely shocked that me asking how she was doing had made her upset. When I was telling her I was just trying to be an accommodating client and trying to be helpful she said I was turning the tables against her and that she did not need any talking and to forget it. She said she would carry on with the exam, but at this point I had enough. We went into an argument about it in the lobby and in front of my mother, with her also being appalled by Maria Soto's reactions. We are not coming back here ever again and if you do get Soto, do not try talking with her or get personal with her. She gets easily offended and will make you regret trying to making small talk or asking even genuine questions.

Professional, knowledgeable, very friendly. Everyone makes you very comfortable. Very easy to…read moreschedule your appointment, and they have early morning hours which we like. I recommend them to everyone.

Very awesome and friendly staff and Dr Tibiletti was very thorough in every aspect of my visit;…read moregoing over in detail what he was seeing from my test and answering each question I had. I appreciate the effort and friendliness that he and his staff put into my time there.

I thought I had a good experience. The doctor was very friendly and thorough during my exam…read more Explained cost efficiency of contacts to progressive computer eyeglasses. Turns out that when the doctor wrote out my prescription, she made a mistake. I only noticed it when I went to fill out my reimbursement claim form for my vision insurance. When I tried to get the office to correct it, I got the runaround. The clerk told me that I was given the "choice" of single vision glasses. NO! I was told I WOULD GET two different prescriptions one for a single vision pair AND one for a progressive pair for when I'm at work. I was told the RX was "ambiguous" to Lenscrafters next door and that is why they filled BOTH as progressive pairs (how could this be when all the clerk at Lenscrafters and I kept discussing was my SINGLE VISION PAIR). I was told they could go next door and tell Lenscrafters that I WANTED a single vision pair. How is being told you will get a single vision pair prescribed to you and seeing it circled on the RX WANTING a single vision pair of glasses? I was initially told they could write me a new RX or they could fax me one. Why, so I could fix this? Moral of the story...make sure that you have everything correctly marked before you leave this place or it will be "ambiguous" to Lenscrafters next door....

Our family has been coming to this office for several years, and even after moving an hour away, we…read morestill gladly make the drive because the care here is truly unmatched. She is honest, reasonable, incredibly knowledgeable, and genuinely cares about not only your eye health, but you as a person. It never feels like you're just another patient - she remembers your family, takes time with you, and always makes you feel cared for on a personal level. It's hard to find a doctor who combines professionalism with such genuine compassion, and that's exactly why we continue to trust her with our entire family's care. We couldn't recommend this office more highly.

Love this place! Dr. Doan was professional, courteous, and kind. I've been getting my eyes…read morechecked and glasses here for 3 years now.