This is a great place to get eye classes and have your eyes checked. I have been going to see Dr…read more Helbert-Green since she started practicing. She makes sure when you leave after an appointment that you know all the facts so you can make the right decision. Best place for being seen by a real professional and a very nice person.

I think there's something to be said for larger metropolitan areas having more advanced healthcare…read moretechnology. I had the most thorough eye exam ever, and Dr Webb and the entire staff are professional and helpful. I switched to a new multi focal contact lens brand and don't have to wear my readers anymore as a result. Good selection of up to date frames if you're needing glasses too. Easy to use patient portal and texting makes it a breeze to communicate with office staff. Love that they do a holiday food drive and encourage patients to participate. Thank you all!

Dear Office Manager,…read more I am writing to file a formal complaint regarding my recent experience with your office, specifically involving a staff member named Shaye during several phone interactions. I contacted the office multiple times seeking assistance and clarification about services and coverage. During each call, I remained polite and respectful. Unfortunately, the tone and manner in which I was spoken to felt dismissive, unhelpful, and unprofessional. I did not receive clear guidance despite calling several times, and the conversations felt focused only on payment rather than patient care and understanding. As a Medicaid patient, I left these interactions feeling judged and unwelcome. This experience was deeply upsetting and made me feel discouraged about seeking care through your location. No patient should feel uncomfortable or ashamed when trying to access medical services. I am requesting that this matter be reviewed and addressed. At minimum, I hope additional training can be provided to ensure all patients are treated with respect, fairness, and professionalism regardless of insurance type or background. Thank you for your time and attention to this matter. I would appreciate a response regarding any steps taken to address this concern. Sincerely, Lisa Harmon

After writing the review they did end up ordering the newer frames for me. The didn't charge me for…read morethe upgraded frames. So I ended up getting $400 frames for $350 instead of $300 for $350 as it was originally. In the end they made it right but lying to me about the lenses from the frames which became discontinued, not fitting into the Gen 2 was confirmed to be a lie. In the end it saved me $50 but cost me a months use. Lenses are like rentals. I lost a months life on them as they sat on a self.

I went in to get a lens reinstalled in a pair of glasses. They were able to get the lens…read morereinstalled on site in a matter of minutes. Not only did reinstall the lens, but cleaned the glasses and they look like new. Thank you for going above and beyond for such a small job.

Fast, friendly, good supply of extra nice frames. Love this group and am so grateful to have found…read moreSimply Eyes!

All the staff are great! Dr. Yip (super professional) and Teddy are Super on-point with their…read moreservice and they are friendly, warm, and welcoming. They always are extremely timely and make sure you are in great care while visiting them. They helped me on a weekend, being open on a Saturday as I had an emergency from a facial getting chemical in my eye. I'm all good now!

Love Lumi! When I first came last year for an urgent visit without vision insurance, Dr Yip…read morepersonally answered my call and offered to accept my medical insurance. I had called four different optometrists, and he was the only one who offered this option. Teddy assisted me with the information and appointment, and the doctor took great care of my eyes.

The folks at iconic eyecare are so friendly and warm!…read more I am the type of person who hates to get new doctors....but iconic eyecare made everything SO easy!! I am so grateful we found this place. I never want to go anywhere else.

Had a hostile experince just now w a staff member named amy. Kept rushing me to show my proof of…read moreinsurance. Wouldn't let me log in to show my proof of insurance/eye vision. Kept clicking her highlighter in aggression. Never been so embarrassed an left in anxiety. Had to leave with out my needed eye exam. Unbelievable. Sad day.

This was my 1st time coming here and everyone was amazing. They took a picture of my eye and she…read morewas able to tell me to talk to my GP because of lines she could see I was on the verge of high cholesterol. No other optometrist had done that before. She also fitted me with the lenses right there in the office another 1st for me. I was able to see how I would be seeing when I would receive my new glasses. I went to this place specifically because I wanted DIFF frames & they carried them, DIFF gives back when you buy a pr. I found the ones I loved & they were ready in a week 1/2. Easy peasy! You should run here to get your next pr of glasses, sunglasses, or contacts!

I've been going to First Eye Care in Bedford basically since I first moved to Texas well over 10…read moreyears ago. Dr. Catuncan is such a warm and reassuring person that is great at explaining things and helping you be proactive with your 'eye' health. She has always had a great staff as well. Staff there have come and gone, but always seems to be with people that seem happy to be there and very customer oriented.

I completely got busy and forgot to gush on this bizz; the staff is very customer friendly. A great…read moreface for the eye center. The Doc is amazing. Great overall experience. Thanks!!! I had to pay more as a new patient but I know I won't the next time, and I will go back. Check them out!

I feel this is an all around great office! The Dr. is very knowledgeable and professional. The…read morefront office people are friendly and helpful. I was very well taken care of!

My mom came here for both of her cataracts and overall it was a pretty good experience. The office…read moreemployees and nurses were all really nice and the office itself is very clean and well kept. I really enjoyed their snack corner where they have a keurig so you can make yourself a cup of coffee and they had snacks and even fresh cookies at times too. It was a nice added touch. The doctor is very quick and you mainly deal with the nurses and office staff. For follow up they're pretty straight to the point and make sure you are healing well. From start to finish we had the consult, the surgery, the day after surgery check up, the other eye surgery, the other eye day after check up, and a week after that the last post surgery check up. I really liked the office and my mom has has no issues. There are a lot of negative reviews and I think if they went over the documents in more detail about the hazards of eye surgery they would have less bad reviews... but for us, knowing what this was going to entail? A great experience.

Our experience with Texas Eye and Laser Center was deeply disappointing, particularly given the…read morenature of the patient population they serve. Many of their patients are elderly and have mobility limitations, hearing loss, or not surprising, vision impairments, yet the staff often seemed entirely unprepared or unwilling to accommodate those realities. Throughout the exam process, patients' names are only used when they are initially called from the waiting room. Once a patient begins making their way toward the sound of their name, the staff member has often already disappeared around a corner or behind a door, leaving confused patients trying to figure out where to go. In exam rooms with dim lighting, patients are told simply to "sit here," but when they ask where exactly, staff make little to no effort to guide them physically or verbally. I witnessed an elderly patient who appeared very unsteady on her feet being cut off twice by the same staff member as she hurried a file to the front desk and then back toward the exam rooms. During the second pass, the patient lost her balance and barely able to steady herself with her cane. The staff member did not stop or acknowledge the situation. I understand the office can become busy, but this interaction created a clear patient safety concern. A fall could easily have occurred, potentially resulting in serious injury. The impatience displayed during eye exams was also surprising and frustrating. Patients were frequently interrupted before they could finish reading the chart, with staff members either blurting out the letters themselves or switching to a new line before the patient had completed the current one. For an ophthalmology practice, the lack of patience and awareness shown toward people with vision difficulties is difficult to understand. Unfortunately, while the exam office had serious issues, the surgery center experience was even worse. Everyone is entitled to an occasional "off" day, but when the same problems occur again just weeks later during a second surgery, it suggests a pattern of "business as usual" rather than an isolated lapse. The most troubling aspect was the front desk staff at the surgery center. The woman working the desk was consistently rude, dismissive, and unhelpful. She either would not answer basic questions or could not provide clear answers. Rather than assisting elderly or mobility-impaired patients, she remained behind her computer screen barking instructions across the waiting room, leaving everyone confused about who she was addressing. When questions were asked, she regularly interrupted people only to respond with variations of, "That's how we do it," which is not a meaningful explanation or acceptable patient communication. The communication and coordination throughout the surgical process appeared disorganized and inconsistent. Even staff in the exam office seemed aware of the dysfunction and expressed frustration themselves. One major issue was the lack of consideration for transportation planning. Surgery check-in times were not provided until the day before the procedure, leaving families scrambling to arrange work schedules, school drop-offs and pick-ups, transportation, and caregiving responsibilities with virtually no notice. This entire process reflects a significant lack of leadership and patient-centered planning. An experienced office manager should be able to establish predictable and accommodating procedures that better support the staff, nurses, doctors, patients, and their families. Just as importantly, management should ensure that front desk staff receive proper customer service and accessibility training so they can interact respectfully and effectively with a patient population that often requires additional patience, guidance, and compassion. There may be capable medical professionals working here; however, the overall patient experience is overshadowed by poor communication, impatient staff, and a concerning lack of empathy for the people they serve.

Great experience during my visit…read more Staff and doctor were friendly. If your looking for a local owned eye provider check them out!

The office staff is terrible. They won't call you back no matter how many times you ask them…read more I asked Dr. Talbott if she would call back and she said not if it's after hours. The only way to talk to her without an appointment is to schedule a telemedicine and she charges for that. Liliana, the office manager, is rude and impossible to deal with. I signed a contract and had not used it all up when I was told that the contract had expired. Mind you they didn't offer to pay me back and this was thousands of dollars!!! They are swindlers and not to be trusted!!!

Professional, knowledgeable, very friendly. Everyone makes you very comfortable. Very easy to…read moreschedule your appointment, and they have early morning hours which we like. I recommend them to everyone.

First time seeing Dr Mario and wow! So impressed with his incredible bedside manner and…read morepersonality. Everything was perfectly seamless and a great experience. I've never been so happy with an eye doctor before!