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Mark Zebrowski OD PA

5.0 (5 reviews)

Services - Mark Zebrowski OD PA

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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MyEyeDr

MyEyeDr

3.7(39 reviews)
7.3 km
•$$$

Dear Office Manager,…read more I am writing to file a formal complaint regarding my recent experience with your office, specifically involving a staff member named Shaye during several phone interactions. I contacted the office multiple times seeking assistance and clarification about services and coverage. During each call, I remained polite and respectful. Unfortunately, the tone and manner in which I was spoken to felt dismissive, unhelpful, and unprofessional. I did not receive clear guidance despite calling several times, and the conversations felt focused only on payment rather than patient care and understanding. As a Medicaid patient, I left these interactions feeling judged and unwelcome. This experience was deeply upsetting and made me feel discouraged about seeking care through your location. No patient should feel uncomfortable or ashamed when trying to access medical services. I am requesting that this matter be reviewed and addressed. At minimum, I hope additional training can be provided to ensure all patients are treated with respect, fairness, and professionalism regardless of insurance type or background. Thank you for your time and attention to this matter. I would appreciate a response regarding any steps taken to address this concern. Sincerely, Lisa Harmon

After writing the review they did end up ordering the newer frames for me. The didn't charge me for…read morethe upgraded frames. So I ended up getting $400 frames for $350 instead of $300 for $350 as it was originally. In the end they made it right but lying to me about the lenses from the frames which became discontinued, not fitting into the Gen 2 was confirmed to be a lie. In the end it saved me $50 but cost me a months use. Lenses are like rentals. I lost a months life on them as they sat on a self.

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Mark Zebrowski OD PA - opticians - Updated July 2026

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