I was unhappy with the place I've been going to for the past 5 yrs for my eye exams. I found Keller…read morePremier Eye Care. The staff are friendly and knowledgeable. The office and exam rooms are clean. Dr Etame is through and explains everything in detail. Dr Etame is caring. In addition, I was very very pleased that the waiting time to be seen was less than 5 min. Also the cost of my glasses was reasonable. I highly recommend this Keller Premier Eye Care.

Very friendly and professional and supportive with exceptional care. Dr. Pam Thomas is very…read moreknowledgeable and very helpful in diagnosing eye problems. I highly recommend Keller Eye Care to anyone needing excellent ophthalmological service.

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

We've been going to Keller Eye Care for many years and have happy with the doctors that we have…read moreseen. The ability to schedule an appointment is less than desirable. The earliest availability to schedule over this past year has been approximately three months out. I don't need same day, same week appointments but need an office that can accommodate an appointment within the next month. My contact lenses fitting last year was to the point of comical. We had to go through several different brands and strengths to find one that worked. After each trial, I would have to wait 1-2 weeks for the doctor to be available to respond to a message and prescribe a different option. This lead to my fitting lasting nearly two months, which I find to be unacceptable.

Our family has been coming to this office for several years, and even after moving an hour away, we…read morestill gladly make the drive because the care here is truly unmatched. She is honest, reasonable, incredibly knowledgeable, and genuinely cares about not only your eye health, but you as a person. It never feels like you're just another patient - she remembers your family, takes time with you, and always makes you feel cared for on a personal level. It's hard to find a doctor who combines professionalism with such genuine compassion, and that's exactly why we continue to trust her with our entire family's care. We couldn't recommend this office more highly.

Love this place! Dr. Doan was professional, courteous, and kind. I've been getting my eyes…read morechecked and glasses here for 3 years now.

SUCH A WONDERFUL EXOERIENCE HERE!! They successfully transitioned my son to contacts after several…read morefailed attempts elsewhere! The customer service was unbelievable and the doc spent the extra time to ensure they were successful! Can't say enough positive things here! WE WILL BE BACK WITH THE REST OF THE KIDDOS! Well worth the 20 minute drive from Benbrook, TX!!! Also, the building and rooms were absolutely beautiful! This place was not a franchise, but ran by the docs who run it....and it shows how much they care!!! KEEP THIS ONE IN YOUR POCKET TO BRING THE FAM!!!

Ill try and keep this brief because I feel as if I've already wasted enough time with this…read morebusiness. I had an appointment July 2nd which was completed on that same date. On that date I paid for my exam for lenses which included a pair of designer frames and contacts as well. Three weeks pass and I hear nothing so I call to check in. The person who is spoke to did not provide an update on when I could expect to come and pick up the glasses but advised me to call back in two weeks. I wait 3 weeks and reach back out to them August 25th or 26th regarding the matter. On this date the representative placed me on a hold advised that she needed to speak with her manager and someone would call me back. I give them a business day and do not hear anything so I call back on Friday 8/28/26. Then the rep tells me the frames arrived. So then they send out to me the automated texts that my eye wear is ready for pick up. I take time out of my work day to go to clarckson eye care on 8/31/26. I'm greeted by the two reps at the front desk which who at least one of the young ladies I corresponded with on the phone. I neglected to mention she was very rude. She asked to place me on hold and before I could say anything I heard the hold music. Her customer service skills were awful. So awful in fact normally I let things like this slide and move forward but I feel the only way to be heard is to take more time to leave this review of the atrocious service. Now when I arrived on 8/31/26 the young lady sitting to the right asked me to take a seat. Where I waited. She then comes out and asks me did I order lenses only? Who orders lenses only. Secondly no the receipt which I had which no one cared to look at shows at the bottom I ordered frames as well. She goes back into the back office. Mind you when all this is happening the girl is continually laughing at what seems to be my visible frustration with the situation. She showed no empathy only amused that I was dissatisfied. She herself or someone from the back room comes back and pulls frames from the wall. These were the frames that I did order. I think asked the woman if these frames were from the wall and she goes she thinks so she will get her co worker. Another woman comes from the back and tells me they did not have my frames so they are giving me the display frames from the wall. I hesitantly tried them on and they did appear to fit so instead of causing a stir I took the frames home with me. But here are my issues. How come I ordered those frames 7/2/26 but I was not notified by anyone until 8/31/26 when I went to pick up my eyewear the frames I ordered were not carried. That was the whole point of spending the time on 7/2/26 picked out the frames I wanted so they could be ordered from wherever they were stored. If I would have been told the frames were not being carried anymore at the time of sale I would have chose different frames or at least known what is was getting. On that note if the frames were already there on the wall? When did the lenses arrive and how come you couldn't have the decency to have them installed upon my arrival? They removed the option for me to choose if I wanted display frames before running the transaction billing my insurance. That in my opinion is not right. This whole process could have been remedied with simple communications like cause for the delay in handling .I know from experience and per the clarckson themselves most frames do not take this long. All they had to do is call and explain the delay and set some expectations which is not unreasonable for a repeat or any paying customer. In addition I was never contacted by a manger never advised of the delay never advised of when the lenses came in. They left me in the dark about everything. I will never come back to this place, it's a perfect example of once they get your money that's all they care about once that's complete you become an after thought. If I could rate them lower I would. Buyer beware make sure to asked them details prior to your purchase

Excellent eye care and exams. Freindly, professional and efficient. The explanations for…read morerecommended future care was very helpful. The best!

Dr Trieu & her staff is absolutely amazing! I've been wearing glasses/contacts for years & she's…read morethe only one who's corrected my astigmatism. I've had a few follow ups because of the fit of the contacts, but she's been very patient.

Dr. Nguyen is the best optometrist out there. She will make sure you are fully taken care of, does…read moregreat at reassuring you of anything you may be concerned of, and also has great staff to check you in and assist with finding glasses to fit your face, as well as budget if that matters to you. Yen helped me find great fitting glasses that were fully covered by my insurance and gave me recommendations on lens to help my eyes long term. After finding this place, I would never want to go back to any of my previous optometrists so as long as Dr. Nguyen is there. She is also very time efficient without rushing the eye exam process at all, which has typically been the case for me with other doctors that want to get you in and out. Most importantly, my prescription has never been better and more accurate which means a lot to me. Thank you Dr. Nguyen and staff!

I can't say enough good things about this optometrist clinic! The staff and doctors are seriously…read moresome of the friendliest people I've ever met. From the moment I walked in, they made me feel welcome, and my eye exam was super thorough without feeling rushed. They helped me find glasses and contacts that actually fit my style, and they have so many stylish and cool frames, including some from Japan!! Plus, they even had hypoallergenic options (huge win for me since I'm allergic to acrylic). They told me if I ended up having a reaction, I could return my glasses within 3 months, no stress at all :)) It honestly felt like they genuinely cared about helping me, and I left feeling excited about my new glasses. If you're looking for an eye doctor who treats you with kindness and makes the whole experience fun, go here! PS: Be careful, you might leave with glasses so cute you'll start planning outfits around them!!! \(^_^)/

I was seen quickly and everyone was very nice. I was recently married and put on my husbands…read moreinsurance. There was an issue at first but the office spoke with the insurance company and handled it promptly. (A few days before the appointment). They also got back to me and let me know I was good to go within the day. The decor in the office is cool as well. I love the text reminders as well.

My husband and I have been coming here for 12 years now and we have no complaints. Super friendly…read moredoctors and staff. Lovely facility. Great selection of eyewear. And they never leave you waiting past your appointment. Highly recommend Altig!

Great experience during my visit…read more Staff and doctor were friendly. If your looking for a local owned eye provider check them out!

As an individual with complex eye care needs who has moved from out of state, this practice sounded…read moreperfect for my needs to continue care for already diagnosed conditions. The office manager told me that my only option to be seen was a package for $2000 that included services I do not need and lenses I already own. I asked if there was a separate package for transfer of care, she said that the doctor "might" call me back or she would ask and call me herself. As expected, I didn't hear from the doctor. Instead, the manager called me back and repeated that my options were to pay for the full package including a $500 scheduling deposit, or $600 to schedule an evaluation with no lenses included (which would be significantly more for less services and hardware). No matter how good the doctor may be, the approach to selling no matter the patients needs is clearly a scam.