Have had outstanding experience For past several years…read moreHad cataract surgery and follow ups Everyone is nice and highly professional Wonderful experience

Maybe it was the day I was in there but I left not understanding why I should be getting the most…read moreexpensive lens replacement. Maybe that's what I needed but I'm a fairly intelligent person and I asked a lot of questions and I just felt confused.

I had an artificial lens put in about 1.5 years ago and it was life changing and such an easy…read moreend-to-end process. I love Dr. Strange and his entire staff. I highly recommend you doing this for yourself if you can afford to. It was a big ask for me and I didn't want to spend the money on myself but I did and I'm so grateful.

From the owner: Taylor Strange, D.O., is a board-certified ophthalmologist and an expert LASIK surgeon and cataract…read moresurgeon at Alliance Ophthalmology in Fort Worth, TX. Dr. Strange has years of experience that have given him a deep knowledge of different ways to tailor your vision correction procedure to your needs. He'll work closely with you to find your most comfortable path to clear vision. For life-changing vision correction surgery, schedule a consultation with Dr. Taylor Strange at Alliance Ophthalmology in Fort Worth, TX.

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

SCLERAL CONTACT USERS WILL HAVE TO PAY OUT OF POCKET THEY DO NOT ACCEPT INSURANCE FOR SCLERAL…read moreLENSES. I've been waiting almost a month to be seen and was not informed that scleral lenses are exclusively billed out of pocket until the day of my appointment. They are not timely when responding to voicemails, and they did not inform me of this policy when I made my appointment despite clarifying exactly what I needed done and what insurance I would need to have in order to be covered. I'm wildly frustrated and angry because my eyes have been in so much pain because every time I try to get seen to have my sclerals replaced, I deal with more and more problems with insurance and have to reschedule a month down the line at a new facility every time. I literally just want to see and not be in pain, and it's facilities like this with nonsensical policies and inconsistent communication that keep me from having pain-free, clear vision.

*Please read* If there was a way to give a zero star review I would. I've gone to this location 3…read moretimes since the beginning of the year figuring out why my vision is getting worse (I'm in my early 30's) after taking various medications and getting told I might have glaucoma after my first appointment. The ironic part is that first visit I mentioned my issues I have had past blunt trauma with my eye at a younger age so part of my peripheral vision was gone since then. It took 3 visits to finally getting a basic test conducted to see if my peripheral vision was not good (obviously it's not when told from the beginning) so then the next conclusion from the doctor is I need to see a neurologist (I might have a tumor or mass behind my eye her words directly). Get referred to then said neurologist, wasn't even in the office for 15 minutes and said I don't know how to put this, but the doctor (Dr. Garcia) you had didn't notice the basic things about eye damage (I have a detached retina) so he was amazing by getting me help immediately which is leading to me getting surgery the same week. If I didn't meet this neurologist I still would of been praying to get the right answer. Overall summary is it took me almost 4 months to get a answer and it took me meeting someone other than Dr. Garcia to find out. I wouldn't recommend this place to my worst enemy.

I called to set an appointment with a retinal specialist. I have had retinal issues for the past…read moresix years. I moved and wanted to get a new retinal specialist closer to me. The person taking the appointments insisted I had to see a general eye doctor before I could see the retinal specialist, basically insisting that I waste an office visit. I let her know that I had a referral from my primary care physician and she told me that I would have to have a referral from an optometrist because my primary care physician does not know about eye care. That was enough for me to cancel my appointment. Judging from other reviews, especially other offices, I probably dodged a bullet avoiding this practice.

Excellent doctors and great follow up care. I have used them for 20 years for eye exams, and…read moresurgeries .

Terrible customer service. Rude and unprofessional. Made an appointment and never received an email…read moreor text confirmation. When I showed up for my appointment, they told me that it was "the day before." They then claimed that they called to remind me - I did not receive a phone call. Avoid this office!

I had an appt this afternoon at Azure Eye Center and it was the worst experience I've ever had at a…read moremedical facility. I made an appt to have my chilazion looked at. Once I was taken back to a room, I was told that I'd be getting a full eye exam including dilation. I actually just had a complete eye exam 2 months ago so I didn't feel that getting another one today was necessary. I was told that it's protocol for the Dr to know the health of my eyes before seeing me. Well, I could've asked that my records be sent over so the Dr could go back as many years as he wanted, but that wasn't an option. They were adamant that I receive a duplicate eye exam today, at my expense. I declined and made sure that the staff knew that I don't have issues with my vision and that I just needed an external bump looked at. They refused to let me go any further without that exam. An exam that I didn't need because I JUST had one 2 months ago. I knew that my regular optometrist couldn't drain a chilazion which is why I chose to go Azure and see an ophthalmologist. I took time off of work to get to this appointment and my time was wasted. They were so concerned with their protocol that they were not understanding that having two eye exams done for no reason is a waste of money. My insurance isn't great and I know I would've been stuck with a large bill for the dilated exam I didn't need. I am very disappointed in this facility. My time was wasted.

I had a very disappointing experience at Vista Eye. I went in for a routine eye exam and paid over…read more$100 for the visit. I got my glasses filled elsewhere using the prescription they gave me, and I realized within just a few days that I still could not see clearly. The prescription simply wasn't right. I called Vista Eye to get the issue corrected, since it had only been one week since my exam. Instead of showing concern or offering to recheck the prescription, they told me I would need to pay another $60. I was shocked. I expected a clinic to stand behind the accuracy of its exam, especially within such a short time frame. I left feeling frustrated and unheard. The whole situation came across as more about collecting fees than providing patient care. I regret going here and I would not return. There are many optometrists in the Fort Worth / Keller / Timberland / Heritage area who are far more compassionate and supportive. If you value customer care and accuracy, I recommend looking elsewhere before choosing Vista Eye.

The front desk staff gets you checked in quickly and the optometrist are always fast to see you…read more HOWEVER, we all know that the hardest part of going to the eye doctor is picking out glasses, ordering contacts and dealing with your insurance company. Well, not here. Talk to Mariam, she is the BEST. Not only is she friendly, but she knows her stuff. She knows how to work with your insurance, so you know what you are paying out of pocket, no surprises and helps you pick out frames that not only look good but work within your budget. Need contacts? She will check to see if there are any rebates available. We moved away but will drive over an hour to this location, just for her!

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

We've been going to Keller Eye Care for many years and have happy with the doctors that we have…read moreseen. The ability to schedule an appointment is less than desirable. The earliest availability to schedule over this past year has been approximately three months out. I don't need same day, same week appointments but need an office that can accommodate an appointment within the next month. My contact lenses fitting last year was to the point of comical. We had to go through several different brands and strengths to find one that worked. After each trial, I would have to wait 1-2 weeks for the doctor to be available to respond to a message and prescribe a different option. This lead to my fitting lasting nearly two months, which I find to be unacceptable.

I have been going here for probably about 7 years now and I love it so much! Obviously you can tell…read morewith the 7 year loyalty. When it comes to exams picking out new glasses sunglasses or even repairs because my little broke my glasses they do an amazing job at helping out!!

They were very nice the place was busy but nobody was having to wait the employees were very…read moreprofessional and handled the patients quickly and efficiently, we were taken care of by Diana she seen to know what we need before we did and took care of us with no problems