I was unhappy with the place I've been going to for the past 5 yrs for my eye exams. I found Keller…read morePremier Eye Care. The staff are friendly and knowledgeable. The office and exam rooms are clean. Dr Etame is through and explains everything in detail. Dr Etame is caring. In addition, I was very very pleased that the waiting time to be seen was less than 5 min. Also the cost of my glasses was reasonable. I highly recommend this Keller Premier Eye Care.

Very friendly and professional and supportive with exceptional care. Dr. Pam Thomas is very…read moreknowledgeable and very helpful in diagnosing eye problems. I highly recommend Keller Eye Care to anyone needing excellent ophthalmological service.

Even though it says 1 hour same day delivery that's false not true it's a ploy to get you to call…read morethem and then they try to set you up an appointment even though they know they don't make glasses even single vision in an hour so why would you go with somebody that already doesn't tell the truth

Love my new eye Dr. Glad I finally went. I have been putting it off for awhile and they put me at…read moreease. Very informative and great prices.

Have had outstanding experience For past several years…read moreHad cataract surgery and follow ups Everyone is nice and highly professional Wonderful experience

Maybe it was the day I was in there but I left not understanding why I should be getting the most…read moreexpensive lens replacement. Maybe that's what I needed but I'm a fairly intelligent person and I asked a lot of questions and I just felt confused.

I called to set an appointment with a retinal specialist. I have had retinal issues for the past…read moresix years. I moved and wanted to get a new retinal specialist closer to me. The person taking the appointments insisted I had to see a general eye doctor before I could see the retinal specialist, basically insisting that I waste an office visit. I let her know that I had a referral from my primary care physician and she told me that I would have to have a referral from an optometrist because my primary care physician does not know about eye care. That was enough for me to cancel my appointment. Judging from other reviews, especially other offices, I probably dodged a bullet avoiding this practice.

Excellent doctors and great follow up care. I have used them for 20 years for eye exams, and…read moresurgeries .

Spectacular service all around. Dr. Fincher does an expert exam as I wear both contact lens or…read moreeyeglasses with a very strong Rx. After visiting other Optometrists who couldn't quite get my Rx dialed in, Dr. Fincher is patient enough to take to the time to get it right. Having glasses from Warby Parker and my previous Optometrist making a mess of the Rx, the team at Eyes on Rufe Snow now have my eyeglasses dialed in perfectly.

Had a really great experience with this location two years ago, but.... this year was so bad. New…read moreowners maybe. Original appointment was scheduled for last week, they then said that they needed to reschedule, which was fine. Rescheduled for this week, they then canceled that appointment due to ice on the roads, ok fine. BTW, the roads in our area were fine, I ran several other errands that day and experienced zero ice / snow on the roads. Made it to the new 2:00 appointment time 5 minutes early, receptionist was snippy. They took me back to the exam room and did some preliminary testing, that girl was super nice, but sat in the room until 2:53 waiting for the optometrist, so I left. They send you a text warning about not being late to your appointment, I get it. But do NOT let a client sit in a room waiting for 50ish minutes or even 30 minutes.

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

My mom came here for both of her cataracts and overall it was a pretty good experience. The office…read moreemployees and nurses were all really nice and the office itself is very clean and well kept. I really enjoyed their snack corner where they have a keurig so you can make yourself a cup of coffee and they had snacks and even fresh cookies at times too. It was a nice added touch. The doctor is very quick and you mainly deal with the nurses and office staff. For follow up they're pretty straight to the point and make sure you are healing well. From start to finish we had the consult, the surgery, the day after surgery check up, the other eye surgery, the other eye day after check up, and a week after that the last post surgery check up. I really liked the office and my mom has has no issues. There are a lot of negative reviews and I think if they went over the documents in more detail about the hazards of eye surgery they would have less bad reviews... but for us, knowing what this was going to entail? A great experience.

Our experience with Texas Eye and Laser Center was deeply disappointing, particularly given the…read morenature of the patient population they serve. Many of their patients are elderly and have mobility limitations, hearing loss, or not surprising, vision impairments, yet the staff often seemed entirely unprepared or unwilling to accommodate those realities. Throughout the exam process, patients' names are only used when they are initially called from the waiting room. Once a patient begins making their way toward the sound of their name, the staff member has often already disappeared around a corner or behind a door, leaving confused patients trying to figure out where to go. In exam rooms with dim lighting, patients are told simply to "sit here," but when they ask where exactly, staff make little to no effort to guide them physically or verbally. I witnessed an elderly patient who appeared very unsteady on her feet being cut off twice by the same staff member as she hurried a file to the front desk and then back toward the exam rooms. During the second pass, the patient lost her balance and barely able to steady herself with her cane. The staff member did not stop or acknowledge the situation. I understand the office can become busy, but this interaction created a clear patient safety concern. A fall could easily have occurred, potentially resulting in serious injury. The impatience displayed during eye exams was also surprising and frustrating. Patients were frequently interrupted before they could finish reading the chart, with staff members either blurting out the letters themselves or switching to a new line before the patient had completed the current one. For an ophthalmology practice, the lack of patience and awareness shown toward people with vision difficulties is difficult to understand. Unfortunately, while the exam office had serious issues, the surgery center experience was even worse. Everyone is entitled to an occasional "off" day, but when the same problems occur again just weeks later during a second surgery, it suggests a pattern of "business as usual" rather than an isolated lapse. The most troubling aspect was the front desk staff at the surgery center. The woman working the desk was consistently rude, dismissive, and unhelpful. She either would not answer basic questions or could not provide clear answers. Rather than assisting elderly or mobility-impaired patients, she remained behind her computer screen barking instructions across the waiting room, leaving everyone confused about who she was addressing. When questions were asked, she regularly interrupted people only to respond with variations of, "That's how we do it," which is not a meaningful explanation or acceptable patient communication. The communication and coordination throughout the surgical process appeared disorganized and inconsistent. Even staff in the exam office seemed aware of the dysfunction and expressed frustration themselves. One major issue was the lack of consideration for transportation planning. Surgery check-in times were not provided until the day before the procedure, leaving families scrambling to arrange work schedules, school drop-offs and pick-ups, transportation, and caregiving responsibilities with virtually no notice. This entire process reflects a significant lack of leadership and patient-centered planning. An experienced office manager should be able to establish predictable and accommodating procedures that better support the staff, nurses, doctors, patients, and their families. Just as importantly, management should ensure that front desk staff receive proper customer service and accessibility training so they can interact respectfully and effectively with a patient population that often requires additional patience, guidance, and compassion. There may be capable medical professionals working here; however, the overall patient experience is overshadowed by poor communication, impatient staff, and a concerning lack of empathy for the people they serve.

Got me in right away for an emergency. No one else could accommodate me. They were so great I now…read moreuse them for regular eye care.

Dr Koogler has the best bedside manner. He listens well and explains everything thoroughly and…read moretreats you with respect. Staff is caring and attentive. Testing is super thorough and state of the art -- Selena is a pro at her job. We are so happy to have an eye care office the entire family can utilize for our array of issues including glaucoma, strabismus, glasses, dry eyes and children's wellness eye exam. Office is convenient and modern with a super lovely interior. 5 star experience from check in to final scheduling of follow up appointment. Dr Koogler is wonderful!

Right next door to visionworks. These doctors are pretty cool and thorough. Their open/close times…read moreare incorrect at this site. Come get your annual eye exam, and get tested for glaucoma and other eye diseases. If you get a prescription for glasses, you can just step next door and check out the frames