Dr Spivey had been my eye doctor for 32 years . Both my boys go to him! I will never go anywhere…read moreelse.

We are now coming up on 8 weeks (tomorrow) and still no glasses. This is bad business practice no…read morematter what the reason or who you blame it on.

My husband and I have been coming here for 12 years now and we have no complaints. Super friendly…read moredoctors and staff. Lovely facility. Great selection of eyewear. And they never leave you waiting past your appointment. Highly recommend Altig!

Better customer service. Don't hang up without a polite good bye when the person is saying a…read moreSeptember date would not work before even finishing the sentence...

We are on vacation and the screw fell out of my prescription sunglasses. Went to VC Vision as they…read morewere closest to our hotel and boy am I glad we did. In less than 5 minutes they'd replaced the screw and tightened up the entire frame! When I asked what I owed, he said "No charge!" I highly recommend!

Was in Ft Worth on vacation and accidentally bent my glasses frames. Called VC Vision and was told…read moreto just stop by for a repair. Pablo greeted us when we arrived and took care of the repair in no time. An absolutely delightful experience with a service oriented local business.

I have been going here for probably about 7 years now and I love it so much! Obviously you can tell…read morewith the 7 year loyalty. When it comes to exams picking out new glasses sunglasses or even repairs because my little broke my glasses they do an amazing job at helping out!!

They were very nice the place was busy but nobody was having to wait the employees were very…read moreprofessional and handled the patients quickly and efficiently, we were taken care of by Diana she seen to know what we need before we did and took care of us with no problems

My glasses broke and I was helped immediately! Best service ever, I highly recommend if you need…read morehelp

The person that assisted me was great. She had a full showroom of people and she was all alone and…read morebalanced everything wonderfully. She was knowledgeable and efficient and answered all my questions without ever appearing frustrated but the volume of people waiting.

Even though it says 1 hour same day delivery that's false not true it's a ploy to get you to call…read morethem and then they try to set you up an appointment even though they know they don't make glasses even single vision in an hour so why would you go with somebody that already doesn't tell the truth

Love my new eye Dr. Glad I finally went. I have been putting it off for awhile and they put me at…read moreease. Very informative and great prices.

Had seen another doctor could not see great for 2 years. My…read morehusband saw Dr Valamides in Watauga and loved him. He walked out seeing better than before and bragged on the great customer service. I agreed to try him even though it was an hour drive. I can not say enough about him and his employees. He knew right away how to help me see better and he was right!!! His staff is super friendly and most of all knowledgeable about contacts and glasses! I will never go anywhere else I was very pleased!

Doctor was decent. The office person was horrible. Bothered because I asked for my prescription to…read moretake to another place. She didn't want to give it to me...kept trying to get me to buy there. Like what?? She was like we can beat their prices-and even told me "why would I want to do something as crazy as go to somewhere else". So we ran numbers and one way was going to cost me $530 or so and another way was going to cost me $750 or so. Went to the other place. Contacts, glasses with warranty, add ons to lenses and they are out of network costs me $300!!! Choosing a different place for sure. Never going back.

Ill try and keep this brief because I feel as if I've already wasted enough time with this…read morebusiness. I had an appointment July 2nd which was completed on that same date. On that date I paid for my exam for lenses which included a pair of designer frames and contacts as well. Three weeks pass and I hear nothing so I call to check in. The person who is spoke to did not provide an update on when I could expect to come and pick up the glasses but advised me to call back in two weeks. I wait 3 weeks and reach back out to them August 25th or 26th regarding the matter. On this date the representative placed me on a hold advised that she needed to speak with her manager and someone would call me back. I give them a business day and do not hear anything so I call back on Friday 8/28/26. Then the rep tells me the frames arrived. So then they send out to me the automated texts that my eye wear is ready for pick up. I take time out of my work day to go to clarckson eye care on 8/31/26. I'm greeted by the two reps at the front desk which who at least one of the young ladies I corresponded with on the phone. I neglected to mention she was very rude. She asked to place me on hold and before I could say anything I heard the hold music. Her customer service skills were awful. So awful in fact normally I let things like this slide and move forward but I feel the only way to be heard is to take more time to leave this review of the atrocious service. Now when I arrived on 8/31/26 the young lady sitting to the right asked me to take a seat. Where I waited. She then comes out and asks me did I order lenses only? Who orders lenses only. Secondly no the receipt which I had which no one cared to look at shows at the bottom I ordered frames as well. She goes back into the back office. Mind you when all this is happening the girl is continually laughing at what seems to be my visible frustration with the situation. She showed no empathy only amused that I was dissatisfied. She herself or someone from the back room comes back and pulls frames from the wall. These were the frames that I did order. I think asked the woman if these frames were from the wall and she goes she thinks so she will get her co worker. Another woman comes from the back and tells me they did not have my frames so they are giving me the display frames from the wall. I hesitantly tried them on and they did appear to fit so instead of causing a stir I took the frames home with me. But here are my issues. How come I ordered those frames 7/2/26 but I was not notified by anyone until 8/31/26 when I went to pick up my eyewear the frames I ordered were not carried. That was the whole point of spending the time on 7/2/26 picked out the frames I wanted so they could be ordered from wherever they were stored. If I would have been told the frames were not being carried anymore at the time of sale I would have chose different frames or at least known what is was getting. On that note if the frames were already there on the wall? When did the lenses arrive and how come you couldn't have the decency to have them installed upon my arrival? They removed the option for me to choose if I wanted display frames before running the transaction billing my insurance. That in my opinion is not right. This whole process could have been remedied with simple communications like cause for the delay in handling .I know from experience and per the clarckson themselves most frames do not take this long. All they had to do is call and explain the delay and set some expectations which is not unreasonable for a repeat or any paying customer. In addition I was never contacted by a manger never advised of the delay never advised of when the lenses came in. They left me in the dark about everything. I will never come back to this place, it's a perfect example of once they get your money that's all they care about once that's complete you become an after thought. If I could rate them lower I would. Buyer beware make sure to asked them details prior to your purchase

I am so upset, they didn't tell me that they changed insurance and after I paid $147 for my initial…read moreexam, they charged me an additional $225 after my visit. I will never go back here and i don't recommend you do either. I did call and talk to the billing department and they said they would take care of it, so they sent it to a collections company to get their money. Totally uncool!

The doctor himself is the only reason I gave any stars at all. Unfortunately, the rest of the…read moreexperience has been extremely disappointing. We had an appointment on September 24th. After completing the paperwork, the front desk staff told us they couldn't get our coverage approved and would contact our insurance company, then follow up with us on Monday. That never happened. I sent a text on October 2 -- no reply. I sent another on October 8, and only then did they inform me they had not received payment for last year's eye exam. We were never notified of this. I contacted our insurance company, and they attempted multiple times to reach Western Center Eye Care. Their calls were never returned. When I followed up again, WCEC blamed the insurance company for "calling before they opened." The truth is, Western Center Eye Care switched billing companies in 2023 or 2024, and they never submitted my claim and submitted my husband's incorrectly. When my insurance finally did reach someone (I was told the name was Dana), that person was given clear instructions on how to properly submit a paper claim for last year and was also informed that we do have coverage and exactly what is covered. We still never heard back from WCEC. I continued texting -- ignored. The only response I eventually got said someone would call me. I am still waiting for that call. Customer service has been terrible from start to finish. Posting this review is the only way I feel I can get their attention and warn current or future patients about the lack of communication and responsibility. I am confident the doctor would not be happy with his staff. Screenshots of messages attached.

I was looking to set up my initial visit with a new optometrist, but unfortunately, my experience…read morewith the front desk was disappointing. I followed the instructions I was given by the staff at an earlier call. When I called back to provide the information they were unwilling assist and spoke to me in a tone one should not receive towards a new or existing client.

I came in on April 27th for a glasses and contact exam. My contact prescription had expired and I…read moredesperately needed a new one. Dr. Jordyn Flemons suggested I try a different brand and said she would order trials before issuing my contact prescription. I aggreeded to this and had explained that I was leaving the country in a few days and would not be back in Texas until August. I confirmed that my parents would be able to come into the store and pick up the trials to then send to me so I would be able to test them out, that way I would have the new prescription with the new brand and be able to do a full order and have them by the time I get back. It has been over a month with ZERO CONTACT. No emails, no calls and no updates. So on May 31 I called the store to check in...only it's not the store but a call center who said they have no way of reaching the store or doctor directly. They also confirmed what I already suspected, no order for trials was ever placed. Dr. Jordyn Flemons lied to me to my face about ordering this. She knew I was down to my last pair of contacts and knew how important this was. I've been waiting for over a month for something she never even did. What's worse is I would have been more than happy just sticking with the brand I've used for the past 5+ years. I asked the man from the call center (because can't ask the doctor directly) if I could just have the basic prescription so I could just order contacts, I need to wear contacts each day and at this point not going to have any. I wear monthly and have already overworn them. He said no. So Warby Parker charged me for a glasses and contact exam, gave me a glasses prescription, did all the things to test contacts and lied about actually giving out a contact prescription. What concerns me the most is the fact there is no way to contact the doctor directly, not even an email. I've been using Warby Parker since 2019 and will never order or shop with them again. I still want my contact prescription but they refuse to connect me with the store to even get what I paid for.

Cute little shop. They had a good amount of frames to choose from. You can also get your eye exam…read morethere too. But what made my experience so wonderful was Bee. She was amazing. Greeted me and told me about the frames and getting eye exams there. She also explained what makes the glasses so special. Again Bee was great. So make sure to stop by