I came in on April 27th for a glasses and contact exam. My contact prescription had expired and I desperately needed a new one. Dr. Jordyn Flemons suggested I try a different brand and said she would order trials before issuing my contact prescription. I aggreeded to this and had explained that I was leaving the country in a few days and would not be back in Texas until August. I confirmed that my parents would be able to come into the store and pick up the trials to then send to me so I would be able to test them out, that way I would have the new prescription with the new brand and be able to do a full order and have them by the time I get back. It has been over a month with ZERO CONTACT. No emails, no calls and no updates. So on May 31 I called the store to check in...only it's not the store but a call center who said they have no way of reaching the store or doctor directly. They also confirmed what I already suspected, no order for trials was ever placed. Dr. Jordyn Flemons lied to me to my face about ordering this. She knew I was down to my last pair of contacts and knew how important this was. I've been waiting for over a month for something she never even did. What's worse is I would have been more than happy just sticking with the brand I've used for the past 5+ years. I asked the man from the call center (because can't ask the doctor directly) if I could just have the basic prescription so I could just order contacts, I need to wear contacts each day and at this point not going to have any. I wear monthly and have already overworn them. He said no. So Warby Parker charged me for a glasses and contact exam, gave me a glasses prescription, did all the things to test contacts and lied about actually giving out a contact prescription. What concerns me the most is the fact there is no way to contact the doctor directly, not even an email. I've been using Warby Parker since 2019 and will never order or shop with them again. I still want my contact prescription but they refuse to connect me with the store to even get what I paid for. read more

Cute little shop. They had a good amount of frames to choose from. You can also get your eye exam there too. But what made my experience so wonderful was Bee. She was amazing. Greeted me and told me about the frames and getting eye exams there. She also explained what makes the glasses so special. Again Bee was great. So make sure to stop by read more

We walked in to an empty store and was not helped. Eric dropped the when he sent our clerk to break and he helped someone else.

Dr. Jordan & Associate Bee were so amazing! Such friendly service and really understood my needs. I have never felt more comfortable. 100% will never go anywhere else read more

I have been needing to get my eyeglass prescription filled and stopped by to see what glasses were offered. I was promptly greeted and assisted. I didn't have my prescription with me but was able to purchase glasses and later upload my prescription. I'm awaiting my shipment but am pleased with the friendliness and honesty of the staff. I'll definitely return next year for my vision exam. read more

Great selection. Helpful staff. Their folks are not pushy and understood my preferences quickly.

I would give zero stars for these glasses, I had an exam (which was fine) and I got my glasses, within a few months there was what appeared to be white smudging on both lenses and wouldn't come off, I quit wearing them and the lenses got even worse, when I took them in the store the staff basically told me I must have gotten some chemical splashed on them. I got the scratch/smudge resistant coating which apparently doesn't matter. I have had glasses for years and never had an issue like this, this was my first time getting glasses at Warby Parker and will never go back. read more

I've had Warby Parker glasses for YEARS, and I've never had a better experience! Americhi was WONDERFUL, so helpful, and so sweet too! She took the time to help me find glasses that would fit my face shape, and not once did I feel rushed by her! She was so thorough and made the process a breeze. read more

AWESOME ATMOSPHERE, GREAT CUSTOMER SERVICE & GREAT PRICES! Since I found Warby Parker, I WILL NOT go anywhere else for glasses, contacts, sunglasses (prescription & regular). Staff is knowledgeable, friendly, helpful, and will answer any questions asked!!! Even, "HOW DO I LOOK IN THESE GLASSES", HAHAHAHA!!! Responding with an honest answer and offering suggestions if the "look" isn't quite as cute as "you" thought!! YOU KNOW...... read more

Great customer service. The manager Emily is understanding and professional. When there was a mix up with some glasses I bought at a Warby Parker in Denver, Emily helped us and made everything right. Highly recommend! read more

GEORGIA!!! Remember her name. Because if you need someone there that truly KNOWS about their products, it is her!!! We actually had 3 people giving (Georgia) some other ideas (for my husband) along with her own. (Which were great! She is the one that picked mine out for me. She helped me see (no pun intended) what looked good on me and what would work best with my prescription (progressive lenses) I have NEVER had anyone help me the way the staff at WP helped me! This was my first and definitely won't be my last time shopping at WP!! I am SO GLAD I found this place! Georgia "bug" is AMAZING!!! read more

I don't necessarily need glasses. But every so often we come here to adjust, change or just to see the new styles in inventory. Definitely not the regular LensCrafters I'll tell ya that lol. Just to look from outside you can tell the difference. To me is just all in the details. Yes is esthetically pleasing with a nice ambiance. But the service is impeccable. The call you by your name making you feel like the only customer every single time. Plus their glasses designs are beautiful! Now it might be a bit pricey. But again you get what you pay. Quality and a long lasting product. Very nice place! A+ read more

Warby Parker WestBend - Adjusting babe's glasses - Eyewear & Opticians Near Me - Fort Worth, Texas

I am absolutely thrilled with my experience at Warby. After trying two other popular eyeglass makers in the area, and being very disappointed to say the least, Warby did the most amazing and perfect job on my new glasses! I considered Warby before I tried the other two places but I was insistent that I needed a designer label on my glasses. Silly me, weeks later and still no glasses after two really horrible experiences, I decided that designer label isn't as important as I thought it was. I walked into Warby, picked the pair I wanted, got a straightforward price with no add-ons being pushed on me. They had my order in the iPad within 10 minutes and I was out the door. I can't believe how amazing this place is. The glasses came in the mail a few days later. I'm thrilled. They are beautiful, they are the perfect prescription and they fit amazing!!!! read more

Warby Parker WestBend - Eyewear & Opticians Near Me - Fort Worth, Texas

The best eye glass buying experience ever. Kelly was a delight & very helpful when it came to time for me to decide which frames to choose. The selection is inviting for all ages... the affordable prices make it nice for everyone. The company's values definitely resignate within their employees. My glasses where ready in 5 days & my glorious sunglasses were ready in 7 days. The prescription was accurate & they both fit perfectly! Warby Parker could definitely teach some old school business owners a thing or two on building a company with confidence & humility. I wish this company years of success. They keep it simple & they give back to the under served. We are blessed to see this company here in Fort Worth! read more

Warby Parker WestBend - Sign - Eyewear & Opticians Near Me - Fort Worth, Texas

I've been getting my glasses here for the last couple of years - the selection is pretty good and the price is the best. Check out their service online as you can pick up to 5 pairs of frames that will be delivered to your home you can try them on and see which pair you like and go from there picking your new set of glasses.....I was a little worried that it was that easy but it was and now 4 years later I'm still getting great glasses at a very good price.....! read more

Warby Parker is my go to place for glasses. They selection is great and the price is always right. Unlike pretty much any other place you can go for glasses Warby Parker doesn't gouge. That's because they make their own instead of being part of the eyewear monopoly. The staff is always super friendly and helpful. This time around I brought in a few pairs to get new lenses in and ended up buying 3 new pairs for myself and one for my husband. One thing to note is that if you see something you like find out if it's limited because you don't want to miss out on it. Two of my frames were limited and one of those the staff had never seen before and they loved them. Finally don't be afraid to bring your pooch because I have a Mastiff and I've never been turned away with him. read more

My boyfriend needed a new pair of glasses and his father recommended WP. We are so glad he did or we would not have met the gem of Warby Parker: Kelly! She was absolutely lovely and very helpful. We truly enjoyed her presence and wish we could be friends! Kelly made all the difference. 10/10 read more

Amazing service and help! Accommodating and professional from the minute I walked in. Bravo and please keep up the wonderful service and product selection. read more

I just bought my first pair of Warby Parker glasses. I received them in the mail last week and they weren't properly fitted to my face(which was definitely expected since they were ordered online). So I went in to the store to get them adjusted. The staff was very friendly and accommodating! They were swift; it only took them about ten minutes to fix my glasses. They even helped me pick out some sunglasses for next time I order!! Great experience. I'm now obsessed with warby and highly recommend. read more

- Excellent customer service - Knowledgeable staff - Reasonable prices - Original/huge selections - Great location read more

I didn't read about this store (I know) or call (yes, again) but, just strolled right over. To be stopped at the door. It was done very professionally and friendly. All I had to do was show my legless glasses and explain that they had been at the wrong place, at the wrong time. Well, then. I could go inside and I met a young man who took a very fast look at my specs and told me that they had 2 frames that might work. Now, I'm to wait for the optometrist, who will determine if they will. They won't. Someone superglued one of the lenses that time she fainted while wearing these glasses and landed on tile. Poor glasses. read more

Great customer service!!! Very kind,helpful staff! They take care of any cares and needs you could possibly have, they know customer service! read more

My experience at the location was superb. Issac was extremely helpful, courteous and made the experience a blast. I had fun trying the different styles and Issac ended up finding the perfect pair of glasses for me, Louise Small in Rose Water. Issac helped me set up the shipment to come to my home at no extra charge. I cannot wait until my new glasses come in! I will definitely be recommending this location to everyone I know. :) read more

Absolutely adore this location. EXCELLENT customer service from the moment you walk in the door. You're greeted by the employees and welcomed with a smile. They also don't judge or put you to the side, like most places. They respect you and give you 100% attention when helping you. It's the smoothest process I've ever had buying glasses. Lovell (I think that's the name, if I'm spelling it right), a fellow young black male, went above and beyond to help me exchange my glasses. He made sure I left confident in what I wanted and even helped my sister with any questions on her pending purchase. He was a charm and had all the answers we needed! read more

Great customer service, good prices and nice frames. I ordered frames with Warby Parker before they opened Texas locations and the customer service was awesome. The same level of customer service was delivered when I visited this location. read more

Placed order, lost order, reordered, canceled order. For the price point they should have their affairs in order a little better. Over priced glasses from China. Nice staff though read more

There product is okay, but you can tell with the selection of frames they offer budget qualify. So if you don't prefer titanium frames, the plastic type should suite you. The big thing about this company is you can't get information on the status of your order. The store stated I'd have mine delivered in a week, but it's been over a week now and I may just have to go back to the store and get my status updated. I just wonder if there return policy is as crippled as their delivery system. read more

Horrible set up regarding CDC guidelines. I called ahead to see what had changed regarding COVID and I was told there could be a wait and I could not create a shopping appointment nor be given a wait time estimate. So, I arrive and am told that I have to wait 45 minutes until the next available time to shop. There was nobody inside the store except 5 employees. We could have easily shopped until the next person arrived for their "shopping appointment." Needs improvement. read more

My family has gotten glasses here in the past and it was always a quick and easy experience. I purchased glasses on Jan 3rd and was told 7-10 days for pick up. Called a week later and a phone rep answered and let me know my order hadn't been processed and there seemed to be some issue; she would escalate to lab and get back to me. No one ever got back to me so I decided to use the chat feature. I was told by the chat agent their labs were overloaded and couldn't handle current volume and they are allocating to other labs. (Not warby parker labs I'm assuming?) And its causing delays and they can give me NO update on my glasses or when the order will be processed. And that they hadn't reached out to me because the labs are so inundated they can't get back with reps. How is all of this my problem? Not to be rude, but this is all very frustrating. And seems to be very unorganized. Ive ordered glasses and have no idea if my order is processed or when I'll even be recieving them! Not good customer service warby parker! Very disappointed customer here! read more

Everytime I come into Warby Parker they have the BEST customer service. This morning I bent my glasses and I went into the store and was seen immediately. Chris was able to bend my glasses back into place and he also went ahead and replaced my nose pads for free because they were getting old. Overall I was in there for only about 5 minutes and everyone was so kind and courteous! read more

Stephanie was the kindest person I think I've ever met, she was so welcoming and answered all of our questions with a happy attitude. I highly recommend this company and visiting Stephanie! read more

I worked with La'Vell, he was so helpful. What great customer service he provided! This will be my store of choice.

Warby Parker has the best customer service! The staff at this location are so wonderful. Damian went above and beyond to help me figure out a quick solution to a problem with my glasses and I am so grateful! read more

This place has phenomenal customer service. They are so much different from other places that I at first thought they were faking. I was so wrong. They go the extra mile to get you what you need. My glasses had a slight issue when delivered and they took them back, fixed the problem, and had them shipped to me 250 miles away in less than a week. I can't say enough about them. Oh yeah, they are considerably less expensive than most places--even Walmart. So glad my daughter-in-law turned us onto WP. read more

Kelli was very helpful today! She was able to find frames that fit my face quickly and make great suggestions! She made processing an exchange easy! I was in and out quickly and am very excited to get my new glasses! read more

just got new glasses! the people working there are so nice and were so helpful in helping me choose a new pair! they were super friendly and let me take as much time as i needed while choosing glasses read more

Needed a new pair of glasses after I broke my current pair. I was taken care of by Kelli (Kelly?--couldn't read the name tag since I was wearing a pair of glasses 2 prescriptions old). Kelli helped me decide on the frames. There's not much to choose about the lenses. The only option is transition. Otherwise, all the lenses are the same: anti-scratch & non-glare. Like all other places, your prescription controls a lot of the cost. WP has frames that start around $95. I opted for something a little more expensive. Kelli tried to sell me on frames that are nearly indestructible, but being old and sedentary, that was not an issue for me. I was disappointed that it was going to take 18 days to get my glasses. I was pleasantly surprised when they arrived 10 days early. read more