Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went looking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor. read more

UPDATE: I am not sure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again. read more

I'm updating my review because I'm just so happy with Griffin Eye Care. I've been going to Dr. Griffin since I was in high school. She remembers me and the problems with my eyes every time. She's friendly and listens to me when I'm talking about any concerns I have about my eyes or vision. Caleb at the reception desk and helps customers find glasses is so welcoming and friendly. He also will not steer you wrong when finding glasses that fit your face and are your style. I finally have a pair of glasses that I can drive in and not feel dizzy with like I've had with previous glasses I've bought elsewhere. I love being able to buy both my glasses and contacts through them as well. So nice and convenient. The office manager and the tech are also friendly and helpful! I really could just go on and on about the whole staff! I really highly recommend them and I'll continue to come here until I'm forced to go elsewhere. read more

Dr. Griffin and the team (especially Caleb) are so great. I have difficulty getting a good correction and Dr. Griffin is excellent. Caleb did an excellent job ordering the glasses and getting the Progressive lens perfect!!! read more

I love this office . They care about their clients . Are very friendly and have the best cleaning proposal I have seen anywhere . We have been coming here since they opened . read more

I have been going her for years and have nothing but a pleasant experience Everytime.. I have had to visit for eye problems ( I had an ulcer on my eye) and for my yearly eye exam for glasses and contacts.. read more

I chose this eye care facility due to their connection with vision works. I've had good experiences with the company vision works but i forget that vision works is a stand alone retailer and not an actual optometrist office. So I went to griffin eye care in Fort Worth for my annual exams and I was disappointed. They scheduled me fast which was an initial high point but then it went downhill from there . On the Saturday of my appointment, the office was packed. There is only one doctor so I found it odd that there were so many patients waiting in the room. My eye appointment was set for 10:15 am and I was not out until after 11:20 am. This is out of the ordinary for an annual eye exam. The two ladies working the front desk and assisting did not seem to be fully aware of what they were doing and were disorganized. There were some very odd disconnects between the doctor and the staff. That is what led to the extended amount of time I spent there in the office. While trying on new contacts lenses , I felt some discomfort and received some pushback from the staff which was weird. Also I had some confusion about my final bill and charges which were never resolved. The receipt did not include itemized details or coverage information. It was just a basic handwritten form with an amount circled. The staff told me I had to pay extra due to the fact that my contacts exam fittings were for specialty lenses (toric). I've had astigmatism for years and always get the same exam with an in network every year . I've never paid extra and I was confused. The staff could not give me an actual explanation that made sense nor did the final bill show the break down of charges , what was covered and what wasn't , which made it hard for me to know what went wrong. I'll handle this through my insurance company but it was surely a stressful day over at Griffin eye care and it could have been much simpler. I learned my lesson and I hope my insurance company can set up reimbursement and next year I will be sure to go to a reputable , highly reviewed optometrist. If you need a new optometrist in Fort Worth , there are many options and I would not recommended Griffin eye care which is located in Hulen Mall. read more