Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

My first contact with this office was with Latoya. She was so kind and professional and made it so…read moresimple to make an appointment using my insurance. Dr. Polymer was really great at explaining my exam and how my eyes were doing. I didn't have a good feeling about purchasing glasses, the young lady wasn't as helpful with the explanations of charges. But I'm glad I went there for the eye exam.

It's been three weeks since I paid for lenses. This place ordered the wrong ones and now we have to…read morewait longer. Every time I call they say they will look into it and call me back. Never happens. They didn't hesitate to take my money though.

If I could give more than five stars, I would…read more I recently brought my uncle, who suffers from macular degeneration, to Pack Optical, and the level of care we received was truly exceptional. Dr. Alisha Poonawala and her entire staff took the time to patiently educate my uncle about his condition, explain what was happening with his vision, and recommend a supplement that could help support his eye health. What stood out most wasn't just their expertise--it was their compassion. They never made us feel rushed, answered every question with patience, and treated my uncle with genuine kindness and dignity. We left feeling informed, hopeful, and incredibly grateful. It's rare to experience this level of personalized care and attention in healthcare today, and Dr. Poonawala is a wonderful example of what every healthcare professional should strive to be. Thank you, Dr. Poonawala and the entire Pack Optical team, for making such a meaningful difference in our lives. We couldn't recommend you more highly.

Individualized wonderful customer service and friendly atmosphere. My wife is very happy with her…read morenew glasses.

Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went…read morelooking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor.

UPDATE: I am not…read moresure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again.

People are friendly and eager to help. They are very caring people who will help you with anything…read moreyou need

I've switched to Seabert Eyecare and can't be more pleased. Dr. Seabert listens and answers my…read morequestions and I never feel pressured regarding purchases. Also, Nathan is outstanding when it comes to help with your lenses and frames. Highly recommend Seabert Eyecare

Awesome customer service on both the optometrist side and prescription fill side. Caring people who…read morewant to ensure your eyesight is their first priority. Will be returning and moving family to this location

I've been seeing Dr West for over 20 years! Before she started her own practice I went to her for…read moremy first pair of glasses as a teen. I have followed her to each new facility she has opened. She is reliable, detailed, and gets you the best fit she can. I usually order my contacts through them but the glasses available to buy are expensive name brands. Since they are happy to verify your prescription, you can order other frames from many vendors. You don't have to buy the glasses there.

Here's hoping TSO in Fort Worth will respond to my issue so I can turn this one-star review into a…read morefive-star review. And I'm only taking the drastic step of writing such a negative review because I've had problems with this store going back two years and three sets of glasses. I also don't want to impact the guys at the front, who have been absolute Princes in helping me through the issues. I have a running joke with Mattie and James of Eyes Over DFW: They see me coming into their various offices so often we joke that I'm stalking them everywhere they go. FIRST ISSUE: Two years ago I ordered two pairs of glasses, one for up-close computer work and one for driving. They came back with the lenses switched, which I only discovered once I was driving on the notoriously dangerous highways of DFW and realized I couldn't read the road signs. James reordered them without complaint, even allowing me to pick out replacement frames in the Dallas office that were more expensive than my insurance allowance. SECOND ISSUE: More recently, because I was about to move from Dallas to Fort Worth temporarily, I asked that my glasses be delivered to the TSO store on Camp Bowie, about a mile from my rental instead of the 40 miles I'd have to drive back to Dallas to pick them up. But TSO overlooked that request and sent them back to Dallas, requiring me to wait another week for glasses I needed to drive safely. THIRD ISSUE: Yesterday I was standing at the sink and heard a tiny "tink" sound and one of the lenses dropped out of my frames. I'd barely had them a week, only cleaned them 2 or 3 times, and because I've been wearing glasses for more than 60 years, know how to handle delicate eyeglasses. I've reported this all and now wait hopefully to see if this latest problem will be resolved.

I take with great pride the submission of this review for Texas State Optical (TSO), led by Dr…read more John Johnson O.D, located at 6224 Camp Bowie Blvd, Fort Worth, TX 76116. This was, by far, the BEST customer service I have ever received, including military and civilian optical care services throughout the United States. As a proud US Air Force Veteran, I wanted to share my positive experiences through this 5-STAR feedback. I came across TSO - Fort Worth after my initial referral could not see me for several weeks. I Googled TSO locations close to JRB NAS Fort Worth, which is when I discovered this location. After reading many 5-STAR reviews, I decided to try TSO - Dr. Johnson, and it was a great decision. Firstly, Dr. Johnson agreed to see me the same day and perform my annual eye exam while also addressing my eye issue. I was given a convenient appointment, allowing me to complete all required documentation and insurance info online. When I arrived at this well-maintained, modern office, I was greeted with a big smile and a Texas welcome by Reyna, TSO's newest team member. Jade, who has been with TSO for a while, also greeted me. They quickly located my appointment and verified my info. There was a minor issue with my insurance, and Reyna then sought the assistance of the Office Manager, Jenny. Jenny came out to the front desk, introduced herself, and promptly resolved the minor issue with my insurance. Her skill in dealing with insurance companies and her ability to bypass long wait times was impressive. Within a concise while, Jenny escorted me to the private rooms to receive my annual eye exam and service from Dr. Johnson. Prior to Dr. Johnson's intervention, Daniela then proceeded with my initial vision exams. This was another smooth process, and Daniela, like her co-workers, provided great service, coupled with wonderful hospitality. Her technical expertise with the high-tech vision equipment was also impressive. Dr. Johnson then provided a thorough review and was meticulous in his actions and vision services. The first thing he did after his greeting to me was to thank me for my military service. He also provided detailed explanations and took the time to discuss my prior history, although it was with other eye physicians. He never rushed, nor did he provide unnecessary services. His extensive knowledge and experience impressed me, culminating in an outstanding first visit. I returned a few days later for a follow-on appointment and again received superb service from Dr. Johnson, Reyna, Jade, Daniela, and Jenny, but I also interacted with Macy and Michelle. Once again, I was warmly greeted and had a brief wait time, followed by outstanding follow-up service. This TSO location is now my preferred eye care location, and my only regret is not discovering this excellent eye care facility earlier. Throughout my visits, I observed the individual and caring service each TSO staff rendered to every customer, led by Dr. Johnson's medical expertise. As you review the multitude of 5-STAR reviews, I can confirm they are accurate and also highly recommend this exceptional TSO facility. To the great TSO team of Dr. John Johnson, Jenny, Jade, Reyna, Macy, Michelle, and Daniela, I say "Thank-You" for all you do, and I look forward to my next visit!!! For the readers of this comprehensive, ultra-positive review, I encourage you to give TSO-6224 Camp Bowie Blvd, Fort Worth, TX 76116, a try, even if you currently have another eye care provider. You will not be disappointed!!!! *****5-STARS ***** Respectfully submitted, "Poppa-G" Fort Worth, TX 13 OCTOBER 2022

My husband when here & enjoyed his experience, so my son & I also went. They did all the tests, it…read morewas quick & easy. My son & I were both able to find glasses we liked. The glasses themed art in the office is great. The doctor & all of his staff were amazing. I think we found our new optometrist.

Been here several times. Be aware they will not tell you the eye scan is optional and will just…read morecharge you $39.00 for it without you knowing that it's not something you have to do everytime. I am sure it's a great test and worth it but letting people know it's optional would be the moral thing to do. Tried to order 2 pairs of glasses and they took so long to arrive but when the first arrived they did not pass inspection and had to be re order when the second arrived they didn't have the skills to cut them correctly so we're going to have to be reordered again. Frustrated by the experience but instead of apologizing they asked me to go somewhere else. Which I will gladly do.