Very disappointed I decided to try them out. My son's glasses came broken. Instead of fixing he had to get a whole different pair and wait longer. My daughter went in and her glasses aren't even 6 months old and broke. They won't fix under warranty instead just want moremoney! Parent go elsewhere! read more

DO NOT BUY YOUR GLASSES HERE. Although the eye doctors associated with this particular Pearle Vision are excellent, I highly suggest you take your prescription and go elsewhere to purchase your actual glasses and/or contacts. I previously had purchased my glasses from this Pearle Vision so when I got my eyes examined I went over to the shop to purchases my glasses. For 2 pairs of glasses it was going to be $900. This was for one pair of no line bifocals and one pair of reader glasses. Oh but wait, there's more. I also wanted to change out the lenses in my Maui Jim prescription sunglasses to match my new prescription. $750 just for the lenses and use my current frames. I went ahead and ordered the Maui lenses but decided to shop around for glasses. I happened into Costco that day and did you know they have an eye glass area? I didn't until that day. I got one pair of no line bifocals and one pair of reading glasses for $312. So basically 1/3 of what I would have paid. They don't do the Maui lenses so I was stuck with Perle Vision. Two weeks after I order the Maui lenses I call and ask if they're ready, nope. A month goes by, I call again, are they in yet, nope. This was on May 15th. Every time I get in the car I think, I sure wish I had my sunglasses. Today, June 7th, I call again and the sunglasses are there and they tell me they've been there for over a month! What? They said they had called and left a voicemail on May 3rd and May 28th. No they certainly did not as I have had 2 voicemails on my phone since April 26th and neither was them. I also have their number in my contacts and have had no missed calls from them. So I go to get my glasses and I speak to the manager who is evidently the owner of that store. She's pretty much like, oh well. Then I ask for the name of the district manager and she says she's is the DM and there's no one above her. She ended up giving me $50 off so they only cost me $700 for lenses with a lot of inconvenience. That is the absolute last time they will receive any money from me, ever! read more

We have been patients of Dr. Nelly for many years. For all new contact lens prescriptions, she first gives us contact lenses until the contact lenses we ordered arrive. The doctor also examines us when we have had medical issues with our eyes. Last year, my daughter had an infection from some eyelashes that were applied at a beauty salon. We called Dr. Nelly and the next day she examined my daughter's eyes and gave her treatment, The doctor always tries to help you and is very kind to her patients. read more

Dr. Nellya Gendelman is awesome BUT ... I am appalled and horrified of the treatment we endured. On April 27, 2022, I took my son in for frame replacement and eye check-up. After the wonderful visit we had with the optometrist we went next door to get the prescription filled with the frames that we previously purchased with a different company. We were greeted and help by Alicia. My son had Medicaid and Alicia was having link everything together. There was another person working that day and she was helping someone else. The other person was Lana or Landa. We got to the part where Alicia said that there would be a charge for bringing in your own frames. I then asked if the charge can be waived. At that point Lana/Landa interjected rudely no we will not waive the charge. I then stated that I need to speak to the manager because of how she was speaking to me and my son at the time. She stood up and took down her mask and raised her voice that she was the manager and that I will not get the charge waived. She yelled and told me to leave, or she would call the police. I yelled back and told her to call them of course because I was threatened with my child. I then realized that she was the very person that I had a problem with the last visit which was in March 2021 approximately March 6, 2021. It was the same problem, but I asked for the manager and was called by Teresa, and she waived the fee. Lana or Landa then called the optometrist, and the optometrist called the manager Teresa who directed Alicia to waive the fee. Teresa spoke to Alicia in private because she went to the back to talk to her on the phone. I paid for the frames and left. We used Pearl Vision three times the first time was March 2020 right before Covid 19 pandemic. We had no problems the first time and love the craftmanship. We did not like the very limited styles that were available for Medicaid recipients. We then found a very affordable frames company and I asked if we could bring our own frames and was told yes but was not told there would be a fee. When speaking to Teresa I asked if she watched the video and she stated she would. On April 28, 2022, I received a call from Bradley who stated he was a manager and that I was no longer allowed to come to the store to pick up my son's frames because of safety issues. I told him that we were the ones threatened and that I would come to pick them up and have Euless PD there. I asked to speak to Tereasa, but she had to call me back. Teresa called me and asked me to let her mail the frames to me. I then told her that I would be filling complaints. The treatment I endured was due to retaliation and discrimination. If this happened to me, I am sure it is not the first nor last time someone experienced this. Those involved should be fired and I should receive a written apology. I called on December 5, 2022 and was told that Teresa does not work there and that Lana or Landa is still a manager and also Alicia is a manager now. read more

RUN!!! Called in and talked to alicia "the manager" about how my lenses that are very new were already scratching and needing to be replaced. She informed me that there was NOTHING that could be done about that and the cost would be an additional $165 for lenses.... RUN AWAY FROM THIS PLACE. There is better customer service elsewhere that at least try and listen to there customers!!!! read more

Wonderful care! They did the glasses in 2 hours and they were ready! So kind and helpful. Thank you Pearle Vision!

Barbara was extremly nice when I was picking out frames for my tiny script. She never heckled me to buy from an annoying line that overcharged for frames, she gave me her honest opinion on what frames looked good, and she even got the lens maker guy to get them done for me in an hour. AMAZING! She pulled up what my insurance covered and helped me to stick with that. She was just so sweet and made my morning at the eye doctor simply blissful. Plus my DO was right next door which I tried for the first time.... Dr Hyunh...I think that is how you spell her name. She is the cutest little thing. Nice as all outdoors and very efficent with her time. She was my receptionist when I walked in and I had no idea. My eye exam was routine...she explained everything before she did it, which for a punk like myself, was very comforting. She swore I didn't need reading glasses at my age, but I confided in her that when I do read, words run together like a blob, so it was in my best interest to get them. She listened with me, didn't argue, and wrote my tiny perscription out. I liked that. I liked that she listened to me and didn't send me out that door with no reading glasses. I will see her again in a year, hoping I don't get some weird eye thing. read more

The dr part was great. Fast and friendly with my teenage daughters. Now the part were you pick your glasses, not so much. The lady was very pushy on up selling me frames that my insurance wouldn't cover. I also had to tell her several times I didn't want add ons to the lenses. She then proceeds to tell me that due to my children's ages, 14 & 15, that it was law to get poly carbonate lenses. Um no it isn't and the practice of deception and dishonesty to upsell will NEVER work. Professionalism was never showed Extremely disappointed in her behavior. We will not be back. read more

I've been wearing glasses and contacts since I was 12 years old. Fast forward 20 years of eye doctor visits. I was extremely impressed by Dr. Ronin. She cares for the needs of her patients and really took the time to listen so that my eye care needs were met. Stellar experience and I highly recommend!! read more

My insurance gave me some recommendations in the area. I selected to come here. The doctor was very thorough and friendly. Took the time to speak to me about my vision. Now the next step was to walk across the short hall to get my frames. Boy, was I floored. With my excellent insurance I was going to pay an additional $900 base for what I needed. This was in network. If your looking for low prices this is not the place. I was able to connect with another location, out of net work, that cost me less than $100 to get all I needed taken care of. read more

The doctor was sweet. The staff were genuine patient and helpful. Prices were awesome too.

Dr. Gendelman is wonderful! I never had such a thorough and professional exam before now. I very much trust my vision health with her. Prices and very affordable and they honor most insurance providers. read more

The doctor at the clinic next to the glasses shop is AMAZING!! She's so nice and easy to talk to. She takes your concerns seriously and found the perfect prescription for my eyes. The ladies next were also very nice. They ended up giving me a deal on my glasses and worked with my budget! 10/10 a place I would use again. read more

Went here for my annual eye exam, the Dr was super nice, she listened to my issues that I was having and answered all of my questions. She gave me my contact and glasses prescription, allowing me to go out and purchase what I wanted, wherever I wanted. Staff was friendly and nice. Will definitely be back next year. read more

Had the most excellent exam there! Staff was so friendly and I walked out with lots of good information. Highly recommend them!! Optical Store needs too! Best service ever!! read more

The new doctor is amazing, and she has an awesome girl, I think her name was Angelica, working the front desk.

I needed a fast eye exams at late notice and they were able to see me and were very kind and the doctor has a great sense of humor!!!

Had a poor experience here. The selection is poor, but I picked out frames & worked through all the insurance stuff, ok great. Came a few days later to pick them up. Paid my bill and left. I realized they did not give me a receipt and did not give me my Rx back so I went back in to get them and they were really rude about it. I left again, and realized after a few minutes, the glasses were not darkening... they forgot the transitions. They made them again and I could not see out of them. I ended up taking them back again. Also, they neglected to say up front that there are no cash refunds if you are not happy with the results. I was very disappointed. Also, the business was dirty and smelled like mildew. I would skip them and go elsewhere. read more