I had a terrible experience with this location. After twice dealing on getting my glasses corrected…read morewith the prescription the lens and the frame were not correct. After returning them due to headaches it was the wrong prescription. Once returned from being corrected there were nicks on the inside of the frame and on one side of the lenses it was a bit up from what the other side was. When you would spray with the cleaner given to me it got in between the Lense and frame making it drip down my face before it dried in the lenses. After all I decided to get a refund, I paid 309.00 out of pocket yes, I agree with the 40.00 restocking fee charge but the other fees I paid for were not returned to me. Such as the 10.00 co pay, the 35.00 for the optomap, and 60.00 for the contact fit that is 105.00 that was kept by them. I have never heard of not getting refunded those fees restocking fee I understand that part. Very disappointed with the outcome. So after paying 309.00 out of my pocket I only get 164.00 I was excited to come here and it was upsetting. Then I was told I had to call my own insurance to tell them I had returned the glasses and so they can cancel the claim. I did and they were shocked to know that I the customer had to call them. Very disappointed!

Vision Life OD I wanted a cute pair of glasses for myself and my daughter. The technician helped us…read moreseem pleasant we pick out our glasses and put down a $200 deposit remaining balance of $715 with my insurance coverage total amount 915.00'. The technician said the glasses would be ready in 7 to 10 days. The technician called and said there was a problem with my glasses prescription and didn't know when the glasses would be available. I told her I would wait until the following Tuesday or I would have to go to another company. The technician called back on Friday saying she processed my refund for the glasses. I went into the office and found out the glasses were sitting in the office and the technician had not processed the prescription. The technician waited and called and lied about our glasses. I confronted the technician told I know she never put in the prescriptions. I spoke with the manager to let them know what the technician had done to me and my daughter. The manager said yes I believe you and we will talk with the technician. I asked the manager was the doctor aware of the situation and she said yes the doctor read my review on google. NOTHING FROM THE DOCTOR NOTHING FOR THIS OFFICE. DO NOT BUY FROM THIS BUSINESS YOUR CHANCES OF ACTUALITY RECEIVING YOUR GLASSES IS NOT GOOD. BE AWARE OF THIS COMPANY YOU WILL NOT RECEIVE YOUR GLASSES. WAS IT RACISM THE REASON WHY WE DID NOT GET OUT GLASSES AND HAVE NOT RECEIVED APOLOGY FROM THE DOCTOR????!

Been a customer for 10 years. Exceptional in explaining and lenses made are perfect in how I am…read moreable to read on devices

After a lackluster experience with our former optomotrist in Uptown/Park Cities, my mother came…read morehome yesterday excited about finding a new optomotrist for our family, closer to our home near Las Colinas. She's had a severe eye infection for over a week and needed to be seen. The front desk staff greeted her when she arrived and was very welcoming. She was even more grateful they still saw her after being unable to find the online appt she had made the week before. She said the doctor was amazing, personable, knowledgeable and most of all caring. She was in and out for her appointment and very pleased - a 5 star visit! Today, my mom woke up with blurred vision so my Aunt went to get her prescriptions but there is only one. The doctor specifically told my mother to call the office if there is a problem with getting an eye ointment she prescribed. My mother calls the pharmacy to inquire about the eye ointment and they don't provide a reason yet suggests she calls her optomotrist as well. Remembering what the doctor told her the day before, she does just that. My mother is on speaker when she calls the office. The staff who answers the phone goes quiet after my mother provided her name and reason for calling so my mother thought the call had dropped. As my mother continues, the staff member interrupts, then goes quiet again as if she's bothered. Needless to say, I did not like how the staff member was handling my mother but I remained quiet and kept listening. Apparently, the eye ointment that was prescribed was not covered but my mother did not know this - because she does not work for the pharmacy, insurance company or doctor's office. She ONLY called because the doctor instructed her to do so if she encountered a problem attaining the ointment and she just wants to get better. The staff member continued to be condescending and facetious after informing my mother her insurance does not cover any ointments but it was when she passive aggressively stated "unless you want to pay $200+ dollars for the ointment...." I was floored! As if to imply my mother did not have the funds or capacity to do so! This is where my problem lies, who are you to infer where or what my mother spends her money on? She paid $3500 out of pocket for her eye surgery so $250-$300 is not going to hurt her financially for a medical prescription IF she needs it to get healthy. She's a Director over 11 financial institutions in Dallas & Houston, a philanthropist, a professional, makes over six figures and spends that on lunch so how dare you infer that paying for the prescription OOP would be a problem as if to put her in her place? In the interim, I digress. Again I'd like to reiterate per my mother, the doctor is phenomenal with great bedside manner, the office is nice and clean and boasts a lot of options for glasses and contacts, and you're in and out without waiting. She really didn't want me to mention anything because anytime we tend to have an issue or grievance, it's depicted as "Angry Black Woman" syndrome so she overlooks minuscule things. Well I don't and I feel like the office and public should be aware of this one staff member in case they encounter her. She's in dreadful need of etiquette, empathy and customer service trainings but we shouldn't allow one bad apple to ruin the bunch.

Finally, an eye care team that truly sees you…read more Clear Eye Care Center in The Colony has been a game-changer for me. Dr. Luca's depth of knowledge and genuine way of educating patients makes you feel empowered, not rushed. And Nia? She's the heartbeat of the office. Her responsiveness, warmth, and ability to make every visit comfortable remind me that compassion in healthcare is alive and well. My daughter and I both come here, and we always leave feeling cared for and informed. In a time when good service feels rare, this team stands out as spectacular. I wouldn't trust our vision to anyone else.

All the folks at Clear Eye Care in The Colony are great. Lisa is so sweet and super thorough in…read morepicking new glasses -- she will explain and show you all the details. It's been a few weeks now and I'm super happy with new prescription and 2 new pairs of glasses. I'll be back next year if not earlier.

Dr Cargo is exceptional, easy to talk with my prescription was the first a a one that i could see…read morewell with in 3 years i have a lot of vision problems and the Ladies in the office are super friendly and very helpful

Everything went well! My child was a customer first because it was really close to our home and…read morethey accepted her insurance. I don't wear glasses so I never needed the services until now. Today was my first time going for myself because I am getting older and my vision is not the best. I still have 20/20 but decided I needed some readers at my age. The young female doctor is so sweet. She was our doctor at my daughter's appointment about a month ago and she did my appointment today. Long story short, we have never had a problem when going here and this is not my child's first time visiting here. I would HIGHLY RECOMMEND Cargo eye care!

The best eye dr I have ever been to. I am a new mom and had to bring my baby with me to my…read moreappointment (first time I've ever taken her by myself to a dr appt!!) the staff was insanely kind, encouraging, and helpful. I went in just for a new prescription but these ladies absolutely made my day and gave me such a boost in confidence in myself as a mom. Thank you guys seriously!

Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low…read morequality place. No customer service at all. They just want to sell you glasses at a higher price. Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low quality place. No customer service at all. They just want to sell you glasses at a higher price.

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

Don't waste time in calling to get the appointment. Reception is very slow, and they are not…read moredirecting in answering questions. waste of time.

I would not recommend this place. We've been bringing our kids here for the past 3 years, and this…read morewas by far the worst experience. Before scheduling the appointments, I asked the front desk three separate times to confirm that both of my children's eye exams would be covered by insurance. They repeatedly confirmed they were covered. Even when we checked in, no one mentioned any issue. After the exams, however, they told me at checkout that one child was still within the one-year period and that I had to pay the medical exam fee. If there was a problem with the insurance eligibility, they should have informed me before the appointment or before the doctor saw my child--not after everything was finished. To make matters worse, the second exam felt incomplete. The doctor only looked at the photos that had been taken, said there was no vision change, and did not perform a manual vision check. When I explained that their staff had confirmed coverage multiple times, no one apologized. The doctor came out looking upset but offered no explanation or acknowledgment of the staff's mistake. There was also confusion about my vision insurance. The front desk insisted that my insurance would not cover frames. Since I have a PPO vision plan, I went home and called my insurance company myself. They confirmed the office is in-network and that my plan includes up to a $150 frame allowance. When I called the office back, they admitted they had checked incorrectly and said my frames actually were covered. The lack of communication, inaccurate insurance information, and poor customer service made this a very frustrating experience. There are plenty of other eye care providers nearby that are more organized and respectful of their patients' time. I won't be returning.

me and my daughter have been going there for years he is great knowledgable and helped me out…read moreduring some hard times without even realiing it . 100 percent recommend!!

They have been great with us. The Dr. was very patient and helped with a pair of glasses that…read morebroke. We have purchased glasses in the store and also taken the prescription and gotten our glasses at Costco, either way they work well with us.

I've been with them as a patient for four years. However, after the last three appointments were…read morecancelled I was hesitant to go today. I did and when I wasn't called back after over a half hour I asked if they were running late. She told me they were not but they would call me in another half hour then see the doctor in another half hour. I told them I wanted a refund. I'm waiting for my co-pay refund and will never ever go back to this eye doctor again.