Dr. Surdacki is great. I spoke with her on the phone before booking our first appointment years…read moreago, as I was looking for someone who can help with a specific eye condition. My daughter has strabismus, and it was very difficult to find someone local to treat strabismus without surgery. I appreciate her honest feedback. She is very helpful in teaching her patients what is required to get the desired results. Thank you.

She's good, she does adults and pediatrics. Very good w/ peds…read more Glasses get a bit pricy here w/ the extra fees, but Long is a great eye glass guy. We've been going here for years. It's not closed as noted in another posting.

We're repeat clients of Dr. Elsten (the past 3.5 years)…read more He's precisely what has been described in the 3 earlier reviews (2009-01-09, 2010-02-26 and 2010-10-22). One addition should be noted . . . Dr. Elsten has proven to be highly knowledgable about the details, causes and outcomes of conditions, should you care to enquire. The integrity is clear; the examinations, crisp and thorough; and, from what we've seen in his office, he appears to be great with children as well.

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

Randy is amazing. He's very kind and considerate which is wonderful, but he's knowledgeable and…read morethat's even better. He can custom make lenses. I liked a certain wired topped frame but I wanted the lenses to it to be bigger so I could get bifocals with computer distance on the bottom. He can do that! He explained to me the difference between reading glasses distance and computer distance. It turns out I use the computer distance far, far more than reading distance. His frame selection is good but he can work with any good quality frame and he'll let you know if your frames will work. Some guys will sell you you anything just to make a buck, Randy is the opposite. He'll give to advice about what will work best and has been doing this business so many years he really knows what he is doing. (My advice is to listen to his advice.)

I have been waiting for my glasses for over a MONTH! I was originally told it would be…read moreapproximately 2 weeks. Don't go by his website hours of operation because he does not follow the hours of operation. I called this past Saturday and was told he would try and have them by 3:00pm and he would call me, NO call and of course my glasses are still not ready. I've visited his shop several times to try and talk to him because he never answers the phone. Never there for me to talk to in person. Don't buy from this place unless you want to wait a good long while. Finally got my glasses after a month and they were not good! Left lens was scratched, metal on noise piece was bent and scratched, washers under screws were cracked. Looked like they were very used.

Dr. Ballard moved to Dallas more than 20 years ago. He was very new to his practice when I started…read moreseeing him. I was regular patient for more than 10 years. I normally wore contacts, purchased through his office, but I always had glasses as well. Bottom line, regular patient - lots of $ spent over the years. A little over a decade ago, he recommended Lasik surgery for me. I paid cash for the procedure and had very good success with the results. However, my vision has changed over the past year. I called the office, described what I had going on and asked if they thought I might benefit from a enhancement procedure. As I have no desire to wear contacts or glasses again, I did not ask for a eye exam. I asked for them to evaluate me for further work. I was told an eye exam was $145, insurance or not and that I would not be seeing the doctor without it. I called the The Lasik Institute and they provided a free consultation. Eye exam, dilation and doctor consult included. They quoted a quite reasonable price that includes the latest technology, retinal mapping and a lifetime free for any future work as long as I have my eyes examined annually (not with them, any optometrist). In today's economy and times where may people do NOT have vision insurance, most doctors offices set themselves apart from others with the QUALITY of humanity and relationships they develop. Disposable cash I have to spend is not the issue for me here, but since Dr. Ballards office doesn't have any respect or consideration for the relationship, my money and business will go elsewhere.

I used Dr Ballard for my Lasik surgery over 10 years ago and have been extremely happy with the…read moreresults. He is an honest and caring Doctor and I highly recommend him for any of your eye care needs.

I recommend Dr. Reyna Hernandez office for your entire family for eye glasses as well as sun…read moreglasses. She and her crew have great work ethics and are very professional with great customer service! She has a great selection of frames, even designer frames! My family and I have been going there for years and absolutely LOVE it!!! ~T. Wells

I went to this establishment for new glasses. I took with me, a pair of readers I bought and loved…read morethe frames on and wanted to have them fitted with my new lenses. I was told it was not a possibility. Picked out frames and had an order ready to go which was gonna cost me somewhere around 400.00 WITH insurance coverage! Next day I call and tell them I cannot do it and they are too expensive, so they say, they will stop the order and when I can to come in and we will draw up an order for a more affordable deal. In the meanwhile, I contact two different optical places that tell me without a doubt, that they can indeed fit the frames I want with the lenses I need. So, I call this establishment back and tell them that I have found someone who can do the job on the frames I want and I want my initial (half payment) outlay of money back. They said no, their policy is no refunds. I have had my insurance people speak with them, corporate from Vision Source speak with them and they are not budging. They both said how badly they felt and feel she is being unreasonable. I filed a complaint with the BBB and still waiting to hear anything on that. This has been going on since Sept 29 and now it is Nov 16! I just want my money back and I don't want the glasses that they said they would NOT order, they KNEW I did not want them. I am ready to call channel 8 news to give them my story. Oh and I did not mention the fact that when I was seated having my eye exam, Dr. Hernandez pulled out her script pad and wrote me a script for eye drops for my "allergy eyes" as she called them without even asking me how my eyes felt. She said be sure and see me back in two weeks. Of course, so she can get even more money from my case as then she would be getting paid by my BCBS for the follow-up. I didn't get the script filled as I did not need the steroid she said I needed. She sells jewelry in her waiting area, leftover from a business she was previously in. She is all about MONEY and getting as much as she can even if it is mistreating the people that walk in her door. There is a five star rating up above, she gets NO STAR as far as I am concerned.

Dr. Nissan has been my neurologist for almost 4 years and has changed my life. He was the first…read moredoctor who actually listened and took amazing notes, and his medical regiment and advice has led me to go from dozen or more migraines a month to one to three. I am much more in control of my migraines and know how to manage them and how to prevent them with diet and lifestyle changes. I am grateful to Dr. Nissan and his fantastic staff for taking such great care of me. I love that I was able to do virtual visits during the pandemic, but am so glad to be back in person. The massage therapists are fantastic. Heather is my favorite and does an incredible job of relieving all the trouble spots and gives great advice. The office is beautiful, clean and comfortable. I highly recommend this great practice and especially Dr. Nissan and masseuse, Heather.

It's important to support local businesses during this COVID19 crisis and spread the word about…read morethose that are going the extra mile. I'm letting my YELP family know that NTIHN has temporarily moved all of their appointments to the Frisco office due to the pandemic. They have an impressive COVID-19 protocol in place for your protection! If you are immune-compromised, I'm letting you know this office is doing an excellent job of keeping you safe. When I arrived, a note said to wait outside and ring the doorbell. Office staff met me at the door and instructed me to stay on the entry rug. No one was seated in the lobby. She took my temperature and had me fill out a COVID-19 related questionnaire. Everyone in the building was wearing a 3M type medical mask. I was taken straight to an exam room, and instructed to place my personal items in a bag they provided for me. I changed into a gown. As I waited they had a monitor in the room that stated: this room was sanitized with medical-grade wipes between patients, and steamed cleaned last night. We are also utilizing medical-grade air filters throughout the facility to capture a large percentage of airborne COVID-19. Nice! NTINH works as a team, amazing people who definitely go the extra mile. I've been a patient of Dr. Sorins for years, he was the first doctor to take my migraine pain seriously. Eventually, the Botox for migraines is what saved me. I thank the entire team here! Because of Dr Sorin, I'm able to live a normal life. Stay safe.

Great optometrists. Chad was super helpful, very competent and thorough, and he went out of his way…read moreto share extra info with me about my optical health. Just exactly what you'd hope for in an optometrist. The exam was efficient and fast, without being hurried, and the price was very competitive. I definitely found my permanent eye exam location here in Denton.

I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

Brooke was so thorough explaining all my options and the best way to start with particular…read moreinjections, so I felt confident and comfortable after leaving! She's a rockstar!

If you plan to schedule a dental appointment, I do not recommend going to this clinic. They are…read moreUNPROFESSIONAL and RUDE. My wife and I took time off work for our daughter's teeth extraction, but just a few minutes before the scheduled appointment, they canceled due to an "emergency." This has happened twice, with both appointments being canceled and rescheduled for the same reason. Because of these last-minute cancellations, I lost several hours of work. Overall, I am very disappointed with their service and lack of professionalism.