I really like all staff/techs/both docs. They truly make certain you are not only satisfied but…read morethat everything fits appropriately. Along with smiling great attitudes. It took a couple of appointments for my multi focal contacts (due to my first time trying and getting used to it). They never made me feel bad for changing my mind. Also- they made certain I had enough trials to try. My husband, my mom, and I both come here. We are all very satisfied with contact fitting, eye glasses and sunglasses.

Every time I have my annual visit I am given a sells pitch to purchase his up charged products (…read moretelling me that no other products are the same ) when I have found exact products or/and different brands with the exact ingredients thru AI that are substantially lower in cost. My last visit I was told how much eye therapy would help. The whooping cost....$1200.00. And yes, I did NOT need it and this "Therapy" would not even address the concerns I had regarding my vision related to drying eyes and aging. I purchased his lubricant eye drops for $39 to get home and find the EXACT brand on Amazon for $21. He says "use caution when purchasing from Amazon because there products sit in a warehouse.." You order from a distributor just like Amazon!!! Additionally, through my insurance I have a $10 co-pay, I am always charged $49 because his office have you sign this is a condition for service. This office performs a mandatory retinal screening (Texas law prohibits imposing certain additional fees as a condition for service, yet Viewpoint Vision in Carrollton does) And don't get me started on the frames and prescription cost. I purchased a pair for $657.00 . I kept looking through my lenses and then without. I couldn't see the difference. I went back and informed him....get ready....he stated..." the lenses were just to minimize possible strain on your eyes, not to adjust the vision that's 20/20!!! All sales are final. So why was this prescription so freakin high or even written? He will NEVER scam me again! I will never buy glasses or products from an optometrist office from now on. I get my exams, get the prescription, pick my own frames and get the prescription filled at Costco or somewhere else. I've have never paid over $150.00 by doing this. Healthcare is seemingly more of a racket than it is about patient care. Greed always steps in.

Best place ever to get exam and glasses. I have been going to see doctor hashed for many yearsread more

Excellent care and attention to needs. Not hurried and time taken to explain. I had a very nice…read moreexperience. Highly recommend.

Great customer service, and efficient! Dr. Ahn is very…read morekind and knowlegeable. They have very unique styles that you can not get anywhere else. Very knowlegeable and great staff! Song was especially helpful! Thank you!!

I would not recommend this place. We've been bringing our kids here for the past 3 years, and this…read morewas by far the worst experience. Before scheduling the appointments, I asked the front desk three separate times to confirm that both of my children's eye exams would be covered by insurance. They repeatedly confirmed they were covered. Even when we checked in, no one mentioned any issue. After the exams, however, they told me at checkout that one child was still within the one-year period and that I had to pay the medical exam fee. If there was a problem with the insurance eligibility, they should have informed me before the appointment or before the doctor saw my child--not after everything was finished. To make matters worse, the second exam felt incomplete. The doctor only looked at the photos that had been taken, said there was no vision change, and did not perform a manual vision check. When I explained that their staff had confirmed coverage multiple times, no one apologized. The doctor came out looking upset but offered no explanation or acknowledgment of the staff's mistake. There was also confusion about my vision insurance. The front desk insisted that my insurance would not cover frames. Since I have a PPO vision plan, I went home and called my insurance company myself. They confirmed the office is in-network and that my plan includes up to a $150 frame allowance. When I called the office back, they admitted they had checked incorrectly and said my frames actually were covered. The lack of communication, inaccurate insurance information, and poor customer service made this a very frustrating experience. There are plenty of other eye care providers nearby that are more organized and respectful of their patients' time. I won't be returning.

I've had two previous optometrists in the dfw area since living here, and both have left me…read moreunimpressed for various reasons. I was really impressed with my check up experience at Rosemore with Dr Chen because of her thoroughness, patience, and friendliness. Rosemore had all the newest equipment to make the check up appointment efficient and comfortable, because let's admit it... getting close ups of your eye balls is not the best feeling. I asked a ton of questions because frankly I'm nosy and want to know everything about what is being done and why (is there a Netflix documentary on eyeballs?). To my delight, Dr Chen happily answered all my questions while teaching me a bit on eye science. The facility itself looks brand spanking new and immaculately clean. There was a frames show room up front, but I didn't take any home with me this time. However, I'll be back soon to pick up my next set of hipster glasses! The appointment process online was super quick and easy. I did have a quick question on my insurance, and they were able to answer it immediately via the phone. Yay efficiency! I recommend Dr Chen and her office team to all my coworkers and friends now

I would give them zero stars if possible. I would definitely not recommend them! My previous eye…read moredoctor quit taking my insurance and I went to Rosemore because it was close to home. The doctor told me I had dry eyes and the beginning of cataracts. My previous eye doctor had never mentioned this to me. He prescribed Meiobe which can have a ton of side effects. I only took it a couple of times & it made my eyes blurry. He also told me I had an ingrown eyelash, which I couldn't see or feel. He said even though it didn't bother me it bothered him so he supposedly removed it & he charged it to insurance. He wrote a new prescription for eye classes. I picked out of frames. I was told they were on backorder. I called several times & they weren't available. After a couple of months, I picked out some frames at another place and had my prescription filled. The prescription was way off. I went back to the Rosemore eye care and was told that I would have to get a new eye exam and pay for it because I got the glasses somewhere else. They actually told me that the other place might've put the lens in backwards I went to Plano eye associates in Plano and got a new exam. I do not have dry eyes or cataracts. The rosemore eye prescription had gone from a two to a three for my prescription and the new exam showed I needed a 2.5. I got the new prescription put in my new frames and they are wonderful. Rosemore only cares about money. They don't care about you.

Amazing optician, amazing selections and top notch service and quality of glasses, with great…read moreprices..

My baby took both legs of the glasses and bent it backwards, breaking one of them. I didn't think…read moreI'd get to salvage these glasses but they fixed it without a problem! Under like 10 minutes. I'm very grateful and impressed. Thank you so much!

Great place for eye exam and contact lenses…read more Both Docs are great and know what they are doing. In addition to prescription for glasses and contacts got eyes examined for whole host of potential ailments to ensure all is good. $156 for eye exam including both prescriptions. After $30 off (yelp), higher price because I have astigmatism.

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

Based on excellent reviews, I made my 1st appointment @ Little Elm Eye Care. Very impressed. I was…read moreable to fill out all the new patient forms on line, was seen withing 5 min, full exam. All the Staff were professional and courteous. All questions were answered, never felt rushed. Highly recommended.

I have been driving from Denton to Plano for 10+ years for the eye doctor. This year I decided to…read moretry a new (closer) location. Three minutes from work... scheduling was super easy and I didn't have to take a day off just to have an appointment. All staff was friendly and knowledgeable. Picked up my contact lens order TODAY, less than a week after order. I loved this experience and I will be back next year.

Lost a Valued Customer of Four Years Over $190…read more I've been a loyal customer here for over four years and have purchased more than 20 pairs of glasses, which makes this experience even more disappointing. I ordered prescription Ray-Ban glasses, and when they arrived, the Ray-Ban logo was missing from the frames. Naturally, I questioned it because the branding is part of what customers expect when purchasing Ray-Bans. I was then told that in all the years the optician had practiced, he had "never seen that happen." Instead of helping resolve the issue, the blame was placed on me for "not requesting" that the Ray-Ban logo be on the glasses. Let's be realistic -- I'm the customer, not the manufacturer. Why would anyone intentionally purchase Ray-Ban glasses without the Ray-Ban branding? The entire point of paying for a designer brand is to receive the authentic product as expected. What should have been explained from the beginning is that authentic Ray-Ban branded prescription lenses and frames may need to be ordered directly through an authorized Ray-Ban dealer or manufacturer. Had that been communicated honestly upfront, I would not have wasted $190. Instead, I had to purchase another pair of glasses elsewhere and was denied a refund because I was told the misunderstanding was somehow my fault. Losing a loyal customer over $190, after years of business and repeat purchases, is extremely disappointing. Good customer service is about communication, accountability, and valuing long-term customers -- and unfortunately, I did not experience that here.

Received excellent service and prices very reasonable. Woul highly recommend this place for all eye…read moreglasses including sun glasses. Mr, Han was great