I got some Ray Bans from here and I want to give a huge shout-out to Nayyab who was incredibly…read moreprofessional and patient during the process. She answered all my questions with such confidence and ease and repeated herself when asked. I went through several stores for glasses and this location and experience at Lens Crafters has been the easiest and most seamless experience. You don't see someone like Nayyab every day who knew exactly what to say and all the itty gritty details for each aspect of glasses!

The team lead at this store has no customer service at all. It seems like the other employees are…read moresharp and nice and helpful and I was unlucky to walk up to the only person not doing anything. Now that I think about it he probably wasn't doing anything for a reason.

Great customer service today. Went in looking for…read morereplacement nose pads for glasses we bought here over a year ago. They had the ones we needed and replaced them in store.

The sassy manager is rude and dishonest. I wouldn't recommend this location. I've been going to…read moreLensCrafters at other North Dallas locations for years and always bring my own frames because I'm particular about the style. This rude "Manager" aka white male, told me they don't allow outsiders' frames to be used. I said, "Really?" but didn't waste my time arguing with this person, and I walked out to go to another location where they had no problem ordering lenses for my frames. Stay away from this location until they hire NEW management team!!

Be careful of choosing this place and get ready for multiple visits and paying from your pocket on…read moretop of your insurance. They never get the prescription right and ask you for follow-up visits which costs you time and money. Very frustrating experience and am regretting to choose this place for vision care. Sharing my experience to save you from the hassle.

I came in needing a new pair of glasses and didn't realize my prescription was expired. The manager…read moreI believe (can't remember her name) directed me to the eye doctor got me in for an eye exam literally within 20 minutes after I got that done she then assisted me with picking my glasses. And helped me with understanding my insurance policy. Overall I had an amazing experience and looking forward to getting my new glasses. (Not to mention I use to go to America best all the time now I'm never going back lol)

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

I had a very disappointing experience today (06/09/26). The front desk staff seemed disorganized…read moreand unsure of what they were doing, and everything took much longer than expected. They initially charged me almost $50, then later called to say the correct amount was only $12, requiring me to provide my payment information again due to their mistake. I had already explained that I work night shifts and came in after work, but there was little consideration for my time. The payment process and overall customer service need significant improvement. I hope they improve their front desk operations, staff training, and billing procedures to provide a better experience for future customers.

Our family has been with Dr. Brooke Dugas for 10 years, so we were thrilled to visit her at her new…read morelocation, Socialeyes Eye Studio. She is such a fantastic, knowledgeable, and patient doctor who always takes the time to address our concerns. The new staff at the studio is just as wonderful, friendly, and helpful as she is. We highly recommend this practice for anyone looking for consistent, top-tier eye care!

The staff and OD were okay. Just don't buy their cheap generic contact lenses because they tear…read moreafter a few weeks. Really...

We had a terrible experience there today when my daughter was running late and you guys refused to…read moresee her after she sat in traffic for an hour. You guys refused to give her her RX by phone and made her make an appointment then refused to accommodate her even though we are longtime customers. You lost our entire family business for good today.

Came in to get my glasses fix and Jillian made sure I was taking care of and the customer service…read morehere is awe keep up the good work

I have had a few issues in the past . The service is inconsistent..I went in and stated my Medicare…read moreinsurance...they were not helpful and wanted to only upsell me...well went online...and ordered glasses single vision for all covered under my Medicare insurance....in the -ast depending on who waits on you. Same issues. Always the hustle...

This place has gone downhill ever since it was sold to MyEyeDr!! I went here for years saw another…read moredr who recently retired but thought I would try... I made an appointment with MARK COLL, OD on Monday 6/8 3:20 pm never saw him some other lady dr shows up and proceeds to take care of me. She never mentioned or explained why I'm not seeing Dr. Mark Coll!! The entire visit was done by by the assistant and this lady the actual DR spent 10 minutes to tell me nothing changed. It cost me $200 just for the visit with insurance!! WTH No glasses or contacts!! This place is now a money making practice they don't care about the patient, just marking appointments and hurry through the visits!! Beware!! Go somewhere else do your research. Stay away from Corporate controlled companies.

This place have gone down hill. The assistant taking all the tests before the real doctor came it…read morewas rude and didn't have a customer first attitude. She looked like she would rather be anywhere else. The last state was they would not give me a glaucoma drop refill until i did a special field appointment even though I was a customer for 10 years and I was completely out. Stay away!

We had a wonderful experience from start to finish. This was our first visit to this office and it…read morewas my 4 year old daughter's very first eye exam. All of the staff was so kind, patient and helpful throughout the whole process. Dr. Stacie was amazing and she really took her time when working with my daughter. She did a great job of explaining everything to us and answered any questions we had. You can tell that they really care about their patients and I couldn't be happier to have found them!

If you have a medical concern with your eye other than glasses or general vision then I WOULD NOT…read morerecommend Prosper Family Eyecare. I visited Prosper Family Eyecare as a walk in for medical care for my left eye and learned a valuable lesson. There is a BIG difference between an Optometrist and an Ophthalmologist. An optometrist IS NOT A MEDICAL DOCTOR and is not qualified to assess anything other than sight testing and management of general vision changes. If you are in need of glasses or general vision then this is what an optometrist is qualified to assist you with. However, if you are in need of medical attention for your eye then you need to see an ophthalmologist (a medical doctor) with experience diagnosing and treating eye and vision conditions. What is disappointing is that Prosper Family Eye care accepts walk-ins to treat issues beyond the scope of what they are qualified to access as there are no medical doctors (Ophthalmologist) at this facility i.e. they are Optometrist. I called and set an appointment to go in due to having serious discomfort in my left eye, bloodshot, increased sensitivity to light, poor vision. This office does not bill insurance so the out of pocket is $155. I came in for a foreign object or debris in my eye yet during my visit my eye was not flushed out. Other than a general eye exam I was prescribed Tobramycin and sent on my way. During my visit, the affects and dangers of Tobramycin were not explained. There are serious complications of this medicine, blurred vision, blindness etc. This medication is to treat bacterial infections, it will do nothing for a viral infection and will only make it worse. It is imperative that a proper evaluation of the eye is done to be sure the infection is bacterial to prevent the eye from regressing further. What I find especially troubling is how an Optometrist (not a Medical Doctor) can prescribe this medication for a patient with a medical concern. Optometrist should not be prescribing this type of medication unless it is related to a patient experiencing an infection from a contact lens or something of that nature within their general scope of practice. Prescribing this medication to a patient with a medical concern unrelated to general vision issues is something only a Ophthalmologists (medical doctor) is truly qualified to do. Bottomline, if you have a medical issue with your eye that is unrelated to wearing glasses or contact lenses then spend your money to go see an actual M.D., an Ophthalmologist. Even Proper Family Eyecare won't refute this, as after they took my $155 and failed to treat me properly they simply referred me to an Ophthalmologist so I could get proper treatment. #LessonLearned

My family and I have been using ReEnvision for the last couple of years. Dr. Neha Patel is very…read moreknowledgeable and always is able to answer any questions I have. I have a younger daughter, and the office made her feel special. The first time we went, she was a little nervous and Agastya gave her some ice cream. She couldn't stop telling everyone that her EYE doctor gave her EYE-scream. Her eyesight is improving, and they were able to have an organic conversation with my daughter about why it's important to keep her glasses on. The office clean and they use the modern tools to do your eye exams. The experience to pick out glasses and getting the measurements was simple. They were aware of what the insurance covers and made sure we were able to take advantage of all the benefits. Dr. Patel was also able to explain what options they can do to accomplish a successful exam for someone who has Alzheimer's and might struggle with a typical exam.

We had the best experience, Dr. Neha Patel is great! Elsa and Kiran will take good care of you as…read morewell. They have a lot of great options on glasses.