The service was alright when I came around 11am to noon on a Saturday. I saw possibly two customers prior to me that were already being assisted. The associate free to help me was Mark, store market manager. He asked me professionally how can I be helped today. I told him I have a prescription and are looking for some glasses with my insurance. He asked about my insurance and it turns out VSP is out of network. He told me that even with out of network, I will have a $70 allowance towards frame. He handed me a tray and told me to go ahead pick some glasses to try out. He directed me to where the female glasses were.
I circled around and truly only picked a few I like on the Ray Ban section. There was many brands ranging from Michael Kors, Coach, Vogue, Tiffany & Co, Bvlgari, Gucci, Tory Burch etc. The location was honestly made for someone in market for high end luxury eyewear. Ray bans were the only ones I felt not too crazy in the hundreds in pricing. The price tag of some of these glasses can be upwards to $500 for frame.
I had a hard time finding a pair of frames I liked and honestly I only got help when I asked for it. I circled back to Mark a few times asking for specific types of glasses like metal, squared/round, flexible and must have nose piece. He told me there wasn't much options that check those boxes and said I can check in the mens eyewear for more of what I might want.
Finally when we found a pair of glasses and I wanted to start paperwork, there was a rush of customers. I had to wait about 15 minutes or so to get assisted again. We got through paperwork and I paid. I thought it was strange that Ray Bans lens were cheaper than LensCrafters and they were better in quality. Only difference was having to wait for order to arrive to store for pick up versus LensCrafters lens make it same day pick up possible. I didn't realize until looking at itemized receipt that I was paying for warranty on each pair of glasses I got. I also was sold by Mark that if I get a second pair of glasses it's 50% off but honestly it doesn't feel like a deal when your other pair frames are so costly. After a day or two of research, we found a better location that took our insurance and saved us $$$. We called (on following Monday) in to return LensCrafters purchase. Luckily enough, since no business days have pass, we were able to refund purchase without waiting for arrival of purchases.
For two pair of glasses, the receipt was almost $800 at LensCrafters. We decided to check out Visionworks, benefits there went further and the price tags weren't extreme. We were told about warranty and not surprised by additional fees. We got two pairs of Ray Bans for $300-$400 at Visionworks to give a price comparison. read more
