Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

We moved to Texas almost five years ago and have had a great experience at every visit. My husband…read moreand daughter have also been seeing Dr. Bita Garza for their annual eye exams. She is knowledgeable, friendly, and takes the time to connect with her patients. Tami in the office is also amazing helping with any questions or issues with eyewear. I would highly recommend their office.

Exceptional Vision Care & Compassionate Expertise - Why I Trust Dr. Gulrez Khoja in Plano, TX…read moreI've been a loyal patient here for nearly five years, and every single visit reminds me why I'll never trust anyone else with my vision health. From the moment you step into the office, you're greeted like family by a team that's warm, professional, and genuinely invested in your well-being. The environment is modern and welcoming, but it's the human connection that makes this place extraordinary. Unlike many healthcare providers today, Dr. Khoja takes the time to truly listen. She doesn't just glance over charts--she dives deep into understanding your unique concerns. Because of my family history of eye disease, she's carefully monitored my vision for the last 2.5 years, keeping detailed progress reports and scheduling regular exams every six months. That kind of proactive, personalized care is something you rarely find anymore! Recently, I faced an entirely new health challenge: I'm preparing to start chemotherapy. While my medical team has been focused on the obvious concerns, it was Dr. Khoja who brought up a critical point that no one else had--how chemo can affect my vision. Thanks to her foresight, we established a baseline eye health assessment before my treatments even begin. This way, we'll know exactly how my vision is impacted and have options ready if corrective action is needed later. Who else thinks of that level of care? It's rare to find a doctor who combines world-class expertise with such a deep level of compassion. Dr. Khoja is a licensed Therapeutic Optometrist and Optometric Glaucoma Specialist, an expert in managing complex conditions like keratoconus, surgical complications, and specialized contact lens fittings. She also cares for children's vision needs and provides advanced treatments like Corneal Refractive Therapy (CRT). Beyond her impressive credentials, she makes every patient feel seen, heard, and cared for. That's the kind of doctor everyone deserves but so few actually find. If you're in Plano, TX or nearby, do yourself a favor--make an appointment with Dr. Khoja. Whether you need routine vision care, help managing complex conditions, or simply want a provider who will advocate for your overall health, you won't find a more compassionate and capable expert. (Photo with Dr. Khoja attached because some moments in life deserve to be remembered!) Gratefully, Mark D.

This place is exceptional. My husband, two of my sons and my mother-in-law all use this place and I…read moreneed to get my eyes checked so I Went in yesterday and everyone was knowledgeable and friendly. From the girls at the desk that take your information and make the appointment to the assistant that takes her time getting all the information that the optometrist to the optometrist.... You were made to feel important. The optometrist takes her time and explains everything she's doing. This place should be packed from open to close because they do such a wonderful job.

David was great. He was very helpful in finding me new frames and even fixed my current glasses!!!read more

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

My glasses couldn't be repaired and John found a perfect pair of frames to put my existing lens in…read more Saved a lot of money and love the frames. Great customer service.

Great experience with my family for over 10+ yrs. Very reliable, flexible and affordable. Always…read morefriendly staff and Dr Kirkland is great.

I am writing to express my deep disappointment with the service I received at LensCrafters in…read moreWillow Bend Mall. and this has been one of the most frustrating customer service experiences I have ever had. I had to return to the store five separate times because of repeated mistakes with the measurements for my progressive and Transitions lenses. Despite multiple visits, the issues were never resolved correctly. What made this experience even more difficult is that I have mobility challenges. Every visit required a great deal of physical effort from both me and my husband, who had to push my wheelchair just so we could return to the store and clarify the ongoing problems. This was physically exhausting and emotionally draining. Most of the problems began with Kimberly. She made repeated errors from the start and recommended polarized lenses without taking the time to properly review whether they were appropriate for my vision needs. I trusted her professional advice, believing she had carefully considered what was best for my eyes. When Connie became involved, I hoped the situation would finally be corrected. Unfortunately, the measurements and service were still not accurate, and the problems continued. Throughout this process, my husband had to take on the responsibility of carefully reviewing every detail, asking repeated questions, and making sure everything was correct because we had lost confidence in the accuracy of the work being performed. In addition, I was disappointed by the way Kimberly spoke to my husband. Her attitude was unprofessional and discourteous, which only added to an already stressful situation. In the end, we accepted a full refund because the problems were never resolved. While we appreciate receiving our money back, it does not make up for the time, physical effort, stress, and inconvenience we endured over the course of five visits. We invested significant time and energy trying to resolve these issues, only to leave without a satisfactory outcome. I hope this complaint is taken seriously and used to improve the quality of care, professionalism, and attention to detail provided to future customers. No customer should have to experience what we went through.

This was by far the most disgusting, disrespectful, and blatantly racist experience I have ever had…read morein my life. I walked into this place and was completely ignored like I didn't even exist. Not a single employee acknowledged me, greeted me, or offered any help for the entire 15 minutes I was there. It was beyond obvious that this was intentional. The level of unprofessionalism and prejudice in this store is shocking. They looked right at me and chose to pretend I was invisible. I have never felt so unwelcome and disrespected as a customer. This is not just bad service, it is unacceptable behavior that should not be tolerated anywhere. I strongly warn everyone to stay away from this place unless you want to be treated with complete disregard and disrespect. Absolutely the worst customer service experience imaginable.

I visited MyEyeDr this week for a glaucoma exam. I have been seen by Dr. Ly a few times and really…read moreappreciate his professionalism and kind demeanor. If I was only rating Dr. Ly, my review would have 5 stars. I struggle with having people and objects close to my face, so going to the eye doctor is stressful for me. The first part of my appointment was with a technician who led me through the tests. Everything was fine until she was taking my eye pressure with a tool that blew little puffs of air into my eye. She measured each eye and then went back to my right eye and blew three rapid succession puffs into my eye. I pulled back and she just shrugged her shoulders and walked out of the room. I don't remember her name, if she even gave it to me, but I sincerely hope I don't ever have her as a technician again. I feel she was extremely unprofessional and uncaring.

This is the 4th yr I have gone to MyEyeDr and I have always had a good experience! Dr. Ly in Plano…read moreis great and Naloshin assisted me for more than one hour helping me find glasses that looked good and were in my price range. I really appreciate the customer service, and very happy with my new prescription. Thank you!

The office space was clean and all of the staff were very friendly. I came to Dr. Diaz because I…read morewear ortho-K lenses and she was very knowledgeable about it and helped me get new contacts. Every experience I encountered with a staff member was pleasant and I felt valued as a patient. Dr. Diaz and her contacts team went above and beyond to help me get my contacts filled after a horrible previous experience with my former eye doctor. Making an appointment and keeping in-contact with my Rx situation was amazing. Highly recommend checking out Lone Star Vision especially if you're looking or wear Ortho-K lens!

Our ophthalmologist Dr. Dao recommended Lone Star Vision for our 5-year-olds glasses. I'm so glad…read moreshe did! Marcy was the best to work with. We are new to vision wear, our family does not wear any and did not know what to expect but Marcy made us feel great about the choices we made. I realized while sitting there how important it is to have qualified staff and she knew all of the answers to our questions and was able to make wonderful suggestions that made us feel at ease. I am so glad we visited and I definitely don't mind coming back here for any future needs! I so recommend them! MARCY, A BIG THANK YOU!!!

ive been coming here for glasses since i was 12 i think. i cannot recommend this place enough, they…read morehave such a great selection of frames and theyre usually done within a day!! im 20 now and the value has not changed nor has the staff.

I can not say enough good things about this place. The staff was so friendly and genuinely cared…read moreabout me and my vision needs. They had several walls full of different frames to choose from. I ordered the very best lenses they offered and the price was significantly less than I was expecting. The lab is literally right there. Get your glasses the next day.

I schedule a contact lense exam. I called to verify my appointment and to confirm that my copay is…read more$0 for the contact lense exam. The agent agreed that my copay is $0. Then proceeds to tell me that the my copay is $95-170. I asked what am I paying for, he said contact lense exam. I asked him to affirm my copay is zero. He says, "Yes". He could not tell me why I was being charged. There was zero alignment with my concerns. I have not used any of my benefits this year. Honestly it looks like insurance fraud

I had a great experience picking out frames. It took me about 45 mins with help from one of the…read moreemployees. She sold me the frames right off her face! Checkout was quick, and I received the frames in the timeframe given. I've always hated wearing glasses but these are so nice I don't even mind. I recommend.

Once again Yelp comes through with an excellent recommendation! We read all the excellent reviews…read moreand I'm adding another one! It was a busy Saturday, the day before the Super Bowl. In fact, there was a paper sign on the door saying they'd be closed Super Bowl Sunday. I think that's a smart move on their part! Huuuge selection of frames all arranged by frame shape/type and Men's or Women's and also price. The salesgirl was very friendly and knowledgeable. We narrowed it down to a couple of choices and finally down to the winner. She took measurements and we decided what kind of progressive lens - premium, premium digital, or workplace. She was able to apply some coupons to our order - the frames were originally $199.95 with a $79.98 discount came out to $119.97. The digital progressive polycarbonate polarized lenses were originally $525 but with a $210 discount came out to $315. Total cost with the 40% discount was $434.97. We ordered them on Saturday 2/10/24 and they were promised for 2/24. Imagine our delight when we received a text message on 2/19 that the sunglasses were ready for pick up! Hubby picked them up and he loves them! Just what he wanted! Excellent shopping experience.

I was well overdue for a new pair of glasses, but with the pandemic and all it got pushed as far as…read moreI could until the old ones literally snapped in half. I went to Yelp and found this location and was surprised by the number of good reviews. I decided I'd go but my expectations were low. When we arrived Alex greeted us went through cv19 procedures and was helpful in pointing us in the right direction, but also letting us freely roam the store to browse. I appreciated that we got a tray to set all tried on frames on. Though Alex was alone in the store that day she gave amazing customer service. I'm so happy I chose this location. I would recommend them to anyone looking for glasses.