ive been coming here for glasses since i was 12 i think. i cannot recommend this place enough, they have such a great selection of frames and theyre usually done within a day!! im 20 now and the value has not changed nor has the staff. read more

Eyemart Express - Eyewear & Opticians Near Me - Farmers Branch, Texas

I rarely leave negative reviews because I believe in treating people the way I would want to be treated. Unfortunately, my recent experience has left me extremely disappointed. My family and I have done business with this company for years, and I never imagined I would have to fight this hard simply to get an issue with my eyeglasses addressed. In September 2025, I had replacement lenses installed in my existing frames using a prescription from Texas State Optical (TSO). Over time, I continued experiencing headaches, migraines, dry eyes, and difficulty with my vision. After having my glasses examined by another optical provider, I was informed there appeared to be a discrepancy involving my left lens. Rather than immediately placing blame, I contacted TSO to verify my prescription. They faxed the prescription to Eyemart Express, where an employee named Tish reviewed the information and, according to my understanding of our conversation, confirmed a discrepancy. Despite my efforts to resolve this situation, I was repeatedly told that my warranty had expired and nothing could be done. What disappointed me even more was the way I was treated. When I asked to speak with management, an employee responded, "Well, my manager is going to tell you the same thing I just told you. You're out of warranty. We can't fix your glasses." I found that response dismissive and disrespectful. I understand that warranties have expiration dates. However, my concern is not normal wear and tear or damage caused by the customer. My concern is whether the lenses were manufactured correctly in the first place. I work in the medical supply industry, where accuracy, attention to detail, and accountability are essential. My job requires me to read small print, verify product information, and maintain accuracy throughout the workday. I am now trying to perform my job without properly functioning prescription glasses while continuing to deal with the headaches and visual discomfort that brought this issue to my attention. What troubles me most is that I feel as though I have been placed in a position where I must prove my honesty simply to receive assistance. I have since requested additional independent testing and written documentation to establish exactly what is wrong with my lenses. I am not asking for special treatment. I am asking for fairness, professionalism, and a genuine willingness to investigate a legitimate customer concern. After years of being a loyal customer, I expected better communication and a greater willingness to help resolve this situation. I sincerely hope upper management reviews my experience and reaches out to help find a reasonable resolution. I believe every customer deserves to be treated with dignity and respect, regardless of whether their warranty has expired. Anthony Torres Wichita Falls, Texas USMC Veteran read more

I can not say enough good things about this place. The staff was so friendly and genuinely cared about me and my vision needs. They had several walls full of different frames to choose from. I ordered the very best lenses they offered and the price was significantly less than I was expecting. The lab is literally right there. Get your glasses the next day. read more

Although I did not end up purchasing any glasses from here, the service was amazing and would consider going back if I needed glasses from here. read more

First time in Eyemart Express. I walked in feeling unsure, over thinking, lots of questions. Jackie was great! Really knowledgeable and personable. I left smiling and feeling GOOD. Good selection and value as well, but the service is what stands out the most. Thanks Jackie! read more

This is the place to go if you have any eye issues related to medical conditions such as autoimmune diseases. I can't express how professional and caring the doctors and staff are. They are educated in specialized problems and truly care about the vision and health needs of each patient read more

This was by far the best place to come when you need glasses or need them last minute. The staff is super friendly, patient and knowledgeable of the products! My mom came here a few days before us going out of town and the glasses were ready way before they said. I recommended this! read more

Awesome selection, awesome staff, and awesome service. Allison worked hard to search for glasses that look great on me, got me a second pair completely free and both were ready the next morning. The lab where they are made is onsite. read more

Allison is THE BEST! Very friendly, professional, consciensious, and patient. I tried on what seemed like 100 pair of glasses, and Allison was so nice and kept bringing me different options to try. Thank you so much, Allison! read more

Justin and his employees are AMAZING!! Justin had to right another companies wrong with my glasses and he did great! Very professional and caring. Love this place and so thankful to have found Eyemart Express! read more

I purchased eyeglasses online from a business called finestglasses.com. My favorite color is pink and I recently purchased a pair after my eye exam at America's Best as my backup pair. They didn't have a pink pair I liked that's why I did an online search. I spent an entire Saturday on my computer no lie looking for a pink pair. Turns out what I thought was a gem of a deal cost me more money in the long run. After placing my online order on Nov. 4, 2019 with finestglasses. com the glasses finally arrived on Nov. 27, 2019. I couldn't contain my excitement as I opened the pkg. I looked to see what I was hoping was tape, lol turned out to be unwanted bifocals. Why didn't someone call for clarification. Right back to online search I went and found eyemart express. They offer same day service I was assisted by a young woman named Bree she and her colleague Allison were very nice and helpful. The replacement lenses cost me 6x more but to be satisfied and pleased with the quick turn around was as blessing in the sky. I wouldn't do this ago I know now start with Eyemart express. They down outstanding job. read more

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EXCELLENT customer service. Very helpful. My sister, mother, and myself all got glasses and we were in and out in about 30 mins. This was a great experience! I highly recommend coming to this location for your eyewear! read more

Allison was absolutly fantastic ! I not only got my glasses back extremly fast as Eyemart is really the defination of express service but also the quality of care and customer service was absolutly top shelf. The facilty at farmers branch waspretty amazing and you can see front and center right nest to the eye specialists also the production happening. Customer service is top shelf. They set the bar for alllthe others. Thank you so much for your dedicated employees who not only got my glasses done fast but in a very professional manner. Highly Recomended. Im a customer for life. read more

My experience here was the best eyeglass shopping experience I've ever had, I was greeted at the door and helped immediately, when I found my pair I was surprised the massive discounts I could receive just by browsing their website real quick. read more

Excellent service from the front desk, test prep, and eye exam. The entire staff was professional, informative, joy to talk to, and attentive. Office meets all CDC pandemic requirements and more. Best eye exam experience I've ever had in Dallas. What a relief that I've finally found a great optometrist I can trust!! read more

Found this gem of a place when o needed to renew my driver's license and needed prescription glasses on order to pass the vision test. I arrived closer to noon and my glasses were ready by 5pm that day! Best selection in DFW, they have a ton of frames displayed and more in the drawers. Got a great pair of Gucci frames and a free $19.95 pair for back up. Is my new go to for glasses. Heading there now with my daughter. read more

An amazing company, great quality, and the associates are pleasant and amazing' I won't go anywhere else for now on. It's far from Rockwall but worth every penny. read more

I recently discovered this place after searching for quick, same day eyeglasses. After calling and confirming that they can have glasses ready same day if ordered before noon, I drove 40 minutes to get there and I was not disappointed! Reuben and Justin were very friendly and helpful. I selected a pair of competitively priced Gucci frames and was done with the whole process in under 30 minutes. I even got a free pair!! I got a text 4 hours later informing me that they were done and headed over there to pick them up! Everything was great and I even love my free pair! Thank you for making it so easy and convenient! read more

Great prices. Great customer service. Got my glasses the next day. Highly recommend.

Great selection, best prices, quality and Allison was incredibly helpful. Amazing customer service from the moment I walked in. Also, appreciated that the staff was wearing mask and sterilizing each pair of frames. I don't ever write reviews but this place is truly amazing!!! read more

I didn't actually order my glasses from here. I needed frames, as I have wider-set eyes, my frames can be difficult to find. I thought since this is advertised as an outlet, that they'd have a wider selection. They don't...it's a standard selection, even a bit small in my opinion. The service was friendly enough. The girl did her absolute best to help me, they just didn't have a very catchy selection, even in smaller frames. It is attached to their corporate office, and the signage does not make it easy to discern which door to enter. So go to the north side of the building for the entrance. read more

Love Eyemart! The staff was wonderful, friendly and funny!! Their selection is just the perfect size, not too big that you are overwhelmed with choices and not small that you can't find something. I picked out two awesome pairs in less than 15min. Can't wait to pick up my new glasses tomorrow! read more

Loving my new glasses! Thanks for the quick turn and the great selection. I should have gotten a second pair!!! read more

Eyemart Express - My new glasses! My eyes feel better already - the computer was taking a toll on my vision. - Eyewear & Opticians Near Me - Farmers Branch, Texas

I recently had cataract surgery, but still need to wear glasses for distance vision while driving, so my eye doctor gave me a new prescription after my eyes had healed. I took it the same day, in mid-to-late afternoon to Eyemart Express in Farmers Branch. I was greeted at the door by a young man named Justin, who pointed me in the direction of the type of frames I wanted. After I found some frames I liked, within just a few minutes, Justin took my order. During the entire process, he was both friendly and courteous. He said my new glasses would be ready the next day, and they were! Just after noon! So, I went back and Justin handed them over the counter, and they were perfect. Just the way I wanted them, very simple and basic. As I left, I told Justin I was going to give Eyemart Express a good review with top marks for good service, quick service, and affordable prices. (My new glasses cost just under $100.) There's a good selection of frames too. So, if you need glasses quick and easy and at a great price, judging by my experience, you can't do better than Eyemart Express in Farmers Branch! read more

Great experience! Affordable, excellent selection of frames and fast 1 day turn around time for glasses including progressive prescriptions! Vicky and the manager took care of us fully. My fiance and I received 4 progressive glasses for half the price from other retailers and the service to us was personal and comfortable. Thank you!!!!! read more