Several lense & frame purchases over time. Always…read moreprofessional, friendly & reasonable. Recent mistake by lab on lense replacement, once identified, was quickly resolved with new frames of my choice at no charge. Tiffany, Angel and company were a pleasure to work with. Loyal customer.

DO NOT VISIT MYEYEDR at 2810 E Trinity Mills Rd Apt 173 in Carrollton, TX! They erroneously billed…read moremy primary health insurance instead of VSP for my annual eye exam 10 months ago. I am unsure on how they billed my primary health insurance for any portion of the eye exam but they did (insurance FRAUD?). I contacted MyEyeDr's billing department, the office of service and VSP - all of whom are INCOMPETENT and UNWILLING to do what's right. Without confirming, Victor in the Billing department just stated billing was correct and that I would need to take it up with VSP. Receptionist Brie who is as condescending as can be also said billing was correct until I reiterated MyEyeDr billed the incorrect insurance. Brie even said she was unsure why VSP was not billed for the eye exam. Spoke with Office Manager Marshall who does NOT return calls or texts. MyEyeDr puts all the work on the client to clean up THEIR mess. ZERO accountability. Completely UNPROFESSIONAL. WORST optometry office on this planet! 0/5 stars. Would absolutely NOT recommend

First time here and I will be coming back!…read more They had a 30% off on all frames so I decided to visit and I was not disappointed. The frames were in trend and affordable. They also have trendy sunglasses as well. The optician was very sweet and patient as I took my time to pick out the perfect frames. I went in on a Saturday and the glasses was scheduled to be ready for pick up by Monday! As a person with a very high prescription I have some restrictions on frames but the optician was very sweet and explained to me which frames would be best. He was not following me everywhere and didn't push me with his recommendations (I've been to many opticals and they just want to make a sale rather than help and genuinely care for the customer). Great customer service! The space is very clean and neat. They have gloves and hand sanitizers for you to have and masks are required!

From the owner: comfortable, stylish, high quality Korean frames and sunglasses…read more "frank custom, liinta, ironic iconic, crispin, and Plak" comfortable frames reg.$80 / now $30, anti-reflective lenses reg.$60 / now $30. protect your eyes with bluetech lens extra $20 (computer, phone, and tablet screens)

Great place for eye exam and contact lenses…read more Both Docs are great and know what they are doing. In addition to prescription for glasses and contacts got eyes examined for whole host of potential ailments to ensure all is good. $156 for eye exam including both prescriptions. After $30 off (yelp), higher price because I have astigmatism.

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

10/10 amazing staff and doctor. I was literally in and out in under 30 minutes. I came for an eye…read moreexam for contacts and to place a new order for contact lenses. The doctor was very friendly and engaging. I love it here!

Top quality care , great doctor office very clean and quick…read moreno wait time Staff did great as well very polite and knowledgeable First time patient bringing my youngest son (5) here was impressive with service Highly recommend this eye doctor

me and my daughter have been going there for years he is great knowledgable and helped me out…read moreduring some hard times without even realiing it . 100 percent recommend!!

Been going to see Dr. An for about 10 years or so. He's my second optometrist - the first one I…read morehad a not so good experience with getting progressive lenses. Dr. An tried to convince me for a while to get progressive lenses, and this time I finally went for it. Have to say they are truly transformative - just seem dead on, though they do take a little getting used to / training. Would say he's a master practitioner and same goes for his "chair-side manner". His whole practice seems competent, professional, and courteous. Feel very fortunate to have found them.

This is the place to go for beautiful eye glasses! Went in to get an eye glass repair which took…read moreall of two minutes. They have a wide range of options. Elite carries high end brands as well as more affordable options. You will be greeted with a smile and friendly staff. Glad i found this gem.

Exam done with State of the Art equipment which made for it fast. My glasses were delivered faster…read morethan I expected and I love them. Was even provided a trial pair of contacts. Would highly recommend.

Don't confuse the Walmart vision centers with the optometrists next door who check your eyes/give…read moreyou the prescription. The people next door are actual professionals who understand customer service. I walked in with my prescription on my phone (heads up, you need a physical copy) and knew which contacts I wanted to purchase. When I was told I needed the physical copy, the employee said I needed to obtain one from my optometrist who's located in Houston, go figure. She said she could call to have the optometrist fax it over, so I gave her the number and she called. She said they didn't pick up so she asked for the number again and called a second time to no avail. I walked all the way back to the other side of the store and looked up my optometrist's number while I was walking to my car. Google said the office was still open, so I gave them a call and they picked up ON THE FIRST RING. I told the receptionist I needed my prescription faxed over to Walmart and they replied, "Is this Cynthia? Walmart just called and hung up on me." By the time I walked back into Walmart to the vision center, they had already faxed over the prescription.

I went in to pay for my contacts prescription that my doctor had sent over to them! And older lady…read morewas sitting at a computer no one else was there! I stood outside the roped off area for a while and she paid no attention to me! I finally said I need to pay for my contacts! She finally got up and said what's the name I told her she looks around for a few seconds and then she said we don't have it! So I go back out in the heat to the doctors office! He said he personally hand it to Barbara well I go back and tell the old bag what he said she said she's at lunch! I said what time will she be back ! She said I don't know! So I left ! I have never in my life been treated so poorly in my life!

Find your forever Eye Doctor Here!!!…read more Amazing office, convenient location, super friendly staff, reasonable pricing, and exceptional doctor, what more could one ask for from their eye doctor!!? From the get go, when inquiring about services and scheduling, the staff was patient, friendly and helpful! The office was welcoming, bright, and had the latest styles in eyewear! There was a quick check in and insurance verification. Then I was taken back immediately- practically no wait! The pretests were great, thorough, and after a few health questions, I was seen by the doctor. Dr. Hashemi was exceptional in the service he provided. He asked questions to understand my individual needs and addressed my concerns thoroughly. He was super sincere and genuine in his approach and provided great insight! He checked my eyes and went over how my new prescription may make me feel and what to look for in my trial contacts and we scheduled a follow up to ensure proper fitting and overall satisfaction. I HIGHLY RECOMMEND Dr. Hashemi and Castle Hills Eye-care!

Not Good, Too Expensive, Not Recommended, not Good attention from the employees, the Clients need…read morea much better attention because is not Free

Poor customer service at front desk. Would not recommend. Was told my contact lense would arrive…read morenext week and the sample they give me should last till then but was only arrived two weeks later. Ask if I can get more samples meanwhile and was denied with condescending tone.

I've been wearing contact lenses, glasses since I've been 11 I am now 30. I left today paying for a…read more"premium contact lense fitting" out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I'm your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the "complexity" lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I've always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn't know that but I'm in the same disposable contact lenses I've been in for years. I was really taken aback at the checkout process the young man was helpful and did go ask the doctor as to why I fell under a "level two" versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It's quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being "new" would put you into the category of a "premium" fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that's what you call GOOD CUSTOMER SERVICE. That's why I didn't question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they've never heard anything like that and weren't much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There's a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren't dissatisfied patients and surprises at checkout. ***