I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.

My wife has been seeing Dr. G for a number of years now with EXCELLENT results. When we see him we…read moremust travel from our home in Baltimore, Maryland to Texas, but the travel is worth it because Dr. G has a patented technique for designing and manufacturing scleral lenses that are individually designed for each patient. These are the only type of lenses that have successfully corrected her vision. Since we live in Baltimore, the home of the Wilmer Eye Institute at Johns Hopkins University (JHU), it was natural for us to first seek treatment at JHU, but they were unable to adequately fix her vision. We then found Dr. G and he performed a miracle with his lenses. When we returned to Baltimore with my wife's corrected vision and told the physicians at JHU that Dr. G in Texas corrected her vision problem, they asked to see her lenses, and they were amazed at what Dr. G had done and admitted they cannot duplicate his results, so we continue to see Dr. G whenever we need an adjustment or 'fine tuning' due to my wife's changing medical condition. We will continue seeing him when necessary, and continue to amaze the doctors at JHU where we go for our annual checkups. The wavefront technology used by Dr. G is unique to the profession, and is patented by Dr. G, so his scleral lenses are designed to a precision that is, as far as we know, unavailable anywhere else.

I have a condition called SLK which is painful and causes my eyes to swell microscopically, along…read morewith ocular neuropathy following Lasik. This has made my eyes extremely light sensitive and its difficult for me to leave my home, look at computers, or do many of the things that most people can do with ease. I also have Lyme disease which is probably why my Lasik didn't turn out very well. I got Prose lenses 5 years ago through a clinic at UCSF and found them to help both my SLK And Neuropathy, but this past year or two they became uncomfortable to the point that I couldn't wear them. I found out that replacing them would cost 20,000 which was impossible for me, so I researched a little bit online, and found out about Dr. Gemoules. I was excited because it sounded like his lenses would fit better and would be one fifth of the price of replacing my Prose.  So in March I flew to Dallas and spent 5 days getting fit for my lenses, and I have to say the results have been really wonderful. The first pair of lenses that he had me try on were more comfortable than my Prose and that was just the first pair he made. He made me a total of 5 pairs until he got the most comfortable fit, with a coating that makes it so that I can barely feel them, even when I blink. They are also slightly smaller than my Prose in diameter, which makes them more comfortable and easier to put in. Overall my experience going to see Dr. Gemoules was wonderful. He is a really kind hearted person, he listened to what I had to say, and he made sure I left with the most comfortable pair of contacts that I possibly could. I am up to wearing them as much as 14 hours a day now, I am able to go outside and enjoy the day in ways I could never before when the sunlight hurt my eyes too much. For the last year or so I was basically a shut in because of my eye conditions, and now I am outside every day sometimes 5 to 7 hours. I can't recommend Dr. Gemoules highly enough and I can't thank him enough for what he did for me.

My insurance is accepted here. The doctor was great and on time…read more Glasses here are too expensive (even with the insurance) but they have a nice selection. Easy parking, nice and accommodating staff.

I had to have new "nose guards" installed on my sunglasses as well as have my regular frames…read moreadjusted. Melonie was extremely helpful! Getting the sunglasses fixed took some time but she stuck with it. She never felt me feel uncomfortable since it took some time and this was a non-revenue service. I will continue to come to Coppell Vision for my eyeware needs!

I am furious with them. I ordered my glasses on January 2. Today (Jan 22) I was told I *might* have…read morethem on Jan 28 because THEIR LAB LOST MY ORDER, including the frames I'm spending $500 on. Don't order glasses from Vision Source Coppell unless you're prepared to wait a month for them.

Most unprofessional group I have ever had to deal with. They will repeatedly forget to schedule…read moreappointments and double book you then make you wait for hours just to get a regular eye exam. Not to mention they charged me the full price even though I gave them my insurance. I had to call and ask them to update my insurance only for them to realize I was covered in the first place. Experience with the doctor was good but not worth it to come back.

Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

Dr. Qattan and his staff were very kind and knowledgeable. They have a great selection of frames…read morethat are very reasonably priced. I'm very happy with my decision to come here and will be back again soon.

From the owner: With our state-of-the-art technology and a patient-centered approach, we strive to provide the…read morehighest quality eye care tailored to your needs. Whether you require routine eye exams, contact lens fittings, or advanced treatments for eye conditions, our skilled professionals are here to help you every step of the way.

Great place for eye exam and contact lenses…read more Both Docs are great and know what they are doing. In addition to prescription for glasses and contacts got eyes examined for whole host of potential ailments to ensure all is good. $156 for eye exam including both prescriptions. After $30 off (yelp), higher price because I have astigmatism.

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

This is a great team. Highly recommend for kids who may be nervous about the eye test procedure…read more They are welcoming and patient. Dr. Battanyi (I'm sure I spelt that wrong) makes the visit interesting and entertaining so my daughter was not as nervous. Thank you for a job well done.

Thanks for putting my family at risk by not allowing them to reschedule their appointment today…read moreeven though we're in the middle of a tornado warning and severe storm. They are now waiting it out on the side of a road somewhere. I hope your employee's cars aren't all hail damaged. Short term thinkers.... We'll be working with someone else.

Find your forever Eye Doctor Here!!!…read more Amazing office, convenient location, super friendly staff, reasonable pricing, and exceptional doctor, what more could one ask for from their eye doctor!!? From the get go, when inquiring about services and scheduling, the staff was patient, friendly and helpful! The office was welcoming, bright, and had the latest styles in eyewear! There was a quick check in and insurance verification. Then I was taken back immediately- practically no wait! The pretests were great, thorough, and after a few health questions, I was seen by the doctor. Dr. Hashemi was exceptional in the service he provided. He asked questions to understand my individual needs and addressed my concerns thoroughly. He was super sincere and genuine in his approach and provided great insight! He checked my eyes and went over how my new prescription may make me feel and what to look for in my trial contacts and we scheduled a follow up to ensure proper fitting and overall satisfaction. I HIGHLY RECOMMEND Dr. Hashemi and Castle Hills Eye-care!

Not Good, Too Expensive, Not Recommended, not Good attention from the employees, the Clients need…read morea much better attention because is not Free

Great doctor, seen her for 20 years and always very nice and pleasant...Dr Tran is always willing…read moreto help and understands things happen. I needed a contact but prescription was expired. Dr Tran gave me a contact until I was able to make an appointment. My prescription is -6.50 so I was lucky she had one.

Been coming to see Dr. Tran for two years now and really enjoy her kindness and positivity. Her…read moreoffice is located in Walmart next to the eye glass area. You can get to her office through that area, but also a door outside before you physically get into Walmart. With COVID-19 going on they had to reschedule my appointment to today and asked me to wear a mask. The same kind bedside manner was there and I was able to get in and out of her office without even my eyes needing to be dilated--I guess I have super wide pupils?!? Total cost was just $59 and my appointment was done in less than 30 minutes. They do take insurance, but offer a great price for annual checks without it. I definitely recommend coming here for your annual eye check up.