I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

Don't waste time in calling to get the appointment. Reception is very slow, and they are not…read moredirecting in answering questions. waste of time.

My eye health is important to me since macular degeneration is prevalent in my family and Dr…read more Elliott checks this every time and explains all the testing so I can understand what is being done. I love Ali! The location is convenient as well as the hours. You are in good hands with Elliott Eye!

I am furious with them. I ordered my glasses on January 2. Today (Jan 22) I was told I *might* have…read morethem on Jan 28 because THEIR LAB LOST MY ORDER, including the frames I'm spending $500 on. Don't order glasses from Vision Source Coppell unless you're prepared to wait a month for them.

Clear Eye Care consistently delivers an excellent experience from start to finish. The staff is…read morefriendly, efficient, and genuinely cares about patients. Appointments run on time, the pre-testing is thorough, and the doctors take the time to explain findings and answer questions without feeling rushed. The optical team is knowledgeable and helps guide you to frames and lenses that fit both your needs and your budget. Ordering contacts and glasses has always been smooth, and communication from the office is prompt and professional. It's clear that patient care and customer service are top priorities here. I highly recommend Clear Eye Care to anyone looking for high-quality, dependable eye care.

Ordered contacts on December 16 and they were delays and promises and more delays. Could not get a…read moretracking number because they had no control over their manufacturer. Could not get the order delivered, nor a delivery date, and demanded a refund which was said would also take days. Wait time on hold to talk to someone is ridiculously long. Do not recommend.

ive been coming here for glasses since i was 12 i think. i cannot recommend this place enough, they…read morehave such a great selection of frames and theyre usually done within a day!! im 20 now and the value has not changed nor has the staff.

I can not say enough good things about this place. The staff was so friendly and genuinely cared…read moreabout me and my vision needs. They had several walls full of different frames to choose from. I ordered the very best lenses they offered and the price was significantly less than I was expecting. The lab is literally right there. Get your glasses the next day.

Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

This was my first time here, and this was by far the best experience I've ever had at any doctor's…read moreoffice. From my initial phone call to set up the appointment, checking in with the receptionist, getting explanations at each stage of the appointment, and all the way to the frame/lens purchasing, it was the most informative and most confident I've ever felt walking out of a doctor's office. You can tell that Dr. Jessica Luong is very well educated and well versed in all things optometry. She was very thorough in her explanations, and she recommends what is best for the patient. The atmosphere in the office is modern and light--not like other offices where you're just dying to get out of there. Also, the staff is so friendly and welcoming, and they made my overall experience wonderful! Who knew that I could have so much fun at an eye exam? I love that this is also family-owned and operated. The two optometrists are brother and sister, and their mom helps out in the front--I am all about supporting family businesses, so this is just the cherry on top! I can't wait for my friends, coworkers, and family to ask for optometrist recommendations because I want to send everyone here so that they too can get the best eye experience. I wish all my doctor visits were like this because it makes me so much more confident when my doctor is as knowledgeable and can share their knowledge with their patients. I've never written a review this excited for a place that doesn't sell food, so I hope that whoever is reading this and is looking for a new optometrist, that you check this place out because I'm sure glad I took the chance!

Amazing optician, amazing selections and top notch service and quality of glasses, with great…read moreprices..

My baby took both legs of the glasses and bent it backwards, breaking one of them. I didn't think…read moreI'd get to salvage these glasses but they fixed it without a problem! Under like 10 minutes. I'm very grateful and impressed. Thank you so much!

My wife has been seeing Dr. G for a number of years now with EXCELLENT results. When we see him we…read moremust travel from our home in Baltimore, Maryland to Texas, but the travel is worth it because Dr. G has a patented technique for designing and manufacturing scleral lenses that are individually designed for each patient. These are the only type of lenses that have successfully corrected her vision. Since we live in Baltimore, the home of the Wilmer Eye Institute at Johns Hopkins University (JHU), it was natural for us to first seek treatment at JHU, but they were unable to adequately fix her vision. We then found Dr. G and he performed a miracle with his lenses. When we returned to Baltimore with my wife's corrected vision and told the physicians at JHU that Dr. G in Texas corrected her vision problem, they asked to see her lenses, and they were amazed at what Dr. G had done and admitted they cannot duplicate his results, so we continue to see Dr. G whenever we need an adjustment or 'fine tuning' due to my wife's changing medical condition. We will continue seeing him when necessary, and continue to amaze the doctors at JHU where we go for our annual checkups. The wavefront technology used by Dr. G is unique to the profession, and is patented by Dr. G, so his scleral lenses are designed to a precision that is, as far as we know, unavailable anywhere else.

I have a condition called SLK which is painful and causes my eyes to swell microscopically, along…read morewith ocular neuropathy following Lasik. This has made my eyes extremely light sensitive and its difficult for me to leave my home, look at computers, or do many of the things that most people can do with ease. I also have Lyme disease which is probably why my Lasik didn't turn out very well. I got Prose lenses 5 years ago through a clinic at UCSF and found them to help both my SLK And Neuropathy, but this past year or two they became uncomfortable to the point that I couldn't wear them. I found out that replacing them would cost 20,000 which was impossible for me, so I researched a little bit online, and found out about Dr. Gemoules. I was excited because it sounded like his lenses would fit better and would be one fifth of the price of replacing my Prose.  So in March I flew to Dallas and spent 5 days getting fit for my lenses, and I have to say the results have been really wonderful. The first pair of lenses that he had me try on were more comfortable than my Prose and that was just the first pair he made. He made me a total of 5 pairs until he got the most comfortable fit, with a coating that makes it so that I can barely feel them, even when I blink. They are also slightly smaller than my Prose in diameter, which makes them more comfortable and easier to put in. Overall my experience going to see Dr. Gemoules was wonderful. He is a really kind hearted person, he listened to what I had to say, and he made sure I left with the most comfortable pair of contacts that I possibly could. I am up to wearing them as much as 14 hours a day now, I am able to go outside and enjoy the day in ways I could never before when the sunlight hurt my eyes too much. For the last year or so I was basically a shut in because of my eye conditions, and now I am outside every day sometimes 5 to 7 hours. I can't recommend Dr. Gemoules highly enough and I can't thank him enough for what he did for me.

don't go here I purchased frames for mysel, the next day I go in I'm looking around to purchase…read moreframes for m 6 year old daughter and with my wife. The lady that looks middle eastern but sounds Russian accused me of stealing frames when all I did was grabbed them looked at them and put them back. after putting them back she accused me of stealing and putting frames in pocket. my wife told me to empty my pockets to prove I wasn't stealing and I did. The lady the has audacity to pat my pockets down from over register. the sad part she was the lady helping be before with my frames. She felt embarrassed and try to apologize my wife told her how dare she make those acc on front of my daughter and that we will take our business else where. we were only in there 5 minute. I showed her i had $1,500 in my pocket why would I steal and I am Christian with a Christian hat on. At that she has all my information why we I still and top of that the glasses have sensors. I will never return again at that I'm going to return my glasses.

Update to my original post 2 months ago: After several months I've been told the only solution to…read moremy complaint is to purchase other frame wear (unacceptable to me). With that said, Pearle Vision Lewisville made the choice to not refund my money. This franchise business owner has made the choice to keep the frames I purchased and the $1,198 I paid for them. Customer service is good, but in my opinion, their way of doing business is unethical. That's okay... because vengeance is not mine. I am sure this location needs the $1,198 more than I do. I am a true believer in sowing and reaping. Just as this business owner has sown a dishonest profit, therefore will reap a well-deserved loss.