Customer service is fantastic and selection of frames is amazing. The facility is always cleanread more

We are new to needing any kind of vision care so suffice it to say we had no idea what we were…read moredoing when we first went out seeking new glasses with our prescription in hand. Let's say our first experience was less than desirable so I took to Facebook to find something better - insert Ousley! I called yesterday morning to ask about the process since the day before didn't go well. Even on the phone I already knew Ousley should have been our first and only stop. They essentially held our hand from start to finish to help us find the perfect glasses for my daughter from shape to design and on. Even better is my daughter was lucky enough to have lenses ready in store so she got to walk out with her new glasses and she can see clearly for the first time in a long time. Ousley will be our go to from now on!!

The service was quick and courteous, the price fit my budget, and my glasses were delivered rapidly.read more

I am very upset I went to get the deal for 2 glasses and had my eyes checked for contacts no one…read moretold me it was extra to get tested for contacts payed $200 I will not be coming back.

We came to an agreement not to be involved with each other. Our experience was different than years…read morebefore. Great selection of frames.

A little disoriented on the follow through but over all, the Doctor is great and the front desk…read morestaff are learning. We will continue to return to this facility and feel confident in the care the Doctor gives us.

My insurance is accepted here. The doctor was great and on time…read more Glasses here are too expensive (even with the insurance) but they have a nice selection. Easy parking, nice and accommodating staff.

I had to have new "nose guards" installed on my sunglasses as well as have my regular frames…read moreadjusted. Melonie was extremely helpful! Getting the sunglasses fixed took some time but she stuck with it. She never felt me feel uncomfortable since it took some time and this was a non-revenue service. I will continue to come to Coppell Vision for my eyeware needs!

Dr. Patel and his team were absolutely amazing! They communicated clearly and helped me understand…read morethe tests they gave me as well as explaining why I need prism added to my prescription. If you suffer from headaches or migraines, I highly recommend you visit Dr. Patel. He might be able to relieve these symptoms by adding in prism. He did a wonderful job of explaining what it meant and how it affects your vision.

This eye shop is always good for my needs. The doctor is informed, kind, and knowledgeable. Staff…read moreare friendly and helpful. Ambiance is awesome with modernistic decoration style. Plenty of frames available for choosing. Also, they offer same day swapping of lenses AND FREE SAMPLE LENSES while waiting for lenses if you order through them.

My family started going to Vision Source following my impromptu arrival in their office when I…read morethought I had a retinal detachment. Turns out I had a macular hole and they referred me to an excellent ophthalmologist for my eye surgery. I'll be returning there for my regular eye appointment here on out. My daughter had a good experience as well with her eye exam. Fitted for new glasses and arrived within a week.

This was my first visit to this office. I haven't had an eye exam in more than 3 years due to covid…read more. The entire exam including checking, initial test with retinal scan took 50 mins. Dr Lam was quick but thorough, gave reference to specialists. Also gave me a neighbour discount on the scans :) Also the online check in and booking the appt was easy.

Poor customer service at front desk. Would not recommend. Was told my contact lense would arrive…read morenext week and the sample they give me should last till then but was only arrived two weeks later. Ask if I can get more samples meanwhile and was denied with condescending tone.

I've been wearing contact lenses, glasses since I've been 11 I am now 30. I left today paying for a…read more"premium contact lense fitting" out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I'm your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the "complexity" lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I've always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn't know that but I'm in the same disposable contact lenses I've been in for years. I was really taken aback at the checkout process the young man was helpful and did go ask the doctor as to why I fell under a "level two" versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It's quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being "new" would put you into the category of a "premium" fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that's what you call GOOD CUSTOMER SERVICE. That's why I didn't question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they've never heard anything like that and weren't much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There's a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren't dissatisfied patients and surprises at checkout. ***

Great experience!!! The doctor was very informative from start to finish, and the staff was great…read moreas well very welcoming. If you want great customer service and a great eye exam. This is the place to go. Tracey Johnson

I needed a new contact lens exam and updated prescription! Dr. Heda was available with same-week…read moreappointments so I immediately booked with her. The office and waiting room are very clean. The woman behind the desk used hand sanitizer and a mask and took my temperature using a no-contact thermometer. I waited for about two minutes after arriving to be taken back. I appreciated how easily and kindly Dr. Heda's answered all my questions about the different portions of the exam and how my eyes have changed. She also walked me through different contact lenses and made sure I had the right pair. I was able to order my contacts there to be shipped to my house and I was in and out of the office in about forty-five minutes. I definitely recommend this office and am so glad I found it!