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Walmart Vision Center & Optometrists

1.8 (5 reviews)

Services - Walmart Vision Center & Optometrists

Eyewear fitting

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LensCrafters

LensCrafters

2.1(16 reviews)
1.0 mi
•$$

In August 2025, I visited the store for a routine eye exam and purchased a new pair of glasses…read more Within just a couple of months, the lenses had become horribly scratched -- despite the fact that I have cared for them exactly as directed, using only running water, a small amount of soap, and the microfiber cloth provided with my purchase. The rapid deterioration of these lenses strongly suggests that an inferior lab is being used in the manufacturing processMy lenses are covered under warranty, so I contacted the Whitehall store to arrange for replacements. I was told the earliest appointment available would be sometime in April -- nearly two months away. This is completely unacceptable. Had I simply walked into the store to order a brand-new pair of glasses, I have no doubt the turnaround time would be approximately 10 days. Why should a warranty customer be penalized with a two-month wait I then contacted LensCrafters' main headquarters, where a representative named Mikka informed me that "whatever comes up on the computer is what it is" and that nothing could be done on their end. That response is dismissive, unhelpful, and frankly insulting to a loyal customer. I have been wearing glasses for over 60 years and have patronized many optical retailers over that time. I have never encountered service this poor -- substandard lens quality combined with a complete unwillingness to make things right in a timely manner.

We have been going to this LensCrafters at the Oxford Valley Mall in Langhorne, Pa. For years and…read morehave never, ever had a bad experience. The staff are Pleasant, knowledgeable and really care about making the process of glasses selection as easy and as comfortable as possible. Shout out to Kevin, our long time rep....he is terrific. But really, they all are great.

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Walmart Vision Center & Optometrists - opticians - Updated May 2026

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