Very disappointed with the service. When I called to schedule a new appointment, the receptionist…read morelaughed during the call and came across as arrogant and unprofessional. This is not the way to treat patients. I hope management considers hiring staff who are courteous and respectful.

New Vision Lens Lab came through when I needed last minute glasses!…read more My previous frames broke the night before and I did not have a back up. I am as blind as a bat without them and cannot function. I drove there hoping they could get me a new pair of glasses same day and not only were they able to do that, but they had new glasses with my prescription lenses on my face within 30 minutes! The staff was extremely helpful when helping pick out frames that fit my face. Hands down wonderful service. I'm very thankful for this business and I highly recommend them.

Highly recommend! Absolutely amazing staff and doctors! Everyone is kind, friendly, patience,…read moreattentive, and thorough!

Love Mrs. Rinehart. She has a great tone, knowledgeable and such a humble human being.read more

Amazing doctors, very knowledgeable, they go over every step and explain everything. And they are…read morefamily oriented.

Excellent experience with Dr. Patel and her team! I had my annual exam and it was great! I…read moreappreciate how thorough she is on her exams to ensure I have the best eye care. I wear monthly contact lenses and I do have a poor habit of sleeping with them on. Knowing that last year, she had prescribed me a higher quality of monthly contact lenses. She doesn't shame but just understands and she helps improve where I'm at. I think she's a wonderful healthcare provider and I do feel she cares about her patients. I really should take my contacts out every night. Sorry Dr. Patel! I'll do better :D This year, she made sure my eyes were healthy and my prescription were appropriate. Good news: my eyeballs are healthy. Her team is very competent and I really appreciated them reviewing my insurance plan benefits ahead of the appointment to ensure we knew what the plan was okay with this year. No new frames this year because I got them last year. That reminds me, I'm suppose to give them a call to order my contact lenses for the year. We gave this prescription a trial to see if I like them before they'll order them for me. They're great and I'm so happy to have them as part of my health.

This was my first experience of getting new glasses in 10+ years, and I found Rommel's to be very…read moreprofessional and concerned about my new glasses. I am glad they are here. And the decor is amazing.

I dropped in right before they closed. The folks there are so very nice and repaired my glasses in…read morespite of the time. And no charge!

I came to this location since my ins was coming to a renewal & I was in town. The whole staff was…read morevery pleasant and Dr. Shah was very kind! Danielle was patient with me while I took forever to pick out my glasses (this was back in Dec). I called yesterday to see if they can see me Easter weekend and explained what was going on. They told me to see someone locally ASAP and I ended up finding another AB near me that also had very pleasant staff and resolved my concern. Thank you Hannah, Shah and staff for being great and caring about your patients!! Highly recommend this location if you're local.

Absolutely inconvenient experience with having made an appointment in order to renew a contacts…read moreprescription. Had an initially very pleasant experience making the appointment on such short notice amid an extraordinarily busy season at work where it's very difficult to make time. They were able to offer to get me in same day, but I opted to make an appointment for the next day during my short lunch break. Upon arrival, I was informed that I did not have an appointment, even though I did, and that the doctor had left. I was then told that "unfortunately" it would be against the law for them to order me new contacts and that there were no trials to hold me over. At this venture, being as I travel often for work, I'm left with no viable options to continue doing a very important part of my job...seeing...

First Dr. Randle is superb, smart, caring, works the issues…read more that is the good news, the bad news is that the supporting admin organization is a disaster and continues to be such. I always laugh when their recorded message says my message will be recorded for quality control. they can not spell Quality. Trying to talk to a person is impossible. They do not respond to phone messages. The only way I can communicate is get in my car and drive there and even in person it is not much better. If Dr. Randle left I would be gone in a heart beat!!

I had been seeing Dr. Randle for an eye exam for years and was satisfied with her service…read more However, my last exam was a disaster. I never had an eye exam that only took 15 minutes from the time I walked in and left the building. I should have known that it was going to turn into weeks of trying to make things right. Ultimately, I ended up with a prescription that helps me see things a little better.

The real deal, serious old school opticians and i say that as a fellow optical professional.read more

I came to Amanda with a problem concerning my 98 year old father's glasses. She was efficient,…read morepersonable, understanding, and so so kind. She solved the problem quickly and economically and even took the time to give me some clever little tricks to keep the glasses fitting properly. Although it was my first time there she treated me like a friend and cherished customer. Would very highly recommend.

Dr Jake is a good Eye Doctor, had patience with my mother, had a solution for my moms eye problem,…read moreappreciate his expertise

I had an excellent, relaxed, and completely thorough exam. Dr. Kasprenski has all the latest…read morediagnostic equipment and explains everything exceedingly well. I have some ongoing eye problems and know I am now getting the best care possible.

Arrived on time for a 12:30 PM appointment. At 1:18 PM, I was still standing at the front counter…read moretrying to check in. Nearly 50 minutes were spent with "Taina" attempting check-in due to an "insurance system issue," followed by failed verification attempts and multiple handoffs to office manager "Heather"--with no resolution. Despite being unable to confirm my copay or deductible, they pushed for upfront payment because of their internal insurance system outage. That is not standard practice. The front counter and waiting area were disorganized, unclear billing logic, and zero respect for scheduled appointment time. Dr. Howard Kushnick was present but disengaged from the breakdown occurring at the front desk, while basic patient intake remained completely unresolved. At that point, I requested my insurance and credit card back and left without being seen. The recurring themes in other reviews--extended delays, administrative inefficiency, and payment-first aggressiveness--were directly experienced. If you read the other reviews here -- believe them. I can confirm. Patients should be aware: expect significant delays, unclear billing practices, and a process that does not reflect a well-managed clinical environment.

The woman at the front desk is rude and slow. Today, I called this morning to ask that my records…read morebe sent to Will's Eye for a cataract consultation. I got an automated response asking me if I want to get a call back before the end of business day. I input my number and hit 1 for yes. Never got the call back. I'll check again on Monday.