Quality customer service which goes above and beyond from the moment you walk in. Doctor was…read moreprofessional and efficient. Truly a great experience. Amazing facility. You could spend too much time looking at all the options for glasses. Will be back with any and all future optical needs.

I get a text telling me they are shipping my glasses! I never asked them to be shipped and I…read morecalled the store to stop shipment BUT the frigging stores do NOT HAVE landlines! So now I have to drive to the store and explain DO NOT SHIP to them! NEVER AGAIN!!!

I have been coming here for as long as I have had glasses, many years. I have even started taking…read moremy son over the past 2-3 years as he needs glasses too. This year I switched providers as I felt my concerns weren't being listed to by Dr. Strongwater anymore. My son decided he wants to stay, so I called in to make an appointment for him. The receptionist was EXTREMELY rude. I have noticed a bit of rudeness over the past few visits, but nothing like this. Safe to say I feel a bit better that I changed providers this year.

Love the doc here! Ty helped me thankfully because I cant make a decision. The other staff members…read moreoffered their opinions as well. Do yourself a favor and give this place a shot!

Intriguing selection, great staff. Frames you won't find elsewhere. I've gotten my last two pairs…read morehere and probably headed for a third.

Ive been going to Dr. Hauck for years. She's detailed, knowledgeable and most of all makes her…read morepatients feel like each appointment is made special for them. I travel an hour to come see her as she is the only eye doc I've been to who has diagnosed my astigmatism is both eyes correctly AND provided the right prescription. Being able to see clearly is well worth the drive.

Came here to just get glasses only for my son. The lady that is working here doesn't speak English…read morewell at all and doesn't seem to know what she's doing. She had to call someone on the phone to help her and she still hasn't gotten it right. Someone had to come from home to help me. So what should have taken 10 minutes took over a hour. How don't they have a person working here that speaks both English and Spanish! Not everyone speaks Spanish! I filed a complaint with corporate and will never go back here again.

The service here is very poor. Rep seem unwilling to help. Sent my 80 year old mother to shop when…read morewe returned said they they were busy with patient.

Our family had been buying all of our eye glasses at this location for over 10yrs…read more This pearl Vision location has plenty of male and female in stock frame selections available. All staff are knowledgeable and very helpful. This location beats most if not all competitors with their pricing.

Only have good things to say about all of the people who worked with me. The Doctor was wonderful &…read morecaring. The people who helped with me finding, fitting and receiving my glasses were the best I've encountered in the many years I've been wearing bifocals. Plus, my 2 pairs of glasses were ready for me in only nine days. Would recommend Pearle Vison for everyone. Thank you to the staff and doctor - I had a wonderful experience working with you.

The staff there has a lackadaisical attitude. They seem frustrated and irritated having to wait on…read morea customer.I had to stand for 15 minutes and nobody waited on me.

Americas's Best Contacts & Eyeglasses have been my provider for glasses for over a decade. This…read morelocation can be found in the MacArthur Towne Centre off of MacArthur Road. I would recommend America's Best to anyone looking for glasses or contacts. The entire staff is friendly and professional. The only thing I'm not impressed with is the frame selection.

Wow I had a great experience here the Dr.brodsky is so nice and all the girls that worked here were…read moreso sweet and helpful. I got my new glasses within an hour and I didn't wait at all when I got there. I loved the selection!

In August 2025, I visited the store for a routine eye exam and purchased a new pair of glasses…read more Within just a couple of months, the lenses had become horribly scratched -- despite the fact that I have cared for them exactly as directed, using only running water, a small amount of soap, and the microfiber cloth provided with my purchase. The rapid deterioration of these lenses strongly suggests that an inferior lab is being used in the manufacturing processMy lenses are covered under warranty, so I contacted the Whitehall store to arrange for replacements. I was told the earliest appointment available would be sometime in April -- nearly two months away. This is completely unacceptable. Had I simply walked into the store to order a brand-new pair of glasses, I have no doubt the turnaround time would be approximately 10 days. Why should a warranty customer be penalized with a two-month wait I then contacted LensCrafters' main headquarters, where a representative named Mikka informed me that "whatever comes up on the computer is what it is" and that nothing could be done on their end. That response is dismissive, unhelpful, and frankly insulting to a loyal customer. I have been wearing glasses for over 60 years and have patronized many optical retailers over that time. I have never encountered service this poor -- substandard lens quality combined with a complete unwillingness to make things right in a timely manner.

Very disappointed with the service. When I called to schedule a new appointment, the receptionist…read morelaughed during the call and came across as arrogant and unprofessional. This is not the way to treat patients. I hope management considers hiring staff who are courteous and respectful.

New Vision Lens Lab came through when I needed last minute glasses!…read more My previous frames broke the night before and I did not have a back up. I am as blind as a bat without them and cannot function. I drove there hoping they could get me a new pair of glasses same day and not only were they able to do that, but they had new glasses with my prescription lenses on my face within 30 minutes! The staff was extremely helpful when helping pick out frames that fit my face. Hands down wonderful service. I'm very thankful for this business and I highly recommend them.

Dr Jake is a good Eye Doctor, had patience with my mother, had a solution for my moms eye problem,…read moreappreciate his expertise

I had an excellent, relaxed, and completely thorough exam. Dr. Kasprenski has all the latest…read morediagnostic equipment and explains everything exceedingly well. I have some ongoing eye problems and know I am now getting the best care possible.

I was recently at Cellairis twice. I'll admit my first visit was on a whim as I was at LVM and…read moreneeded a better case for my iphone. Walked in and talked with Eric, and 15 minutes later had new screen protector and a great case. A week later I decided to add a wireless charger that I'd gotten on Amazon. Again, walked in without appointment and he graciously set that up for me and got it working and then even installed a new high capacity battery. So for a total investment around $140 and 30 minutes, my phone is renewed. What's more I learned several things as he worked on it and taught me. It can be done. Without long waits. Without great expense. Friendly and even educational service. These guys know what they're doing and stock all the parts and offer the repair services that the manufacturer offers.

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.