In August 2025, I visited the store for a routine eye exam and purchased a new pair of glasses. Within just a couple of months, the lenses had become horribly scratched -- despite the fact that I have cared for them exactly as directed, using only running water, a small amount of soap, and the microfiber cloth provided with my purchase. The rapid deterioration of these lenses strongly suggests that an inferior lab is being used in the manufacturing processMy lenses are covered under warranty, so I contacted the Whitehall store to arrange for replacements. I was told the earliest appointment available would be sometime in April -- nearly two months away. This is completely unacceptable. Had I simply walked into the store to order a brand-new pair of glasses, I have no doubt the turnaround time would be approximately 10 days. Why should a warranty customer be penalized with a two-month wait I then contacted LensCrafters' main headquarters, where a representative named Mikka informed me that "whatever comes up on the computer is what it is" and that nothing could be done on their end. That response is dismissive, unhelpful, and frankly insulting to a loyal customer. I have been wearing glasses for over 60 years and have patronized many optical retailers over that time. I have never encountered service this poor -- substandard lens quality combined with a complete unwillingness to make things right in a timely manner. read more

We have been going to this LensCrafters at the Oxford Valley Mall in Langhorne, Pa. For years and have never, ever had a bad experience. The staff are Pleasant, knowledgeable and really care about making the process of glasses selection as easy and as comfortable as possible. Shout out to Kevin, our long time rep....he is terrific. But really, they all are great. read more

I came in today for a new pair of glasses and sunglasses like I always do and the three ladies working there were too busy chatting amongst themselves to be bothered by myself and another customer in the store. Not the shopping experience I expect. read more

Hello, my name is Lisbeth pedone ,I was there in oct. 4th 2024 my appt. Was at 10 am . I was told at the desk they would do an eye scan which I replied I do not want that done as it cost 39.95 and my ins will not pay. The worker replied, that they do it on everyone . I then replied I do not want that service . He then replied that they do it on everyone . That insinuated to me that I had no choice so I reluctantly agreed .I have been coming here for over 20 years . Because i have found out that i could refuse this particular test ,my trust in this office is now tarnished. Unless I received an apology and a refund,I dont believe I'll go back . I have already spoke to several people about this . It really is a shame. My guess is their doing this to everyone . The elderly are probably not realizing this can be denied. Shame on this office for training your employees like this. You will loose customers for this. All the other service I received was wonderful. It's just shame. read more

After reading reviews, most of the bad ones were during Covid 19. Everything was bad then. I never had a problem here. Customer service awesome. Everyone is helpful..so rock on. read more

Until now I am still waiting for my eye glasses. I was told that I will receive it on the 1st week of January. Whenever I call them, they always say couple of days more to wait. I went to their store and told me it will arrive that day and they don't know what time so I decided to check the following day thinking that it will be available and when I call they told me to wait and they say they can't tell me what day it will arrive. The following day I called again and they told me it will arrive again that day because the tracking number says so they said... and when I called again the to confirm that it is already there, they said to me to wait a couple of Fridays again. I have tried vision works and pearl vision and they were good. This is my first experience with lens craft term and I promise that this is the last. I hope my eye glasses arrives within 5 years of waiting. This is my tribulatinal experience with lenscrafters. read more

Customer service is non existent. Placed a order right before covid19 crisis in store. Now I cant cancel my order or get a new order filled elsewhere because lenscrafters will not cancel order and have insurance claim cancelled. I'm a essential worker and not having seeing glasses is not good on my health. The information provided on their website and answering are all lies. It's been over 3 weeks from my initial customer service email and voicemails and still no follow up. read more

The coating on my wife's glasses started wearing off. This is a defect and the manager TIm the was not willing to do anything to rectify the situation. I wouldn't have been happy with I'm sorry I wish there was something I could do I'll take an extra 10% off the next pair of glasses. But he did nothing nada. So I'm going to try somewhere else. I called a friend and told him how upset I was and he told me he got his glasses at Cosco and paid a lot less. Off to Cosco I go. read more

I'd leave zero stars if it was an option! My husband had an emergent situation where he needed an eye exam and new pair of glasses asap. We spoke to someone on the phone who said as long as we came in by 6pm that wouldn't be a problem at all. We scheduled our day around that time and arrived to the store at 5:15pm. The woman at the front turned him away without a care of my husband was told earlier on the phone. Useless, pathetic and unacceptable service. Get yourself together Lens Crafters. read more

Wow I had a great experience here the Dr.brodsky is so nice and all the girls that worked here were so sweet and helpful. I got my new glasses within an hour and I didn't wait at all when I got there. I loved the selection! read more

LensCrafters - New glasses - Eyewear & Opticians Near Me - Whitehall, Pennsylvania

Great service, products and people. Was clean in the store and got my glasses quickly

LensCrafters is terrible with customer service. My wife and I bought 4 pairs of glasses at Lenscrafters and one pair was an Armani frame. The little emblem on the side arm fell off a couple months after I had gotten the glasses. We wanted the extended wear on the 2 pairs of mens glasses but somehow only got it on the one pair of glasses so the Armani frame was not covered. Why would I get extended wear on 1 pair of glasses but not the other? Since I did not have the extended wear protection on the Armani glasses there's nothing they can do for me except to buy a new pair of frames for another $220. By the way, on Amazon,129 people thought their customer service was terrible. They could not help me in anyway. They were even mean on the phone. Please do not patronize LensCrafters read more

My wife needed new glasses, we arrived early before they opened up the store. I was seated next to the wife as she was waited on and going through the paperwork for her $300 + purchase when the other assistant short and Spanish looking ordered me out of my seat. There was 3 other stations open. When I got up she offered me a seat which was full of animal hair. I didn't want to sit down on that. The person sat in my seat and waited for over 5 minutes until the rude person waited on him. I told her that was very rude what she did. I may never go to LensCrafters again if that bitch is not fired. read more

worst service ever! they say you have 90 days to return or exchange your glasses but just try to and see the faces they give you, it's like you're bothering them and/or wasting their time. Heather, the manager was rude when I pointed out damage to a lense on a frame I had ordered, She didn't even apologize for it, and at first, acted as if I was seeing things and it wasn't there. Once they all saw that there was an issue and clearly did not inspect their stuff, they just told me they'd call me back in two weeks, no apologies, nothing. Again, the look on their faces screamed I can't be bothered with this right now because I have other customers waiting..It appears as if Once they've made a sale they could care less about helping you out if you have issues with the pair of glasses you've already bought. Also, the optometrist who did my eye exam took less than 5 minutes to do it and honestly, I think he messed it up because I can't see well at all in these new glasses, but honestly I will not go back. It's not worth it. I will go to another place, get a new exam, to see how different this new prescription is from my old one. I know he made an error. I'm truly disgusted with their service and poor customer service. I've never written a review about any business before, but this experience was so unprofessional that I just had to put it out there. I've gotten better customer service at a small mom and pop shop... read more

Went there for an eye exam and glasses. Office staff stated doctor accepted my insurance, they are even listed on insurance's preferred provider website. Turns out they were not, so only 20% of the exam was covered. I later found out script was not correct. Waited 2 1/2hrs for lenscrafters to make one pair of glasses, person cutting lens screwed up and there was a slight mark in middle of the right lens that the salesperson noted. I had no other set of glasses, and needed to drive, so there was no choice. Will never use another lenscrafters ever again. read more

The optometrist who did my eye exam (Dr.Newcomer) made me feel rushed. He took less than 5 minutes to do it and basically told me which lens was more clear or blurry (both were blurry). I should have spoke up then but he is the doctor and I trust my drs to do the best job for me. I took his prescription and ordered a pair of glasses online. When I got them they were awful. I went back to lenscrafters and the Drs office to tell them I think the prescription was wrong. They measured the eyeglasses and It turns out the online company had transposed two numbers. Dr. Newcomer came out and i told him I understand the online company had messed up, but the prescription was wrong to begin with. He said he couldn't help me because I ordered the glasses online and not from Lenscrafters. I said it shouldn't matter where I buy the glasses from if the prescription is wrong. He then said he "couldn't just give me another exam, because that would take time and money". He was very arrogant and I felt belittled. I am quite upset at the poor customer service. Whether is is eyes or any other body part it comes down to the fact that he is a doctor and he is giving wrong prescriptions. I went to Pearl vision and they did a great job. When i compared the two scripts only one number was the same. read more