Dr. Caitlyn McHugh is very thorough and attentive when giving exams. She fully answers all of my…read morequestions and concerns. Her staff is very knowledgeable and always helpful. I would highly recommend Focused Eye Care.

Wonderful eye care. Dr. Caitlyn McHugh was amazing. very patient I found out I need cataract…read moresurgery. And she was so patient, gave me suggestions where I should go. answering all my questions, took her time. Cindy is always there to help. I would highly recommend Focused Eye care.

I went in to have my glasses reashushed. They we so great in making sure the fit was perfect and…read morereminded me to use 2 hands to the glasses on and off. I will do that. No blaming just good instructions.

Superior Optical is the GO TO place for glasses. Phillip has helped our family with glasses for…read moreyears. He knows our style, picks out the perfect frames every time and fixes them whenever we have a problem. Phillip went out of his way to coordinate getting the glasses to the store when my visually impaired son could not drive there when we were out of town. Will never shop for glasses anywhere else. Win win win!!

The front desk people and assistants are knowledgeable and very helpfuk. Dr. Hahn is great to work…read morewith. She possesses a rare combination of skills--she is smart, intuitive, friendly, has a keen memory, and is a straight shooter. Today J met District Manager Michele who demonstrates top notch, refreshing leadership skills.

Finding a any kind of provider is incredibly difficult. I loved my last optometrist but did not…read morelike anything or anyone else at that facility. Life forced me to make a decision when last year I found out my primary optometrist was moving and I knew I didn't want to stay with anyone else in that office anymore. I scrambled to find a new optometrist since I was out of contacts but I struggled because I'm incredibly and annoyingly picky. I want someone that seems knowledgeable and experienced but not dated. I definitely want a place that's clean. A polite bedside manner is preferable. I especially wanted someone to believe me. I have had such a weird experience with my vision with having lazy eye, diplopia, etc.; I just want someone to believe me when I say I don't see as well as I believe I can. I got very lucky with Dr. Han at Focal Point. I previously avoided Korean eye doctors due to previous bad experiences, but I saw this clinic had good reviews and gave it a shot. I feel so blessed because I have now found an optometrist I can truly trust and believes me when I say something is off about my sight. Dr. Han listened to my concerns, needs, and even helped me try different prescriptions. I haven't purchased my contacts yet because I'm trying the different prescriptions still but she even let me know about rebates and savings I would get. I'm so incredibly grateful. Five stars for any patient care facility is a BIG DEAL for me so trust me when I say I recommend Focal Point to everyone.

Last year I spent about 7 months visiting various optometrists, just checking out their shops and…read moregetting a feeling for the vibe of the place. I like a very particular style of frame and I was struggling to find it anywhere. I also was struggling to find a place that was welcoming. I live in the city but my parents still live in the suburbs so after exhausting every option within a 4 mile radius of my apartment, I decided to venture out into the suburbs. I walked in and I was immediately helped. I told them I was looking for frames and I only wanted an appointment if I could find the frames. They said okay and they helped me try dozens of frames. The lady went through her entire inventory and pulled out everything that was in the style I like (a thin, rectangular frame with a wire rim that goes around the entire lens). While this was a frustrating experience, the lady knew her inventory and knew there was something for me. What I liked about the inventory is that they had a mix of designer and non designer frames with a point to have a range of styles. We found my frames after about 30 minutes of trying then on my face (at this point, in my 7 month hunt for new glasses I had tried approximately 100 frames). So I bought the frames and scheduled an appointment. The doctor was great (Dr. Heimlich). He was a very thorough doctor who spent more time with me than other doctors have in the past. When he found out my preferred brand of contacts was being discontinued, he listened to me and what brands I had tried before and helped me find a new brand to try out. My father noticed how wonderful they treated all their patients and he ended up shopping for lenses and setting up an appointment for himself. The rest of my family is also setting up their own appointments based on our experience. This isn't one of those big box stores where they don't take notice of you. This is the kind of place where everyone in the office works to help you out. I don't think I can ever go back to one of the chains again. The equality of care and service here is amazing.

Buffalo Grove Eye Care Center is an outstanding eye care center let by Dr. Heimlich. He is…read morethorough, professional and personable. My wife and I have been patients of Dr. Heimlich for many years and have always found him and his staff to be supportive and knowledgeable.

I was threatened and intimidated today at Wheeling Illinois branch of Pearle Vision. Don't even…read moreconsider going to this location. They can do anything to you. I went to get my $600 Prada glasses bought at Pearle Vision adjusted , and they broke my glasses. Staff first said they will replace it for me and upon talking to manager denied and Manager and staff said they can't do anything about it. I had bought this specific eyewear saving a lot everyday and working hard for it. I was heartbroken and was sitting in the store at a corner for few just to clear my head before I could drive. When I was all of a sudden called by a doctor at store who I had not seen all this while , who wasn't there when I spoke to manager or when my glasses were broken by staff . She threatened me and said I will get nothing from here and if I don't leave right away she will call cops on me. I was only customer at store , and they intimidated me saying they will call law enforcement sighting I was being rude to them, when all I was doing was sitting at a corner . When I left the store shaking and reached Pearle Vision Arlington heights store where I bought the glasses from, they said glasses were broken as person fixing it did not warm it up enough. Else such high end glasses are very resistant. They also were humble /educated and offered me some options. I really wish I went to them at first place. I have been Pearle vision customer for many years. As I loved my experience at store. This experience left me shaken. Never ever go to this location for your own safety .

I have been a patient here for many years. Was concerned w the exams not being properly admitted…read more Every year, same diagnosis, no change in prescription. Went to another optometrist just to c if legit. Welll unfortunately I was correct, I hav many eye problems, cysts never mentioned, water on retina in several locations. Other issues as well. Pearle Vision in wheeling is not qualified to b in business!

Dr. Siegel is an amazing optometrist. She is very committed to her patients. The staff are also…read moreincredibly friendly and helpful.

When I walked in the office, was warmly greeted by Josie. Then Nancy set me up to see Dr. Linda…read moreBelson. The Doctor was so nice and knowledgeable about my eye problem. I have never had an eye doctor explain everything as well as Dr. Belson did. I can't say enough about how great this Lens Crafters was. From now on, I will always go to this location. Thank you!

Fantastic doctors and staff. They really helped me and cared. I will be coming back for all my eye…read morecare needs.

Nice place. Good doctors. Great selection of glasses. Convenient hours. Highly recommend.read more

i came to this place for first time and was very impressed with the service provided by Alena. She…read morewent above and beyond helping me picking and trying numerous frames and patiently explaining how to choose the best frames and lenses personally for me. That kind of attention to the customer is so rare these days. Thank you, Alena!

Very precise w exams! Excellent customer service! Def will b my primary eye doctor now.read more

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.