Impressive staff and excellent communication between patient and doctor…read more Dr Vang is amazing and informative I appreciate when a physician takes time to explain results This is the place Look no more

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Been with Dr Holt for many years. Wouldn't trust anyone else with my survey eye care. He is…read moreamazing!

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I went to LensCrafters in Surprise to see if they can fix my glasses and Jessica Ledesma was a…read moregreat help she fixed my glasses in less than five minutes. Thank you so much Jessica.

Fashion Square Mall 85251 location…read more I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

Amazing service and very fast!!! Broke my glasses this morning cant see without them and was in…read moresuch a panic got the run around from the place I actually bought my glasses from was quoted $190- did a quick google search found this place did a walk in and had my glasses back in 2 hours!!! Amazingly fast, great communication on the problem and the fix and my glasses were GREAT! And great price I paid $80 vs my quoted $190!! Highly recommend coming here for same day repair and glasses repair period! Amazing place and such a life saver!!!

This is the best eyeglass repair shop in town! The guy that works there is super knowledgeable and…read morehas a fast turnaround time!

WALMART VISION is GREAT from the opticians, lens development and customer service to the…read moreoptometrist. DR VU was wonderful and fun. He really cares about ensuring you understand everything. He's so energetic and complimentary, I felt like I'd been in a photo shoot and he was the photographer! :) I've obtained glasses over the past 6 years with 3 different places. The glasses I received did not fit correctly for use of the lens. On the last pair, I said that they wouldn't work for computer use and was told to "just take them and try them for a few weeks". When I went back, they were no longer there!

I was helped by Karla who was incredibly nice and professional. She was able to fix my glasses in a…read moretimely manner.

Dr Allam was great. Had surgery on my eye and now I can see much better. He was gentle and kind and…read morethat says a lot in my opinion. Kudos to him and his assistants.

Plan on being there all day if you have an appointment. They are too busy, impersonal, rushed and…read moreunhappy staff. Wait, wait and then wait some more. Patients are grumbling. Staff are tense with each other. Atmosphere is very depressing. I won't go back.

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

Used Target years ago and finally able to go back when my vision insurance changed and couldn't be…read morehappier. The staff are all very friendly and engaging and have great banter between them, all while providing excellent customer service, with no pressure tactics. Nicole was extremely helpful in getting my eyewear needs taken care of and Dr. Smith is extremely thorough and knowledgeable. Highly recommend this location.

I truly appreciate the great service I received from Nicole C. She was so helpful and informative…read moreright from my first visit. She looked up my vision coverage and explained everything available to me. Yesterday, I returned for my eye exam with Dr Smith. She is extremely knowledgeable and took her time explaining every detail. I ordered new lenses and sunglasses as well! Can't wait to be able to see clearly again. I will always come back to Target Optical in Surprise.

A few years ago, I had a horrible eye infection and no insurance. I called around to find an office…read morethat would charge me reasonably and came across Dr. Ornstein's office in Surprise, AZ. The front office staff informed the Dr. and they offered me what I considered a reasonable price up front. When I saw Dr. Ornstein, he was very professional and kind and treated my eye condition quickly as I was healed within a few days. He did tell me to return in 2 weeks for a follow up, and I explained to him that I couldn't easily do that --since I had no insurance. Dr. Ornstein was so kind, he told his staff to add me to the schedule in 2 weeks and to not charge me. CARING EYE DOCTOR!

I made the switch to Dr. Ornstein's office a year ago after almost five years of driving to my old…read moreeye doctor's office in Avondale. When they recently moved even further away from me, I began my search for someone here in Surprise. That's when a "google" search brought me to Dr. O's website. The office is right off Bell so it is super convenient. Dr. O is really nice and seems very knowledgeable. His staff are very pleasant and helpful. Since I do not have insurance to cover more than the cost of my annual visit, I did find myself dropping a LOT of money on my new glasses. So in comparison to my old eye doc, it seems perhaps Dr. O is slightly more expensive. But overall, I found the visit to be just fine and I will be returning later this year for my next annual visit. If you are in need of an eyecare specialist, Dr. Erik S. Ornstein, O.D. is your man!