Dr. Fors and her staff are the best! Their level of expertise, professionalism, and patience is…read moreunmatched. I needed to get an update on my prescription, since I am exposed to screens for the majority of my work. The exam was seamless and the staff was so great to work with when picking out frames for my lenses. It was the best experience I have had at an optometrists office hands down. Highly recommend!

Dr Fors Dr Hoang Amy Jackie Tina…read moreThey are such excellent people They take pride in their job and are very pleasant to work with. This team is amazing. Definitely recommend.

Such amazing customer service and great glasses selection!…read moreWould 10/10 recommend to anyone!

Staff was very friendly. The Optometrist was extremely competent, informative and knowledgeable…read more Very happy with my exam and I had an overall great experience

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

I had made an appointment about a month ago and the front desk representative, which was a male…read moretold me that I could get my eye exam for contacts. Well, when I came to my appointment, I was turned away, they said that they no longer do eye exams for Contacts. This was very disappointing because I had waited literally a month for this and to be turned away, that was a horrible experience. I do not recommend this optometry office bad experience, costumer service, seems like their staff does not communicate well. As clearly I experienced one person telling me one thing and then me arriving, and having another person, turned me away.

I tried to schedule and appointment and called several times and used they're text messaging system…read moreas well with no reply. I stopped by their office and the gentleman working there was quite rude and treated me like I was an inconvenience. He was Extremely condescending. I decided to pass and not schedule an appointment. I wouldn't recommend this place at all or consider hiring someone who has customer service experience.

Made a 10:40 appointment and it's 12 and still have not seen the doctor. There was no where to sit…read more The lobby crowded the wait area crowded. Every nurse was amazing through process. Will NEVER schedule like this again. They double book then send you a text that they will charge you 25.00 if you don't show. Absolutely diabolical. ​

This is a response to what the review by Parminderpal aka dr Singh said to my Google review. See…read morethe attached pictures for my original google review, and his response, then see my counter below. Firstly, regarding the claim that all MS patients are referred, I must point out that when Parminderpal Singh arrived for my appointment, he stated that he was unaware of the purpose of my visit and claimed he had not seen my referral. This contradiction raises significant concerns about the accuracy of your assurances. Additionally, I found his demeanor to be aggressive and rude, which left me feeling quite intimidated during what should have been a neurological eye exam. If there was any confusion regarding my referral, I would have been more than willing to seek care from a regular ophthalmologist instead through my vision benefits. Furthermore, Mr. Singh's assertion that he could conduct an exam for neurological patients--which, again, was merely a standard eye exam--felt disingenuous. It was alarming to hear him mention the financial pressures faced by the practice, suggesting a potential motive behind the misleading language used in your marketing. Asking, "Would you like glasses today?" is deceptive; the question should clearly state, "Would you like a prescription today?" if that is indeed what you are offering. On the matter of billing, I was informed that my appointment would cost $150 after insurance, a figure I accepted. However, I was subsequently charged additional fees (outside the $50 prescription) that were not communicated upfront. This lack of transparency necessitated my request for an itemized receipt, which, as of now, has yet to be provided. Under legal obligations, it is your responsibility to furnish such documentation upon request. Moreover, if my expectations of being treated with respect, transparency, and dignity are deemed atypical, then it appears that your team may be disconnected from the expectations of contemporary patient care. I firmly believe that every patient deserves to be treated courteously and honestly. While I have shared Google reviews in the past to you stated that I shared only 8 and of 8, five were all 1 star reviews, which is a False statement. I've shared 10 Google Reviews, 5 were 4 stars and above, and the remaining 5 which includes yours between 1-3 stars which outlined my unsatisfactory experiences. I strive to present factual accounts on good experiences as well as bad. Sorry you were the 5th HORRIBLE experience I posted about. But I have to warn others. Especially after looking at your lower reviews, it appears you have a patter of conning your patients out of money through your unclear presentation of prescriptions, causing them to have exams and procedures they didn't need all for your financial gain. My aim is to inform potential patients of potential issues they may encounter in your practice. This also gives you time for reflection and change so you can provide better patient care. Ultimately, while financial concerns were not my primary issue, the absence of transparency and honest communication is paramount. The way patients are treated should reflect integrity and professionalism, and my experience fell short in these regards. I hope that you will take this feedback seriously and consider improving your practices moving forward. Please refrain from your racial undertones in your response and your passive aggression and attacks regarding MS patients, especially if you are going to use God to conclude your response! That's tacky. I would recommend you do your compliance courses which you are clearly skipping, so that you don't end up in a lawsuit because of your pride and arrogance. I hope you can change for the sake of others! That's what the Christian God of would do and its clear that's not who you were referring to in your conclusion! May you mature and humble yourself a little more Parminderpal.

My dad see's this Dr Walman and his manor with the elderly is terrible doesn't make time and is not…read morewilling to work with them and answer questions as asked. My dad is 84 and he asked does the neck affect your eyes in any way his answer was your neck has nothing to do with your eyes and that is not true i came home and looked it up and it states nerve compression from the cervical spine instability causes blurred vision. this doctor SUCKS angry patient

Absolutely the best eye professional I've ever been to. His expertise in eye care along with his…read moreoutstanding professional and caring nature created a positive experience for me. I suffered from a serious abrasion and mass on my eye casting me to completely lose my vision. He did not promise me that my vision would completely return but was encouraged about the potential. With his dedication and medical expertise, I am regaining my vision. He gave excellent follow-care instructions. He had two locations. One in downtown and one in Surprise. The office staff are welcoming and here to help. Thank you Team Walman.

A few years ago, I had a horrible eye infection and no insurance. I called around to find an office…read morethat would charge me reasonably and came across Dr. Ornstein's office in Surprise, AZ. The front office staff informed the Dr. and they offered me what I considered a reasonable price up front. When I saw Dr. Ornstein, he was very professional and kind and treated my eye condition quickly as I was healed within a few days. He did tell me to return in 2 weeks for a follow up, and I explained to him that I couldn't easily do that --since I had no insurance. Dr. Ornstein was so kind, he told his staff to add me to the schedule in 2 weeks and to not charge me. CARING EYE DOCTOR!

I made the switch to Dr. Ornstein's office a year ago after almost five years of driving to my old…read moreeye doctor's office in Avondale. When they recently moved even further away from me, I began my search for someone here in Surprise. That's when a "google" search brought me to Dr. O's website. The office is right off Bell so it is super convenient. Dr. O is really nice and seems very knowledgeable. His staff are very pleasant and helpful. Since I do not have insurance to cover more than the cost of my annual visit, I did find myself dropping a LOT of money on my new glasses. So in comparison to my old eye doc, it seems perhaps Dr. O is slightly more expensive. But overall, I found the visit to be just fine and I will be returning later this year for my next annual visit. If you are in need of an eyecare specialist, Dr. Erik S. Ornstein, O.D. is your man!