great service great staff, they treat you nicely. I drive…read moreabout 40 minutes to Midtown Optometry because of the service they give, highly recomended

This was a great experience. I walked in and staff checked my glasses to get my prescription…read more Before returning them to me she cleaned them! Ray was super friendly and clearly explained the initial part of the exam. One of the exam rooms is Star Wars themed. It's a friendly and welcoming environment. I highly recommend!

I've been in and out of this place due to insurance purposes but lately I've been paying out of…read morepocket. So I came back. I've always liked this place more compared to the other optometrists I've gone to.

My review is in reference to the optical sales department. I've been a loyal patient and customer…read morehere for over ten years and have watched Brookside continuously go downhill as it appears they are trying to cut operating costs. My family of three all wear glasses and we've all had trouble getting our glasses in a timely manner. Three times now our lenses have come back with quality issues. Currently, it seems they're shipping out to a lab in Texas, causing around three weeks turn around. We've also had issues with the lenses' quality being subpar now (cracks not caused by us dropping/damaging, sunglasses lenses being too light), and the repairs also take another three weeks to fix. A handful of times we weren't notified that glasses were ready for pick up, despite us calling in for updates. They rely on a text system to alert us, but we haven't always gotten an alert to our phone numbers on file. Additionally, frame brand options keep dwindling. Brookside no longer carries the variety we originally came here for. Furthermore, it's frustrating to call and get to talk to an AI assistant robot. If I wanted big box instead of a Stockton business, I'd not be shopping here. You try and talk to someone, but their hands seem tied to their business model. Unfortunately, it is time to take our family's needs elsewhere.

I have been a patient of Dr Nguyen for 20 years +. I started with him at Costco; migrated to his…read morepractice in Manteca; his first location in Stockton and now his current location. He has very high standards for his practice; how it's run and for the most part-his employees. I've personally seen them come, go, and be terminated if they're not meeting the minimum standards required. While a majority of his staff is very professional and knowledgeable as well as supportive of the doctor's mission and vision, there is an overall average of 1 percent of the employees who are striving to learn the doctor's commitment to providing the optimal in patient care and satisfaction. But I am confident that those select ones will grow over time and understand the cost of being in business for patients and how it ties in to being the face of the company versus a stick in the spokes of the wheel. All but one employee has the "it factor" and that's superb! Susanna is also a great leader and example for others. I've know her since she started working there and she's always been a great person and has awesome customer service. Overall, the team is a very well oiled machine that is capable and caring. The doctor is very caring and cautious when it comes to precision, customer experience, ethics and integrity. Anyone (patient) who thinks differently solely based on availability and selfishness, not giving consideration that doctors and staff alike need time to level up and recover, they're the ones who need to take a look at themselves, and not the staff. The staff and doctor are superb. This review is coming from a picky and b!+[hy, 20-year patient who loves specialty and personal care (ask him).

Favorite eye doctor ever! Dr. Nguyen so kind and funny! He takes his job seriously and you can tell…read morehe loves what he does. Front staff are always so kind! I recommend this place a lot. Las recepcionistas son muy amables y hablan español, they have Spanish speaking staff as well. Been coming here since I was 11, so 15 years!!

The entire staff is amazing. Dr. Ho will make sure your lenses are correct and Lanna will help you…read morewith frames and making sure your lenses are the right type for you. 5 stars.

I needed an eye exam and a friend recommended All City Optometry. I called the office and spoke…read morewith Vanessa. She was very pleasant and had an available appointment in less than two weeks! She also handled all my insurance business. The office is very clean, has a 'boutique' feel and in a great location. Bill greeted me and was nice and friendly. I appreciated the Doctor being on time and not having to wait. Dr. Ho is personable, I immediately felt comfortable and relaxed. We discussed my past eye health and he took the time to answer questions. Dr. Ho is thorough and knowledgeable. After my exam, Lanna showed me many styles of frames and I never felt rushed. She is friendly and funny! Lanna is well-informed about eye-wear, what looks good for your face shape and fits well (without slipping down your nose bridge!). All City has a great selection of frames, from Maui Jim sunglasses to other affordable styles. Both of my glasses were ready in eight days! I made an appointment and Lanna fitted them. My experience at All City was incredible. If you are looking for a personable, knowledgeable optometrist, I highly recommend Dr. Ho at All City. The entire staff at All City is amazing!

Dr Whitted recently retired and I am so lost. I miss the good service and I am having a hard time…read moretrying to replace his void. Thank you Doc for all the years of great service. You are so awesome in my book. Take Care.

Very friendly staff and Dr. Whitted is a great doctor. He is nice and personable and there is a…read morelittle area for kids with toys and books which i appreciated. I have recommended this office to family and friends.

They do their job well, but there is a slight element of not being glad that you are coming to…read moretheir office rather than someone else's. Reception could be just a bit warmer, although it is done well according to what the job requires.

I had a very negative experience with valley optometric. They advertised contacts online at a…read moresignificant discount to me. I purchased these contacts and picked them up upon delivery. The next day I received a call and was told it was a mistake on their part and I needed to give the contacts back. I was disappointed and felt it was not my fault that this mistake happened so I went in to speak to the manager Lillian. She explained it was one of her employee's mistake and was asking for me to give the contacts back. I asked them to please, if I give the contacts back to hang on to them for me so I can purchase them directly from you due to the inconvenience of this mix-up. At this point she threatened to kick me out of the practice if I did not give back the contacts. I told them I had a receipt and proof of the discount offer and had no obligation to give them back but as a courtesy I would give them back to them if they would accommodate me by hanging on to them and selling them to me at the price that was correct not the erroneous one caused by their employees mistake. Lillian angrily said she would see what she could do and proceeded to get me kicked out of the practice because I would not respond to her threats so she carried through on her threat to kick me out of the practice. I was given false advertisement and tricked into this problem by their mistake. When I asked for an accommodation and agreed to pay the amount they wanted that was not enough for them. I would not recommend them to anyone. They have signs all over saying that they will adjust your glasses at your own risk. This means if they break your glasses in attempting to adjust them you are financially responsible. Apparently though if they make a mistake and they are responsible for something they will put all the blame on the customer Make threats and carry through on these threats if they don't get exactly what they want.

I had a very disappointing experience with the receptionist, Brittany, at the Costco optometrist…read moreoffice. I stopped by because I had run out of my right contact lens and simply asked if there was a sample or something close I could use temporarily since I don't have glasses. Instead of showing any understanding, she was rude, dismissive, and made me feel embarrassed while repeatedly saying there was nothing she could do because of "Costco policy." She even told me I couldn't speak with the doctor on duty because that doctor didn't perform my exam. Thankfully, the doctor was kind and gave me a spare lens, but Brittany's behavior made the entire experience very unpleasant.

Went for a new prescription and contact lenses fitting. Customer service was ok, they aren't rude…read morejust not friendly. Dr was good.

Jennifer & Alyssa were funny and welcoming. Jennifer checked me in and hooked me up when I came in…read moretoday! It was a raffle day and I won and her energy is just hella funny and contagious. Love to see people who actually enjoy their job and their patients! Never have an issue when I come here. I always receive the utmost care.

Review 0/0 I called a few weeks ago to schedule an…read moreappointment for my husband at the Stockton clinic. His appointment was at 9:00 AM, and he arrived at 9:19 AM due to unexpected traffic delays. Despite arriving and attempting to communicate, your staff marked him as a "no-show." What is especially concerning is that he tried calling the clinic while on the way, but the phone system was not functioning on the weekend, leaving him with no way to notify anyone of the delay. This reflects very poor customer service and an unacceptable patient experience. A 19-minute delay due to traffic should not automatically result in a patient being treated as a no-show, particularly when there was an effort made to contact the clinic. We expect better communication, flexibility, and professionalism from your office. I would like this matter reviewed by management, including your weekend phone accessibility and no-show policies, because this experience was handled unfairly and unprofessionally.

I should have contacted them sooner, as I needed a prescription for contacts. When I called to make…read morean appointment, they scheduled me for the very next day. My visit went smoothly, and the staff were kind and helpful. I highly recommend this place for eye exams.

Great care with patients. Staff is also helpful and professional. Both gals in the office are…read moreawesome!!!

Great place! The staff is wonderful and the Dr. is kind and informative. They didn't push their…read moreeyewear on me, which I appreciated! I did buy contacts though. Positive experience!

I had a very disappointing experience picking up my mom's eyeglasses this morning. We arrived well…read moreahead of their posted hours, at 8:25 a.m., since they are supposed to open from 8:30 to 5:30. Unfortunately, the staff member didn't arrive until 8:50, and when she did, she was extremely dismissive and had a really bad attitude. We had confirmed the appointment the day before, so the delay and the disrespect were completely unnecessary and frustrating.