Dr. Sandoval is absolutely exceptional. She is incredibly thorough, kind, and professional, taking…read morethe time to provide thoughtful, detailed answers to every question I had. What really stood out was how accommodating the office was--they were able to get me in for a slight emergency due to a last-minute cancellation, and the level of care I received was outstanding. I felt genuinely heard, well taken care of, and confident in the treatment provided. Highly recommend to anyone looking for attentive and high-quality care.

Both the optometrist and optician took their time with me. The exam with Dr. Sandoval was thorough…read moreand the optician was patient with my indecision when choosing new frames. I'm glad I made the switch to this office.

One girl cant be expected to handle the whole store!..... I would give 5 stars if they had more…read morehelp...

Today I went into Stanton Optical in Lodi C.A. To get my son's glasses repaired. Christopher Eakins…read morewas quick to help us and repaired glasses in like 5mins at no charge. Thank you Christopher Eakins for the great service. YOU ARE AWESOME!!!

Been with them several years. Never let us down with their conscientious…read more Care. Dealt with 3 different doctors and all Have been excellent.

The communication could improve. I called on a Friday mid…read moremorning to say that I had spots, lines ,and that I was losing vision in my eye. I explained that I had spots before due to a cataract, but this was absolutely different. I was directed to the nurse and I left a message. At 3 o'clock in the afternoon, I realize that no one had gotten back to me and that they closed at four . I called again. Spoke to the same receptionist again. Although her customer service was basic, her attention to detail was poor. I was pretty upset so she said that she would speak to the doctor. I have no idea if she did or not. Long story short I was directed to go to the emergency room if it got worse if not, I could see them the following Tuesday or Thursday. I ended up going to the emergency room at 9 PM and they sent me via ambulance to UC Davis. I had a complete detached retina and a few other complications. I was told by the emergency room doctor and also by a doctor that I spoke with at UC Davis that had I waited, I could have completely lost my vision. The next week I called the office and asked to speak to the office manager. I was told first that he was out sick, then I was told that he was at lunch, and then I was told he went home for the day. I actually left two messages for him. To this day I have never received a phone call back from anyone. To add insult to injury, I received a phone call back from the nurse on the following Monday. She stated I should get a hold of the front office and let them know that I needed an appointment. Again, no urgency. It was obvious that they did not communicate with one another. I understand that I am certainly not the only patient but this was a true emergency. In the past, I have had amazing care at this office. I saw Dr. Chen for years and have great respect for him and his son. I am highly disappointed that I have not received a phone call back and that no one actually cared that I was literally going blind. I would recommend UC Davis, Eye Center for any issues that anyone has. In closing, I will not be returning to this office . I am only sharing this in hopes that they may actually listen to the next patient with this or any other issue. Had I not been my own advocate, and gone to the emergency room, I'm not sure what would have happened. Connie Ibarra

In spite of their coutesy and best efforts, they charged me double price for contact lenses, and…read morethe incorrect price for the service provided. Thankfully, they corrected everything. But still...

Absolutely NO! Beware! They crowd you in...don't pay attention, dilate your eyes too many times…read more(or forgot they dilated them and then dilate them again). The Stockton office is very BAD! You wait for at least 40+ minutes. Their Optometrist "yells" at you because when I asked, she said "old people can't hear". The Lodi office is just as bad. They have so many people doing whatever, one to dilate your eyes and re-dilate your eyes, one to check your eyes, one to actually examine your eyes, one to "advise" you AND they charge you to get an eye prescription even though I have insurance! Can you believe that! That's what I thought an office visit was for! STAY AWAY!

This location was one of the locations that provided the service that was needed for work related…read moreprescription safety glasses. I did a walk in one day after work and was assisted right away. Service was pleasant to and precise., I can say that I had many of selections to choose from but went with the most basic. Finalizing My visit I was informed on how long it would take for my order to be ready. And it was ready a few days earlier which was nice., They do close at 7, but their pick up hours are until 5pm. Based on this visit I may consider doing my eye exam here. Remembering that the optometrist is not in once a week on Wednesday though.,TBD! Given a spot that you can do everything at once is always convenient.

Bait and switch. I was told 89.00 for an exam but when I got there it was another 85 for contacts.read more

Exceptional care here!! I have been coming here for many years, as have my children and husband. I…read morelove the staff and Dr. They have always been kind, helpful, and very upfront about what my insurance covers and what it does not, and about my cost with various lens options. I've never waited more than two weeks for a pair of glasses, and we've had many, many glasses over the years. I'm not sure why there are so many complaints about the wait or the cost. They have many low-cost, all the way to high-end options. Very happy being a patient here. They take great care of you! The optometrist has even been kind enough to stay late for emergency appointments for my husband or squeeze him in when it's urgent. Couldn't ask for better care!

They are not giving reasonable options for the low income eye wear. They say we can pick out of a…read morecertain group of glasses and tell you it will take 6 weeks for them to get made. They offer all their high priced frames and will have them ready for you in less than a week. They are trying to force us to buy their expensive options by not offering a cheaper frame without telling you first so they get the med-cal $ and you get no affordable glasses.

Nice new Independent Optometrist inside Costco. Friendly and flexible receptionist. Informative…read moreDoctor, who is a graduate of University of the Pacific and UC Berkeley. The appointment was a breeze.

The Doctor is nice...but does you no good when you cant get anyone to help you buy the frames. If…read moreall you want is an eye exam and no glass...then good deal.

What an amazing place! The employees are fabulous! I've never enjoyed myself as I've done in this…read moreestablishment. The Dr. was found to be knowledgeable, timely, accurate and approachable. I had the feeling of belonging to family, when leaving. Happy can't even touch how I felt upon leaving. * Thanks to everyone for making my day complete.

Pricing is good. Paid $109 for contacts and the exam. Definitely need more staff though. Everyone…read morewas kind.

Agree with others that this office and even surgeries completed elsewhere are assembly lines. You…read morewill wait in office for long periods of time moving from one waiting room to another. And then when you do see Dr Chen, he is checking his watch! Either bigger need for ophthalmologists here in Lodi or simple matter of greed, getting as many through the door as possible each day. Not sure which it is.

Dr Chen is Fantastic! He performed 2 Cataract Surgeries on my Mother. He prayed with my Mother…read moreeach time. He is first a Good Man and a Fantastic eye Dr. My Mother's surgeries and care were Outstanding. He is extremely knowledgeable and a very caring man.

Bill is SUPER KNOWLEDGEABLE!…read more Came in for my eye exam and found out so much information about myself, my eyes and even gave me advice about my life !! My goodness I had no idea what I was walking into but sooooo glad I decided to come in for a visit! The ladies at the front desk were super friendly, I did not get her name but she has short blonde hair with tattoos - Well she was exceptional ! She should get a raise for her amazing customer service !! Super excited to be getting my glasses in 2 weeks, I came in for an appointment but Mr. Bill wanted me to come in for two more visits as he noticed something that might affect my vision long term, YIKES ! I love how he seemed worried for my own health, he genuinely cares for people and you can see it and feel it ! Thank you so much Bill & Staff for treating me like family ! (:

Do NOT go here. Was recommended going here for my frames and lenses. The receptionist Angela filled…read moreout my prescription wrong, billed my insurance, and then I got left with no glasses. I tried speaking to a manager there, and she handed the phone to Bill Henshaw. This is where lies, and getting yelled at came in while currently pregnant and pretty far along. He kept talking over me on the phone, not wanting to hear me out. Angela admittedly told me and my husband she had sent in the wrong prescription. And Bill Henshaw said she didn't and it was a "mistake" He told me that my insurance didn't cover my frames, lenses, and my prescription was too low to cover. And I wasn't billed. But I was! I told him that I spoke to my insurance. Not only was my prescription fine to cover as it met the requirements, but I was also billed! He argued / yelled at me while I was asking him to please call my insurance so he can hear what they told me. And he denied me of that while saying "I already wasted 30 mins of time while on this phone call. And I'm late for a customer and they been waiting" Which was TOTALLY rude and un-professional. He told me he knows "Every doctor" and will call them. Today I got a call from Delta Eye (where I got my exam) and it was strange!!! They claimed they were trying to help me with Bill Henshaw because he left a message. And the worker said some weird stuff like "whether you wanna hear or like this phone call or not" And I fully believe Bill Henshaw contacted where I got my exam and went off about me. All I wanted was glasses and for him to call my insurance to hear everything should be covered and fine. Not yell, lie about it not being charged, or covered, then speak to other doctors negatively about me when all I wanted was help. Please do not go to this place. Spare your stress. And don't EVER get treated how I did.