I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I do not recommend this optometrist. I was a patient for 30 years. Never in that 30 years was Dr…read moreYoon on time. Figuring she was busy, I started scheduling the first appointment of the day. Nope. She was still at least 30 minutes late. This was to every single appointment in 30 years. Not once on time. And late by at least 30 minutes. But the absolute worst, almost unforgivable was she completely changed my eye prescription. After an exam, she stated and wrote that my left eye somehow went to having no vision problems. I have astigmatism in that eye. There is no way that could happen. I'm 56 years old. They filled my contacts with that prescription and when I put them in, I got really sick due to having basically nothing in my left eye. I still wanted to give dr yoon benefit of the doubt, I mean she is the doctor, so I tried to walk to my car to drive. Well, I was so dizzy I fell down on the cement. At that point, I knew I couldn't drive and I looked at my contact boxes and realized she had made a mistake. I walked to Banville wearing my old glasses, and they argued with me. They told me I was wrong. They literally acted like I was crazy. They finally decided to give me my contacts in my old script and expected me to pay for them. Then I had glasses made, thinking they would use my old prescription. Nope. Again. The left eye was basically just plain glass. I decided to go to another optometrist for a new eye exam. As I suspected, Dr Yoon somehow completely messed up my exam and Banville was pushing a fake, very incorrect eye prescription. I went to get my new glasses fixed from Banville because I figured they should replace the lens for free. They replaced it, but reluctantly. This was the craziest experience I've ever had. After 30 years of waiting for Dr Yoon to show up for every appointment, now I'm literally arguing over an incorrect prescription- not even a slight error- an error that could have killed me or another person if I had driven. They never even apologized. Instead they treated me like I was crazy. One good thing- I found a new optometrist that has brand new, state of the art equipment that actually works and gives customers the correct prescription. And he was on time!!

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

This is the BEST place to get glasses ! Jim and Brian go above and beyond to make their customers'…read moreexperience the best it can possibly be! The glasses are beautiful , well made and relatively reasonably priced , and they make sure they fit perfectly . The BEST !!!!

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Had my eye exam that was no problem. when it came to billing I paid the full amount right then. so…read moreI was getting mail from them that I didn't open because I had no reason to. Come to find out it a collection agency is now texting me a balance due. letting everyone know to be sure you are paid in full before leaving there.

I called ahead to ensure that this location accepted my insurance, which they claimed they did…read more During my appointment, they said that their system was down and would call me the next day when it was working. I never received a call and they have attempted to bill me for three times my copayment. I've called billing and given my insurance four times now, but the issue remains unresolved. I've tried contacting this location to clear things up but have never gotten through or simply redirected to call their billings call center.

Hard for me to understand that some of these reviews are talking about the same place that I've…read moreexperienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business

I'D GIVE ZERO STARS IF I COULD…read more My son needed new glasses and they take our new vision insurance. We had a prescription all he had to do was pick out some frames and place the order. We had to wait for 45 MINUTES for them to place his order. Then we were told it would take 10 days for the order to be completed. NO one had called to let me know if they were in so I called back 10 days later and the voicemail message said they were CLOSED FOR THE NEXT 2 WEEKS. Why couldn't they have told me that when I placed my order! WE ARE NEVER GOING BACK

Thank you to these sweet ladies for coming in clutch today. We are in town for my birthday and I…read moreforgot my contacts at home. The other places I called were not very nice or helpful but I was happy to hear a kind voice on the other side who was very quick to help. I was having a bit of a rough day so we actually got there a little bit after closing but they (Manager & Elisa) were waiting for us, Elisa was able to accommodate my needs and sympathize with my situation and get me some trial contacts which I'm so grateful for!! Thank you for making my birthday so much better and my day a little sweeter ladies!! If you are in town and need a place to go I'd highly recommend this spot aside from the kind people the inside is very clean and comfortable, amazing establishment!! Thank you!

Best practice around. The doctors here are friendly and thorough. Kathy the office administrator is…read moreso friendly and helpful--I've known her for decades now and she is always on top of things. Dr.Bridger discovered my narrow angle glaucoma and saved my vision in doing so. I got it treated and am fine now. There is an excellent selection of frames of all types and everyone seems happy in their work which is a sign of a well run business. Highly recommend this practice!!

I just had my first appointment with Dr. Taylor and I'm very pleased. I was seen right away and the…read moreexam was thorough and he was attentive to my concerns. And he was friendly--I really enjoyed talking about music with him. Good experience all around. The office was clean and all necessary steps were taken in dealing with COVID. One suggestion is to make an appointment well in advance... I had to wait a few months but it was worth it.

Thorough local eye exam by practitioner with over 25 years experience. Not like your box store…read moreexam, so allow 1 hour for full eye exam. Addendum: the new lenses he ordered were perfect and I now see the world more clearly. Thanks Dr Taylor!

Two issues: 1)…read moreFeels like a high volume practice in that no one really knows who you are. I saw Dr. Ung who, on our second visit, walked in and asked me about how I'm managing my diabetes. I don't have diabetes. She's just like "oh ok". That's a pretty big detail to mess up and not be overly concerned about how it happened. Really made me wonder what else in my chart might be wrong. 2) They're very "that's your problem" about insurance. I have a VERY popular/common plan and they scheduled my routine exams such that the second one didn't get covered because it was too soon. $400. and their response was "well you're responsible for your plan and coverage details blah blah blah". like sure I know I'm LEGALLY responsible, but in REALITY that's negligence on their part. they either don't know the details on one of the most common plans they work with all day everyday, or they just don't care. Either way - not cool. Like my dentist is so careful and deliberate about aligning stuff with my specific insurance plan so I don't have to pay out of pocket. Would not recommend and I'm finding another eye doctor

I called the office today, they refuse to make an appointment. Because we had an issue with my…read moreinsurance a day prior, now it's has been clearead by the insurance, and I called the office to make an appointment and the attendant said was a note on my profile not to have me in the office, not to have an appointment for any of their doctors there. Is that legal???

I just wanted to commend the service I just received. I bought frames on line and thought I could…read morejust pop them in myself. I was wrong. So I went the LensCrafters in Peabody and explained the situation and a man with a beard (I didn't get his name) took them and in 5 minutes gave them back at no charge. I just wanted to give recognition to a job well done. Thank you so much!

They are very rude when you call to see if glasses are in, they tell you glasses have been shipped…read morewill be here next day it's been 2 weeks still not even "SHIPPED" WORST LENSCRAFTERS NEVER AGAIN