I would highly recommend the Eye Store. It was my first time there and John was very friendly,…read moreknowledgeable, helpful and accommodating. Dr. Shah Did a thorough exam and was very good at explaining what he found and what my options were. I was even able get a new pair of glasses a new prescription made while I waited. That was a huge bonus. Overall a very good experience.

I saw a negative review from six months ago and honestly thought they must have been talking about…read morea different place, because John is the absolute best. Every time I walk in, he greets me with a smile and genuine kindness. I've had numerous pairs of glasses made here, and he has never tried to upsell me or overcharge me. It's just not that kind of place. Great service, honest people, and someone who truly cares about his customers.

I love this shop. I've been getting my glasses here for years after having a bad experience with…read morelens crafters. (Constant headaches.) I admit to being the customer from hell. I like to try on every pair in the shop, then decide on the first ones I tried. Chris and his mother, who runs the Newton shop, are amazingly kind and patient. Recently I broke the frames on my prescription sunglasses. I didn't need new lenses. Chris knows his stock very well and quickly found me several pairs that were a perfect fit for my lenses. A week later I decided that I should have bought different frames and without so much as an eye roll he started to make the change when I realized I was being a jerk. All these months of quarantine have left me with gray hair and pale skin. I wasn't going to like anything I saw in the mirror. I stopped him before could do the work of reshaping the frames I had and adjusting the different ones. If he ever decides to get out of the glasses business, he should consider a career as a therapist. Quarantine psychology aside, they have a huge selection of very nice frames. I've been tempted by all the tv and on-line ads for what I call McFrames, some of which look pretty nice, but I wouldn't give up the personal treatment, professionalism, and wise advice at Focal Point. As a bonus, you'll know you are supporting a neighborhood business. There are precious few locally owned stores these days, and they are what turns a shopping area into a community.

I got really good glasses styling advice from the owner. He suggested some frames that I never…read morewould have thought of myself, and I got them. I have gotten so many compliments!

I just had a great experience with Moika at MyEyeDr. I came in to get lenses for some frames I had…read morebought,and she was very patient while I located my prescription information. She also found my insurance info for me and helped me decide what features to get. They also have a beautiful selection of frames there. Even though I already have frames I like, it was very tempting to get more.

Thank you for all the care and support My daughter loves her…read moreglasses! Thank you Dr. Zappala for your thoughtful and insightful care over the past 4 years. The retail shop has a strong selection of frames. Thank you to all the caring folks who took the time to help us make great choices!

Fantastic service. Walked in with a pair of broken readers that my sister loves. Richard (I think)…read more-- a man with more than 25 years of experience -- came out. I showed him the glasses, he said "give me five minutes." I sat in their comfortable waiting area. Within a minute or so, he stood up and said "here you go" with a big smile on his face. Then, he cleaned the glasses and handed them back to me. I said "Wow, that was fast." Then he showed me his special technique, which he had learned during his career. My sister is thrilled, as she was about to throw them away. Worth noting -- there was no charge for this amazing experience. :)

Since I knew which frames I wanted, I ordered glasses online opting to pick them up in the Coolidge…read moreCorner store. The sales person was lovely until she heard online order and handed me the sealed box. When I asked to check if prescription was right or to have any adjustments to fit, she said they did not do that with online order. Mind you, I spent hundreds on these glasses and have bought glasses with LensCrafters before. I asked what if prescription is off, they said I could return them online. Only when I continued to ask about policy of not giving any service to online orders did another staff person say they could check. Terrible customer service. When people are trying to limit their time indoors, ordering online makes sense. Saved time for the staff too. So why not take care of the fitting process? I advise going to a shop that actual cares about building long-term customers.

Great personal eye care and very competent staff and students to care for your issues…read more Easy access to subway and centrally located for everyone . Super clean and quiet and very professional acting staff!

They used to be in Brighton but moved a couple months ago. Very professional eye doctors with a…read morevery nice woman whose name I didn't catch who tested me and figured out my new eyeglass prescription. Will be going back in June.

Very helpful, I've come in multiple times for repairs and they go above and beyond. Customer…read moreservice I've been impressed with Vision Works.

My nylon string half rim glasses snapped and VW staff handled the repair for me at no cost! Very…read morefriendly staff

Very professional and careful service. Convenient location in the arcade in Coolidge Corner.read more

What a remarkable business! Joanie answers the phone, books the appointments and helps customers…read moreevery step along the way to getting just the right pair of glasses. Dr Lahker does the exam with efficiency and thoroughness. The office is quiet and calm and very well run. I have taken my family there for years and think of Arcade Optical as my go-to place for vision.

They saw me right on schedule and were quick with results. The doctor ended up sharing results with…read morea doctor at Beth Israel who wanted to see me. They're friendly, the place is clean and they were quick with results. Highly recommend this place for eye exams. Although if it's something more serious, which was my case, I would recommend going to Mass Eye and Ear or Beth Israel (in my case) where I saw Dr. Jorge Arroyo.

This review is for the Chestnut hill location Appalling…read moremoney grabbing scheme We came in to get our glasses upgraded to a new prescription , 2 for my daughter and 3 for me . We started out with my daughter's prescription and the frames we already have . They had our insurance information (VSP signature) All we needed was basic lenses for her school -1.00 polycarbonates R &L , nothing fancy put into new frames we just bought abroad. The optometrist wrote a whole bunch of things on his pad which amounted to a over 500$ - and it would take 14+ days at least because it's VSP . Now mind you this is not my first time getting glasses and we always bought frames had exam and had our glasses made for under 100-200$ with our insurance. This time we did not even need frames or exam !! I asked about what savings are there with VSP and he answered that it's like a coupon , they give discounts for add ons But the price of over 500$ without frames or exam for basic lenses for simple myopia sounded ludicrous. Description as follows Frame - Patient Frame Lens R/L- Any Single Vision (Lab Choice) - 80$ each Crizal ROCK with UV (AR Coating D) 205$ Custom Measurements & Edge SV 60$ Grooved 50$ SV scratch & warranty service 33$ And I was told this is the basic stuff , first off Crizal Rock is not basic and with my insurance should have been about 50$ if covered at all The coating is already scratch resistant so $33 was just double charge for same thing on top of 200$ they should not have offered to begin with Now I needed to have 4 more frames done so that would be 2400$ And mind you This was the basic stuff according to them . There was nothing cheaper I called VSP and realize that this EYESPOT are scamming by price gouging and adding totally uncalled for and unnecessary add ons . VSP savings on one prescription ended up being too small and out of pocket cost was close to 300$ for just one simple pair of glasses -1.00 both eyes ! I was outraged I called morning of next day , I said I want to cancel order ASAP , The secretary said that they needed to speak with their optometrist and they will call back They didn't , 2 hours later I called again asking for refund and my frames back , again I was told the same BS to which I replied I will come in person , only then did a manager magically appeared and told the secretary to tell me that it's too late to cancel as they charged the VSP ! I called VSP they said they received nothing and they called the store just to be told it's the store policy that they do not cancel orders even ones placed less than 20 hours prior I made a formal complaint with VSP that I want to go elsewhere and to put stop payment on the claim , which they agreed to Later In the store the manager gave us hassle that they won't refund the FSA for the remaining sum, to which we said we already called FSA to put a stop payment on this "purchase" They refunded FSA only at that point And they had trouble finding the frames we left with them just 20 hours prior, then another BS story about them getting charged by VSP if we are refunded . Followed by a weird sales pitch that they care so much about us they will give us discount at next visit The place is for sad suckers , because it's chestnut hill they know they will get away with anything and seeing how arrogant they are it seems they do It's not the last complaint I ll be filing to get people aware of the scam ***Update 9/11 - manager named Will offered to discuss my "grievances" on the phone , said he wants to understand my frustrations. Make it worth while I responded that I want nothing to do with this business and I spoke to VSP and that I can now go elsewhere to get my glasses. To which he responded that he will write here that my entire description to what occurred is "totally false!" This despite having ( 2 witnesses ) a record of calls , conversations , and documents. And the mere fact that he is even contacting me is evidence that there is something wrong with this entire situation . He mentioned that if I post about this business further I will be liable as I am " threatening the business" which imo deserves even more exposure after this unexpected conversation. There's something extremely wrong when a business privately texts your number instead of simply responding to a review UPDATE # 3 - 9/21 : Clearly "manager" has difficulty with reading comprehension , I never claimed out of pocket cost was 500$. I called VSP because the proposed price seemed outrageous and the OUT OF P COST WAS A PERCENTAGE OF THIS PREPOSTEROUS COST ! The entire response of the "manager" again is a complete lie .THEY REFUSED TO REFUND OUR HEALTH SAVINGS ACCOUNT UNTILL WE CAME TO THE STORE AND TOLD THEM WE WILL CONTEST THE CHARGE ! STAY AWAY FROM THIS SOREYE! THE ONE STAR REVIEWS ARE SPOT ON . Lastly we went elsewhere & got glasses for 50$ out of pocket cost , that's less than 1/5 the price of this SCAM central

I fairly recently visited Michael for the first time and I quickly discovered his integrity,…read morepatience, generosity and kindness. When I went back with what seemed like a problem with the main (graduated) pair it turned out that the prescription was a little off. He did not charge me for the new lens (based on a new prescription)! In passing I had mentioned that I realized I didn't really like the reading glasses after all, and he exchanged the frame, again without charge. He knows his business and values his customers, and I am now a loyal one.

I'm a repeat client and he is always kind and has a great selection of glasses. He doesn't take…read moreinsurance but the price is always right 2 for the price of one you can't beat that and you can use your flex spending. He can make your glasses there and they'll be ready in a couple of hours. If he doesn't have your lens he will order them and will be there in no time at all. I just bought my first pair of glasses with progressives, yes we will all get there some time in our lives lol. I'm now stylish af and can read fine print haha( see pic for my red pair) he will let you know what fits your face and what's best for your prescription. You must visit Michael it's a no brainer! Fyi limited hours on Saturday 10-1pm not open on Sundays. Support your local community!

I had an absolutely awful experience at Brookline Vision House with Dr. Kalish, who is nothing more…read morethan a scam artist running a shady operation. The red flags started immediately when he refused to let me wash my hands in the sink, insisting instead that I use hand sanitizer--because apparently, basic hygiene is too much to ask for in his office. Then came the outright fraud. He tried to upsell me on bogus services, including claiming he could check the "thickness" of my cornea using a standard microscope--something that is not remotely how corneal thickness is measured. Either he thinks his patients are too ignorant to know better, or he just doesn't care. To top it all off, it turns out this guy has been setting up new Yelp pages to bury the flood of terrible reviews he's rightfully earned. That kind of shady, deceptive practice should tell you everything you need to know. Avoid this place at all costs.

Dr. Kalish gave me my first eye exam today. He was very kind and made the process harmless and…read morequick. He answered all questions thoroughly and was very helpful giving tips for my issues. I could not recommend him enough!