I came to Medford Optical on the recommendation of a good friend, and I had a great experience with Umberto Rossetti, optician at Medford Optical. He is professional, knowledgeable, and took the time to ensure I found the right frames and that my glasses fit perfectly. He exemplifies exceptional customer service, making the whole process smooth and comfortable. It's obvious that he genuinely cares about his patients and takes pride in his work. Chandra Richardson, the owner of Medford Optical and an optician, is also extremely helpful and patient when addressing patients' eyewear needs and concerns. I am now a returning customer ten times over. I highly recommend Medford Optical to anyone looking for quality eye care and outstanding customer service. read more

It took 4 times to try to get my glasses right!!! Uggg. Lines?no lines? doesn't matter if I can't focus and see wearing the glasses. I tried to explain that the prescription must be wrong! No attempt to reexamine. Frustrating as all get out!! I finally gave up..took the glasses and put them in a drawer I'll donate Big waste of time and money They just don't listen!! read more

My family and I have been going to Medford optical for years. The staff is always friendly and the classes are good quality. We've always been really pleased. Thank you! read more

Great selection of children's frames and friendly staff. Street parking makes it a little tricky for accessibility but happy with the frames we ordered. Their website could use an update, as the kids section gets an error and is unaccessible. Prices are comparable with other optical stores. read more

Medford Optical - He said yes to the frames! - Eyewear & Opticians Near Me - Medford, Massachusetts

We've used Medford Optical for several years. This year we each got a pair of prescription sunglasses and regular glasses. The staff are amazing - they give wonderful advice on frame choice, explain your lens choices and insurance clearly and do everything they can to make the process comfortable and easy. They remember who we are and greet us as friends. We can't recommend them highly enough! read more

The service is wonderful! They fixed my glasses even though it wasn't purchased from them! Told me to come back to them if I have more problems! read more

I've worn glasses since I was a young child. As I became more and more near-sighted and later needed progressive lens, finding eye frames proved to be challenging. Yet at Medford Optical, they bent over backwards to find a set of frames that not only were stellarly attractive but fit me perfectly. This took time on their part, but they were not deterred in finding something that would be a good fit given that I wear glasses 24/7. Aside from their professionalism, they are easy to talk to and most helpful. I heartily recommend this practice. read more

Called on May 12th and made an appointment for the 14th. Specifically for an eye exam for glasses and contacts. I show up and the very gruff lady says there are no Doctors on Friday and I have no appointment. This she kept repeating ad nauseum. She says I must have made it across the street. I verify I have their phone number and I even look down and see my name with Rx next to it on the appointment sheet. Then she proceeds to question my name in a demeaning way, harshly asking if I have insurance, and trying to get me to make a new appointment. Zero apologies for taking an appointment that couldn't be fulfilled and wasting my time. Avoid this place if you'd like to be treated as decent customer. read more

Nice selection of children's glasses which seems to be hard to find for toddlers. Staff are very nice and helpful. Parking is a bit of a hassle but usually find parking. read more

OH YEAH!!! This place is great!!! If you come here you would LOVE to see Dana. I needed to get my glasses measured before a basketball game and Medford Optical did it so fast!!! read more

She reschedule the appointment two days before of your visit .This is second time she does that. .. because optometrist have others thing to do. she shouldn't make appointments those days. I called for that appointment 2 weeks ago . now I have to wait 1 more week. read more

Very professional, work fast, and friendly. Less expensive than other opticals in the area -Cambridge, for instance- and better.

The doctor and staff is very friendly. I paid $20 copay with my insurance for the eye exam. However, the doctor refused to take measurements of my pupil distance. Isn't it part of eye exam?!!!! If you want to know your pupil distance, buy a pair of glasses or pay another $35 to have it measured!!!!!! Ridiculous!!!!! Won't comeback for eye exam again!! read more

Five stars... I enjoyed the large selection that the store had to offer.. I love my new frames and updated look. The owner was very personable with my sister and I and we heard stories of how his father had started the business and enjoyed the paintings of Italy on the wall. Thanks for the great service... we will be back. read more

I'm really terrible at getting annual eye exams. I remember needing glasses in the second grade because I never could read the board from the back row. However, it wasn't until 9th grade that I actually got glasses for the first time! Fast forward 15 years later, and I finally updated my glasses last year after visiting Medford Optical in Medford Square. Just the lenses, mind you, because I'm cheap and the frames aren't broken yet, but this would have been a fine place to look for those too if I weren't on such a tight budget. From what I can tell, Medford locals work here, so it gives the place a very local-business kind of feel. They are friendly enough, and it was easy to get an eye exam scheduled quickly after calling. If you have eye insurance, the exam only cost $10-$20, and they'll give you a prescription that you can fill right in the store, or at another more cost-friendly place. I really liked my optometrist! She was an interesting older woman, who I worried about at first due to her style of dress. She looked like she was a 60 year old dressed like a 20 year old! Studded stilettos, orange fitted pants suit, cleavage showing, and big gold jewelry covered her. Despite the distraction, she really did do a thorough job, and really took her time to make sure that I had the best exam possible.. If I need another eye exam in the future, I'll definitely come back. read more

Overpriced! Everything from frame to lens to reflective coating is way overpriced. Not responsive over email or call!

The staff, their warmth and considerate service, alongside the fantastic collection of quality eye wear, the best kids collection around town, keep us coming back. We have destructive young eye glass wearers, and the staff do a great job of maintaining the kids glasses, keeping them in great shape and tweaking small fixes to maximize the life of the lenses. Adult selection of frames is also great! We have been coming here for 7 years and we will continue to be loyal Medford Optical Shoppers! read more

I have purchased 4 pair of complete glasses here- everything from sunglasses to transition lens and frames. I love the fact that if I find something I like but am not quite settled on a frame Roseanne and team will take out a catalogue and help me find an option which I may have to wait a few days for but is always terrific. Glasses are not cheap, even with insurance, so knowing I can get what I want, have it adjusted as needed, with a pleasant encounter every time is above and beyond. Service and selection - love these guys. And the Doctor is very accommodating and always has an awesome frame herself. read more

I went here last week needing an eye exam and lenses, as I already had frames. The amazing staff where able to get me an appointment with a dr down the street THAT DAY!!! The Dr. was amazing! I immediately headed back there to fill my prescription! While the lenses I chose were 700$ . I did opt for some state of the art Progressive Lenses. . Which I was NOT pressured into getting . I feel that shopping local is important and the customer service @ Medford Optical was TOP NOTCH !! Thank you , Can't wait to pick my glasses up . read more

Fabulous experience! Friendly, knowledgeable, efficient staff. Dana solved my problem after 3 exams from two other places, 4 pairs of glasses made from the same businesses. I don't even have a complicated prescription but he took the time with me until I was happy and I wasn't rushed even though they were very busy. Very important to me, they are still practicing covid protocol to keep their staff and their clients safe. I live about a hour away but it is worth the drive. Client for life!! read more

Lking to get my first pair of glasses at 61, found Medrord Optical on Facebook, Stopped in while visiting my credit union across the street, met with Dani she was very friendly and knowledgeable with my insurance and my prescription that I would need. She explained a couple of options that I could go with. She showed me a bunch of frames that I could pick from for glasses, a great assortment of frames to vjose from. Dani checked my insurance coverage, did a couple of tests and ordered my prescription, fast proffesional service. Note parking is at a premium on the street one disatvantage spots do open up frequently though. Will take about two weeks to get my new glasses going to be a big change wearing glasses all the time now. Thanks again to Dani and her staff for a great informational proffesional eye glass experience. read more

Best selection of indestructible kid glasses I have found in 1 place. Staff spent 1.5 hrs with me trying to find the right pair and to entertain the 3 kids with toys. Pricier than big box stores but offered a discount since they didn't take my insurance. It was nice to have customer service to find a pair that worked. read more

Medford Optical has been my eyewear provider since I was a child. I live out of state but come in when back in town visiting family. The staff are friendly, caring and great at not only working with folks and creating an inviting atmosphere but they also make high quality and well-made glasses. It's always a pleasure to come into the shop, catch up with folks and pick out a new frame. My new frame is super lightweight (which is great since I've broken my nose a few times). A plastic aqua/blue frame from Dolabany. read more

While this place is listed as being great for kids, I'm a twenty-something with no kids, and I got fabulous frames here that I love. I hadn't gotten new glasses in 6 years, and was thinking it would take forever to pick something out. But, I walked in and Dana helped me right away and was cheerful and helpful throughout the whole process. I was out of there within 45 minutes, my new lenses all ordered. I'm wearing my new glasses this week and have gotten many compliments. I love the style and am happy to put them on each day. read more

Always friendly and helpful!! Great kids frames. My daughter got hers at 10 mo old. Good hours too. Have been very gracious with minor repairs. read more

I took my friend here today that had broken her small eye glass frames into multiple pieces. They were able to stuff her old lenses into replacement frames. It didn't take too long and then she could see again!! She was so happy! THANK YOU MEDFORD OPTICAL!!! read more

Dana Cohen made my first pair of glasses 26 years ago when I was three! I love this place. He is caring, professional, detail-oriented, and has the customer's interest first at heart. I have an extremely high prescription and he'll find the labs and the latest technology to make sure I have the best available lenses for my needs. He is phenomenal with kids (and adults too)! If you have a son or daughter who needs glasses, this is the place to go. And, you'll want to keep going back because they are that good. *** (Aug. 2012) As an update, I called Dana from Miami for a consultation on rimless glasses. Was considering flying to Boston to see Dana to have my new glasses and high-index lenses done properly. A top-notch business. read more

Went there to buy contact lenses, I was not a patient it had a valid prescription and needed lenses. They were close by so I thought I'd support a local business. The staff were quite rude after they learned I wasn't a patient and was only looking to get a small quantity of lenses. I won't be returning there. read more

Fabulous optical shop! Great frame selection; friendly,helpful staff; excellent service! Great feature to be able to take a picture of yourself in possible frames and send it to your friends to get their opinion. Outstanding quality. Worth the trip from anywhere! read more

Love this place. The staff is very knowledgable, always helpful, accommodating and friendly. Mostly I have interacted with Roseanne who gives excellent advice and has tremendous patience. Highly recommend. Lydia read more

THERE IS NO OTHER SHOP WITH THE FUNKY BEAUTIFUL GLASSES THIS SHOP HAS. I have been a customer since 1993 I believe. Every 1 to 2 years get new frames. Rosanne is so proffessional. It gives you confidence when you go to a shop for years and the same staff are there. Dana, the owner always greats customers with a great smile and a hello. I get oodles of compliments. Go and see their choices you will be blown away. read more

This is a great friendly place that was recommended by our Nurse Practitioner as a good place for special needs children. Sadly, the insurance took 7 months to approve but, once approved, our glasses were done and sent out to us within 2 weeks. The glasses are great for our child and have opened up a new world for him. read more

I have been going to Medford Optical for many years and I absolutely love them. The personalized service and attention to all my needs is incredible. I love Dr. San Clemente, she makes the exam more like a visit with a friend than an eye exam. They recently added Ziggy by Cendrine O frames and I had to have the Fuchia Pink with black frames. They are so different which is what I love. I cannot say enough about Medford Optical. You should go in and find out for yourself. Lynn C, Malden read more

Excellent experience! Dana took the time to help me with my selections. I was clueless as to what I was looking for and he spent a lot of time and patience with me. He was great at helping me pick frames the complimented my face and were in the style I was looking for. Great selection! read more

Purchased a $125 Groupon for this store, so I visited with intentions to purchase. They have almost no selection for men, although their children's selections looked extensive. They quoted me $741 for a pair of glasses, nothing fancy. When I told the woman I had a Groupon for $125, she told me it was worthless. They offer a 25% discount to all their customers, but you cannot combine the Groupon with the discount, which would be worth less than the 25% discount. Bringing, what I concidered a second rate pair of glasses to a whopping $556. Why sell the Groupon's if you are not going to honor them. Look out for the SCAM! read more

We got there with 12 minutes before closing time and they were so gracious and helpful. Did not feel rushed and they had a ton of Kids' Frames to choose from. Great place for frames for kids and the staff was super nice! read more

120$ the base model ? You Fu*k kid me ? And also there isn't a lot models that you can choose ... so good bye ( the proprietary is a good person ) but you can tell me that the model base for a couple of glasses is 120box ... D: read more

Very professional staff. THE place to go for kids' eyeglasses. I have been purchasing my daughter's eyeglasses here for almost 5 years. They are a little bit pricier than chain stores, but they stand behind their work. That is huge with a child in glasses and all the things that can happen. They are prompt with their orders, service, and phone calls. They offer a discount if you are paying out of pocket. I did have the same issue with the Living Social deal, it was pretty much equal to their regular discount. Other than that, I am a very satisfied customer! read more

These guys have been great. We were referred from their Waltham location and have been thrilled. First off, they were quite helpful in selecting the frames, actually talking us into a cheaper pair than we were originally considering. Second, they have been quite helpful for a series of expected disasters that have arisen. From a lost lens, to bent frames and lost screws, they have been just great. Finally, I have been quite impressed by how personable they have been. They remembered us on sight the second time we came in and have been quite friendly. We highly recommend going there! read more

Very professional, friendly experts who are pros at working with kids and understanding what will fit you or your child!