Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

Upon my arrival in Dallas, I slipped, fell, and immediately broke my glasses. Being incredibly…read moreblind, this was a serious problem for the weekend. Friends of mine in the area knew of this particular Stanton Optical and drove me by to find a temporary solution. Mohammed was working at the front desk and was able to find a pair of frames that fit my former lenses, providing me with the ability to see for the weekend. The frames are beautiful, the selection was amazing (despite this fairly odd request), and the service was both fast and incredible. I am only sad that this shop is nowhere near my home base, or I would come here often for my glasses/vision needs. Thank you again to Mohammed for such wonderful service and turning a possibly very bad situation around.

I was greeted with a smile and very polite! Helped me and gave me exceptional service!read more

I have been coming to see Dr. Nguyen since 2017. Excellent service as always and thoroughly exam…read more This is what I need because I have the worst case of dry eyes due to cancer radiation treatment and bone-marrow transplant 24 years ago.

Consistent and Amazing service , very thorough, friendly, and welcoming…read more I have been here for some time and always a pleasant.

Juan is the expert. The lady there--I don't remember her name--of course did a phenomenal job in…read moreproviding the utmost attention to care, and the best possible price on this planet. Go Here Now!

my glasses were stepped on and the frames were bent. I took them to target optical, where I had…read morebought them last year. Kevin tried to repair them first, but the hinge was too badly damaged. He looked at my warranty, saw that they were still covered, and picked up a replacement set on the spot. He popped the old lenses out of my Glasses and pop them into the new frames without making me wait at all. All I had to do was pay a $25 co-pay and I had a brand new set of frames. Thank you so much! I can't imagine having to wait for a new set and not being able to see. I highly recommend target optical.

We love this place! We are always seen on time. Doctor Bautista is very easy to talk to and very…read moreprofessional. Her staff is great to work with!!!

Excellent experience here. The staff are as the name says friendly, professional, prompt! This was…read moremy second time here since moving to the area. I had a thorough exam, and the prices reasonable and quality top notch. Loved how the doctor took time to chat with me and the staff took their time with me in selecting my new glasses. Definitely recommend this place!

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

I've used Dr Elsten for many years and he's great. I drive up from College Station because I…read morehaven't been able to find anyone that offers his level of service and his staff is outstanding!!!

Amazing place to buy glasses and good prices Dr Ruiz one of…read morebest as well Joy and the guy who works in the lab

I have visited this eye care center for over 20 years. It has been all great experiences. Dr. Ruiz,…read morereceptionists, office managers, technician Daniel are all super nice, friendly and professional. I cannot think of any reason to not come back here again and again.

Never using Wal-Mart again. They sold glasses that were not good quality, billed the wrong…read moreinsurance and refuse to correct their error. Vision center does not replace the glasses if you do not pay additional warranty. Remember when companies stood by the products the sold? Walmart vision center does not. Do not shop here.

The employees are knowledgeable and very helpful. With kindness and patience they helped me with…read moremy new glasses. I had broken mine earlier in the day and the gentleman went above and beyond by repairing my broken pair so I could see until my new glasses arrive. In addition Annie the eye Dr is fabulous!

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

Very disappointed with my visit today. I had an appointment scheduled for 11:00 AM and arrived five…read moreminutes early, only to wait for over an hour without ever being seen. The staff eventually told me the doctor was still with a patient and they had no idea when she would be finished. They offered to reschedule, but at that point, it was clear the office had overbooked--there's only one doctor and they are clearly taking more appointments than they can handle. It's unacceptable to offer appointment times online that you can't actually honor. This reflects a serious lack of respect for patients' time. I won't be returning.

Everyone was very nice and helpful. The guy that did my eye exams made them quick and made sure I…read morewas comfortable and knew what to expect. Dr. Gandhi listened to my concerns and made sure I asked all my questions. Sherri helped me pick out the best glasses for me. I will come back here next time!