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Walmart Vision & Glasses

3.0 (2 reviews)
Closed • 12:00 pm - 5:00 PM

Services - Walmart Vision & Glasses

Eyewear fitting

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7 years ago

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Wylie Eye Center

Wylie Eye Center

3.6(22 reviews)
2.6 mi
•$

Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

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Wylie Eye Center
Wylie Eye Center

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MyEyeDr

MyEyeDr

2.6(5 reviews)
2.3 mi
•$$$

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

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MyEyeDr
MyEyeDr
MyEyeDr

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Walmart Vision & Glasses - opticians - Updated May 2026

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