Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

Dr. Nguyen is a remarkable optometrist!! I've been a patient at Woodbridge Eye Care for 5+ years…read morenow and I will continue to come back here for my annual eye exams and contact lens exams because Dr. Nguyen really knows her stuff. She has treated multiple eye infections and without a doubt, she always nails it with my prescription for glasses and contact lenses. Dr. Nguyen is warm and genuine and I especially love how she believes in educating her patients about eye care/health. I always have a very pleasant experience from the second I walk through the office door to the moment I leave. The staff is wonderful and super friendly, the office is clean and modern and her office hours are great for those of us who work during the day!! I can't say enough about great this office is. I highly recommend Woodbridge Eye Care!! Come see Dr. Nguyen for your next eye exam, you won't regret it!!

Office staff needs training or they just don't care. I called 4 times to have my records faxed to…read moremy new doctor. ( I've moved out of state.) Was told the first time that they would be sent. I called later because I have an appointment scheduled and they still hadn't been sent. She assured me she would get them out ASAP that she was gathering them all together. She promised. I called 3 days later and she said ( sounded like same girl) that they had not been sent at all. nothing had been done! She assured me that she would do it , "Right now, as soon as I hang up the phone." Called again this afternoon and had to leave a message. Meanwhile called new doctor and thy hadn't received a thing. Also, dr. Nguyen knew I was moving so she ran the tests she said I needed for the other doctor. Turns out the new doctor is going to run the same tests because all new patients have to use their testing to be treated.

Finally went back to the eye doctor for some new glasses. They are close to home for me and got me…read morean appointment within a few days at a time that worked for me. The other option was not able to get me in for two weeks so I opted for Modern Eye Care. Staff was friendly over the phone and in person. They also had a small play room where kids could watch TV or play which is a definite plus for those with small children. The Doctor was friendly and easy to work with. He got gave me an eye and contact prescription. They work with multiple insurances including Eye Med (mine). They also have a good selection of glasses and I think can order if you don't find a pair that you like. I fortunately was able to find a nice Prada pair. Sounds fancy right? I just liked the way they looked. I am due to pick them up next week along with my contacts so may do a follow up review to let everyone know how they turned out. Located next to Kroger over by the Wingstop and frozen yogurt place. So if your spouse is going to be a while, you can always grab wings or ice cream.

Waited weeks to get my credit back on my Credit card. I was told they would credit me asap. Weeks…read morewent by and after calling and getting nowhere, I had to go in.

Went there a couple years ago.. Very poor prescription for…read moreprogressive lenses made them like funnels charged $500 and REFUSED a refund. Went to cornerstone this year, I can actually see and they found retinal damage that explained my " fuzzy vision " I told schaker about. Had to get the retina reattached with a laser... At least cornerstone knew what they were doing and saved my eyesight. Next time, don't delete honest reviews because they make you look bad, that explains why BBB doesn't back you.

I got to the appointment early as I am a new patient and I thought I would have a medical history…read morepaperwork to fill out as most eye doctors do for a first time visit and the girl at the front desk made it a point to point out how early I was and seemed annoyed. Went in to get a prescription as required by my employer, which I mentioned multiple times to the doctor and the girl at the front desk as my reason for being there and I don't need any fancy $32 retinal imaging . After them making me take my contacts out and put them back in no less than 3 times, and an exam, the doctor refused to give me my prescription. They also kept asking me about my old prescription as if I know it off the top of my head and told me they couldn't tell if my prescription had changed since I got my previous prescription. I can't see the letters WITH my contacts in, what do you mean you can't tell if it's changed?! My eyesight has obviously gotten worse. This office is straight up incompetent. I'm planning on doing a charge back for services not rendered since I was refused my prescription after paying $139 for a "contact lens evaluation and eye exam"

This was my second visit for eye care. I was satisfied the first time. On my second visit I had…read morean eye exam and selected a new pair of frames. I gave them 2 old frames to change the lens according to the new prescription. This was in December. I got 2 pair of glasses back. One of the frames(an expensive one) was lost! The prescription in the other 2 were incorrect. I left them to be corrected. In APRIL I received the still uncorrected glasses along with a refund. Now I have to have another eye exam at my own expense since my insurance had been used. The office personnel wouldn't return my calls and on my last call, she slammed down the receiver.

I was searching for a new eye doctor considering we just moved. Called around, and did some digging…read morecame across Dr. Rich. Great Doctor, very detail oriented. Great patient care all around. If I lived 1 hour away I would definitely go out of my way to go out to Murphy. There are very reasonably priced, and have a great selection of glasses, and frames. Contacts can be prescribed to you or you can buy them through the office (same price at the end of the day). I highly recommend Murphy Family eye. I don't usually review on Yelp much anymore, but I wanted to go out of my way for this practice. Look no further.....

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

Our family has been seeing Dr Abraham for years. He takes the time to explain things and listen…read more He's real and not smug as some doctors are. The front desk staff is always friendly and welcoming also. Highly recommend!

Just great treatment from the time you walk in the door. Doctors are amazing and take their time to…read moreanswer your questions and make sure that you're content with eye care!! 100% recommend this place! Best in the area!!!!

Dr.Duong is great! Very knowledgeable and personable. He will hoo you up with everything you need…read moreplus he's super nice. Shout out to the front office staff as well. She was super nice.

Went for an exam and the girl was fast, I figured she goofed big time, she was just insanely good…read moreat her profession! I went back to have eyes dilated because of fuzzy vision that came and went since an assault decades ago, HE found the retinal tears and detachment that a doc on sh78 totally missed. I went with progressive lenses again and I'm at 20-20 for the first time in years. It's awesome to be able to read an entire sentence without having to shift eye to eye by turning my head back and forth. Since then I went to texas retina and had my torn retina reattached and the cataract that was missed a couple years ago is next.

I came in for some prescription glasses. The staff helps you with finding the right frame for your…read moreface. Once the frame or in my case frames are selected, I was told how my vision insurance works and what it covered. I didn't feel pressured, I felt that the staff was very helpful with my selections

Dominque is the best!!!! She was working alone the morning I arrived at 10. She was able to assist…read more3 customers, and rocked it.

10/10 experience all around starting with the seamless same day booking online, & check in with the…read morefront desk receptionist who was so nice. The visit with Dr. Dirks was very informative and thorough. He made choosing glasses for the first time so easy! Alex the optical manager explained the lens crafting process and my insurance plan to me and made it so simple, all i had to do was choose frames! This was my first visit to the eye doctor in adulthood and they made it pain free, i'm so glad i chose them!

I took my son to Paramount for his first eye exam and it was a great experience! The entire staff…read moreis so friendly and truly care about their patients. The office is very cozy and welcoming. I was allowed in every room with my son as he was having his testing done. A small gesture for them- but it makes a huge difference for us concerned parents. They explained everything very thoroughly- insurance, copay, options for better lens and eye protection, results and what to expect in the future, etc! I'd recommend them to anyone, but especially those wanting a place they can trust for a pediatric eye exam