We come here every year for our family eye exams and glasses. They do a very thorough eye…read moreexamination and we like each of the doctors we have seen.

Amazing office hidden on Murphy Rd. The office/showroom is…read morenew, roomy and it wasn't difficult to get an annual exam appointment. Dr. Suzy was friendly, funny and knowledge. The front office staff was upbeat and friendly.

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

The 1 Star IS FOR THE STAFF!!!!! The Staff is super friendly and attentive. The Doctor is horrible…read more Like a real soul sucker, uninterested, passive-aggressive, monotone, not helpful unless you PUSH. I shouldn't be pushing a person who chose this profession. Dr. J. Hui hates her job.

Well went here for eyeglasses. Pre exam was great Dianna…read morereally was helpful and kind. The sales lady helped with insurance and was able to get our price down which was nice. The problem was with the doctor. Julia Hui. She was very uninterested and almost robotic in her attitude and her "bedside manner" if you will, was very concerning. If it wasn't for her very unprofessional/unkind attitude it would have been a 5 star experience. I guess if you don't like a workplace find somewhere you will be happy? Because the patients see it. Not cool.

Not happy! Company took over my previous opticians practice clientele and business. They…read morereplacement my prescription the wrong prescription and now it's taking almost 3 months for the corrections and order of my new glasses. Younger staff and are nice it's need more experience and better external seevice

I have been a patient of dr. Stanley Tran for 20 years or so. When I found out a couple years ago…read morethat he is now practicing in Murphy I was delighted. This location is closer than his old clinic. Making an appointment is easy, the staff was great. Dr. Tran as always, listens and patiently answers my questions and concerns. Highly recommended!

I came in for some prescription glasses. The staff helps you with finding the right frame for your…read moreface. Once the frame or in my case frames are selected, I was told how my vision insurance works and what it covered. I didn't feel pressured, I felt that the staff was very helpful with my selections

Dominque is the best!!!! She was working alone the morning I arrived at 10. She was able to assist…read more3 customers, and rocked it.

I have been coming to see Dr. Nguyen since 2017. Excellent service as always and thoroughly exam…read more This is what I need because I have the worst case of dry eyes due to cancer radiation treatment and bone-marrow transplant 24 years ago.

Consistent and Amazing service , very thorough, friendly, and welcoming…read more I have been here for some time and always a pleasant.

This was my second visit for eye care. I was satisfied the first time. On my second visit I had…read morean eye exam and selected a new pair of frames. I gave them 2 old frames to change the lens according to the new prescription. This was in December. I got 2 pair of glasses back. One of the frames(an expensive one) was lost! The prescription in the other 2 were incorrect. I left them to be corrected. In APRIL I received the still uncorrected glasses along with a refund. Now I have to have another eye exam at my own expense since my insurance had been used. The office personnel wouldn't return my calls and on my last call, she slammed down the receiver.

I was searching for a new eye doctor considering we just moved. Called around, and did some digging…read morecame across Dr. Rich. Great Doctor, very detail oriented. Great patient care all around. If I lived 1 hour away I would definitely go out of my way to go out to Murphy. There are very reasonably priced, and have a great selection of glasses, and frames. Contacts can be prescribed to you or you can buy them through the office (same price at the end of the day). I highly recommend Murphy Family eye. I don't usually review on Yelp much anymore, but I wanted to go out of my way for this practice. Look no further.....

I have been coming here for the last 5 years , normally I'm here for my yearly eye exam. They are…read morevery thorough and listen to all my concerns. All the staff that works here a friendly and knowledgeable. I enjoy coming here.

Very convenient location for all residents of Murphy and Wylie. The staff is knowledgeable and…read moreprofessional. However, I must note that the provider who attended me seemed rather detached from my concerns -- as if the priority was billing my health insurance rather than addressing my needs. And, honestly, an eye care practitioner wearing extremely thick false eyelashes is concerning, given that such accessories go against basic eye hygiene recommendations. That said, I'll continue coming here because their schedule accommodates working individuals, and the location couldn't be more convenient.

Randy is amazing. He's very kind and considerate which is wonderful, but he's knowledgeable and…read morethat's even better. He can custom make lenses. I liked a certain wired topped frame but I wanted the lenses to it to be bigger so I could get bifocals with computer distance on the bottom. He can do that! He explained to me the difference between reading glasses distance and computer distance. It turns out I use the computer distance far, far more than reading distance. His frame selection is good but he can work with any good quality frame and he'll let you know if your frames will work. Some guys will sell you you anything just to make a buck, Randy is the opposite. He'll give to advice about what will work best and has been doing this business so many years he really knows what he is doing. (My advice is to listen to his advice.)

I have been waiting for my glasses for over a MONTH! I was originally told it would be…read moreapproximately 2 weeks. Don't go by his website hours of operation because he does not follow the hours of operation. I called this past Saturday and was told he would try and have them by 3:00pm and he would call me, NO call and of course my glasses are still not ready. I've visited his shop several times to try and talk to him because he never answers the phone. Never there for me to talk to in person. Don't buy from this place unless you want to wait a good long while. Finally got my glasses after a month and they were not good! Left lens was scratched, metal on noise piece was bent and scratched, washers under screws were cracked. Looked like they were very used.

I visited the vision center today for new glasses and was helped by Cedric. I have to say he was…read moreextremely helpful, thorough and quite pleasant. He was very patient with me even though I couldn't make up my mind which frames I wanted. I would HIGHLY recommend the vision center at the Murphy Walmart. They have such a great assortment of frames to choose from. I am sure anyone would be able to find something to their liking and you will receive EXCELLENT customer service. BTW...the optometrist at that location is great. I highly recommend her as well.

Everyone at the vision center are fantastic. I've purchased 4 perscription glasses and 1 pair of…read moresunglasses over the past two years. Angie, Vanessa ad Cedric were wonderful -- customer service oriented, patient, kind and honest if the frames you may choose are not favorable for your tone, face shape... etc. There are excellent frames starting at under $20.