I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

went in for my appointment and was greeted by Keydy. She was professional and polite. the Dr. was…read morerarely very understanding and relatable. He gave me some good advice and things to look out for, and other tips and tricks. Went back to select glasses with Keydy, she was patient and very helpful. Forgot the man name who sized my glasses. He was friendly and professional. they were a bit busy and handled it very well. extremely happy with my visit today.

My girlfriend uses this office to visit her optometrist and get her glasses. The storefront is…read morealways kept very clean and tidy. The office staff does a good job of taking care of customer needs. My girlfriend often comes back to get adjustments done on her glasses and they are very helpful.

Excellent service and professional staff & environment! So convenient to the Cheshire/Hamden…read morecommunity

As politely as I can say this.....never, EVER again!!!! Last 6 months have been so difficult…read more Insurance issues. They never bothered to submit to insurance (never told me) and when I was due to pick up glasses they told me I could get the frames now and the lenses in a year! Of what benefit is that? It took an entire day for ME, without their help, never disclosing they failed to submit to insurance and were deceptive about ordering glasses three weeks prior, to straighten this entire mess out. An unbelievable nightmare. They finally submitted to insurance and immediate coverage of course but I had to wait an additional three weeks for glasses to come in for a total of six weeks unable to see. They never offered to expedite. Then the glasses come in and I can not see a thing through them. I was told to keep wearing and get used to them. Could NOT see. Had horrible headaches from straining to see. Then the final visit for a lens prescription change when the frustrated doctor changed the exam lenses so fast that vertigo was brought on snapping at me "which one you see better" and my ability to answer because I could not either. I just guessed to stop him from snapping at me. Finally I could not take it anymore, gave up, left in tears NEVER to return EVER again! They were good upon initial opening. Now it is incredibly difficult and I truly do not want to leave this bad review but hopefully the Dr and the VERY, VERY rude staff will understand there is very real problem that needs to be addressed. Customer service is horrendous. Horrendous! Now I know why. If the doctor is snappy of course the staff would be the same and incredibly incompetent as well. I hope they can fix their issues, I truly do. As long as nobody messes up they are adequate however if there is an issue you are in for one heck of a long, impossible nightmare.

Very personalized and meticulous services. There is a large selection of frames to choose from.read more

Exc ellent. Honest.Helpful. The best!! Like a friend. Easy…read moreto talk to.. Makes excellent decisions

Visited North Haven location. Wonder optician and optometrist. Excellent, professional service…read more Beautiful shop with nice selection. Took a week or two to get glasses cut though, so keep that in mind. But definitely recommended.

The Kennedy & Perkins optical shop (on Whitney Ave. in Hamden/North Haven) has the best selection…read moreof cool eyeglasses I've ever seen! They even have my favorite brand, the quirky Theo brand from Belgium (slogan: "Theo loves you!"). Siran is a FABULOUS optician! She's a great advisor regarding which frames go well on a particular person, and she is superbly skilled and patient at getting the eyeglasses adjusted just right. I am so glad to have found her! (All the people in the shop are friendly and competent.)

Run away and go somewhere else!! If you don't like what you get you are stuck. Both my husband…read moreand myself very unhappy. What they give you, you are stuck with and no recourse. Customer service bad. Make yourself very happy and go to Lens Crafters. I was so unhappy I left the glasses there and walked out even tho they were paid for. At least Lens Crafters gives you 30 days to decide if they work for you. BJ's glasses are really cheap and loose shape of your face quickly. We spent over $800 on 3 pair and all 3 pair had issues. Near sighted, distance and progressives.

If BJ's would allow a 10 star rating, I would give Licensed Optician John Brennan a 10 star rating…read more I found him to be extremely knowledgeable, professional and really caring to give the best customer service possible. Previously I went to an Optician Store and did not get the service that John provided. He will definitely be my Optician for life! Terry Russo

I always leave this place happy I went in. The owner is so nice and helpful and professional…read more Really always a great experience where I get glasses sooner than expected and for less than I expected. And he's happy to adjust them if I need it any time I drop by. Highly recommend!

Awesome service! A few years ago, I made the mistake of trying a local chain optician. The lenses…read morewere clearly not right, and in spite of several attempts to get the situation corrected, they never really did make right on their work. Guilford Optical Shoppe was fast, courteous, offered a great selection of options for progressive lenses, custom-shaped the lenses to fit my frames, and got the new lenses mounted in a jiffy. In the process of measuring me, they discovered that my old lenses had the center of vision too low - which would explain many of the vision difficulties I had with them. The difference in service was day and night - and the price was great, too! I don't like getting new lenses any more often than I have to, but when I do, I know where to go now. Thank you!

My doctor was very nice. I had Dr. Tichy and his eye exam was painless. He took the time to explain…read moreeverything he was doing and why certain tests are done. What I didn't like about this office was how much they push sales. When I was getting fitted for glasses I just wanted to get what the insurance would completely pay for-which was one pair of frames on the rack. I didn't want any of the extra add-ons or insurance and even after saying no it was continuously repeated to me. I get that it's their job to sell but if I say I don't want it, I don't want it. I also had retinal imaging done while I was there and I was informed that it wasn't covered by the insurance, it was a $30 charge. I had it done and as I was sitting with the optician my break down of benefits that she had in front of her very clearly stated that retinal imaging was covered under my plan. They still charged me and said that they will bill my insurance for the procedure but it wasn't a covered service. I later spoke to my insurance and they did confirm that the break down of benefits was correct and that I shouldn't have been charged for the imaging. A few days after the appointment I called my insurance to make sure that the retinal imaging was billed, and the office left it off the claim. The office in turn lied when they said they would still bill my insurance. The office staff also gave me a problem when I asked for my pupillary distance and my frame measurements. I understand that they want the patients to order frames through their office, but in the event that I need to replace my glasses, I will not pay the hundreds of dollars when there are much more affordable ones online and a much wide seThe patient has every right to obtain their own information and the office can't withhold it for their own benefit.

Professionalism as well as Covid 19 adherence was magnificent…read more REVIEW DESCRIPTION My husband and I have been patients of Dr. Bonnanzio's for years. She continues to display the utmost professionalism, expertise, honesty, and if needed empathy. We always leave our visit knowing she has the best interest in the well being our vision. Additionally, the staff is and always has been fantastic. "Moddi" continues to be an expert in helping us pick out just the right glasses for our face frame... We were extremely apprehensive to attend our visit during Covid 19, as I am an OSHA Safety Trainer as well as an Educator in Infection Control Practices, I unconsciously watch to see if everyone is following guidelines. Needless to say, this office practice was spot on and received a 100. The door was locked and only patients who had an appointment were allowed to enter. The entire office was immaculate, seats and touch areas were immediately washed after use. Masks all worn properly, hands washed, touch surfaces such as countertops were washed, glasses that were tried on were sanitized, equipment washed in front of us prior to use. Thank you to Dr. Bonnanzio and her entire staff.