I have been seeing Dr. Caliolo for about 20 years. She is one of the few doctors I have seen over…read morethe years who actually cares about her patients. The office staff always greets me and is very pleasant. Eyes are very important to me and I have complete confidence in this doctor and the doctors she has referred me and my family over the years. My husband has a serious condition and was referred to an excellent specialist. My elderly mom also has a serious eye condition and was referred to excellent specialists. Sue has been helping me choose frames that are both attractive and comfortable. She accurately measures and fits the glasses. I love this office. I can't understand the negative reviews. Sometimes you get the attitude you give. No one has ever been rude to me. Only time I was referred to another doctor was when my family or I needed care this office could not provide.

The office staff are very rude. They call and cancel your appointment noting that it is a medical…read morevisit, really? What do you go to the eye doctor for? Don't they read the chart? Then when they send a bill and you have proof that the balance is not correct, they get "not happy" and a few days later cancel your appointment and say they will refer you to another doctor?? Why?!!!

I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

Excellent place to get glasses and exams. Dr Fung is very friendly and professional! Nicole the…read moreassistant and Mya the eye glasses tech were great to deal with and professional! Thank you for being such a great place and caring about your patients!

Been coming to see Dr. Sienko for about 10 years. Great office staff that is very diligent and…read morecaring. Dr. Sienko always takes whatever time necessary to care for you. The eyewear center is convenient and not a hard sell. They obviously know you can get glasses elsewhere for less but you don't get the service and follow up you get here.

Had cataract surgery. Preop procedure skipped discussion on lens choices. Sedation was not…read moreeffective and no titration was done. Remembering every detail turned a routine into a sharp stick in the eye. I am thinking the nurse missed the vein and went into the back of the hand, sedation generally works, on me. Switched md...

very rude staff! I could hear from the waiting room how rude they were to patients on the phone!…read morethen they would talk about them when they hung up. this office still makes you have to call from the parking lot! they want to know your vaccine status for covid and insist you still wear a mask and above the nose. The nurse was so snarky. my mask came down under my nose and she barked at me to leave it above my nose at all times. I was doing the eye exam and they were fogging up. she said that's too bad you will get used to it but you must leave it up at all times. I walked out of the office in disgust never seeing the doctor!!!

I just had my first experience with this office, based on the recommendation of a friend. I got my…read moreprescription for eyeglasses elsewhere. But I recently bought my glasses here. I needed help selecting the frames. I described, generally, what I was looking for. The recommendation I received was spot on. The glasses are high quality. I don't remember being more pleased with a pair of glasses, and the service I received, in the 25 years I've been wearing glasses.

Certainly a nice facility with very modern equipment. I could list a few more positives however I…read moream compelled to share the down sides because I think this office could do a better job if more people would give them constructive feedback. I suspect that the majority of patients they see are not into the social thing so any poor experiences would most likely not be posted. Anyway here is my experience: 1. Professional Staff? Other than the doctor herself and a lab tech, my interaction was with the elaborately decked out adolescent staff members, pasted with makeup and extremely long flashy fingernails (I suspect someone's daughters). I felt I had entered the lobby of "Teen Magazine" or something like that. Definitely did not make me feel I was dealing with professional offices (or maybe I'm from the wrong generation. I don't know). 2. Get what you pay for? They did not provide the full service they are billing insurance for. I told the Dr. I had seen a retinal specialist in the past. Therefore did not give a full test for glaucoma or diabetic issues (I am diabetic), she said "I'll leave it to them do this". Didn't bother to ask if I was still seeing them and it didn't occur to me to question her at the time (had a senior moment). Once home I called the office to state my disappointment, wanted to have the full service due to me. Manager said she'd look into it. Almost a month now, no one has called me back. 3. Reasonable Delivery Date - Supposably about 14 day delivery for new glasses however mine took over 3 weeks to receive. No one called to alert me to the delay. So I called, was told they had to be remade due to breakage. OK, but still 3 weeks? The basic response was it was because of my health care provider stating THEY required them to use a lab that Durham Eye Care does not use. Well, nice if they would have told me this before I order my expensive glasses from them. At that price I would have ordered from another supplier had I know this. I needed something quick. 4. Did not give me a copy of my prescription. I emailed them stating I needed a copy and to please forward it to me. Going on 4 days not...crickets....no one calls back. 5. Voicemail - You get voice mail a lot with them. Can't understand why, they seem to be staffed well enough (including the kids). I don't bother leaving messages, too frustrating. Personal/General Observation - The medical industry has evolved in to point where patient care and service is secondary to healthcare management. I've experienced this with many family members in a number of health related offices. Here, this office has been non responsive AFTER the service. Call the health provider to inquire and report an issue, you struggling to communicate with service representative in the Philippines, Mexico, Nicaragua, etc. By its own nature a deterrent for the patient to pursue or petition a corrective action. Take the above four comments for what it is worth.

I have seen Dr. Olionayu 3-4 times this past year. I have found her very knowledgeable,…read moreapproachable, and concerned about what is best for me. She took the time to explain what was going on with my eye. I was at a walk-in and need to be seen by an Ophthalmologist ASAP. It was a Friday afternoon, about 3 PM. The office was great, she saw me immediately and began tx. Does not get much better than that. The office is very busy at all times, and there is a process if you need a regular exam, but that's the way of busy practices. Anyone who sees Dr O will be getting excellent care.

Hello all, looks like I am looking for a new eye doctor…read more I had my annual appointment with Middlesex Eye Physicians on Saybrook Rd this morning. I have been going to them every year since I returned to CT after 20+ years in the Air Force and never had an issue. Until today. Now they primary purpose to to collect money from you no matter what, not provide quality optometry services to the Middletown area. Apparently they need to keep your credit card on file now with them. In fact, they won't even see you anymore if you do not consent to that. As I was told by the desk supervisor, this is company policy and there are no exceptions. There was a manager in a higher position there, but they refused to come out and talk to me. So they cancelled my appointment. Many may think that isn't an issue, but I do. They have no need to my card when I see them once a year and have always paid all invoices on time. This is how your information gets stolen. My family has been going to this outfit for literally generations. No more. I will not be blackmailed by them just to be seen by their docs. I won't be using them anymore. I dont promote boycotts but am asking folks to be aware of your personal information and do what you can do to protect it. Don't give it out if you don't need to. I am recommending family and friends to reevaluate your relationship with Middlesex Eye Physicians and decide if you want to be abused by this extreme company policy. I have enjoyed seeing Dr Yap, but your company won't allow that anymore. So, any recommendations for an optometrist would be appreciated. I thank you all in advance and will return to my lurking.

After my exam, I ordered glasses using the prescription given to me. I can't see out of the…read moreglasses. I brought them back here to be checked and they confirmed that the lenses match my new glasses. i asked to have my eyes reexamined ASAP, and was told they have no appointments available for weeks. I left a message to have the doctor call me, and a text and an email and still have not even heard from him.

Dr Holstrom goes above and beyond with his eye exam. I have never had such extensive eye exams as…read morethe ones he and his assistants perform in their offices. He also took the time to help me find the best price on prescription eye drops he recommended I use for my dry eye condition, and they really worked and I am able to get them with my insurance at a very affordable price. He didn't push me into buying prescription reading glasses, but tested my readers for me to make sure I was buying the correct strength. He is super friendly and doesn't rush through the process, he takes his time and makes sure you understand what each test is for and what the outcome is. I would highly recommend him to anyone looking for a new optometrist.

I was taken on time. All techs were friendly and professional. Dr Kim was thorough and…read moreknowledgeable. I walked away with a glass prescription that was perfect!

Dr. Nhu-Y T. Dao MD was the ophthalmologist that I saw and I can't recommend her highly enough. I…read morehad a temporary lessening of vision due to a Prednisone sensitivity. She explained it so that I was not so worried. She did an excellent eye exam and, rather than giving me glasses right away had me come back for a followup exam to make sure the medication was out of my system and that my eyes had stopped changing. We discussed the amount of correction (something I have never had anyone willing to do before) and I chose not to be corrected all the way to 20/20 so that I would not need bifocals to see my dashboard when I drive. My eye exam was on 6/18 and my I picked up my glasses on 6/21. To my delight they are perfect. Having been given incorrect lenses before, I was pleased that there will be no need to return for corrections, or complaints. I can't recommend Dr. Dao highly enough. As someone who works in a field related to vision I am extremely impressed with the service I received from her and from the Eye Care Group.